MickzyDonald:
That's the problem with Nigerian Banks, something that should be done within minutes they will be prolonging it.....Send them tons of emails,make complaints on twitter so the could easily help you out,and try out their customer service also....I pray they help you out

Kingdemu:
We'll Do that. Cos their body language at the branch was plainly that they were not willing to assist us recover the money.

MickzyDonald:

Mind you when you are about to tweet them,just tag all the influential people on twitter tag bbc,cnn,even trump sef so they will know you are serious with them and let them know the amount of customers that will back down from them if they are not willing to help their customers out

Kingdemu:
Ok I'll do that thanks

Kingdemu:
We are in a dilemma on what to do as my wife mistakenly made an ATM transfer of N160, 000 to a Wrong bank account from her First Bank account on Friday. Having realised the error, we went to First Bank yesterday, Monday, being the next working day to lodge a complain. They made their findings there on their system and realized truly the money was not sent to the intended UBA account but to an FCMB account. They now told us to come back today to receive feedback as they will forward a mail to their head office in Lagos so they will be able to access the FCMB account information the money was sent to.

But surprisingly on going there today, Tuesday, they informed us the mail they sent to the head office has not been replied and that it is unlikely it will be replied anytime soon cos according to them, it appears that the head office desk has a lot on their hands. And that without the information they will not be able to contact FCMB for the matter to be resolved.

Kindly assist with the next line of action we should take. Thanks

Kobicove:


The first thing you have to reaslise is that First Bank Limited really does not owe you a duty of care in this instance since the mistake is not theirs therefore going to call them out on social media may be counterproductive.

Here is what you need to do...

Since you already know the number and you know the bank FCMB, put in the info in your banking app and pretend you want to transfer money to that account it will bring out the name of the account holder.

Use the name to search for the person on Facebook and LinkedIn then tell him or her what happened and request a refund.

If the person refuses to return the money, write a petition to FCMB including all details of the transfer including a copy of your wife's bank statement and take it physically to the head office of FCMB on Marina and request that they put a lien on the account.

You must act very fast, time is not on your side!

Good luck

NiceMen:


Write an email to them to come complaint, include sending and receiving account and also include CBN for swift response.

TOPCRUISE:
The FCMB account number must have an Account name. And you can try contact the person on facebook

Kingdemu:
The problem is that we don't have the account number. All they told us was that the money was delivered to an FCMB account.

quinox947:
Get your wife's statement of account from her bank and you will be able to get the account number and the holder

Kingdemu:
It doesnt show account number in full.

kingreign:

Go to your wife's bank, ask the Customer care to print that exact transaction in full. It will contain the details of the FCMB account holder, from there get in contact with the person via social media or thru his/her bank.

pepuson:
God has used your wife to blessed that person with 160k. If you know what is good for you, don't do anything to reverse it.

I would advice you to count your losses, pick up the pieces and move on. You shall receive your reward in heaven.

kingreign:


Hand suppose touch you for this thing you yarn.

CaptMarvel:
How did ur wife transfer money to an account she can't recollect.

osatohan:
All this are cock and bull story in the first place does firstbank and fcmb account look alike how on earth can she made that mistake cos there is an option of confirmation before send they should go and sit down

Kingdemu:
The issue we are having is that we do not have the account number of the receiver. All what we were able to find out is that the money was mistakenly sent to an FCMB account.