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Nairaland Forum / Nairaland / General / Business / Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice (13643 Views)
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Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by Mynd44: 2:00pm On Sep 05, 2018 |
Venom104:That you going it easy doesn't mean others found it easy too though. I have had my share of bank madness that friends did without stress. Nigeria banks don't really care about customers as long as it doesn't affect their final year result 1 Like |
Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by AridunuThomas: 2:01pm On Sep 05, 2018 |
Ermacc: Stockholm Syndrome is clearly visible here 1 Like |
Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by Samakus(m): 2:02pm On Sep 05, 2018 |
ziondaughter247: In your own little sphere of control, do you have manners? Are you treating people the way you expected those bank staff to treat you? While i am not condoning poor customer service, i think that Nigerians are difficult people and can easily shift the post to make them look like they are poorly treated. Food for thought |
Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by Babygiwa(f): 2:03pm On Sep 05, 2018 |
Venom104:Lucky you then. I have wasted time and energy I should be using to do better things 1 Like |
Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by Nobody: 2:06pm On Sep 05, 2018 |
Totally wrong. Gtbank charged me for a new card last year, I applied for a transfer last year Nov and picked it up just today. Lol. Dem find the card tire. They didn't charge me twice though. |
Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by Babygiwa(f): 2:06pm On Sep 05, 2018 |
Samakus:Complaints and resolutions are the reason they have a customer care department in the first place. I was balantly told that they have stopped it and that I will have to pay for both cards now. The money though is not an issue it is the feeling of betrayal and the thought that a banking institution I trust is actually trying to set me black financially and taking away my convenience hurts 1 Like |
Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by Babygiwa(f): 2:08pm On Sep 05, 2018 |
NwanyiAwkaetiti:This was why I went in August hoping that at least by August, the card will be ready only to get turned down and now this. It hurts 1 Like |
Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by AndLeo(m): 2:11pm On Sep 05, 2018 |
People are always fast to complain about banks. All these individuals that complain when you go to their own shops they are always out to defraud you by selling fake products to you or overcharging you. Nigerians are fake. Fake fake fake. 3 Likes |
Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by dazzlingd(m): 2:16pm On Sep 05, 2018 |
Babygiwa: Sorry to say but this is absolute nonsense. The card can easily be transferred because I have had same experience. People just stop making a mountain hill out of a ant hole on big brands, go to the bank and make resolve your little issues. Seun lalasticlala, don't make your forum an agent of spoiling company's reputation, 1 Like 1 Share |
Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by nonix22(m): 2:19pm On Sep 05, 2018 |
download the GTWorld app from your playstore, and all these will be a thing of the past |
Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by chloride6: 2:19pm On Sep 05, 2018 |
stepo707: Very appropriate 1 Like |
Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by Eponyeeboz: 2:19pm On Sep 05, 2018 |
Samakus: You're lucky he's on Nairaland and not twitter. He approached 2 customer service execs in the branch and and clearly stated their names. It was their attitude that made him come online. If you didn't understand that, how can you understand what is going on? 3 Likes |
Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by Menyi: 2:20pm On Sep 05, 2018 |
jarvis4:
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Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by Eponyeeboz: 2:22pm On Sep 05, 2018 |
dazzlingd: He has been to the bank and spoken to customer service reps. He stated their branch and their names. Now, you're asking him to go back to the bank? 4 Likes |
Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by magicfingers009: 2:23pm On Sep 05, 2018 |
Madam, did you try to resolve this issue via all their e-channels before bringing your personal matter to disturb us on Nairaland? I am sure they sent you an SMS or email to change the pick up branch to whichever Branch was closest to you. You could have done that and save us the stress of having to read your long epistle. Abeg request for your card to be transferred via their internet banking and save us the drama. Next time bring more pressing matters to this forum and not something this frivolous. Babygiwa: |
Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by Samakus(m): 2:23pm On Sep 05, 2018 |
Babygiwa: So are you angry with the bank or the individuals that attended to you whom you consciously named in your call out in an enbolded manner? There's more than meets the eye in this your call out 1 Like 2 Shares |
Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by EZENDIZUOGU(m): 2:23pm On Sep 05, 2018 |
it is in order,CBN rule stepo707: |
Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by Eponyeeboz: 2:25pm On Sep 05, 2018 |
AridunuThomas: I opened my first GTB account with that Asero branch but the problem they have is massive crowd they have there. If there are more branches, the pressure on the staff would reduce. 2 Likes |
Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by magicfingers009: 2:26pm On Sep 05, 2018 |
Exactly my point. Nairaland has lost its way. They specialize in tainting brands. You seldom see posts giving accolades to Brands. Bad news everywhere. Seun you need to get your acts right. You have turned Nairaland to Linda-Ikeji or those gossip blogs. You can do better than this dazzlingd: |
Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by jarvis4: 2:27pm On Sep 05, 2018 |
[quote author=Menyi post=70925797][/quote]It is finished Mr blabber mouth |
Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by boye1: 2:30pm On Sep 05, 2018 |
