The 9th edition of the Nigeria customer experience management conference is scheduled to hold in Abuja on 7th October 2021 during the international customer service week, the conference will bring together customer experience experts, captains of industries, customer experience and service staff, marketing managers, business owners, entrepreneur and different people from all walks of life.
The Theme for the 2021 edition is: Designing Human-Centric Customer Experience in Nigeria, the theme focuses on experience design for different sectors of the economy.
This will hold at the prestigious The Envoy Hotel situated at the diplomatic drive adjacent to the united states of America embassy.
The best customer experience company in Nigeria will also be unveiled at the prestigious customer experience management conference in Abuja
Getting the Customer experience right is tremendously important in an age of almost limitless choice. Recent Gartner research even suggests that nearly 9 out of 10 companies are planning to differentiate themselves from competitors primarily by customer experience over the next few years.
The purpose of customer experience design is to optimize the experience for all customers, improving their overall view of the brand. Customers expect brands to deliver superior services and experiences in ways that are easy and seamless. When these experiences are positive, customers are more likely to become return customers
The 2021 customer experience management conference will unveil experience design methodology for customer experience professionals and organisations
For more enquiries, sponsorship and partnership: info@nigeriacustomerserviceawards.com 08052205072