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Mobile Number Portability In Nigeria: Advantages & Disadvantages - Phones (5) - Nairaland

Nairaland Forum / Science/Technology / Phones / Mobile Number Portability In Nigeria: Advantages & Disadvantages (29197 Views)

NCC Begins Number Portability / NCC To Launch Mobile Number Portability On March 26 / Mobile Number Portability: What Network Would You Be Migrating To? (2) (3) (4)

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Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by luluosas(m): 1:28pm On Apr 06, 2013
babuji: MNP is definitely not for everyone.

The major beneficiaries will be corporate bodies or organizations, multinational companies who have had their numbers since the advent of GSM in nigeria.

They would have been frustrated by their network provider time after time but cant afford to change their numbers at will because of the negative connotations.

Corporate organizations and MNC's don't have the liberty to change their corporate numbers at will because it will signify instability to their customers, suppliers and partners.

To these ones MNP will be a blessing.

Prior to porting they should have tested the service of the network they want to move to using test lines to ensure that the service is better than what they are currently recieving.

All in all, MNP is a welcome development.
Good point raised. Thank you.
Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by tellmoon(m): 5:24pm On Apr 06, 2013
driand: this writer is an mtn agent, u've come to talk us into holding on to your network with your expensive call rates, i say the time has come for u to go down d drain, have a nice day...... Scumbags...SMH.....!


my thought exactly. He must either be MTN spokema or sympathiser.
Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by luluosas(m): 5:43pm On Apr 06, 2013
tellmoon:


my thought exactly. He must either be MTN spokema or sympathiser.
Hahahaha! In fact, MTN is the network I mostly dislike among all the 4 major operators here. Thank you.
Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by zetel95(m): 7:05pm On Apr 06, 2013
luluosas: Disclaimer: Please, this is a personal submission over the behaviours of mobile phone network operators in Nigeria, therefore, don't crucify me for saying my mind. Thank you.

MNP is the acronym for Mobile Number Portability. Every Nigerian knows that the telecoms regulator in Nigeria, the NCC have long been promising MNP to Nigerians for a long time now. The more Nigerians expected this process to begin within the telecoms operators in Nigeria, the more it appears that it can never be possible.
Anyway, the wait seems to be over now with the green light NCC gave that, its implementation will begin (or have began) on 26th March, 2013. Although the four major telecoms operators to begin with the MNP have not release any guidelines on their website, Nigerians are truly looking up to a time they will have the POWER to hire and fire any operator at will, for this is the major essence of the MNP implementation.
From the foregoing, let me quickly say that, after observing the behaviours among the four major operators in Nigeria, which are Glo, MTN, Airtel and Etisalat, I have personally concluded NEVER to port/migrate to any network under the MNP implementation due to the simple fact that, never will a particular network provider tire me down to their service during poor service delivery on their network. To this end, my numbers on the various networks stays as they are at the moment.

Now, every individual telecoms service subscriber to Glo, MTN, Airtel and Etisalat in Nigeria knows too well that, these four operators have one thing in common - poor service delivery. With the continuous deteriorating services these telcos are offering Nigerians and coupled with the fact that, you are sometimes locked-out by these operators from legally using the service you have subscribed, it therefore make no sense for one to migrate under this MNP regime. The issue of drop calls, over charging on calls, SMS failures and charged, data subscription yet unusable, exorbitant data tariff, unable to call with airtime availability, USSD transaction failures, party called unreachable yet with you, charges for service(s) not rendered and so on and so forth, ranges among the challenges we currently face from these operators.

Ordinarily, one would think that with the HUGE profits these telcos are presenting at the end of every year from their investment, it will present a situation of normal business environment satisfaction from the contributors (subscribers) of these huge gains with quality service delivery but alas, the reverse is the case. The trend has always been that, the subscriber is at the receiving end while the operators keep smiling to the banks at their detriment. MNP somehow will address this but not ultimately.

In pursuant of this topic, I may therefore lack substance to fully express my position but, my decision NEVER to port my number or any of my numbers remain.

