JOB TITLE: Online Customer Service Representative
Location: Remote
Salary: 70,000
Experience: 2 year +

*FMR AGENCY -* Future Moves Recruitment Agency Limited is seeking a dedicated and reliable Online Customer Service Representative to join our client team. The primary responsibility of this role is to provide exceptional customer support through various online channels, including email, chat, and social media platforms. The ideal candidate will have excellent communication skills, a strong customer-centric approach, and the ability to resolve customer inquiries efficiently and effectively.

*Responsibilities:*

- Respond promptly to customer inquiries via email, chat, and social media platforms.
- Provide accurate information about products, services, and company policies to customers.
- Assist customers with order placement, tracking, and returns.Troubleshoot and resolve customer issues and complaints in a timely manner.
- Escalate complex issues to appropriate departments for further resolution.
- Maintain a high level of professionalism and customer satisfaction in all interactions.Keep accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with other team members to ensure a seamless customer experience.Stay up-to-date on product knowledge and company updates.
- Identify and implement process improvements to enhance the customer support experience.-

*Requirements:*

- Proven experience in a customer service or related role.
- Excellent written and verbal communication skills.
- Strong problem-solving and troubleshooting abilities.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in using online communication tools and platforms.
- Attention to detail and accuracy in data entry and record-keeping.
- Ability to work independently and as part of a team in a fast-paced environment.
- Flexibility to work weekends, evenings, and holidays as needed.
- Experience with CRM software is a plus.
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*APPLICATION:*

Interested candidates should send their CVs to adegbijahelen@gmail.com with Job Location and Title as subject of the mail