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MTN Customer Care Thread - Phones (31) - Nairaland

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Re: MTN Customer Care Thread by JideSM: 7:08pm On Aug 20, 2013
Godwin978: hollo i nid urgently help pls i was tryin to transfer credit to my friend actualy forgot my pin..an i got bloked...an i ve been calling customer care but no responding..help cus it realy stop me frm transfering credit

You will be contacted shortly
Re: MTN Customer Care Thread by JideSM: 7:33pm On Aug 20, 2013
shevon: Hi. I am currently in Romania and I'll be staying for a while. I visited a shop before I left Nigeria to roam my line but the lady I spoke with just advised that I should ensure I have airtime on my phone that it will work. When I got to France, I could make and receive calls but, since I got to Campina (in Prahova County) Romania, I could only receive calls but can't make calls. What can I do?
PS: I am connected via RO Cosmote.

Sorry for the inconvenience. MTN currently has two roaming partners in Romania as shown below

Partners: Packages

1. Cosmorom: Receiving calls only, SMS

2. Orange: Receiving calls only, SMS, GPRS
Re: MTN Customer Care Thread by JideSM: 7:40pm On Aug 20, 2013
equams: Pls How Much is MTN BIS monthly..cos all these 500naira of a tin I dnt undstand..Tanks

MTN BIS monthly currently costs 1500naira and BBC monthly costs 1000naira

1 Like

Re: MTN Customer Care Thread by Deblow: 9:09pm On Aug 20, 2013
@jidesm why this selective treatment of pending cases for God's sake. To be fair I think u should have started the treatment from where you paused. I said I needed to re subscribe for bis but the current one is yet to expire. How do I get it deactivated to do a fresh sub pls?
Re: MTN Customer Care Thread by JideSM: 9:17pm On Aug 20, 2013
@Deblow kindly send me your phone number via private message
Re: MTN Customer Care Thread by majalisa(m): 10:53pm On Aug 20, 2013
JideSM: @Deblow kindly send me your phone number via private message
oga jide how far..U promised to deactivate my bis but no show till now...my line is in ur mail box.tnks
Re: MTN Customer Care Thread by Tmvince: 8:27am On Aug 21, 2013
Good morning mtn agent. Like most have said bb plan is the cheapest available data plan on yo network. Iphone and andriod users are victims to your suffer head charges. Mtn should do something about their cumbersome data plans on iphones and andriods.
Re: MTN Customer Care Thread by JohnmcCain(m): 9:25am On Aug 21, 2013
Please I have been receiving
CNN news weekly at a
cost of N50 weekly and i never
subscribed for this service.
All efforts calling the customer care
proved futile. Please help me out.
Here is my number...08065468668.
Re: MTN Customer Care Thread by Godwin978(m): 11:10am On Aug 21, 2013
jidesm what about what i told u? Isaid i was dissabled frm usin share an sell what shud i do i nid ur help plz
Re: MTN Customer Care Thread by majalisa(m): 11:25am On Aug 21, 2013
180 better pass this mute thread sef...it takes 2 nl reps of mtn lyt days to reply to pressing matters
Re: MTN Customer Care Thread by simongonner: 3:43pm On Aug 21, 2013
Pls help my bb EDGE is not stable,It started yday,my friends are browsing but I caint browse,wats the problem MTN?
Re: MTN Customer Care Thread by ojjp: 4:15pm On Aug 21, 2013
Who has bewitched mtn self? Things re realy goin too bad on dis netwrk.
Re: MTN Customer Care Thread by Donjowebs(m): 4:26am On Aug 22, 2013
Mtn pls deactivate dis cnn news thing from my number oooooooo,08167593239 I do not need it!!!!
Re: MTN Customer Care Thread by Godwin978(m): 3:41pm On Aug 22, 2013
thks oga jidesm my problem has been solved god bless u
Re: MTN Customer Care Thread by dahfweshdude69: 5:44pm On Aug 22, 2013
Mr jide pls don't ignore me o...Dis is d 3rd time am posting Dis....I did mtn BBC monthly on August 16...by August 19 I received a message dat I have reached my fair usage threshold.... I checked my data usage during that period and I had used just 150mb...please I need u to find a solution to this problem.... my no is 08136091666
Re: MTN Customer Care Thread by burhanu(m): 5:51pm On Aug 22, 2013
Pls how do I opt out from MTV news auto renewal
Re: MTN Customer Care Thread by JideSM: 5:53pm On Aug 22, 2013
@dahfweshdude69 you will be contacted shortly
Re: MTN Customer Care Thread by JideSM: 6:42pm On Aug 22, 2013
burhanu: Pls how do I opt out from MTV news auto renewal

