I've been a member of Nairaland since 2012 and I'm very frequent with the business section.

I have a very serious issue that has been a pain on my neck and I will try as much as I can to summarize everything

I sent a sum of N1m to a Uber taxi driver's account number on the 20th October, 2018. This money was a part payment bill for one of my family members who is battling with a life-threatening health issues. That happened about 4 weeks ago.

This is how the whole thing happened

A friend of mine paid me a courtesy visit and when he was about leaving, I used my rider app to request a ride for him and the driver came and took him to his destination. He told my friend the estimated cost of the fare was N4,800 but my friend didn't even bother to check because he felt he probably would not lie about it.

My friend called and told me the fare was N4,800 and I requested for the Uber taxi driver's account number after which I made the payment. The next day (20th October), I needed to make a transaction of N1m to someone for a part payment bill of my family member's treatment oblivious of the fact that I actually made the payment to the Uber taxi driver's account number. This was because I added him in my beneficiary when I wanted to make the payment.

I went to the rider app to get his contact, only for me to realize he actually inflated the fare from N3,400 to N4,800 which I literally paid for. You can see he's not an honest person but I wasn't really bothered about that.

I called and pleaded to him to refund the 1m I sent to his account. At first, he acted as if he didn't receive any money but after series of calls, he later confirmed it. I sent my account details to him and he promised to refund me on Monday as it was weekend.

Monday came and the dude started acting funny. He would pick my calls and remain silent. There were times he gave the phone to a lady to talk to me. Sometimes he yelled at me to stop disturbing him, and a point, he even stopped picking my calls

I mailed Uber and narrated everything that transpired. They responded requesting for evidence to back up my claim which I provided. I took screenshots of the first (inflated fare) and second payment and attached it to my massage. They responded telling me I should exercise patience and that they will look into my issue

It's been 4 weeks now and Uber has been lackadaisical towards this issue. I have messaged them several times and they seem to be less concerned about it.
With the way Uber has been acting towards this issue, one could conclude that they're trying to cover up this guy. Someone that can easily call and resolve this issue.

They have just been acting like they're more concerned about their own pockets than customer's satisfaction. I expect them to have taken up the issue for properly investigation despite providing solid evidence.

Please everyone! I have tried and I'm already fed up. Their customer care is my last resort but they have been nonchalant despite knowing the name, vehicle type, and license plate number of someone working for them. Even the Uber driver in question has failed to refund the money and has been avoiding me.

I went to the bank recently and his account has been frozen but I haven't been able to get my money

This country is just messed up. Even the police aren't helping matters. They are demanding their own share of about 150k

Mods please help my situation by pushing this to the front page

Below are the screenshots of everything

That's his picture from Uber page

AUGUSTINE CHUKUY CHUKWUDI

Proof of sending money to him

where are the screenshots of the transactions.u should have gone to his bank then to the police to get the account blocked.

Exact trip amount of the fare

bunmiano:
That's his picture from Uber page

AUGUSTINE CHUKUY CHUKWUDI

looks like arm robber

My chat with Uber

Go to your bank nah

More screenshot

Report this case to your bank

get a warrant from a court and take to his bank. You will get him easily.. I feel your pain. Next time be extra super careful

More screenshots

Correct the year in first paragraph.
You wrote 2019.

Now see what you will do and you ought to have done it since.

Get a lawyer, go to police station with him to get a bank order, this will be endorsed by a magistrate amd served on the bank. This will put a lien on the money and lead to refund back to you.


But you have delayed so i doubt if the money will still be in the account.


But don't be afraid, the uber guy must have provided his details of and ID's before registration. These can be used to track him.

Alternatively, go to twitter and rant. That might get the attention of the uber managers here.

Uber has no business with this. This was entirely due to your carelessness.

So leave Uber out of it, and do as the poster above me has said.

stagger:
Uber has no business with this. This was entirely due to your carelessness.

So leave Uber out of it, and do as the poster above me has said.

Uber has no issue with the 4800 he claimed which was 3400??!

Please take time to read again

that guy never reach Ghana so, you should alerted all the necessary security agency on time

and you have rush to the nearest efcc office not those idiotic police

This is very simple na go the bank explain to them and they will block his account also get the police lnvolved

You have all his details and the company he works with, get the police involved, approach his bank and post on all social media you can think of.

Better still, contact the driver with a different account, when he shows up, get him arrested and drag him to court.

mhizroyalty:
This is very simple na go the bank explain to them and they will block his account also get the police lnvolved

Account is frozen

bunmiano:


Account is frozen

hope the police is aware already ?

