itiswellandwell:
Hmmmmm. Diamond bank could have on their own helped mama and forget the shitty mouth making investigator.

Check my signature for ongoing promo of our full capacity powerbank

BrotherJesu:


I didn't comment for you to reply. It is you that will die young. In fact you'll die tonight. Bastard

you obviously gon die young with dis ur lack of respect for eldas

BrotherJesu:




you obviously gon die you with dis ur lack of respect for eldas

DesireBenjamin:


Listen to d rubbish ure spewing! Mtcheeew Pray u get to the mamas age. Nonesense and arrogance.

ugonnachimezie54:
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Sterope:
They are not liable to begin with. I doubt if the manager is authorized to cushion the effect of her ignorance and also I think it is foolish to encourage banks to give money either in part of in whole. It is business not a charity and they have to do that for a very long lousy of people. It is an unfortunate case, they can only wish her the best.

Gamesmart:


Okay. If that is truly the case, then you have a very strong point there and there is ground for lawsuits.

soberdrunk:
I knew the bank will come up with a very well orchestrated denial story and wont accept liability in any way, if Diamondbank is a responsible bank that cares about customers, the right thing to do is give mama at least half of the money while they investigate and try to recover the money. What if that money is the only hope for that old woman, do you expect her to die of hunger while they keep speaking big big grammar?

Ps-All you professors in Liability assessment mentioning me, if the old woman was hypertensive and died of stroke right there in the bank premises and the news got out like "Diamondbank customer dies in bank after account was emptied" we will know how denying liability will help their growth

onegig:


They aren't liable on paper but the bank is a fully liable if this was tabled in a law court. You look at the environment you work in and prevent most of these things by not allowing such access to people in such categories. For goodness sake what does a pensioner who can't make use of gadgets need mobile and Internet banking for? They can't read nor write and the bank goes on sweeping application of new products without the consent of their customers.

All these useless banks with their dumb thinking. A bank enabled a mobile platform on my account that I never asked for and I had to go all the way to block it. Just imagine how easy it is to prey on such old people when all they have as security is just a useless OTP code and last 4 digits of theit atm card . Something they have no idea of and how it can be used against them. Someone who can't read nor write.

I wish we had class action lawsuits in Nigeria. Would be fun to sue all these dum.b people and corporations we have in the country who can't see an inch above their noses.

We ask why old people have apathy to new technologies. This is one of it. Tell me why another pensioner would put their money in the bank when they can be screwed over by lapse in security by the banks. So what's the essence of BVN registration when you can't trace funds transfer from one account to the other?


Truly.....this country is a joke.

AerialMapper:
While i agree that the bank is not liable especially considering the woman gave out personal details, banks in general can do more to help customers. What is the point of the KYC noise that all make if they cannot help her track down the owner of the bank account the funds went into. All these useless banks know how to do is make you fill rubbish forms, then they go through the motion of nonsense verifications of home address before opening the account. If they follow the money and as long as they have one account the money went into, the culprits can be found!

Sterope:
Unless there are other facts NOT mentioned but which speak to the bank's negligence, the bank is not legally liable.

There was no mention of her literacy level nor do we know if the mobile app was enabled without her consent. Either way, I am not going to presume for her. Also, I do not know the relationship between the activation of mobile application and the bank's security..so no I am not going to comment on that.

It is presumed that bank customers will not share their personal details including their BVNs with a third party. This mistake is not applicable to old people alone, I see young ones making the same mistakes. IMO, it would be against public policy to even make such laws that would make banks liable because their customers shared personal details with a third party out of ignorance. I don't see that happening. It is one of many cons of the internet age. I see the same scenario everywhere even outside the continent.

The woman can always report to the police, EFCC etc. I doubt if the bank is obliged to help her trace her money. BVN is a product of the government not the bank, so I won't be quick to question the bank where bvn is concerned.

soberdrunk:
I knew the bank will come up with a very well orchestrated denial story and wont accept liability in any way, if Diamondbank is a responsible bank that cares about customers, the right thing to do is give mama at least half of the money while they investigate and try to recover the money. What if that money is the only hope for that old woman, do you expect her to die of hunger while they keep speaking big big grammar?