Please text UMTV to 700
Re: MTN Customer Care Thread by dahfweshdude69: 8:10pm On Aug 22, 2013
am still waiting o....but thanks for answering me.
Re: MTN Customer Care Thread by burhanu(m): 9:40pm On Aug 22, 2013
JideSM:

Please text UMTV to 700
tnx my problem has been fixed
Re: MTN Customer Care Thread by Adetutu300(f): 8:29am On Aug 23, 2013
Abeg, jide, ans me o pls.
Re: MTN Customer Care Thread by dgr8truth(m): 12:00pm On Aug 23, 2013
Please I want CNNNews Alert, MTNPlay Alert and other alerts cancel immediately from this 08060313355. Thanks
Re: MTN Customer Care Thread by gistsky: 12:47pm On Aug 23, 2013
I ve nt been able 2 register my bff, pls help me out. Is der any solution 2 dis prob?
Re: MTN Customer Care Thread by JideSM: 4:01pm On Aug 23, 2013
gistsky: I ve nt been able 2 register my bff, pls help me out. Is der any solution 2 dis prob?

Please send me your phone number via PM
Re: MTN Customer Care Thread by Adetutu300(f): 4:10pm On Aug 23, 2013
Hey, jide, hope am nt disturbn u, stil not workin o
Re: MTN Customer Care Thread by majalisa(m): 7:18pm On Aug 23, 2013
JideSM:

Please send me your phone number via PM
same boat same deck...have N200 but cant even register my best friend #..culd U help out b4 it xpires..my number is with U.tnx
Re: MTN Customer Care Thread by Trendy247: 7:20pm On Aug 23, 2013
I subscribed to 100hr data plan on the 2nd of august 2013 with the number 08139523622 and i was charged N5000 for it but when i checked my balance the following day i was told it has expired. Since dat day av called almost 15 different customer care agent n they confirmed that i was actually charged for it n promised to refund my money but they advised dat i should wait for some days because the application they wanted to use wasn't responding. So i waited, but wen i called back today, one stupid agent told me i wasn't charged for the 100hr plan...well I dnt want to talk much, if u guys knw wat is good, u better refund my credit before i do somtin stupid.
Re: MTN Customer Care Thread by JideSM: 9:03pm On Aug 23, 2013
Trendy247: I subscribed to 100hr data plan on the 2nd of august 2013 with the number 081******** and i was charged N5000 for it but when i checked my balance the following day i was told it has expired. Since dat day av called almost 15 different customer care agent n they confirmed that i was actually charged for it n promised to refund my money but they advised dat i should wait for some days because the application they wanted to use wasn't responding. So i waited, but wen i called back today, one stupid agent told me i wasn't charged for the 100hr plan...well I dnt want to talk much, if u guys knw wat is good, u better refund my credit before i do somtin stupid.

Sorry for the inconvenience. Is the number above your contact phone number? If not, please send me your contact phone number via PM
Re: MTN Customer Care Thread by Dinvestanl: 9:04pm On Aug 23, 2013
Hi Jide. Is the Goody Bag Bundle package still available and how much does your Gionee Elife E3 android phone coast. Thanks
Re: MTN Customer Care Thread by Nobody: 10:41pm On Aug 23, 2013
Hello Mr Jide,
please I can not text on my line
it really does sound funny

At first I couldn't get edge or 3G for about 3 months , whenever I called in, the guys attended to me like I was a novice
Even after retrieving my line it persisted till about 2 months later .
even the tech guy at the MTN shop at owerri still couldn't fix it

Right now I cannot send a text on my line no matter the phone I put it into
I have confirmed the message center number again and again
I can use other MTN sims to text on my phone
But I cannot text with my SIM on my phone or any other .
can you help me fix
Re: MTN Customer Care Thread by Godwin978(m): 11:52pm On Aug 23, 2013
jide pls hw can i activate CNNNEWS?

An pls can u tel me hw to transfer MB
Re: MTN Customer Care Thread by gistsky: 8:02am On Aug 24, 2013
JideSM:

Please send me your phone number via PM
my No is 08166945006

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