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MTN Customer Care Thread - Phones (198) - Nairaland

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Re: MTN Customer Care Thread by Nobody: 9:35pm On May 11, 2017
nairashopping, I hope you have MTN data, if yes, text me your first bank account details to this number
. Thanks
Re: MTN Customer Care Thread by Dam5reey(m): 10:26pm On May 11, 2017
JideSM:


Hi Dam5reey, apologies for the inconvenience. Please provide your mobile number and also state your device type via PM to enable run a check. Regards

Here is my number, 08132394478 I use Mi 5..
I'm facing issues with streaming eg DSTV now app, also I cant download, Even while having 4G.. I can only browse with the data..
Re: MTN Customer Care Thread by thattallboi(m): 12:15am On May 12, 2017
I have been trying to subscribe for night browsing since 3days ago but it isn't going through. Anytime I text "NIght" to 131 ....it gives a message not sent reply.Wat do I do

Re: MTN Customer Care Thread by Saintsquare(m): 12:58am On May 12, 2017
JideSM I subscribed for night plans twice in the last two days but my normal data mb was deducted instead,kindly help
Re: MTN Customer Care Thread by LastSurvivor11: 5:09am On May 12, 2017
My mtn call centre is speaking huasa, hw do I change it to English pls
Re: MTN Customer Care Thread by youngsahito(m): 8:13am On May 12, 2017
Saintsquare:
JideSM I subscribed for night plans twice in the last two days but my normal data mb was deducted instead,kindly help
Same story here
They deducted from my monthly data instead of the night plan data 07068390578
Re: MTN Customer Care Thread by Nobody: 10:32am On May 12, 2017
Same issue here, I subscribed for the night plan


Only for them to steal the whole data from my main sub

07032605636

Re: MTN Customer Care Thread by Saintsquare(m): 1:02pm On May 12, 2017
mtn and mago mago
Re: MTN Customer Care Thread by kingmolah: 9:43pm On May 12, 2017
Pls you people should help me out , my 3g network is not stable again its always switching to 2g and will stay like dat for a long time,this have been happening for 1 week now,08067971258 is my number
Re: MTN Customer Care Thread by ryfoz(m): 2:43am On May 13, 2017
angry MTN just whacked my hard-earned N100 all in the name of game + weekly and wants me to admit I did it out of choice.

I pray Boko Haram blow up their centers as many as possible

And I would gladly retort "sorry for the inconvenience" too
Re: MTN Customer Care Thread by ryfoz(m): 2:46am On May 13, 2017
LastSurvivor11:
My mtn call centre is speaking huasa, hw do I change it to English pls

Dial 180
Wait for it to call 1st option or just press 9 if you are impatient
Them choose 1 and wait for the confirmation that it has been changed. I am not doing because I like MTN but becos u are a fellow addled individual in the same quandary I found myself once.
Re: MTN Customer Care Thread by ryfoz(m): 2:50am On May 13, 2017
thattallboi:
I have been trying to subscribe for night browsing since 3days ago but it isn't going through. Anytime I text "NIght" to 131 ....it gives a message not sent reply.Wat do I do

Check if your msg center number is correct. Check it with others in ur area
Re: MTN Customer Care Thread by ryfoz(m): 3:25am On May 13, 2017
ryfoz:
angry MTN just whacked my hard-earned N100 all in the name of game + weekly and wants me to admit I did it out of choice.

I pray Boko Haram blow up their centers as many as possible

And I would gladly retort "sorry for the inconvenience" too

I wish I can do that and get my refund too[/quote]

Wish granted, one of their WhatsApp agent came through for me. cheesy

I don't know what to say shocked
Re: MTN Customer Care Thread by Saintsquare(m): 6:49am On May 13, 2017
JideSM where are you o oga
Re: MTN Customer Care Thread by JideSM: 8:03am On May 13, 2017
benob:
I am unable to subscribe for the mtn night plan, I keep getting 'Dear Customer, this service is available to only MTN pulse subscribers. Thank you!'
And I am on mtn pulse

Hi benob, so sorry for the inconvenience caused by this. Please be informed that MTN Pulse (happy hour data) Night plan issue is currently being worked on by the support unit. I'll provide feedback once this is resolved. Regards
Re: MTN Customer Care Thread by JideSM: 8:09am On May 13, 2017
iamlammy:
This recent mtn night plan scam is alarming..and the rate at which mtn zaps data is shocked shocked shocked

Hi iamlammy, i sincerely apologize for the inconvenience. Please be informed that MTN Pulse (happy hour data) Night plan issue is currently being worked on by the support unit. I'll give you feedback once this is resolved. Regards
Re: MTN Customer Care Thread by JideSM: 8:17am On May 13, 2017
Dam5reey:


Here is my number, 08132394478 I use Mi 5..
I'm facing issues with streaming eg DSTV now app, also I cant download, Even while having 4G.. I can only browse with the data..