Ps-All you professors in Liability assessment mentioning me, if the old woman was hypertensive and died of stroke right there in the bank premises and the news got out like "Diamondbank customer dies in bank after account was emptied" we will know how denying liability will help their growth

omogin:
Diamond bank na bank? Put your money there at your peril

kyaagbanairaland:
I have been with Diamond bank for over 7years now and I have not had any reason to regret banking with them. Yes, Diamond bank na bank.

onegig:


It's certain the money was moved using mobile money. Most mobile money transfers require the last 4 digits of your BVN or ATM card which is public knowledge and goes against the rules guiding use of Passcodes or PINs. I am an IT person and it's a sacred rule that passwords or whatever should never be written or printed down somewhere. Funny enough your BVN or last 4 digits is freely accessible by not only bank employees but the average Joe on the street.

The banks are very culpable. Most of these services are automatically added to your account without customers consents. Take for example the GTB mobile USSD. All accounts were auto linked without prior authorization of the customers. I am stating this as a fact. Is the bank not liable if such medium were used to swindle one of it's customers when they had no idea such existed in the first place?

Have you seen the receipts of a POS transaction?. For fu..cks sake. Most banks use the last 4 digits of your ATM to confirm transactions and funny enough all pos receipts that both the customers and the seller get have the first 6 and last 4 digits clearly printed. If you want pictorial evidence I would give it to you.

All someone needs to do is get my phone and use duplicate copies of receipts and they would be transferring money out of my account. I never for once agreed to such setup. So tell me , are these banks liable and on top of that very silly or not? Is that not reckless and jeopardizing the security of your customers? Is that not willful negligence? The customers were not in on it and definitely did not sign off on such so the banks should come explain how a medium I didn't sign up for was used to take money out of my account.

You can't defend this so please don't even try.


As stated I wish we had a very viable justice system. I wouldn't need to work another minute of my life by suing such reckless behaviour.

Angelb4:
1) How long from mama's first visit to the DB manager to the 2nd visit?

2) Did the DB Manager get back to her as promised?

3) How come no one stays with the mama who could help her manage her a/c and finances?

It's very easy to lay blames, but the mama's children have their own fault. Go pick your mother if you are so rich enough. Leave the bank manager alone.

ElPadrino33:
Abeg make the woman go rest, she should be wiser next time. Age or ignorance shouldn't be an excuse

Femistico:
But since the DB manager can link the fraudster to fidelity bank, I blive they can get all his personal details from there including address nd full name, why cnt they trace him home or let the security agents do that... It's a pity sha.. Imagine this old woman

amicable09:

Both you and the 14 'people' who liked your post are super crazy!

Why am I speaking English sef?

Una dey crase!
You better find one dustbin corner go sit down.
Mtshew

ElPadrino33:
It is you that will die young. In fact, you'll die tonight. Bastard

BanevsJoker:

Do you really believe the fraudster will pass the money though their own accounts? Do kidnappers make ransom demands from phone numbers registered in their own names? Do armed robbers operate with vehicles registered in their own names or do they used snatched vehicles, which they abandon afterwards? The bank can only be held liable if the victim did not divulge sensitive information to anyone. If you have ever given a relative or friend your debit card to withdraw for you, you are also guilty of divulging sensitive information and should pray your money doesn't start disappearing. Do you think the person will forget your PIN after the withdrawal? What if you forget to change the PIN afterwards? You hold the bank responsible right? Congratulations.

ElPadrino33:
That's why it's our opinion and not yours, respect it. There's no need to call anyone crazy.

amicable09:

Did I read where you wrote 'respect' in your post?

Guy, take my advice, I'm not charging you a dime for it:

GET THE PICTURE OF AN ELDERLY WOMAN FROM WHEREVER YOU CAN SOURCE FOR IT - YOUR VILLAGE, YOUR NEIGHBOURHOOD, INCLUDING GOOGLE, ENLARGE IT AND PASTE ON YOUR WALL!

Do it and you'll earn respect because it will be oozing out of you.

Thanks.