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Bank Fraud!!! What I Did And How I Got My Money Back - Business - Nairaland

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Bank Fraud!!! What I Did And How I Got My Money Back by jeron1(m): 12:34pm On Apr 01, 2018
Dec 16th, 2017. A day I can NEVER forget hurriedly in my life. Got to shoprite Surulere, bought something's and made payment via POS. I didn't get SMS transaction Alert as my phone was stolen two days before.

Drove down to Lawanson (same place my phone was stolen) to make some transaction and found out that some money was missing from my account, . I immediately went beside my car, told my coworkers with me about the info, asked d amount and I calculated and gave them d figure, Three Hundred and Ninety Nine thousand, Four hundred and sixty Naira was missing (399,460).

I called my bank through the Number written on the back of the ATM card and they verified the transaction, I was a Victim of Sim card BVN fraud, first ever of Its kind in Nigeria .

Then I told them to Freeze the account with immediate effect.

I realise many people had also one time or the other gone through this kind of experience but they never got their money back as they didn't know the process to take on how to get their money back from Fraud that occurred on their account either via ATM, Online or any other platform

Here is what I did to get my money back as I it was a transaction I didn't authorised


1. I didn't keep quiet, I told a lot of people about the update. I wasn't ashame, I even posted on my timeline on Facebook. I wasn't looking for pity but to notify people about the new fraud in town and also seek for advice. I knew 90% of people won't even care as they will even laugh but that 10% of people that cared will give me solution and truly it worked.
One of the guys I told gave me the option that started the solution and that option was to write a letter to Central Bank of Nigeria, Lagos office

2. I immediately sent a mail to my bank, telling them about the debit that occurred on my account and it wasn't from me. The bank replied telling me they will investigate, I had to put a lot of pressure on them because these bank people can be very funny, they will tell you they are working on it but that's a lie

3. I wrote a petition/Complain to the "Banking Supervision Department" and "Customer Protection Department" of Central bank of Nigeria, Lagos Branch. The office is at the 11th floor of the building. Most of the workers don't know, some told me 8th floor, some said 5th floor. I had to walk that building up and down more than 6times that day before I could get the right office cos the access cards for the floors are different and I have to come down to take new access card for the different floor



Ps- make sure a copy with you is acknowledged, also provide your Email address and Phone number on the letter as they will reach you through the platform provided and tell you to negotiate with your bank and if no progress after 30 working days then write them again via the e-mail they used in communicating with you. I will provide screen shot of the mail they sent but I am trying as much as possible not to mention the bank. I never knew many Organisation in Nigeria work if I had not gone through it.

I was actually told at CBN that it will take time but I will surely get my money back that the CBN mandated banks to known your Customer (KYC) so since the money was transferred to Access bank then Access bank need to produce their customer

4. I wrote an official letter also to my branch bank Manager, informing him about the fraud on the account and telling him how it has really affected me. I Also made sure that a copy of the letter was acknowledged.

I knew it wasn't going to be an easy fight as the bank would want to put the blame on me but I was ready for them.

I was always sending them mail, calls via the telephones at any bank branch. I gave them heat and after 30 working days I sent a mail back to CBN telling them the bank is frustrating me and they are yet to refund my money and I didn't want to go to court because the matter was before the APEX bank. I didn't receive any reply from them

I went to a branch and also shouted and told them I want to see the branch manager which I saw her and also made my complain and she decided to also send a mail to the fraud unit.

Sorry to say, I received a call from the fraud unit after I wrote a petition to CBN and CBN queried them telling me how my money was transferred and giving me the account number and bank the money was transferred to, they also gave me the address of the person that owns the account but I refused to follow up as I told them that wasn't my work that they should do it.

Lastly, I called them from the bank and told. Them that was the last time I was going to talk to them in the issue that I will get a lawyer, told the Lady that picked the call to tell the management about my development, I actually got a lawyer but before the lawyer could write, I received my money back on Thursday hot afternoon via an alert...

148 Likes 60 Shares

Re: Bank Fraud!!! What I Did And How I Got My Money Back by AMZYMAYO(m): 12:47pm On Apr 01, 2018
This needs to be moved to the front page

68 Likes 4 Shares

Re: Bank Fraud!!! What I Did And How I Got My Money Back by DWJOBScom(m): 12:54pm On Apr 01, 2018
WOW this should make front page please

Alot of people go thru this mess everyday

28 Likes 2 Shares

Re: Bank Fraud!!! What I Did And How I Got My Money Back by sholatech(m): 1:18pm On Apr 01, 2018
Impressed to know the Consumer Protection Unit of CBN works. Most banks ignore and think CBN can't bite. Thumps up OP.

