I took a loan of 250k on Saturday 5th March from FairMoney at around 10:00 am, I became worried when they sent several emails about it being disbursed when my account hasn’t been credited.
I sent an email immediately which was wasn’t replied (but this people kept on sending my promo emails), I went on to message their official twitter account ( my about 5 messages haven’t been replied at the time of posting this), I called their customer care line but I was told it doesn’t operate on weekends.
I wonder how a firm that huge would pause ALL their customer service channels on weekends
I called this morning and was answered the account credited was called and I notice a mistake I had typed “55” at some point instead of “22” (I never knew and my screen was having issues)
How could this happen when this people asked for my BVN and they didn’t even show the name of the account before the transfer.
FairMoney is so careless and God knows I won’t refund a dime if I don’t get credited and the repayment days are already counting. A whole microfinance company would be so careless like this if they had replied my messages earlier and raised a ticket, GTB would’ve frozen the funds , only God knows if the beneficiary hasn’t withdrawn the whole money during the weekend

U messed up big time. Be prepared to pay your loan asap. Why? Cus u are responsible for that mistake. Seems you are prone to mistakes from what i read.

Why you are making it look like it was their fault in the first place is really worrisome. I mean, you sent them an account number which with mistakes in it yourself and they sent the money to it so what exactly are they guilty off

Your argument will be they should have used your BVN to crosscheck the account before crediting it right but what if the account also has a near similar name as yours?

In all na you fuckup big time and if they can't reverse the money you will be held responsible for it which in all sincerity you are.

Tokskob2008:
Why you are making it look like it was their fault in the first place is really worrisome. I mean, you sent them an account number which with mistakes in it yourself and they sent the money to it so what exactly are they guilty off

Your argument will be they should have used your BVN to crosscheck the account before crediting it right but what if the account also has a near similar name as yours?

In all na you fuckup big time and if they can't reverse the money you will be held responsible for it which in all sincerity you are.

The name is not similar to mine in any way, and they should have used my BVN to cross check before it was sent (if not, whats the point of asking) or even displayed the name of the account i entered

Cubalabloo:
U messed up big time. Be prepared to pay your loan asap. Why? Cus u are responsible for that mistake. Seems you are prone to mistakes from what i read.

any thing wey go sup go sup, cause I’m not paying- other financial institutions that display names before a transfer is effected has their reasons which part of it is to prevent situations like this

And up till now as I type this. they haven’t even acknowledged the first emails and messages I sent raising concern when I wasn’t credited