ADVANTAGE OF MNP:
1. Ability to retain your NUMBER after porting to a new telecom service provider.
To me, this is the only advantage that MNP will bring to the game. My argument is hinged on the fact that, most Nigerian telecoms subscriber today that have refused to adopt a new number from another provider, despite been offered poor and terrible services from their current operator, is borne out of the fact that, majority of the people have been using the said number they don't want to lose from the inception of Mobile Telephone services in Nigeria. Therefore, switching to a new service provider will mean that, you have to notify all your contacts about your new number, thereby giving you extra work to do. But with MNP, your contacts are still intact with your KNOWN NUMBER even though you are now on operator B network.

DISADVANTAGES OF MNP:
1. Tied down for a period of 90 days. I will rather switch Sim cards on my phone than switch a telecom service provider.
Now, MNP gives you the ability to switch a network provider but, only once in 90 days. Should the operator you just migrated falls into serious network challenges, it means you will remain with them no matter your bitter experience at the moment for a 90 days period. Me? Never!

2. Jump-in but can't Jumb-out at will. Today, whenever you are having network challenges with operator A, you quickly switch to operator B by changing your Sim card. In the case of MNP, you can only jump in at a time but can't jump out as you may desire to do with MNP regime.
These and many more are the reasons I will never jump ship for any reason as the current situation stands with all the four major telecoms operators here in Nigeria. They are all birds of the same feather.

Therefore, I humbly submit that, any reasonable Nigerian that want to continue to set the pace for his/her telecoms usage, should reject MNP and embrace multiple Sim card from the four operators. Thank you.

All Rights Reserved lugardosas@gmail.com
http://emwanta..com/2013/04/the-advantage-and-disadvantages-of-mnp.html
ive gone thru there FAQ, is not goin to b easy if u eneter d thin, it will takes 3months b4 u can OPT out. So i prefer d one of each network sim
Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by donaremu(m): 7:24pm On Apr 06, 2013
babuji: MNP is definitely not for everyone.

The major beneficiaries will be corporate bodies or organizations, multinational companies who have had their numbers since the advent of GSM in nigeria.

They would have been frustrated by their network provider time after time but cant afford to change their numbers at will because of the negative connotations.

Corporate organizations and MNC's don't have the liberty to change their corporate numbers at will because it will signify instability to their customers, suppliers and partners.

To these ones MNP will be a blessing.

Prior to porting they should have tested the service of the network they want to move to using test lines to ensure that the service is better than what they are currently recieving.

All in all, MNP is a welcome development.

@babuji: MNP will benefit everyone not just the corporate bodies or big organizations.
Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by luluosas(m): 6:23am On Apr 07, 2013
zetel95:
ive gone thru there FAQ, is not goin to b easy if u eneter d thin, it will takes 3months b4 u can OPT out. So i prefer d one of each network sim
Thank you for your advice. My submission was simply based on the fact that, all these telcos in Nigeria today are the same, which are known for delivering poor services. Therefore, tying yourself and lock down on their network for a none negotiable 90 days under any condition is risky to say the least.
Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by kennyfao(m): 9:15am On Apr 07, 2013
vision2050: In two sentence please summarize....
Are u a learner? The the summary after a simplified explanation
Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by blackbeau1(f): 11:30am On Apr 07, 2013
this would have made sense if we had any dependable network but alas,they are all the same. no difference except for their names. well,who knows maybe this innovation may make them sit-up and maybe pigs will fly.in the meantime,nairalanders,just get four phones or two two sim phones and buy the four major networks.this will ensure that you are not too disappointed. daz all

1 Like

Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by luluosas(m): 5:40pm On Apr 07, 2013
black_beau: this would have made sense if we had any dependable network but alas,they are all the same. no difference except for their names. well,who knows maybe this innovation may make them sit-up and maybe pigs will fly.in the meantime,nairalanders,just get four phones or two two sim phones and buy the four major networks.this will ensure that you are not too disappointed. daz all
That's exactly what I am driving home here. Thank you.
Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by Plutonium(m): 6:17pm On Apr 07, 2013
luluosas:
Pointless only to YOU.
I doesn't matter, the article is pointless. Na MTN agent or one of those nonsense people who carry two/three phones.
Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by Plutonium(m): 6:22pm On Apr 07, 2013
KokoBeware: I wonder why people are complaining of the 90days... Do you want to be jumping from network to network
Remember the 90days option wasn't even there before : you couldn't port at all at all..
Now with MNP you have a choice of switching providers within 48hours and at least stay with them for 90days before you can switch again..... For me Having 3phones is really such a hassle.. But the option is still open..

