Surveys show that 85% of success in life relates to your communication, human relations skills, and "emotional intelligence”. In All Your Success Depends on The Actions You Takes


Over the years I have learned that is better before you tell, ask; before you talk, listen; after you listen, relate; and always show that you care.

When you can translate care, people will want to do business with you and details will not get in the way."


From a business viewpoint, you also have to build relationships and get customers to trust you. To do that you have to:


1. Be Reliable

Do what you say you're going to do.
Do it when you say you're going to do it.
Do it right the first time.
Get it done on time.
Under promise and over deliver.


#2. Be Responsive

Be available
Be accessible
Be willing
Be helpful
Be informative


#3. Solve problems

Solve customers’ unique problems and they will continue to be your customer. Put yourself in the customer's shoes and feel what they feel.

Does this mean that all your marketing and advertising needs to be “touchy-feely”?

No. You can still create calls to action that increase sales whilst observing all these principles.

For example:

Tell them about a price increase!

People want a 'good deal'. If prices are going up on a specific date, let your customers know. They'll want to buy before the price increases.


Offer a trial period

Trial periods are a great way to get new customers. Offer a special deal, extra service or a lower price during your trial / introductory period.


Offer a Guarantee

People want to know there's no risk involved if they're not satisfied with the product/service. Let new customers know they can cancel for any reason before the trial period expires.


Offer free extras

Buy X and receive Y. This works with a whole range of products and services. Be sure to include an end date on your offer. This politely urges people to take advantage of your offer before time runs out.


Give a deadline for ordering. Order by the 10th and receive... That way, your customers know they only have a limited time to respond and they won't fall victim to the "I'll do it later" syndrome.

Whatever you offer to be sure to include action phrases:

* Call Now

* 24 Hours a Day

Business success also relates to communication, human relations skills, and "emotional intelligence”, but in a business context. I Have Been Online for years now, I have practice both what works and what don't

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From
Mbonu Watson C
NairaLEARN.com
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