Contact the bank ( A simple email will do) first before calling them out, they have 14days to resolve this. If they don't resolve/refund your money with VAT inclusive. Then escalate to CBN complaints email. The banks has been declaring so much profits by cheating Nigerians because they don't know or act on their rights. You can't pay for a good or service you have not yet received. So google keywords (CBN pos guidelines and download it ) therein lies your solution The facts to note No card issuer or its agent shall bill or charge a customer for an unsolicited card unless and until after the card is fully activated by cardholder No card issuer or its agent shall deliver any card to a customer in a fully-activated state. The verifiable consent of a customer shall be required before issuing a payment card or other products offered along with the card. Information to the customer has to be explicit and not implied. The consent may be received physically or electronically. Unsolicited cards should not be issued. Where an unsolicited card is issued and activated without the written consent of the recipient and the latter is billed for the same, or fraudulent activity occurs, the card issuer shall not only reverse the charges forthwith, but also pay a penalty, without objection to the recipient, amounting to twice the value of the charges reversed. I hope this helps. 1 Like |
Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by Samakus(m): 2:30pm On Sep 05, 2018 |
Eponyeeboz: What do you think their attitude were? Don't believe whatever anybody say at face value. You were not there to know what transpired. I work in the service industry and my daily interface with customers has helped shape my perception about customers. Sometimes, customers say what the person that attended to them never said partly because they were angry and couldn't wait to understand the message. Don't conclude bro. 1 Like 1 Share |
Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by Nobody: 2:31pm On Sep 05, 2018 |
Samakus: We all know how banks operate. When they make policies as such, there is no romantic talk that can change it. Many of us have all been there. 1 Like |
Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by stepo707: 2:31pm On Sep 05, 2018 |
EZENDIZUOGU:I just wonder why gtbank never charges me |
Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by dazzlingd(m): 2:33pm On Sep 05, 2018 |
Eponyeeboz: I doubt she's absolutely honest. The bank can't just say things like that. I fit swear shes not saying many things. Na only she dey use bank, we know how bank operates and seun with other mods posting unverified claims about a brand is worrisome. Even mentioning names of the staff and the branch, very bad. Do you know they can get sacked.? Seun lalasticlala, what if I have a beef with a staff of a bank and I come here to post and castigate him here, so that's how you guys will rush to post in fp...you guys need education on information management especially on social media. |
Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by Anstone: 2:37pm On Sep 05, 2018 |
I was a victim too 2 Likes |
Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by Samakus(m): 2:39pm On Sep 05, 2018 |
dazzlingd: Exactly my point. She may not have any hidden agenda against those staff she named but enboldening their names on a media platform like nairaland raises very pertinent questions about the genuineness of her intentions to get 'justice' against perceived robbery. I think she wants those staff out of the bank, and funnyenough, from her narrative, those staff didn't treat her shabbily. |
Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by Samakus(m): 2:39pm On Sep 05, 2018 |
dazzlingd: Exactly my point. She may not have any hidden agenda against those staff she named but enboldening their names on a media platform like nairaland raises very pertinent questions about the genuineness of her intentions to get 'justice' against perceived robbery. I think she wants those staff out of the bank, and funny enough, from her narrative, those staff didn't treat her shabbily. |
Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by dazzlingd(m): 2:41pm On Sep 05, 2018 |
Mynd44: Is that why you rushed to post an unverified accusation even mentioning names of staff on front page. In a civilized country, you will find yourself facing lawsuit. Seun should give you query with 2 weeks suspension 2 Likes 1 Share |
Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by Absan86(m): 2:43pm On Sep 05, 2018 |
[9/4, 10:51 PM] C27 Oyinx Sq: DOCTOR OLUFUNMILAYO WROTE : 'I have lived in UK a few years now and NEVER has my bank ever charged me one penny for bank transfer. NEVER. NOT ONCE. I’m sorry. But that 52 naira 50kobo that Nigerian banks deduct per transaction, what exactly is it for? Why is no one speaking out against this blatant fraud? Next is the fraudulent “Card Maintenance Fees” by our Nigerian banks. Please how are you maintaining a card that lives in my wallet? I have about 3-4 UK Bank Cards here. Both credit cards and debit cards. I have NEVER paid any such thing as a “Card Maintenance Fee”. NEVER EVER. The Nigerian Banking Sector is unfortunately an over-bloated industry that thrives systemically on entrenched policies that terribly defrauds us Nigerians and lives on cheating the average citizen of the hard earned money that is entrusted in their care to help save and invest. You want to send money to someone from your Nigerian bank account and you first have to plan an extra 52 naira 50kobo. Money that is electronically sent from one Nigerian bank account to another Nigerian bank account What exactly is the charges for? Why is this fraud tolerated? Someone said the charges goes to NIPOST. I want to believe it is mere trolling as it makes absolutely no sense. Please, How is Nipost involved in an ELECTRONIC money transfer? Did I put the money in an envelope and post it? Or what? We deserve better. This is systemic cruelty. When I applied for ATM Cards in UK (both debit and credit), I was NEVER charged a penny. The card is given free. And “maintenance”, if there’s any such thing, is done free. IF we never get the chance to see how things happen in other places, we won’t know we are being cheated. When I applied for an ATM Card in Nigeria, I was charged 1,000 naira to have one. And I’m being charged some extra regularly in the pretence of an imaginary “Card Maintenance Fees”. This is systemic corruption and a fundamental banking fraud aimed at impoverishing us Nigerians. Let’s do a little maths, dear friends. According to NIBSS, as at December 2017, there was almost 65,000 daily Electronic Fund Transfers in 2017. At 52.50 naira per transaction, that’s over 3 million naira a day. And about 1 billion naira a year. Should this fraud continue?' pls share it to others...� 1 Like |
Re: Please Help! Gtbank Is Trying To Charge Me For ATM Card Twice by Nobody: 2:45pm On Sep 05, 2018 |
magicfingers009: The forum allowed you the choice to either read or pass. You chose to read and you're venting anger again. Well, some of us find this of great importance and the management should do something to such policy. 1 Like |
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