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Nairaland Forum / Truexgoldcom's Profile / Truexgoldcom's Posts
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Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 2:51pm On Feb 17, 2017 |
dejitenaj: Oh! So u know Truex is broke and can't pay you . . . yet you keep selling your neteller to us |
Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 7:17pm On Feb 16, 2017 |
CallmeLucy: So when you hack someone's account and send the funds to us, then suddenly neteller suspects and blocks our account over your payment then you want us to pay you abi Did it ever occur to you, that account would have been active if you hadn't transferred your stolen funds to our account Neteller is doing their investigation and if anyone here think they have wasted too much time in doing so, such a person should contact neteller. We shall appreciate the gesture! |
Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 7:54pm On Feb 15, 2017 |
dejitenaj: We are TRUEXGOLD |
Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 7:43pm On Feb 15, 2017 |
dejitenaj: Truth is at least 100 msgs comes into our whatsapp every minute... expecting us to reply instantly is not feasible. Call us if u need instant support.. we hv a lot of staff who could pick up ur issue... only one person handles whatsapp. As for proud... you need to tell us the staff u are referring to. |
Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 7:34pm On Feb 15, 2017 |
dejitenaj: We haven't minced words saying previous encounter took almost 2 months before we got refunded. Mind u we don't lure people to buy from us okay... in fact because of high demand for neteller through our portal... we had to place the minimum bid at $100.00 people literally begged us for months before we reduced it to $50.00 and I believed that's were we failed... we could hv left it at that $100.00 Nobody came here to ever complain in the last three encounters. This issue is so because we allowed every Tom n Harry to access the system. Lesson learnt |
Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 7:19pm On Feb 15, 2017 |
crazymommy: We would rather advice u keep to what you know ma. E-currency is not ur field. Besides we didn't claim the account is blocked cos the account was actually blocked by neteller... so nobody is scamming anyone one here. A bank can't block our account over a deposit u made and u expect us to fulfil that order. Pls who does that... ? What if the bank got information that the funds u spent to our acct is not urs... it was stolen or hacked and they want to conduct more investigation. Will u stop the bank from doing that? This is what neteller is doing and they need time to carrying out their investigation. It's obvious they are not comfortable with one or two transactions on that acct, so they blocked to investigate. If things go well... they will reopen the account. If not they will close it permanently and refund the balance there. So pls say what u knw. U must not contribute in all fields. |
Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 7:06pm On Feb 15, 2017 |
kelsha23: We don't tell lies in this business youngman. People that have trust issues cannot be trusted. U can come down to our office let's access the account together. |
Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 5:00pm On Feb 15, 2017 |
osesx: This explanation would hv made more sense if u contact neteller and tell them. Abi u want us TruexGOLD to pay u on sympathy when neteller has ur funds. Nah its not feasible. |
Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 4:48pm On Feb 15, 2017 |
HazzanTazzan: Mr Exchanger, what's ur site's name and business location/address. |
Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 4:41pm On Feb 15, 2017 |
osesx: And who told you our legal team ain't aware of this |
Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 3:28pm On Feb 15, 2017 |
kelsha23: That was not a block pls, your account was just place on certain limit, cos neteller wanted you to verify certain details about yourself. Attached screenshots will explain better, in the first, you can't login but can login in the second. If neteller wants you to re-verify ur account via webcam, ofcos they need to allow u access to the account to enable u do what they requested.
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Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 3:13pm On Feb 15, 2017 |
HazzanTazzan: When you open your own e-currency exchange biz, you can settle clients with email alerts or even sms alerts if you wish, that's your biz. We DO NOT confirm transactions through such means here on TruexGOLD. Get that very clear if you care to listen! |
Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 5:34pm On Feb 14, 2017 |
Hello friends, Please NOTE Neteller is yet to respond to us as at 05:34pm Tnx
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Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 7:14pm On Feb 13, 2017 |
osesx: And why would we do that?? |
Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 5:56pm On Feb 13, 2017 |
puskin: Customer care is perfect with what they are doing @PUSKIN. Ask your question or state your case like a gentleman, we shall answer you. But when you want to tell us you have a PHD in insulting people. We rather allow your insults to solve the problem if they can. |
Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 5:49pm On Feb 13, 2017 |
truexgoldcom: |
Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 5:47pm On Feb 13, 2017 |
CallmeLucy: lol . . . really. Someone somehow might have caused it . . . maybe someone have sent a stolen money (we are not spirit to know who did?), maybe one of you hacked someone's neteller account and sent the funds to us, or just maybe someone might have transferred bitcoin funds to us (Neteller has maintained that when you make deposit with bitcoin, use it on merchant website, do not try to withdraw it through neteller or use the money transfer option). So, the cause of the problem is 99% on the users and just maybe %1 our fault. If none of you made payment that day, our neteller account would still have been active. |
Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 11:35am On Feb 13, 2017 |
dejitenaj: TruexGOLD do not confirm transactions with mere email alert just like we do not confirm cash transactions via SMS or email alerts. We confirm transactions by logging into our ewallet or bank account respectively and checking who and who actually made payment and in any case the SAID Bank or Ewallet account is suspended, blocked, frozen or closed . . . all orders involved are kept on hold till the issue is resolved. You guyz will definitely get a refund, but it will take sometime. Patience pls. |
Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 8:08am On Feb 13, 2017 |
osesx: Not when you have about $50,000.00 moving into such account on daily basis. I guess, your volume wasn't this much. Neteller is regulated and they have very strong AML policy. Unlike many other e-currency providers, Neteller from time to time monitor your account to make sure you are not using their service for money laundering. |
Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 8:00am On Feb 13, 2017 |
dejitenaj: We need just one exchanger you know in Africa as a whole operating a Neteller Business account. Just one please . . . Neteller grants such request easily for forex brokers and bookmakers. |
Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 7:51am On Feb 13, 2017 |
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Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 7:35am On Feb 13, 2017 |
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Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 4:01am On Feb 13, 2017 |
Couldn't show this earlier, cos was too busy . . . well, apart from auto responses, this is the first REPLY we are getting from NETELLER. Hv a good day ahead.