The next thing telcos should do is monthly contract plans (fixed number of minutes per month to any network for a particular amount). This will make the MNP make plenty sense..
I tire o. Person wey no fit port number before now dey complain about 90 days...you wan dey change network everyday?
Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by luluosas(m): 7:29pm On Apr 07, 2013
Plutonium:
I doesn't matter, the article is pointless. Na MTN agent or one of those nonsense people who carry two/three phones.
No problem, I will be waiting to hear your bitter testimony here in Nairaland. It is just a matter of time.
Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by luluosas(m): 7:32pm On Apr 07, 2013
Plutonium:
I tire o. Person wey no fit port number before now dey complain about 90 days...you wan dey change network everyday?
Changing network Sim cards is far better than to be tied down with a useless provider for 90 days in a critical situation.
Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by luluosas(m): 7:41pm On Apr 07, 2013
The success(es) and failure(s) of MNP regime lies squarely at the doorstep of NCC. If after 7 whole days of announcing a new interconnection rates on voice calls among the telecoms services providers in Nigeria refuses to be implemented, what assurance do we have that, the essence of MNP will not be defeated?
Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by ciphoenix: 11:53am On Apr 08, 2013
before the MNP, you could only swap provider by buying a new sim. assuming you're swapping from Glo to MTN and Glo had x subscribers, your getting a new sim doesn't affect that figure. it remains x subscribers.

but with MNP, if you were to switch it will be
x - 1
subscribers, their loss.

i believe they're not dumb enough to lose subscribers so they'll all sit up.

if service is good, why would you want to switch every week?

this is a good thing.

if you're so concerned about the interval being too long then it shows you don't believe the MNP will make providers serious.
Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by Koolking(m): 12:58pm On Apr 08, 2013
luluosas:
Really? Okay, will it be only ported numbers that can use this service if actually true or every Sim card, whether ported or not?

All ported numbers since this is a new platform are compliant with this service
Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by luluosas(m): 12:59pm On Apr 08, 2013
ciphoenix: before the MNP, you could only swap provider by buying a new sim. assuming you're swapping from Glo to MTN and Glo had x subscribers, your getting a new sim doesn't affect that figure. it remains x subscribers.

but with MNP, if you were to switch it will be
x - 1
subscribers, their loss.

i believe they're not dumb enough to lose subscribers so they'll all sit up.

if service is good, why would you want to switch every week?

this is a good thing.

if you're so concerned about the interval being too long then it shows you don't believe the MNP will make providers serious.
In all sincerity, how many lines do you presently have and why do you have them? Here, I am not even bordered about the 90 days stuff but, the fact that these present telcos in Nigeria are all the same.
Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by luluosas(m): 1:00pm On Apr 08, 2013
Koolking:

All ported numbers since this is a new platform are compliant for this service
I hope it is true though I am not moving anyway.
Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by Koolking(m): 1:06pm On Apr 08, 2013
luluosas:
I hope it is true though I am not moving anyway.

