kelsha23:


Please could u explain these sponsor and registration stuff....

It is well explained on that page u saw the advert

caporia:


This people are really talking us for a fool.
You've just crossed the red line.

When u ask a reasonable question, I will answer you.

Thank you.

caporia:


Please can you explain what referral sponsor got to do with the money you are owing me?

When u ask a reasonable question, I will answer you.

Thank you.

vickylala239:


Please What is all this registration for?

when are Ppl getting their money..

I Tink registration shuld b a choice not force..

Why pay not feed us with Netelller update and leave all this ...

Records of people your to refund are with you guys...

Refund let's move forward...

We are not in any position to determine that sir . . . pls relate with NETELLER, they may not have a NAIRALAND page . . . but they have a FB page. Kindly ask them when they are REFUNDING TRUEXGOLD. We are tired of calling them, perhaps you can help.

TNX.

optimisticdude:
It's strange for ppl who claim to have good record keeping skill to start telling me to re-register... what happened to Ur database? Did someone forget restore Ur backup when u updated Ur website, or was it intentional.....
That doesn't even concern me.... my concern is...
If u are telling me to register again.... where did u keep the record of those of us you owe, how do u plan on paying us?

This whole thing is starting to stink more than it used to

Plus, u are not saying anything concerning this, or even to let us know if you have been refunded or not.... nothing

Kindly find a sponsor and register. Thanks.
Don't know of any sponsor, GET one here https://web.facebook.com/TruexGOLD/posts/1369611039766488?ref=notif&notif_t=like&notif_id=1489848507610291&_rdr

optimisticdude:
Pls oo where is my money oo
I tried to login to my account with u guys just now but it's saying invalid username and password
I hope u are not trying to play pranks here.

Even your "forgot password" option says my email is not registered on your system.

Kindly find a sponsor and register. Thanks.

caporia:
This people are scammers, neteller must have paid them.

You just play funny and see how your children will suffer and you will witness it with your own eyes.

ok

caporia:
This is a mistake I would never make again.
Worst nightmare I ever had.

ok

caporia:
Refund don't take more than 1wk.

will soon get to 2 weeks even?

.

Eldinot4:
I saw ur advert that you give 100usd per referral, how true? And what are the T&Cs

It's true, but its ur downline that pays u not truex. We only provide the platform. If ur downline dosen't pay, don't activate his/her own ref link. TNX.

optimisticdude:


Lol... now that is nowhere near the truth in my own case...I was usually dealing with 9jachash.com and you guys simultaneously back then, they never disappointed me with speed of payment, Infact, the longest time they ever took to process my payment was 2 hours...
I only used u guys occasionally because Ur rate was N10 higher, and the earliest time u guys ever processed my order was almost 2 hours.... most times it usually takes up to 6hours or more..
So believe me u guys need to improve Ur speed

i c

caporia:


I remember you saying that you don't know the actual amount sent to your neteller by clients.

Please my 170k must be intact.
No stories
No bullshits


Vickylala239 was trying to correct you, but you still feel that you are the most sensible man!

Goodluck with your business.

We don't joke with records, ur order is intact.

vickylala239:


Do you knw can't fight a madman, who does not want to fight

You shuld Hv built that trust, but No you didnt

You rant with ur customer which was very unprofessional..

Abusing customers, knowing Ppl will Read all that..

If you notice 80% here said negative about u guys especially on delays..

U shuld also knwn dat money is important, as an average Nigerian Dnt Lik stories, you shuld Hv calm them down,Bt No you battle words..

To me I Dnt blame u guys, Cuz Na money dey Mke mad man keep quite..

I still bliv that if u guys r paid heavily, No customer care Will risk all the statement u made here..knowing u culd b sacked..

Bt Wich Eva way...d saga Will soon end...

Where another wahala Will Drop is Wen you start under paying ur customers refunds...

Judging with the no of clients using our service, truexgold is the fastest exchanger you can ever get. I can bet you on that, yes atimes there may be a delay, but usually due to some circumstances beyond our control. On a random day, place an order of say $50 on our site, do the same elsewhere... then make the payment together. Come back and tell me who treated ur order first.

vickylala239:


You are one of the cause...

You were to rude to people..

I was like do u knw What you are even doing...

You were to rude,honesty, I was like is this customer care?

even mtn customer if u Call them and curse them....the only thing you Will hear is sorry,we Will serve u better.

But u and customers the same thing..

I knew u Will get ur hands burnt by this attitude...

Customer is always right that statement may sound very correct but when abused can lead to may consequences. You guyz should learn to trust and believe in your exchanger and if you don't trust such an exchanger don't deal with him. It will help you alot.

Good morning.

Hello all,

Neteller resolved to CLOSE the account permanently. We have also contacted them for a REFUND. It's a pity, you guyz weren't patient enough so I guess they figured the whole thing out on their own. It's all well though.

TNX.

vickylala239:


Hope you are aware that you can contradict your answer with Neteller..

If your customers don't know your response and the exact message..

Hope you know Neteller is wise enough to ask the rest of your customer, cross checking different answers....

Any contradiction culd cause damages....

Please be wise in anything you tell them....

For me this is my last experience...

That i know.

We have received an official response from NETELLER but because of obvious confidential reasons we may not disclose the content of their email here, however, they requested to know more details about certain transactions that came in. Please note we have replied them intelligently and now hope for the best.

