saintade01:
I got a brand new Dell laptop from Konga which I only used for one month. The motherboard got fried and I called konga, they said that is not their fault. On getting to computer village for repair, it was confirmed to me that the motherboard is one of the many fake boards out there so it can never last.

So op was right when he says they sell many fake products. My brother was victim of jumia too.

ifyan:

Thanks for the correction.
As for the suing better be on a safer side

ODUBEZE:

They don't even know of your existence!

ifyan:

Accept

adanny01:
I have bought a lot of cheap things online. Some are more costly in stores.

For example. I went to LG shopin Abj Banex plaza, a particular LG 49" LED tv cost about 115k.

The same tv in NEXT cash and carry had a price tag of 130k.

Jumia had a price tag of 108,995 plus delivery charge

Armed with a 2k voucher i got it for 106,995 plus delivery charge.

I saved 8k for myself since my parents gave me 115k for it.

Naturalle:

@OP - From your write-up, I observed the following;

1. You have been shopping for used items from deal sites and expecting them to come as 'brand new' (perhaps olx.com). Please note that deal sites are not the same as regular stores.
2. You are unaware of the existence of a 'Return Policy' which you can use whenever you are dissatisfied with a purchase.
3. You are unaware of the 'Convenience factor' online shopping provides. Its the alternative to moving from one market stall to another, lifting the heavy load whilst still worrying about transportation to your destination. Surely the paltry difference in price of an online store vs the offline alternative will not break the bank.
4. You are also unaware that online stores partner with local merchants to sell their products to customers. Contrary to your opinion of discouraging SME's, they open up wider distribution channels for the lace merchant who could only sell to customers that come to Balogun market to reach a customer as far as calabar.
5. Regarding the issue of quality that you raised, Online Stores have to provide the same warranties for a product that a regular store provides, trust me, you cannot be repackaging products and passing them off as originals when you have a RETURN POLICY that protects the customers.
6. Regarding profitability, it is a well known fact that most online stores in Nigeria are yet to 'break even' talkless of turning a profit. So yes, the discount is very real.

In a nutshell, your summations are uninformed.

Peace!

missKiffy:
The prices of some goods in most online stores are higher than what you will get in the market.

adanny01:


If Kaymu mixed your order, it doesnot mean Konga or Jumia will do same.

ifyan:

Be professional bro

Nelrulez:
Well, you're bleeping right. Just that I don't want to get beaten twice.

lonelydora:


I believe this OP. I bought some clothes and shoes for myself and wifey, was surprised when I saw it cheaper in a store. Same quality same material.

rafeelly:
no greater scan than black Friday... ordered for DJ stack home theatre from Jumia and TV set and DVD with some clothing from konga... konga delivered the next day except for the fact each item was delivered at rate of 3k thank God I ordered in bulk but jumia has refuse too deliver my product after how many weeks... cald their customer care and the agent said they would speed up the delivery. till now they are still yarning dust... then one need to research very well about the price of items... before black Friday Samsung A8 was 98k plus I wanted to order... I decided to wait till black Friday only for me to see 105k and they also wrote the previous Price was 115k... I couldn't close my mouth... make sure u confirm price in the market before you order to avoid stories that touch

adanny01:


My point is, when you make an order and select pay on delivery, you check the order before you pay or send the guy back.

The reason why i dont shop with Konga is that their price is never lesser than it is in the supermarket or where that item is sold. I have never seen one of thier product cheaper than what Jumia will give you. Lastly, Konda charges delivery for each item on the cart while Jumia has one charge for the lot. You may end up paying 5k as delivery for items that are worth less than the 5k on Konga but the option of pick up on Jumia kills it and makes it cheaper.

Jumia is the only online store in Naija, i am not their marketer or sort but by the number of things i have bought at unbeatable prices with free vouchers as bonus. Bro, I understand but the mistake I made was telling our maid to receive the package on my behalf.. I didn't hesitate in telling the customer care representative that they were fortunate that I wasn't at home to receive the package myself but one thing is certain, that they've already lost a customer and that I'll discourage as many as possible not to shop with them..