This country is actually messed up.. From the screenshots, even Uber isn't serious about this issue at all.

That the Uber taxi driver even inflated the fare alone is a criminal offence and to think that police are also demanding for their own share of the money is very disgraceful

This should be taken to front page asap Cc: lalaticala where are you?

henrylowe:
This country is actually messed.. From the screenshots, even Uber isn't serious about this issue

That the driver even inflated the fare alone is a criminal offence and to think that police are demanding for their own share of the money is very disgraceful

May you not lack wisdom

Now you get where i have issue with uber

They didnt even mediate into that if they could ignore the erroneous transfer aspect

Its uncalled for

This is Nigeria......

See his face like a yahoo boy.....This guy don already chop that yam..

Lala do your thing
Seun where are thou

Even without reporting to the bank, a company that value their customer will try their best to at least proffer solution but from the screenshots, they look like a clown.. Until the guy spend the money finish before dem respond shey?

Even police sef wan collect their own share of the money wey dey for another person medical issue?

This country is a joke honestly

Lalasticlala where are you?

bunmiano:
I've been a member of Nairaland since 2012 and I'm very frequent with the business section.

I have a very serious issue that has been a pain on my neck and I will try as much as I can to summarize everything

I sent a sum of N1m to a Uber taxi driver's account number on the 20th October, 2018. This money was a part payment bill for one of my family members who is battling with a life-threatening health issues. That happened about 4 weeks ago.

This is how the whole thing happened

A friend of mine paid me a courtesy visit and when he was about leaving, I used my rider app to request a ride for him and the driver came and took him to his destination. He told my friend the estimated cost of the fare was N4,800 but my friend didn't even bother to check because he felt he probably would not lie about it.

My friend called and told me the fare was N4,800 and I requested for the Uber taxi driver's account number after which I made the payment. The next day (20th October), I needed to make a transaction of N1m to someone for a part payment bill of my family member's treatment oblivious of the fact that I actually made the payment to the Uber taxi driver's account number. This was because I added him in my beneficiary when I wanted to make the payment.

I went to the rider app to get his contact, only for me to realize he actually inflated the fare from N3,400 to N4,800 which I literally paid for. You can see he's not an honest person but I wasn't really bothered about that.

I called and pleaded to him to refund the 1m I sent to his account. At first, he acted as if he didn't receive any money but after series of calls, he later confirmed it. I sent my account details to him and he promised to refund me on Monday as it was weekend.

Monday came and the dude started acting funny. He would pick my calls and remain silent. There were times he gave the phone to a lady to talk to me. Sometimes he yelled at me to stop disturbing him, and a point, he even stopped picking my calls

I mailed Uber and narrated everything that transpired. They responded requesting for evidence to back up my claim which I provided. I took screenshots of the first (inflated fare) and second payment and attached it to my massage. They responded telling me I should exercise patience and that they will look into my issue

It's been 4 weeks now and Uber has been lackadaisical towards this issue. I have messaged them several times and they seem to be less concerned about it.
With the way Uber has been acting towards this issue, one could conclude that they're trying to cover up this guy. Someone that can easily call and resolve this issue.

They have just been acting like they're more concerned about their own pockets than customer's satisfaction. I expect them to have taken up the issue for properly investigation despite providing solid evidence.

Please everyone! I have tried and I'm already fed up. Their customer care is my last resort but they have been nonchalant despite knowing the name, vehicle type, and license plate number of someone working for them. Even the Uber driver in question has failed to refund the money and has been avoiding me.

I went to the bank recently and his account has been frozen but I haven't been able to get my money

This country is just messed up. Even the police aren't helping matters. They are demanding their own share of about 150k

Below are the screenshots of everything

Lalasticlala, please help my situation by pushing this to the front page

wow! This is serious! 1m for Buhari time

If it where to be in a manner clime, this issue would have been addressed within a space of three working days, but

In Nigeria, you would have to go through hell to get back your cash, that's if u don't end up spending close to the aforementioned Money.

Please Uber, the bank and Police partnership is needed for this case to be resolved.

MummyIMadeIt:
If it where to be in a manner clime, this issue would have been addressed within a space of three working days, but

In Nigeria, you would have to go through hell to get back your cash, that's if u don't end up spending close to the aforementioned Money.

Please Uber, the bank and Police partnership is needed for this case to be resolved.

Exactly

Nawa o

bunmiano:


Exactly

once it happened you should have quickly contacted your bank.

You were careless all along ill say

I pray you get your money back

The driver looks like an ex convict.


He has criminal features.