TNX.

ituglobal:
Let me come out clean here. Anyone using Neteller for exchange business clearly violates Neteller terms and conditions. Apart from the fact that some customers send scammed and stolen funds to exchangers, it’s a violation of rules to use a personal Neteller account for business.

Anyone who creates additional account to continue using a personal account for business would ultimately end up being banned… and the consequences can even be grim.

This issue is being delayed for too long – honestly. And I can feel the psychological anguish and emotional trauma some innocent customers are going through. People need their money quickly and Neteller may be deliberately delaying Truexgold because they know they banned some accounts associated with their exchange business, in the past.

The only way out of this impasse is for Truexgold to write Neteller by email/and also phone them that they are no longer interested in using that account, and they want to close the account. Neteller would close the account quickly, and ask you to provide your banking details (which you can provide very quickly).

Then you would send a refund request to an email address that would be given to you. Neteller would then forward all the fund balance to your domiciliary account. You can then sell the money at black market and settle your customers – even if the rate would be markedly lower.

Waiting for Neteller to make decision would waste a lot of time – I can guarantee you that.

It’s not easy for many people to have their money held somewhere else when they have to wait indefinitely. It’s a bad thing and only Heavens know the kind of difficulty some people are passing through as a result of this.

Truexgold, please and please, we humbly beg you to tell Neteller to close that account and request for a refund. . Please, save people from the heartaches they are passing through.

I’m very sorry if anyone is offended by this post.

I do not think you have offended anyone by this piece, in fact we must commend you for your contributions so far in this issue. You have always chosen your words wisely, right from the very beginning and that we have taken note of.

On your suggestion, I shall ask the Director to review your suggestion later today and hopefully we shall write them and get back to you guys with screenshots.

Please note that the TRUEXGOLD MGT is also not happy with this incident, so we shall do our best to make sure you all get your money soonest.
Like we have shown earlier, Neteller rejected our application for a Business account so its obvious they do not welcome us (Nigerians) to do business with them hence we have also permanently disabled the service on our website. We believe whatever you can do with Neteller, you can do also with Bitcoin and even more, so why the troubles.

Thanks again, your suggestion will be looked into.
TNX.

vickylala239:



If you excalate the issue Truexgold Will be blocked totally....

Account Will not be open or refunded.....

The funny thing is Truexgold ought to have keep sending them mail....

U keep mute and the sleep off....

Truexgold need to fight for their money....to me they are just relaxed..

The need to over excalate the issue....

They shuld keep asking them Why holding their money hostage...

Thank you Sir for your submission,

Please be rest assured we are always in contact with neteller . . . here is their last response.

Thank you.

gagzee:

if only u were this polite from the begining, ppl wont be this angry....anways keep up the polite attitude, no need responding to all rude comments...
And to all affected and truexgold, is it possible for the affected accounts to msg neteller also showing proof their money is affected(with a screenshot from truexgold)....
just maybe, maybe neteller can look into the issue again...

Thank you for your message.

The thing is that our account was not the only one blocked! We know at least 3 other exchangers who have had their accounts blocked too within a short period of time. It's a pity Neteller blocked ours with alot of funds inside, honestly we can't even say exactly the amount involved.

Doing what you suggested is also good, but by doing so, you have endangered your account too, meaning expect a block anytime. Neteller wants users to use their services for personal use only.

caporia:


We are in pain, all Oga and workers are smiling with our money. God will jugde u

We pray that God will sustain you, things are hard everywhere, you need to be strong and focused.

maddman:


There's no fine face there, na fools em be

Noted!

palinco:

Nice picture. But you need to inculcate friendly and nice customer relationship among your staff and the owner . I wonder who among these fine faces is responding here to clients in an 'agbero' fashion?

Thanks for your suggestion.

TruexGOLD wishes all our loyal customers here a Happy New month!!!

We have not forgotten in a hurry, the Neteller SAGA, and this is to reassure you that once we receive any positive response from them, you will be duly communicated. The Truex ex platform is still the BEST in NIGERIA and very much open for you to transact on other friendly but reputable ecurrencies like pm, btc and co.

Thanks and have a successful MARCH.

Team TruexGOLD.

caporia:


What If Truexgold has been paid ? Cos I see no reason why neteller kept the money in their custody. You don't want a particular account, block and refund.

Neteller has not even issued any reasonable report about the issue.

CallmeLucy:
You asking me from where? From the money they sent to you, stop been a d!ck and thinking you're smarter. What if you've already paid all your customers before Neteller blocked your account what are you going to do in that case ? Tell your customers to send the money back or what? Just use your brain and stop replying man. You have no point whatsoever. YOUR ACCOUNT WAS BLOCKED AND NOT THE CUSTOMERS

.

caporia:
Another day again.

You won't have rest if you don't pay us. It's our sweat.

Really!

Happy weekend friends . . . wishing you the best.

We wrote Neteller a reminder and here is their latest response on the case.

Thank u.

vickylala239:
[s]Did you guys notice the way Truexgold is replying msgs on Narialand, meanwhile they Will not do this if Neteller was active and you actually send funds to them...


What shock me is when their services are needed they are No where to be found..

These r people that their line can never be on, once you send funds to them.one culd think they are busy But No,you get your fund after two days or 12hours later....

One culd wonder Wat are dey usually busy doing ,when an individual sent fund Since 8am,yet get his naria after 2days...or 12hrs later..

They claim to be busy That's why they Dnt pick calls or reply to mail,But this does not show how effective they are....[/s]

All replies here are perfect and the truth of the current situation. Tnx.