Maitommi:
Hello everyone. I want to bring to your notice the unfair treatment and unprofessional behavior the above exchanger has melted to me within the past few days. On 24th of December, I was looking to cash some of my bitcoins for cash to spend during this festive period. I then logged on to nairaex.com which has always been my fav exchanger, I got a message that all trades were suspended till 27th of Dec. Knowing fully well I needed the money from the next day, I came on here to search for another exchanger and that was when I found TRUEXGOLD ad. I went to their website and called their phone number 09096196821. I inquired if they would credit my account same day for a bitcoin sell order and they said yes. Then I went back to website, created the order which was 0.88 worth of bitcoin for N360,000. I then called their number again and was told to go on to transfer bitcoins as I would receive funds to my Zenith account. I waited for a couple hours after the transfer which was before midday and when I didnt receive any credit transaction, I started calling the number which was already switched off my then. I felt really hard done by thinking why would these people conduct themselves in such manner when they knew they were not going to fulfill same day funding. Immediately, all plans for christmas days yuletide began to crush at my feet. All forms of contact with truexgold was unsuccesful. When I sent whatsapp messages, they would deliver but he wont reply. I came on his thread here and complained. He only got to reply yesterday evening and said all pending transactions were going to be completed yesterday evening. I waited and still didnt get any money in my account. Today 28th, i logged back on the website too see my transaction had been cancelled. I went back to my bitcoin wallet, no refund. My zenith account, no credit transaction. I wrote on his thread here and eventually managed to catch him online on whatsapp. He then went on to deny receiving funds. After I sent him multiple proofs he changed words and said my wallet changed the address when sending bitcoins out. The most important thing was that this guy received bitcoins yet he didnt acknowledge it. Later he made it seem like he was doing me a favour that since nobody else was claiming the amount, he would pay me. But before paying me, i should fill in my profile info. I did this with exception of dob because i couldn't navigate to year on my phone. Next thing he said I should upload my ID. I was going to snap my NYSC ID for him before he started giving me list of acceptable ID by him. I wasn't going to be pushed around by this monster next thing he started calling me a hacker then scammer.I have sold to naira4dollar.com instagold.ng and nairaex.com No one asks for ID when you are selling bitcoins. Most exchangers only do kyc when you are buying online. As thus I would like this truexgold.com man to answer the following questions:

1. Why did he lead me on to transfer bitcoins to him when he knew he wasn't going to pay the same day as promised?
2. Why didnt he indicate he was going to be on holidays and all tradings suspended like nairaex.com?
3. Why did he refuse to acknowledge payment this morning and cancelled my transaction when his own screenshots actually show he received 0.88btc that day?
4. He should also state how many people created a sell order for the same amount?
5. He claimed I'm a hacker. How did I create same order amount just before he received same amount to his wallet?
6. He admitted in our chats that some wallet providers change address when sending out and that he received money. Why is he denying receiving funds all over again.
7. Why does he have to see ID when I'm selling to him. I have never had to show ID for over 100 sell orders to 4 other different exchangers. Why is his own different and why is an NYSC ID not enough at most?
8. If he is insisting I didnt send him 0.88btc and wont pay or issue refund then who sent him the 0.88btc his wallet shows he recieved?
9. Lastly, is this what I should get for not fulfiling my order since 24th?

niyiguy:


With mentioned contact info, u still don't reply. Communication gap is really annoying

Maitommi:
I just logged in now to see status of my transaction has changed to cancelled. Why? What's happening? You didn't pay money or refund bitcoin and yet you cancelled transaction. Why are you people behaving like this for God's sake?

Cutiekc:
Well, this is a poor service. You should have indicated that you will be off for the Christmas Holiday. Than accepting exchanges and not delivering at your own end.

This is discouraging

Maitommi:
Up till now, no number is going through. No credit alert. If you were going on holidays why didn't you just say it? Why did you lead me on to send bitcoin to you when you know you're not going to pay? I'll never ever do business with your guys again because no reasonable exchanger behaves this way.

niyiguy:
Truexgold, this is my third message to you, you hv decided not to reply me my message, is this how you do business, I sent cash to you, but I hvnt heard from you to confirm my message for over 4days now.

