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MTN Customer Care Thread - Phones (169) - Nairaland

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Re: MTN Customer Care Thread by Nobody: 4:32am On Aug 01, 2016
Ahmed4002:


Yeah. I just contacted them, they asked me to fund the line with 500 Naira, which I request for VTU back from you. Amma yaki..reflecting on my Line.
It's Over 5 months since I left, although I do received bank alert with the Sim always. Which makes me believe it's still on the network. But the problem now is funding
Try recharging it with your bank acct
Re: MTN Customer Care Thread by Ahmed4002(m): 4:39am On Aug 01, 2016
MuhdG:

Try recharging it with your bank acct

Okay Thanks. Try sending me a PM
Re: MTN Customer Care Thread by JideSM: 8:08am On Aug 01, 2016
Udezer69:
Does MTN have a timed based internet plan? One without data cap or anyone, even if it has data cap...
Y'ello, please be informed that at the moment we currently do not have a time based internet plan. Please visit http://mtnonline.com/data-plan for details about our data plans.
Re: MTN Customer Care Thread by JideSM: 8:16am On Aug 01, 2016
tanichris:

Laughs...
undecidedfunny enough Buh, I don't have any international number on my phone. Let alone, send an SMS to one.
I beg you in the name of God. Please do something embarassed
May i know your phone type?
Re: MTN Customer Care Thread by JideSM: 8:36am On Aug 01, 2016
tanichris:

Another N50 has been removed from my credit.
Sorry about the deduction. Please provide your phone number for checks.
Re: MTN Customer Care Thread by JideSM: 8:39am On Aug 01, 2016
MasterEmmanu3l:
How do I activate my voicemail?
Kindly dial 111 or 113 and follow the prompt.
Re: MTN Customer Care Thread by Orubebe01: 8:41am On Aug 01, 2016
JideSM:

Y'ello Orubebe01, apologies for the inconvenience. Kindly note your sim is registered. You can confirm this by sending STATUS to 799. Thank you
i confirmed it and i was told it is registered. How can i make use of my compensation bonus cos since 12th of last month that i updated my sim and received d confirmation massage, am yet to make use of the bonus. My number is 08140735972
Re: MTN Customer Care Thread by JideSM: 8:48am On Aug 01, 2016
Rilwayne001:
Mr.. jidesim, i subscribed to MTN 1gb for #500 earlier this morning, and by now I've already used 310mb shocked i didn't download anything as a matter of fact neither did i do much upload. Am i doing some thing wrong?
Sorry for the inconvenience. Please provide your phone number for assistance.
Re: MTN Customer Care Thread by JideSM: 8:57am On Aug 01, 2016
Oma307:
Mr moderator pls is their no 10mb for someone who load 100 naira card again especially on those on pulse
Yello, please visit http://mtnonline.com/data-plan for our available data plans. Thank you.
Re: MTN Customer Care Thread by JideSM: 9:21am On Aug 01, 2016
speak2femz:
JideSM. I subed for 750mb so I cud get 3.5gb for the weekend but I can only see 1526.7mb on my balance... what's up
Sorry for the inconvenience. Please provide your phone number for checks.
Re: MTN Customer Care Thread by Nobody: 10:13am On Aug 01, 2016
Jide how do I cancel all the this sub, eating all credit pls. Code to cancel it.
Re: MTN Customer Care Thread by JideSM: 12:15pm On Aug 01, 2016
abdeiz:
Cmon Mtn this is not cool at all, yesterday I loaded 200 followed by 400 naira making a total of 600 naira. I made calls worth 8 naira leaving me with a balance of 592 naira when I retired to bed. Woke up this morning and viola 100 naira has disappeared from my balance like magic, did you guys subscribed me to any of your products without my knowledge because i had ensured that that I wasn't on any of those.
The number is 07033448366 and I demand a refund of my money back!!!
And another thing is that I wasn't able to browse with the free 100mb you guys are claiming to dish out for certain amounts recharged, I couldn't even check the balance by dialling *556#. Which kind of wahala and distrust be this Ehen?
Yello, sorry about the deduction. May i know the date this happened for checks.
Re: MTN Customer Care Thread by JideSM: 12:45pm On Aug 01, 2016
zynzyn:
Dear MTN, Why the deception on WOW Weekend?

I got this message from Wow Weekend:

Special offer! Buy 750MB for N500 and get 3.75GB FREE data. Dial *131*103# to activate. Dial *131*4# to view data bonus. Bonus Valid till Sunday 11:59pm

So I loaded and bought a N500 data package today, which should have given me 1gb upon loading credit of N500 and 3.75gb upon using that credit to buy a 7day data plan

On loading, I have been told that I only have 1gb for weekend browsing, which renders the text a lie!! Also the bonus data is so slow and it is not supporting YouTube. What is the benefit of bonus GB if it does not support video?!