145 Likes 5 Shares

Re: Bank Fraud!!! What I Did And How I Got My Money Back by damola1: 1:27pm On Apr 01, 2018
Good
Re: Bank Fraud!!! What I Did And How I Got My Money Back by Nutase: 1:31pm On Apr 01, 2018
Nice one bro.
Re: Bank Fraud!!! What I Did And How I Got My Money Back by Nobody: 1:35pm On Apr 01, 2018
Informative writeups like this should be gracing the FrontPage, Mod.

66 Likes 2 Shares

Re: Bank Fraud!!! What I Did And How I Got My Money Back by Nobody: 1:40pm On Apr 01, 2018
wow.........nice

1 Like

Re: Bank Fraud!!! What I Did And How I Got My Money Back by Nobody: 1:41pm On Apr 01, 2018
wow, I never knew money lost through fraudulent activity on an account could be recovered.... Ignorance is a disease. Thanks for this eye opener bro.

88 Likes 6 Shares

Re: Bank Fraud!!! What I Did And How I Got My Money Back by cityofindustry: 3:19pm On Apr 01, 2018
Why did he have to go through this stress, in the US, you will be credited within 24 to 48 hrs .

It's called chargeback

99 Likes 5 Shares

Re: Bank Fraud!!! What I Did And How I Got My Money Back by Califa: 4:03pm On Apr 01, 2018
jeron1:
Dec 16th, 2017. A day I can NEVER forget hurriedly in my life. Got to shoprite Surulere, bought something's and made payment via POS. I didn't get SMS transaction Alert as my phone was stolen two days before.

Drove down to Lawanson (same place my phone was stolen) to make some transaction and found out that some money was missing from my account, . I immediately went beside my car, told my coworkers with me about the info, asked d amount and I calculated and gave them d figure, Three Hundred and Ninety Nine thousand, Four hundred and sixty Naira was missing (399,460).

I called my bank through the Number written on the back of the ATM card and they verified the transaction, I was a Victim of Sim card BVN fraud, first ever of Its kind in Nigeria .

Then I told them to Freeze the account with immediate effect.

I realise many people had also one time or the other gone through this kind of experience but they never got their money back as they didn't know the process to take on how to get their money back from Fraud that occurred on their account either via ATM, Online or any other platform

Here is what I did to get my money back as I it was a transaction I didn't authorised


1. I didn't keep quiet, I told a lot of people about the update. I wasn't ashame, I even posted on my timeline on Facebook. I wasn't looking for pity but to notify people about the new fraud in town and also seek for advice. I knew 90% of people won't even care as they will even laugh but that 10% of people that cared will give me solution and truly it worked.
One of the guys I told gave me the option that started the solution and that option was to write a letter to Central Bank of Nigeria, Lagos office

2. I immediately sent a mail to my bank, telling them about the debit that occurred on my account and it wasn't from me. The bank replied telling me they will investigate, I had to put a lot of pressure on them because these bank people can be very funny, they will tell you they are working on it but that's a lie

3. I wrote a petition/Complain to the "Banking Supervision Department" and "Customer Protection Department" of Central bank of Nigeria, Lagos Branch. The office is at the 11th floor of the building. Most of the workers don't know, some told me 8th floor, some said 5th floor. I had to walk that building up and down more than 6times that day before I could get the right office cos the access cards for the floors are different and I have to come down to take new access card for the different floor



Ps- make sure a copy with you is acknowledged, also provide your Email address and Phone number on the letter as they will reach you through the platform provided and tell you to negotiate with your bank and if no progress after 30 working days then write them again via the e-mail they used in communicating with you. I will provide screen shot of the mail they sent but I am trying as much as possible not to mention the bank. I never knew many Organisation in Nigeria work if I had not gone through it.

I was actually told at CBN that it will take time but I will surely get my money back that the CBN mandated banks to known your Customer (KYC) so since the money was transferred to Access bank then Access bank need to produce their customer

4. I wrote an official letter also to my branch bank Manager, informing him about the fraud on the account and telling him how it has really affected me. I Also made sure that a copy of the letter was acknowledged.

I knew it wasn't going to be an easy fight as the bank would want to put the blame on me but I was ready for them.

I was always sending them mail, calls via the telephones at any bank branch. I gave them heat and after 30 working days I sent a mail back to CBN telling them the bank is frustrating me and they are yet to refund my money and I didn't want to go to court because the matter was before the APEX bank. I didn't receive any reply from them

I went to a branch and also shouted and told them I want to see the branch manager which I saw her and also made my complain and she decided to also send a mail to the fraud unit.

