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Nairaland Forum / Nairaland / General / Career / Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? (28268 Views)
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Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by bongolistik(m): 5:51am On Jun 11, 2015 |
I believe this is a serious issue to address, the case of some female bankers that ocupies the customer care units of the bank. First of all, I don't think that some of them even know what their duties are and what customer care unit entails. When you meet some hyper-reactive female bankers occupying that position, then you get to understand me well and ask what the hell those kind of people are doing at that section. Some of them are very impatient, so full of themselves (because of maybe one 100k they receive monthly), rude and obviously don't know what their jobs entail. I have met them in UBA, GTB and some other banks, and I begin to wonder if this is the case of job miss road. All customer care job in every organization or establishments entails that those in charge are people with good humours, patience, friendly, always ready to attend and help out customers and even respond to the most stupid questions, they are always supposed to handle and treat every customer warmly without any string nor pains attached. But reverse happens to be the case in many instances. You get to see some female bankers that call themselves customer care attendants: some of them, very hostile and you dare not make the mistake of asking them one question twice even when you repeated the question thinking that they did not hear you well initially, they can even shout at you or squeeze face and hiss, very hyperactive set of people. In fact they are always not happy. They bite at every little issue. Whenever I see and notice them in banks, I just shake my head in dismay and often say to myself 'who kept this one here as a customer care assistant self'. 63 Likes 6 Shares |
Re: Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by ibkgab001: 6:04am On Jun 11, 2015 |
Reason is that some cleaners are getting good customer to marry them while many big men are fuc.king those goats for free and most of them are not getting the man of there choice ... In conclusion I based that on FRAUSTRATION 52 Likes 2 Shares |
Re: Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by Nobody: 6:04am On Jun 11, 2015 |
Do me a favour please: pick up your dictionary and check the meaning of hyper active. 34 Likes 3 Shares |
Re: Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by Nobody: 6:07am On Jun 11, 2015 |
hyperactive Translate Button [hahy-per-ak-tiv] adjective 1. unusually or abnormally active : a company's hyperactive growth; the child's hyperactive imagination. 2. (of children) displaying exaggerated physical activity sometimes associated with neurologic or psychologic causes. 9 Likes 1 Share |
Re: Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by Tallesty1(m): 6:51am On Jun 11, 2015 |
You won't want understand this OP clearly if don't have account in First Bank. I dunno who selects their women for them. 90% of them look alike and have thesame attitude. I met one wearing a weather man's glasses one day to ask for something and she snubbbed the hell outta me. First and second greetings didn't get any response so, same thing happened when I asked her the question. She was busy staring at the computer screen as if I was invisible to her. 31 Likes 3 Shares |
Re: Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by kennynelcon(m): 6:59am On Jun 11, 2015 |
Met one at GTB... when her vex was too much I told her shebi it's my money?? She solved my problem after 5 months. Anyway we became friends, we don cut as I don get my money... 2 Likes |
Re: Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by bongolistik(m): 9:25am On Jun 11, 2015 |
Tallesty1:lol..I remembered the one I met at Fidelity Bank the other day, though not in the customer care unit, after issuing money to a customer, the customer told her that the money is not complete, she ignored the man, after the man insisted, she shouted at the customer that the money is complete and that she will not re-count..I just started shaking my head for her as if she was the machine that is counting the money, only just to collect the money back and recount in the machine was a big deal for her. then how did she expect to resolve other serious issues that might arise when dealing with customers. I noticed that the female bankers are mostly the ones that have these issues 19 Likes 2 Shares |
Re: Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by shedrack222: 2:36pm On Jun 12, 2015 |
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Re: Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by Rumpelstiltskin(m): 2:38pm On Jun 12, 2015 |
@OP, if you know how much they pay these ladies at the end of the month...... If you know how old these ladies are, yet without a boyfriend or fiance....... If you know how many siblings and parents these ladies have to cater for from their little salary...... Then you wouldn't ask this question. 44 Likes |
Re: Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by Helkayklassic(m): 2:38pm On Jun 12, 2015 |
Frustration nii 2 Likes |
Re: Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by 4beta: 2:38pm On Jun 12, 2015 |
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Re: Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by OkikiOluwa1(m): 2:38pm On Jun 12, 2015 |
Cos they lack manners & work ethics 3 Likes 1 Share |
Re: Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by loomer: 2:38pm On Jun 12, 2015 |
If u wan see rude, enter first bank 25 Likes 2 Shares |
Re: Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by Adesiji77: 2:39pm On Jun 12, 2015 |
Coming... |
Re: Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by Nobody: 2:39pm On Jun 12, 2015 |
hmmm |
Re: Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by lilbazy(m): 2:39pm On Jun 12, 2015 |
I guess its because 80% of them are single...when y0u are ripe f0r marriage and still single,its makes you wanna go crazy sometimes 11 Likes 1 Share |
Re: Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by DrSage(m): 2:39pm On Jun 12, 2015 |
I had a clash with one of them months back & she was clearly at fault but she refused to admit it. So whenever I visit the bank,I treated her like a plague,I would acknowledge the presence of her colleagues but would totally ignore her. This went on for a couple of days,periodically. Until one day,I wanted to do the usual stuff then she called me to a corner & we resolved our differences. We're still good friends till dis moment 8 Likes |
Re: Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by KoredeBellosMum(f): 2:39pm On Jun 12, 2015 |
2 Likes |
Re: Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by gajerian(m): 2:40pm On Jun 12, 2015 |
bongolistik: Union and First Bank Hmmmmmmmmm 2 Likes |
Re: Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by Nobody: 2:40pm On Jun 12, 2015 |
5000m: Seriously. I thought they said that they said the Federal Government has banned ogogoro? 44 Likes 1 Share |
Re: Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by robinicule(m): 2:40pm On Jun 12, 2015 |
female bank workers are always on their period 16 Likes |
Re: Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by tobtap: 2:40pm On Jun 12, 2015 |
nawa |
Re: Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by imperiouxx(m): 2:40pm On Jun 12, 2015 |
Because they love not the job but the salary and being called bankers. 2 Likes |
Re: Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by Nobody: 2:40pm On Jun 12, 2015 |
Kk |
Re: Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by doublewisdom: 2:40pm On Jun 12, 2015 |
Because they feel important. |
Re: Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by khalhokage(m): 2:40pm On Jun 12, 2015 |
My friend slap yourself with a dictionary before coming here to embarrass the nation. 2 Likes |
Re: Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by Nobody: 2:41pm On Jun 12, 2015 |
Not in all cases, The work structure made it so. Tell me why banks in strategic positions in the city will have only one customer care desk.? Most banks uses same person to check account balance, attends to more tasking jobs that may need access to the net despite poor network, some banks don't even have functional intercoms, u see them getting up from their desk up and down etc Ideally, no customer should spend more than 3 mins with customer care attendant anything beyond 3mins should be ratify at other sections. In some banks, u see queue at Customer care, Some people will still beat the line and wants to be attended.....here comes the problem because she is a human and u wanna make her life miserable! 29 Likes 1 Share |
Re: Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by Chukwutobi: 2:41pm On Jun 12, 2015 |
not in the so called 'old bank', Unionbank, the customer service attendants are very cool. 3 Likes 1 Share |
Re: Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by eaglechild: 2:41pm On Jun 12, 2015 |
Not sure it's gender specific. Only that most customer care staff in most banks tend to be female. 2 Likes |
Re: Why Are Some Female Customer Care Assistant Bankers Hyper-reactive? by missKiffy(f): 2:42pm On Jun 12, 2015 |
No sane customer care agent will dare shout at me and get away with it 5 Likes 3 Shares |
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