Job Title: Trainer QSR
Location: Lagos
Country: Nigeria
Company: FJAJobs Associates Limited

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Description:
Reporting to:COO, QSR

Job Objectives:

Support the COO, and QSR Operations team in the training and development of QSR staff.

This includes drawing up a people development plan for business segment, teaching, supporting and building all in-store training systems for each restaurant.

Preparing new employees for work in the QSR brand.

Key Responsibilities:

1) Strategy

- Develop strategic training courses for the QSR brand

- Recognize Training needs and ensure all needs are met

- Align to the Food Concepts’ training objectives and short, medium and long term goals

- Align and ensure adaptation to Food Concepts’ management style, culture and core values

- Be up to date with trends and innovations in training and development related to the hospitality sector

- Assist the QSR operations team to develop the business and make sure all appropriate policies and procedures are followed.

- Contribute to the Group’s goals by identifying opportunities for optimising profitability at the QSR brand and within the organizational structure.

2) Primary responsibilities

- Support new restaurant openings, managers in training, in store training programs, and development of QSR employees at all levels

- Train QSR Managers on company specific strategic management tools, company policy and restaurant operations.

- In addition to management theory and practices, the trainer will train QSR Managers on operational procedures: how to cook and prepare food, portion sizes, detailed cleaning procedures, building maintenance, sanitation and safety procedures, running the register, opening and closing procedures, identifying forgery or theft and making bank deposits.

- Train QSR Managers on company procedures for hiring employees and how to fill out the necessary paperwork.

- Train fast-track QSR managers who are required to assume immediate responsibilities.

Run effective and relevant Training courses. Manage effective relationship with QSR staff and deliver Induction

- Ensure all Health and Safety standards are delivered and met.

- Manage training through “hands on” supervision in the restaurants

- Drive and encourage participation in various recognition programs

- Design, implement and maintain a training tracker for all QSR employees

- Provide feedback / training report on all trainings

3) Compliance

- The Trainer is responsible for modeling and acting in accordance with the companies guiding principles

- Ensure adequate compliance to all company policies, internal control processes and approved processes

Key Performance Indicators:

1.Training Budget & Cost

* Company training expenditure (% of salaries and wages)

* % of HR budget spent on training * Average training costs per employee (%)

* Ratio of internal versus external training (hours or cost) (%)

2. Training Courses

* Number of courses offered per annum (%)

* Number of courses implemented. (%)

* % of staff gone through training in a given period

* % of staff with adequate occupational health and safety training

3. Training Satisfaction

* Average number of training hours per employee (%)

* Employee satisfaction with training (%)

* ROI of training (%)

4. Training results

* % of employees gone through training
* Average time to competence. (i.e. average time until expected

competence level is reached)
* % of employees reach competence after training.

* % of employees completing a course compared to total number of employees employed

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Qualifications:
Skills, Competencies and Requirements: Functional Competencies/Requirements: 1) Experienced in QSR operations 2) Training or learning & development experience 3) Experience in developing and implementing training strategies 4) Familiar with the Food Industry Trends 5) Cost Management Skills 6) Process Management, Knowledge and Application 7) Performance Management General Management Competencies/Requirements: 1) Strong Analytical skills 2) Planning, Scheduling, Controlling & Coordinating 3) Strong Oral and written Communication skills 4) Strong Problem Solving Skills 5) Strong Interpersonal Skills Educational Qualifications/Experience: 1) Minimum of university degree or equivalent 2) Minimum of 9 years working experience in QSR training Desired Personal Attributes: 1) Integrity 2) Proactive self-starter 3) Logical Mind 4) Creative Imagination 5) Ability to work with all levels of management, build partnerships and teams 6) Highly organized and significant ability to multi-task effectively 7) Ability to cope with and work under pressure

E-mail: fmcg@findajobinafrica.com