Sorry to say, I received a call from the fraud unit after I wrote a petition to CBN and CBN queried them telling me how my money was transferred and giving me the account number and bank the money was transferred to, they also gave me the address of the person that owns the account but I refused to follow up as I told them that wasn't my work that they should do it.

Lastly, I called them from the bank and told. Them that was the last time I was going to talk to them in the issue that I will get a lawyer, told the Lady that picked the call to tell the management about my development, I actually got a lawyer but before the lawyer could write, I received my money back on Thursday hot afternoon via an alert...

If everyone can mount pressure like this, it will reduce the fraudulent activities of some lazy dumbass.
Nice one Op

45 Likes 1 Share

Re: Bank Fraud!!! What I Did And How I Got My Money Back by adextetoo(m): 5:49pm On Apr 01, 2018
Nigerian banks will still find a way to ignore this later, once they realize people now use this method.

20 Likes

Re: Bank Fraud!!! What I Did And How I Got My Money Back by vickzie(m): 6:23pm On Apr 01, 2018
what if the money had been withdrawn before the op made the complaint?

1 Like

Re: Bank Fraud!!! What I Did And How I Got My Money Back by jeron1(m): 6:28pm On Apr 01, 2018
vickzie:
what if the money had been withdrawn before the op made the complaint?

Read, it was fully withdrawn...

30 Likes 1 Share

Re: Bank Fraud!!! What I Did And How I Got My Money Back by Shugarlord213: 6:30pm On Apr 01, 2018
Na Because you lose almost 400k now

Press like if you can’t go through all this stress if you lose common 20k grin

75 Likes 1 Share

Re: Bank Fraud!!! What I Did And How I Got My Money Back by fergusen: 6:41pm On Apr 01, 2018
shocked
Lalasticlala
Re: Bank Fraud!!! What I Did And How I Got My Money Back by Nobody: 6:43pm On Apr 01, 2018
undecided

39 Likes 1 Share

Re: Bank Fraud!!! What I Did And How I Got My Money Back by Nobody: 6:47pm On Apr 01, 2018
Thanks for sharing this op.

My Aunty and her husband lost all their savings almost this way, lost her phone and didnt know the fruadsters have wiped all the money in their account.

I will screenshot this your writeup and send to her

16 Likes 1 Share

Re: Bank Fraud!!! What I Did And How I Got My Money Back by Grupo(m): 6:50pm On Apr 01, 2018
Tina James.

If you know, you know.

6 Likes 1 Share

Re: Bank Fraud!!! What I Did And How I Got My Money Back by Ishilove: 8:42pm On Apr 01, 2018
jeron1:
Dec 16th, 2017. A day I can NEVER forget hurriedly in my life. Got to shoprite Surulere, bought something's and made payment via POS. I didn't get SMS transaction Alert as my phone was stolen two days before.

Drove down to Lawanson (same place my phone was stolen) to make some transaction and found out that some money was missing from my account, . I immediately went beside my car, told my coworkers with me about the info, asked d amount and I calculated and gave them d figure, Three Hundred and Ninety Nine thousand, Four hundred and sixty Naira was missing (399,460).

I called my bank through the Number written on the back of the ATM card and they verified the transaction, I was a Victim of Sim card BVN fraud, first ever of Its kind in Nigeria .

Then I told them to Freeze the account with immediate effect.

I realise many people had also one time or the other gone through this kind of experience but they never got their money back as they didn't know the process to take on how to get their money back from Fraud that occurred on their account either via ATM, Online or any other platform

Here is what I did to get my money back as I it was a transaction I didn't authorised


1. I didn't keep quiet, I told a lot of people about the update. I wasn't ashame, I even posted on my timeline on Facebook. I wasn't looking for pity but to notify people about the new fraud in town and also seek for advice. I knew 90% of people won't even care as they will even laugh but that 10% of people that cared will give me solution and truly it worked.
One of the guys I told gave me the option that started the solution and that option was to write a letter to Central Bank of Nigeria, Lagos office

2. I immediately sent a mail to my bank, telling them about the debit that occurred on my account and it wasn't from me. The bank replied telling me they will investigate, I had to put a lot of pressure on them because these bank people can be very funny, they will tell you they are working on it but that's a lie

3. I wrote a petition/Complain to the "Banking Supervision Department" and "Customer Protection Department" of Central bank of Nigeria, Lagos Branch. The office is at the 11th floor of the building. Most of the workers don't know, some told me 8th floor, some said 5th floor. I had to walk that building up and down more than 6times that day before I could get the right office cos the access cards for the floors are different and I have to come down to take new access card for the different floor



Ps- make sure a copy with you is acknowledged, also provide your Email address and Phone number on the letter as they will reach you through the platform provided and tell you to negotiate with your bank and if no progress after 30 working days then write them again via the e-mail they used in communicating with you. I will provide screen shot of the mail they sent but I am trying as much as possible not to mention the bank. I never knew many Organisation in Nigeria work if I had not gone through it.