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Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 12:10pm On Feb 09, 2017 |
dejitenaj: FULL LIST OF AFFECTED ORDERS TXGT170208054712289 Sell Neteller 460 398.72 183411.2 a***c@gmail.com TXGT170208044620274 Sell Neteller 460 93.00 42780 b***a@yahoo.com TXGT170208033838289 Sell Neteller 460 400 184000 a***finc@gmail.com TXGT170208020958266 Sell Neteller 460 95 43700 ag***nry@gmail.com TXGT170208010756201 Sell Neteller 460 280.54 129048.4 mi***u1@gmail.com TXGT170208111434413 Sell Neteller 460 150 69000 fa***jo@yahoo.com TXGT17020811030888 Sell Neteller 460 650 299000 Ad***ji@gmail.com TXGT170208094813291 Sell Neteller 460 93 42780 li***lv@gmail.com TXGT170208092239217 Sell Neteller 460 94 43240 te***e123@gmail.com TXGT170208091040388 Sell Neteller 460 50 23000 be***x62@gmail.com TXGT170208073823365 Sell Neteller 460 96 44160 os***x@gmail.com TXGT170208072030412 Sell Neteller 460 370 170200 555co***eo@gmail.com TXGT170208051838354 Sell Neteller 460 99 45540 An***es385@gmail.com TXGT17020804553391 Sell Neteller 460 93 42780 ab***eye@gmail.com TXGT170208043715398 Sell Neteller 460 2100 966000 gi***wn@gmail.com TXGT170208034751329 Sell Neteller 460 530 243800 Fe***k3@yahoo.com TXGT170208034111151 Sell Neteller 460 96.31 44302.6 Bal***nle89@gmail.com TXGT17020802110591 Sell Neteller 460 95 43700 abb***ye@gmail.com TXGT170208121336369 Sell Neteller 460 283.20 130272 dum***e@yahoo.com TXGT170207112733266 Sell Neteller 460 96 44160 agg***y@gmail.com TXGT170207095922362 Sell Neteller 460 310 142600 Hue***ac@gmail.com TXGT17020704212261 Sell Neteller 460 300.1 138046 Mar***5@gmail.com TXGT17020704103719 Sell Neteller 460 81 37260 us***r@gmail.com |
Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 11:07am On Feb 09, 2017 |
dejitenaj: U have a right to your opinion so as we have a right to our decision . . . you should have known by now that trading on NTR/BTC can be daisy and we can't bear that risk for you. Neteller do have your money and not truexgold, yes you did sent funds to our NTR account but with the account now blocked only NTR has control over your money, truexgold don't own neteller. Once they refund, all affected users will be credited accordingly. We regret all the inconveniences though. |
Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 10:53am On Feb 09, 2017 |
caporia: At the time of your calling, the account was still okay, blocked NTR accounts can't send or receive money. |
Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 10:51am On Feb 09, 2017 |
kelsha23: Nothing . . Once NTR refunds those orders involved will be completed. This may take some time though, also expected amount may be less, cos NTR usually refund at bank rate. |
Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 8:18am On Feb 09, 2017 |
Following the current restriction on our Neteller ewallet account [chi at truexgold dot com] Please NOTE that TruexGOLD's MGT have resolved to shutdown this service [NTR Buy/Sell]. Until all the issues relating to the product are resolved. All pending transactions on this particular product will be left pending until we receive a REFUND from NTR. The MGT regret any inconvenience this decision might cause you. THANK U.
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Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 10:18pm On Feb 07, 2017 |
Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 10:17pm On Feb 07, 2017 |
Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 12:12am On Feb 07, 2017 |
elyte: Orders are processed in cue (fcfs) so once we get to ur order, it will be reviewed and processed. Thank you. |
Business / Re: Truexgold Nairaland Customer Support by truexgoldcom(m): 12:10am On Feb 07, 2017 |
palinco: Credited |
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