It’s been more than two months now since TLS suspended the priority and super priority visa application services, and advised everyone that already paid for the service to apply for a refund, lots of people I know both on NL and off NL have applied since then and haven’t gotten their refunds or any meaningful response till now. I personally have sent them reminder mail up to 200 times all to no avail.
The worst part is they don’t even bother to respond, sometimes I wonder if we have been scammed. Do we the affected applicants need to call them out publicly on social media before we can get a response.

@Justwise This is an important thread that deserves be put on the front page, there are literally thousands of us who have applied for this refund for months and have been largely ignored by TLS contact.

@Justwise

It takes time to get a refund from UKIV unfortunately, it takes at least 6 weeks in most cases. You will get your money back definitely but the process is frustrating.

I might be wrong but I don’t think it’s UKVI that is supposed to refund us, it is TLS contact that sold those services, tens of thousands of people paid for both priority, high priority and superiority services that weren’t rendered, and it is been two months since then, and we are yet to get any form of reasonable response from them. Another problem is they don’t respond to mails at all, I have been sending mails for two months now.

justwise:
It takes time to get a refund from UKIV unfortunately, it takes at least 6 weeks in most cases. You will get your money back definitely but the process is frustrating.

jobinto:
I might be wrong but I don’t think it’s UKVI that is supposed to refund us, it is TLS contact that sold those services, tens of thousands of people paid for both priority, high priority and superiority services that weren’t rendered, and it is been two months since then, and we are yet to get any form of reasonable response from them. Another problem is they don’t respond to mails at all, I have been sending mails for two months now.

TLS do not process visa applications, UKVI does and the money you paid is for faster visa processing. TLS is like the embassy post office that handle visa application submission. The money goes to UKVI

Does anyone have their contact number? I have been searching online and their Abuja centre has almost zero information on the internet.

I thought UKVI takes the application fees but the other services you pay for goes to TLS, I stand to be corrected tho. These are other services that are optional that TLS offers to applicants.

justwise:


TLS do not process visa applications, UKVI does and the money you paid is for faster visa processing. TLS is like the embassy post office that handle visa application submission. The money goes to UKVI

jobinto:
I thought UKVI takes the application fees but the other services you pay for goes to TLS, I stand to be corrected tho. These are other services that are optional that TLS offers to applicants.

How is that possible? You applied for visa and paid for express visa processing and the TLS takes the fees even as they don't process the application? TLS has nothing to do with your visa application and processing, they are sub-contract by many embassies to collect and return visa applications

I completely agree with you.

I'm also in the same boat.

How did you go about requesting a refund?

Check their website, they have a refund link, fill it, they will send you a mail in three days with a rebate form for you to fill, fill it and wait. I did mine since December and till now, no update, they are not even responding to mails.

ijebubabe:
I completely agree with you.

I'm also in the same boat.

How did you go about requesting a refund?

it's an added service so they can put your application on top of the queue of the applications they are sending to UKVI. They have other added services that render like walk-ins, assisted uploading of docs, premium lounge if you don't want to queue.
I already mailed UKVI refund, still nothing from them. A friend of mine was able to get his by initiating a cashback with his bank in January, he got refunded last week, cashback normally takes btw 50-60 days when initiated by the bank. He paid from his UK, so it was easy to request for a cashback after he didn't hear back from them

justwise:


How is that possible? You applied for visa and paid for express visa processing and the TLS takes the fees even as they don't process the application? TLS has nothing to do with your visa application and processing, they are sub-contract by many embassies to collect and return visa applications

Do we have anybody who has been refunded so far?
I applied ending of December... Its over 8weeks...

This is d message I got after filling form..

Dear Sir/Madam,
Thank you for providing your feedback on the services you have received.
One of our Contact Center specialists has provided you a reply about your feedback and the associated inquiry is now closed.
For any new feedback, we invite you to fill a new Online Form directly from our website www.tlscontact.com.

They are not being sincere, these people have stolen our money in broad daylight, I have emailed everyone including UKVI and still nothing. They are thieves, try and initiate a cash back with your bank if they have the death, it might take at least 60-90 days for them to retrieve the money for. TLD are nothing but thieves

Iferewaju:
Do we have anybody who has been refunded so far?
I applied ending of December... Its over 8weeks...

This is d message I got after filling form..

Dear Sir/Madam,
Thank you for providing your feedback on the services you have received.
One of our Contact Center specialists has provided you a reply about your feedback and the associated inquiry is now closed.
For any new feedback, we invite you to fill a new Online Form directly from our website www.tlscontact.com.

This thread should be on the front page by now. It’s been four months

It's been over 3 months and we are yet to get these refunds............ How do we get TLS to refund us? 440 pounds is no little money mbok.

They debited me multiple time for priority appointment. Total of N250,000.

My bank GTB and Central Bank whom I escalated to, have been unhelpful.

This happened almost a year ago and I've been following up since then.

I've lawyered up. So unfortunate!