I do not know how well NCC and the telcos can handle this? It will be one of the best things to happen in telecom development in Nigeria if this service is considered by the parties concerned.
Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by ciphoenix: 4:39pm On Apr 08, 2013
luluosas:
In all sincerity, how many lines do you presently have and why do you have them? Here, I am not even bordered about the 90 days stuff but, the fact that these present telcos in Nigeria are all the same.
i use 2. MTN and Airtel, because i have 2 phones.

they will all be the same until
the MNP is in full effect.

then they'll be battling to
outdo each other
Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by luluosas(m): 5:45pm On Apr 08, 2013
ciphoenix:
i use 2. MTN and Airtel, because i have 2 phones.

they will all be the same until
the MNP is in full effect.

then they'll be battling to
outdo each other
Well, having 2 Sims does not translate to having 2 phones.
Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by ciphoenix: 12:24am On Apr 09, 2013
nope, it doesn't. didn't imply it did
Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by luluosas(m): 7:28am On Apr 09, 2013
ciphoenix:
nope, it doesn't. didn't imply it did
Okay, thanks.
Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by cartini82: 8:07am On Apr 10, 2013
Hi Guys,

An interesting read on MNP in Nigeria

http://cartini82..com/2013/04/mobile-number-portability-mnp-in.html
Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by great666: 10:07am On Apr 12, 2013
What will happen to my miserable post paid MTN line? while pointing to another network say GLO, will this line remain a post paid line or will it automatically change to a prepaid. If the later is the correct answer, if after 90 days, i choose to go back to MTN, what happens?
Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by luluosas(m): 2:08pm On Apr 12, 2013
I think it will remain a postpaid since that is the original platform it is tied to. Now on coming back to your former network, you will follow the same process you used to port.
great666: What will happen to my miserable post paid MTN line? while pointing to another network say GLO, will this line remain a post paid line or will it automatically change to a prepaid. If the later is the correct answer, if after 90 days, i choose to go back to MTN, what happens?
Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by luluosas(m): 4:48pm On Apr 16, 2013
Glo MNP Frequently Asked Questions:

1. What Is “Mobile Number Portability” Or “MNP”?

It’s a service that enables the subscriber keep their MSISDN when moving over from one mobile NETWORK to another.

2. What Is Porting?

It’s when a subscriber switches to a new mobile NETWORK without having to change numbers. Now everyone can join Glo, the winning network.

3. What Is Porting In?

It is when a customer joins Glo from another NETWORK with his/her existing number. Now all your friends loved ones can join you on Glo.

4. What Is Porting Out?

This is the act of a customer leaving our Glo NETWORK to join another NETWORK with all the digits of his/her existing number.

5. Who's Who in Number Porting? SUBSCRIBER

This refers to the customer who owns the number to be ported.

6. Who's Who in Number Porting? BLOCK HOLDER

The operator to whom the number block (e.g. 0805,) containing the ported number was originally allocated by the NCC.

7. Who's Who in Number Porting? DONOR

This refers to the operator which the subscriber currently uses.

8. Who's Who in Number Porting? RECIPIENT

This refers to the operator which the subscriber now intends to port to.

9. Who's Who in Number Porting? OTHER OPERATOR

An operator who is not the Donor or Recipient for a port but who must receive the routing update so as to route calls to the ported number.
10. Who's Who in Number Porting? NPC

This is the Number Portability Clearing House whose duty it is to manage ported numbers and the porting process.

11. Who's Who in Number Porting? NPG

Number Portability Gateway; provides a single operator-based gateway for a telephone operator to manage the MNP process.

12. Who Can Port?

MNP is open to Post-Paid/Pre-Paid mobile customers of all mobile network operators in Nigeria. Get your friends/loved ones to join Glo today.

13. How Can You Benefit From MNP?

The main benefit of MNP is freedom of choice and the competition that it generates. Now all your friends can join you on Glo.

14. How Much Will It Cost Me?

Porting is free. No cost, no stress. Simply get your friends and loved ones to switch to Glo, the winning network, free of charge.

15. What Does the Subscriber Have To Do to Port?

Porting can only be done at Glo shops / authorized dealers. It’s not available by telephone, online or other electronic means.

16. How Long Does It Take to Port To a New Provider?

The porting process takes a maximum of 48 hours! 48 hours only, and everyone you know can join you on Glo.

17. Can a Subscriber Port Number More Than Once?

Yes, but there is a restriction of a 90-day period before a subscriber can port out to another network.

18. If I port to a new network, and get a new SIM card, after 90days, will I follow same procedure to return to my previous provider?