If you can not process my transaction, kindly refund.

Transaction ID: TXGT2016122632

Regards

Cutiekc:
Truexgold, I referred my friend Niyiguy because I enjoyed your fast processing of transactions. but it's been a week now and you are yet to complete his transaction and now he is complaining of his incompleted transactions been deleted from his dashboard. this is a very poor customer service and could give you a bad name.

Please kindly attend to him or refund his neteller.

dejitenaj:


Please look into thisTransaction ID: TXGT2016122632

DCTrendy:
I want to sell $90 Neteller plz.

What is your rate and how fast can you credit me please?

Cutiekc:
Thanks, very fast.

Placed another one.

TXGT2016045434

Cutiekc:
Hello. Been long I used you guys.

Placed a sell order of Neteller.

TXGT2016050641

vickylala239:


Plz y do you guys say transaction completed wen I Hv nt gotten ma funds..

ID. TXGT2016034435

Your phone are never on even on working days


WhatsApp Call +234 703 789 7627

WhatsApp Call +234 802 258 9434

+23480252559434

U cnt tell me that is on......I hav can all

Whatsapp

Emails

Calls

All not going No reply...

I need my funds

tkos:
Basic information updated.

vickylala239:



Your phone are never on even on working days

tkos:
Hello I sent $143 Neteller for sale this morning and it was cancelled. You did not refund my account. The transaction ID: TXGT2016090840.
even your phone switch off.

dejitenaj:
How do you do business when your phones are switched off? Its bad for business. I've got neteller to sell

bedfordng:
yeah, I have updated my details and also made a sell order. pls confirm and make transfer

bedfordng:
i have done that. Sent you what you requested for

bedfordng:
contacting you via whatsapp is not the issue. the issue is getting response. I have sent series of messages without any response. how else do you want me to contact you without spending much airtime in this recession. my number is on my signature, its for call only for the main time

bedfordng:
guess you can activate my account manually because I have waited for like 3 days now without receiving activation mail. my registered email used on your new platform is my nairaland username @gmail.com . don't want to drop it for scrappers to use

Sixteen2012:


Fund now received... Thanks for the listening ear about the whole delay stuff.

bedfordng:
seems creating an account on your new platform takes forever to receive activation mail. even sending message via whatsapp, no response. you guys need to work on your new platform with regards to getting activation mail because it doesn't even appear in spam box. you may want to look into your database to check for newly registered user so you can manually activate them all because they will keep waiting till next year without getting activation mail, even including me too.

Sixteen2012:
Truexgold you don't understand how much I lost yesterday been Sunday all because I was waiting for my funds to carry out my transaction. You do your business but you don't understand that someone else business is as stake because of your delay. I don't want to get too angry now . Since last week Friday I sold $144 neteller to you and its even more than 48hours and I haven't been credited.. Kindly refund my Neteller funds.

DentalDr:
i ve registered twice
no activation mail.
called all phone nums.
not reachable

needinfo:
i don't know if truexgold is dead or alive because for the past some days now i can't login or use the site. is it that one cannot login with mobile device or one has to register again because i can see the new design without transferring old user data to it. seems the site owner forgot to transfer all user data to the new platform. also what use is a website if one cannot login with their mobile device. you guys need to work on your mobile version to make it easy for one to login and make use of the sit. i can see that the password option is only number based which means all old user data is not transferred. you also forgot to add the Recover/forgot password option on your site. how do one recover their password or forgotten details. are you guys still in business or you are not active anymore

rozayx5:


so if we selll the 990$ back to you will it take forever to get paid

Tabbaz:
I think truexgold have to make the transaction agreement clear to his client.

Let them know how many minutes or hours it will take to CREDIT them.

Money issue is SERIOUS

NOTE

If you later get paid by this company, pls stop calling them SCAM. However, if your money is trapped with them, feel free to bring up evidences

Thanks

incredibledan:


Why will there be issues in the first place?...He sent you funds why didnt you respond by sending him his money instanta, you think its a joke to have your money pending in the air?