I was actually told at CBN that it will take time but I will surely get my money back that the CBN mandated banks to known your Customer (KYC) so since the money was transferred to Access bank then Access bank need to produce their customer

4. I wrote an official letter also to my branch bank Manager, informing him about the fraud on the account and telling him how it has really affected me. I Also made sure that a copy of the letter was acknowledged.

I knew it wasn't going to be an easy fight as the bank would want to put the blame on me but I was ready for them.

I was always sending them mail, calls via the telephones at any bank branch. I gave them heat and after 30 working days I sent a mail back to CBN telling them the bank is frustrating me and they are yet to refund my money and I didn't want to go to court because the matter was before the APEX bank. I didn't receive any reply from them

I went to a branch and also shouted and told them I want to see the branch manager which I saw her and also made my complain and she decided to also send a mail to the fraud unit.

Sorry to say, I received a call from the fraud unit after I wrote a petition to CBN and CBN queried them telling me how my money was transferred and giving me the account number and bank the money was transferred to, they also gave me the address of the person that owns the account but I refused to follow up as I told them that wasn't my work that they should do it.

Lastly, I called them from the bank and told. Them that was the last time I was going to talk to them in the issue that I will get a lawyer, told the Lady that picked the call to tell the management about my development, I actually got a lawyer but before the lawyer could write, I received my money back on Thursday hot afternoon via an alert...
The gods are alive cheesy
Re: Bank Fraud!!! What I Did And How I Got My Money Back by Yankee101: 8:44pm On Apr 01, 2018
See sensible post

Internationally if an unauthorised transaction occurs on your account, the bank is liable. Unless they can prove it was you who did it (cctv, etc)

Cos Nigerians don't know, the banks have been taking them for a ride. Now you know. Recover your money.

38 Likes 4 Shares

Re: Bank Fraud!!! What I Did And How I Got My Money Back by CriticMaestro: 8:45pm On Apr 01, 2018
Lemme get this straight
Is it that the person that stole your phone made that transaction and the bank helped u tracked him or was it a mistake done by the bank

Cc, Jeron1

3 Likes

Re: Bank Fraud!!! What I Did And How I Got My Money Back by ZarahBuhari: 8:46pm On Apr 01, 2018
This a good development. Most bank staff are fraudulent angry

5 Likes

Re: Bank Fraud!!! What I Did And How I Got My Money Back by ultron12345: 8:47pm On Apr 01, 2018
.
Re: Bank Fraud!!! What I Did And How I Got My Money Back by fotadmowmend(m): 8:47pm On Apr 01, 2018
I like that spirit ! The main purpose of using bank is the supposed security and if the security is no more guaranteed, then we should be keeping money in our wordropes. Hence, banks should bear any security breach as regards any money kept with them.

10 Likes

Re: Bank Fraud!!! What I Did And How I Got My Money Back by Hofbrauhaus(m): 8:47pm On Apr 01, 2018
So what happened to th3 fraudsters?
What if the criminals had emptied th3 account...would th3bank lose money paying back for what's not their fault?

I don't know if I'm high...but I don't really understand what I just read...

15 Likes

Re: Bank Fraud!!! What I Did And How I Got My Money Back by Ishilove: 8:47pm On Apr 01, 2018
What I don't understand is how they got access to the OP's account via his BVN. Someone should please explain

19 Likes 1 Share

Re: Bank Fraud!!! What I Did And How I Got My Money Back by Kaxmytex(m): 8:47pm On Apr 01, 2018
Baba, e no easy o....
3month tussle no be beans..

I love ur fighting spirit, how i wish all nigerians could have this...

By the way, make we tok beta thing, i go mail you my acct number, just do the needful by paying an offering plus tithe and Please, dont let freeze know o coz i cannot let one foreign albino to come and subzero me..
.

5 Likes

Re: Bank Fraud!!! What I Did And How I Got My Money Back by miqos02(m): 8:50pm On Apr 01, 2018
wink
Re: Bank Fraud!!! What I Did And How I Got My Money Back by fleps(m): 8:51pm On Apr 01, 2018
Shugarlord213:
Na Because you lose almost 400k now

Press like if you can’t go through all this stress if you lose common 20k grin

Wee yuu kip kwayet?!

12 Likes

Re: Bank Fraud!!! What I Did And How I Got My Money Back by good4all40: 8:51pm On Apr 01, 2018
Do they arrest the culprits and receive the money from them or the bank just make the sacrifice by sending you the money on their Own?

12 Likes

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