Yes. Anytime you wish to port your number, you will have to go through the same process at the Gloworld, Glozone, authorized dealers shop or agent of Glo. You will also be issued a new SIM card.

19. What Should a Subscriber Consider Carefully Before Porting?

Subscriber should understand that call charges & packages offered by the new provider may differ from his/her current provider.

20. Can a Subscriber’s Number Be Ported Without His/Her Permission?

This is unlikely due to the SIM registration process and other security features of MNP.

21. How do I confirm that it is my number?

To port in your number to Glo, Proof of identity – either id card, passport or driving licence or an officially validated photographic identity document.

22. What if I do not have an id card?

If you are unable to present any id card, a webcam will be used to take your photograph.

23. Can A Subscriber Decide The Date And Time When His/Her My Number Is Ported?

No. The operators will need to process and validate the porting and the subscriber will be kept informed during the process.

24. If A Subscriber Has Credit/Airtime On His/Her Line Before Porting, Will it be Forfeited?

Yes. Any outstanding credit on the subscriber’s current service will be forfeited at the time of porting, on a 'use it or lose it' basis.

25. What happens to the Subscriber’s Security Deposit?

If the customer has no outstanding debt, Security Deposit should be returned. However, any outstanding debt will be settled from the customer’s Security Deposit & any balance returned.

26. Will the Subscriber still be able to enjoy free calls with their CUG members?

No

27. Will the Subscriber still enjoy His/Her current tariff?

No

28. Will the Subscriber still enjoy His/Her F&F discount?

No

29. Will I still enjoy His/Her VAS?

No

30. After porting, will the Service Provider Name on the Subscriber’s phone change?

Yes

31. What Should the Subscriber do if He/She Has A Problem Or Complaint?

Contact His/Her new service provider by visiting any Gloworld, authorized dealer or calling any of our helplines to resolve the problem.

32. When will porting become available on the CDMA and fixed line Networks?

NCC has adopted a phased approach to the launch of Mobile Number Portability service in Nigeria. The process to port from CDMA will begin as soon as the GSM porting process is completed and launched.

33. What time of the day will the porting service be available?

The porting service will be available very close to you at anytime.

34. Can I change my mind during the porting process?

You can change anytime before you send the confirmation SMS. Once the confirmation SMS is sent, you can no longer cancel your port request and porting process must progress to completion.

35. How will I be advised of the status/progress of my porting request?

You will be informed of the progress by text messages.

36. What happens if my porting request is rejected or fails to complete?

You should contact new service provider (Glo) to resolve the problem.

37. What happens to SMS I send or receive while porting?

Messages which might have been sent to the customer or by customer prior to porting, but not delivered, may be lost.
www.gloworld.com/mnp.asp
Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by luluosas(m): 3:34pm On Apr 17, 2013
We are fully set for Mobile Number Portability – Jameel

Globacom has announced its full readiness to begin the implementation of mobile number portability on its network. This is in compliance with the directive by the Nigerian Communications Commission (NCC) to all mobile operators to be ready for the commencement of the exercise on April 22.

The Group Chief Operating Officer, Mohammed Jameel, said the company is set in terms of system readiness, process readiness and operational readiness for the smooth take-off of mobile number portability on its network.

In terms of system readiness, Glo has completed the procurement and implementation of the network signal routing system (STP) and the porting process or gateway management system (NPG) which is the first to be commissioned in the country and now completely ready for MNP service. The upgrade and customization of the network systems, the IT systems, the billing systems that will handle mediation and fraud management and the value added systems (VAS) have also been completed.

Jameel said that the company‘s technical and operational teams had worked assiduously to ensure that the network is in a perfect state of preparedness to enable a smooth transition for those who are interested in porting on the Glo network.

“We are the first among all the GSM operators to put in place a functional number portability gateway (NPG) and the first to ensure an all-call query signal transport point (STP) system which are major technical requirements for the successful take-off of mobile number portability on any network”, he said.

