Hello Nlanders. I may be wrong on which section to post this but all I want is bankers here to educate me on the authenticity of this form/file/document (attached) I received from my banking institute. The story behind this goes thus; a week ago, I did an online transaction (a few thousands naira). I was debited but the receiver was not credited. I made a complain using the customer care mail and after days of messaging and getting excuses for not finding a solution, I got this form today (note that I got a response only from the mail, phone calls and complains in the banking hall has not provide any form of assistance. Only the mail has been responsive). Asking for my banking details and bvn, which I believe the bank already has seems odd to me. I need few help or clarification on this. Should I go ahead to sign it or just ignore it.
Thanks for your help and response