I still have other issues o! Let me stop here for now!! angry
Yello, so sorry about the inconvenience. Please provide your phone number and screen shot of the sms receive for investigation.
Re: MTN Customer Care Thread by JideSM: 12:46pm On Aug 01, 2016
chidoo4luv:
Jide how do I cancel all the this sub, eating all credit pls. Code to cancel it.
Please provide your phone number and state the service for assistance.
Re: MTN Customer Care Thread by abdeiz(m): 1:43pm On Aug 01, 2016
JideSM:
Yello, sorry about the deduction. May i know the date this happened for checks.
Saturday 30th July, I appreciate it.
Re: MTN Customer Care Thread by Nobody: 9:28pm On Aug 01, 2016
Ahmed4002:


Okay Thanks. Try sending me a PM
Done
Re: MTN Customer Care Thread by tanichris(m): 2:11pm On Aug 02, 2016
JideSM:
May i know your phone type?
Gionee P5w
07063156674
Re: MTN Customer Care Thread by reasonwitme: 10:34pm On Aug 03, 2016
JideSM:
Please provide your phone number and state the service for assistance.
pls how do I activate my 7.5 gb as promised by mtn.I ve rechargd as instructed but got only 3.5gb.

Re: MTN Customer Care Thread by reasonwitme: 10:46pm On Aug 03, 2016
07033116701
Re: MTN Customer Care Thread by Swazzkid(m): 8:05am On Aug 04, 2016
why can't I transfer data on mtn?
Re: MTN Customer Care Thread by Nobody: 9:36pm On Aug 04, 2016
Good evening. Just got a new SOLO Aspire 3 and inserted my mtn line. Hv nt gottn it to browse since ysterday. bought 100mb for 200naira n everything just went puff without using it. Pls help. 08033736513.
Re: MTN Customer Care Thread by Deeman87: 10:00pm On Aug 04, 2016
reasonwitme:
pls how do I activate my 7.5 gb as promised by mtn.I ve rechargd as instructed but got only 3.5gb.
sorry bro you activated it at the wrong time... You can only get it wen you subscribe for it btw monday to wednesday evry week
Re: MTN Customer Care Thread by Lionhearted: 7:43pm On Aug 05, 2016
.
Re: MTN Customer Care Thread by DahtDopeBoi(m): 7:51pm On Aug 05, 2016
I subscribe for the weekly plan of 750mb and inserted the sim in my wifi router to use it but it doesn't browse for like 3 days now I've not able to browse with it but using other sims networks it works fine and my mtn line is not a new sim. Need urgent help here before it turns to a waste. My Number 08136748525, Thanks!
Re: MTN Customer Care Thread by aaaosas(m): 12:29pm On Aug 07, 2016
Hello Jide SM,

pls and pls help remove my number 08064343455 from any unsolicited SMS sending plan,which usually deduct money from account every night for what I know nothing about, this has been happening for like two weeks now.

its very frustrating, pls help and thank you
Re: MTN Customer Care Thread by abdeiz(m): 12:31pm On Aug 08, 2016
abdeiz:

Saturday 30th July, I appreciate it.
JideSM I haven't heard back from you
Re: MTN Customer Care Thread by JideSM: 5:14pm On Aug 08, 2016
Y'ello, the issue has been resolved.
aaaosas:
Hello Jide SM,

pls and pls help remove my number 08064343455 from any unsolicited SMS sending plan,which usually deduct money from account every night for what I know nothing about, this has been happening for like two weeks now.

its very frustrating, pls help and thank you
Re: MTN Customer Care Thread by Godwin978(m): 9:33pm On Aug 08, 2016
what is mtn upto? i transferred 100naira to this line 08104631102 this morning when i Wanted to call i noticed that that the money has been taken nothing left? why is this so? i didnt subscribed to any service. i will be happy if the noney can be refund THANKS
Re: MTN Customer Care Thread by FreshGuy2(m): 2:23am On Aug 09, 2016
Hello Jide,please mtn took my money for no reason, last night I recharged #100 on this number 07037513731 which was deducted instantly because of a 100 loan that I took, I had to take another loan of #100 again which I received the confirmation message that it was successful. On dialling a code to subscribe for a particular service I was told that I had insufficient balance then I checked my balance only to see just #17.48 there.... Where the other money go I no know... This is the number 07037513731
Re: MTN Customer Care Thread by Adeyemi0(m): 11:59pm On Aug 09, 2016
JideSM:
Y'ello, the issue has been resolved.
Hello! Please how do i wipe away VTU call bonus? It is disrupting my XtraValue subscription...
Re: MTN Customer Care Thread by JideSM: 3:21pm On Aug 10, 2016
FreshGuy2:
Hello Jide,please mtn took my money for no reason, last night I recharged #100 on this number 07037513731 which was deducted instantly because of a 100 loan that I took, I had to take another loan of #100 again which I received the confirmation message that it was successful. On dialling a code to subscribe for a particular service I was told that I had insufficient balance then I checked my balance only to see just #17.48 there.... Where the other money go I no know... This is the number 07037513731
Hello FreshGuy2, I am sorry for the inconvenience. Checks on your line show that you were charged for activating the music plus service hence the deduction. However, the service has been deactivated. Thank you.

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