I'll contact you shortly.
Re: MTN Customer Care Thread by JideSM: 8:26am On May 13, 2017
thattallboi:
I have been trying to subscribe for night browsing since 3days ago but it isn't going through. Anytime I text "NIght" to 131 ....it gives a message not sent reply.Wat do I do


Hi thattallboi, i sincerely apologize for the inconvenience. Please be informed that MTN Pulse (happy hour data) Night plan issue is currently being worked on by the support unit. I'll give you feedback once this is resolved. Regards
Re: MTN Customer Care Thread by JideSM: 8:28am On May 13, 2017
Saintsquare:
JideSM I subscribed for night plans twice in the last two days but my normal data mb was deducted instead,kindly help

Hi Saintsquare, so sorry that this happened. Please send your mobile number via PM to enable me look into this. Regards
Re: MTN Customer Care Thread by JideSM: 8:30am On May 13, 2017
youngsahito:

Same story here
They deducted from my monthly data instead of the night plan data 07068390578

Hi youngsahito, apologies for the inconvenience. Checks on your line show that you are currently on MTN BetaTalk and NOT MTN Pulse. The Happy hour data (night plan) is ONLY applicable to MTN Pulse tariff. Regards
Re: MTN Customer Care Thread by JideSM: 8:39am On May 13, 2017
vargasvictory:
Same issue here, I subscribed for the night plan


Only for them to steal the whole data from my main sub

07032605636

Hi vargasvictory, so sorry to hear this. I'll contact you shortly. Regards
Re: MTN Customer Care Thread by youngsahito(m): 9:27am On May 13, 2017
JideSM:


Hi youngsahito, apologies for the inconvenience. Checks on your line show that you are currently on MTN BetaTalk and NOT MTN Pulse. The Happy hour data (night plan) is ONLY applicable to MTN Pulse tariff. Regards
I am on Mtn pulse sorry bro the real no is 08146237801
Re: MTN Customer Care Thread by JideSM: 11:15am On May 13, 2017
youngsahito:
I am on Mtn pulse

The mobile number you provided (07068390578) is on MTN Beta talk tariff NOT MTN Pulse. You can dial *123# to confirm. Regards
Re: MTN Customer Care Thread by JideSM: 11:30am On May 13, 2017
kingmolah:
Pls you people should help me out , my 3g network is not stable again its always switching to 2g and will stay like dat for a long time,this have been happening for 1 week now,08067971258
youngsahito post=56476711:
I am on Mtn pulse
is my number


Hi kingmolah, i'm unable to reach you on the mobile number you provided. Please send an alternative mobile number via Pm to enable me assist. Regards
Re: MTN Customer Care Thread by JideSM: 11:44am On May 13, 2017
ryfoz:


I wish I can do that and get my refund too

Wish granted, one of their WhatsApp agent came through for me. cheesy

I don't know what to say shocked

Hi ryfoz, glad to hear that. Do not hesitate to post issues you are experiencing on this thread. Regards
Re: MTN Customer Care Thread by JideSM: 11:47am On May 13, 2017
Saintsquare:
mtn and mago mago

So sorry Saintsquare, may i know the issues you are experiencing with the network? You can share it here or via PM. Regards
Re: MTN Customer Care Thread by Melkuk: 11:56am On May 13, 2017
JideSM:


So sorry Saintsquare, may i know the issues you are experiencing with the network? You can share it here or via PM. Regards


I woke up this morning and mtn has throttled my browsing; right now I can't download or upload anything anywhere, though I have about 2GB of data. Do something about it pls.

Here's my digit: zero8zero6five5zero7one9one.
Thanks.
Re: MTN Customer Care Thread by JideSM: 1:11pm On May 13, 2017
Dandsome:
Why does mtn still cheat?

So sorry Dandsome, kindly share the issue with me here or via PM to enable me look into it. Regards
Re: MTN Customer Care Thread by JideSM: 1:13pm On May 13, 2017
Melkuk:


I woke up this morning and mtn has throttled my browsing; right now I can't download or upload anything anywhere, though I have about 2GB of data. Do something about it pls.

Here's my digit: zero8zero6five5zero7one9one.
Thanks.

Hi Melkuk, i sincerely apologize for the inconvenience. Several attempts to reach you were unsuccessful as your phone was switched off. However, kindly restart your device then try again. Regards
Re: MTN Customer Care Thread by youngsahito(m): 1:33pm On May 13, 2017
JideSM:


The mobile number you provided (07068390578) is on MTN Beta talk tariff NOT MTN Pulse. You can dial *123# to confirm. Regards
sorry sir 08146237801

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