You can’t please all of the people all of the time and that is a fact, but you can please some of them. The people you want to please are your customers. After all, their repeat patronage and recommendations are what keep you in business in the first place. There’s a popular saying: the customer is always right. Well, we know that isn’t true, but what do you do to make them happy anyway?

Ordering Made Easy

The best thing you can do to avoid issues is to make your ordering system easy to use. Is your website informative? Is the check-out easy to navigate? Make it so simple that the customer doesn’t even have to contact you. All of the information they need should be there.


Provide Tracking

People want to know the status of their delivery. Regardless of whether it’s an actual product or a service, your customers want to know that you will deliver when you say you will. Offer an “on-time” guarantee to give people a certain degree of comfort knowing their order is a priority and that you will do something about it, if communication gets crossed.

Limited Automation

People still want to talk to people. When an issue arises, customers want someone to talk to about it. You need a live person answering phones. Some people like to call and talk to a live person, while others would prefer to email or use a chat or instant messaging service.

This is where hiring a virtual assistant might be in your best interest. You can have someone taking your customer service calls, replying to emails and answering IM’s from customers while paying no extra office overhead to maintain them.

Virtual Assistants For You  can help you with your customer service needs
Contact us at paulette@virtualassistantsforyou.com
IG: @virtualassistantsfor you