Jameel explained that in the area of process readiness, Glo’s internal processes have also been reviewed and aligned with the process and business rule guidelines released by NCC. He added that Glo’s operational readiness currently stands at 100 per cent as awareness training for staff, operational/user training and system administration training have already been completed.

“The MNP system and material requirement definitions have been met by all departments in Glo and controlled access to the number portability gateway (NPG) system across the enterprise and to all our outlets like Gloworld shops, Customer Care, Glozones, retailers, dealers and canvassers are also fully in place. These designated partners nationwide have also been trained in porting processes and technologies to make way for excellent MNP experience and customer service”, he stated.

Jameel also disclosed that a series of tests on the massive network upgrade done by the company has been conducted by Huawei and ALU and an enterprise wide dry run to fine-tune the smooth running of the entire system has been done with very positive results. The results gave full confirmation that MNP can now run on the company’s systems and infrastructure in a smooth and efficient manner. “Additionally, a dedicated MNP team has been trained and assigned to the day-to-day running of the MNP operation right from the Nigerian streets to the engine rooms in all of our state-of-the-art data centres”, he said.

Meanwhile, the second round of end-to-end MNP pilot tests for MNP readiness is currently on-going as scheduled while waiting for the Inter-operator MNP traffic migration schedule from the NCC.

“With our state of readiness, subscribers who wish to join the Glo network to enjoy its unlimited services are bound to have a smooth transition without any fears about moving their numbers to the network. With Glo’s extensive national and international coverage powered by the Glo 1 submarine cable, its low cost voice and data tariffs, outstanding customer care and innovative value added services, there are no limits to what discerning subscribers can achieve on the Glo network”, he added.

Renowned for its innovation and unique products and services, Glo launched its world class network in 2003 on the 3G platform and introduced Per Second Billing (PSB), which made it possible for Nigerians to make cheaper calls. As part of its massive upgrade to further provide unparalleled services to subscribers, Glo is currently transforming the information technology environment with its first-of-its-kind next generation business support systems with capabilities for fixed mobile convergence and long term evolution technology (LTE).

Moreover, the company is installing over 200 new base stations monthly and completing densification of existing ones. It is setting up three new mini call centres equipped with the latest customer relationship solutions across the country to take care of the expected vast increase in subscriber figures. It is also upgrading its radio access network which will ensure that data customers enjoy unparalleled speed and reliability.

http://www.gloworld.com/latestnews1.asp
Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by emmysharp(m): 4:42pm On Aug 23, 2013
Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by paviya: 5:55am On Sep 20, 2014
Thanks for giving information.
Your post was very useful to me.Through your post,I got information about mobile number portability.I followed your steps and done my phone number portability.But my mobile won't accept this sim.At that time,I had no idea about .I bought this phone from my closest friend.So i called him and discussed about this problem.He said ,I needed to unlock my phone.For unlocking i referred Unlock-Free.com
Now i really enjoy my new service provider service
Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by seunlayi(m): 10:44am On Apr 18, 2019
luluosas:

Changing network Sim cards is far better than to be tied down with a useless provider for 90 days in a critical situation.

Longest years sir. You know I have bn on glo since but their network is very poor at my home despite their mast is less than 150 metres to my home. The 3g is usually none or a single bar on all our phones talkless of their 4g.they are very slow here in ibadan even when they signal is available. I made several attempts talking to their Cc and they kept telling trash.

I m therefore porting to mtn and will still port my mtn to glo

1 Like

Re: Mobile Number Portability In Nigeria: Advantages & Disadvantages by luluosas(m): 5:47pm On Apr 18, 2019
Wow! Glo is very useless in addressing their customer's complaints. So sorry for your bitter experience my dear friend. God bless you
seunlayi:


Longest years sir. You know I have bn on glo since but their network is very poor at my home despite their mast is less than 150 metres to my home. The 3g is usually none or a single bar on all our phones talkless of their 4g.they are very slow here in ibadan even when they signal is available. I made several attempts talking to their Cc and they kept telling trash.

I m therefore porting to mtn and will still port my mtn to glo

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