LorellXchange:


Hot to my profile n click on my whatsapp link to message me.

SUPERPACK:
request for a rating clarification if you are sure. it might be a system error. and I think you made the mistake due to similar voice of the rep and customer. I wish QA will give us the opportunity to preview our work on the final transcript page before submission, This will go a long way in reducing inverted speaker flag.

generationz:


How?

SUPERPACK:
they do request for rating clarification if u are sure that you were rated wrongly. it is done on slack.

Sukueponmalu:

300 , how please?

samsard:
Just saying they'll limit the account of an unusually large amount enters.

Pareidolia:
Qa has been frustrating me lately. Right now I just spent two hours on a call, only for it to tell me the call has expired. And I had about 52 minutes left.

Torch1:

You left the call for a while?

‎:
And also refresh your page while transcribing in order to always get the correct timing.

Torch1:
50% of my calls this week are yet to be rated. Anybody having the same thing?

toluxe0075:

I don't bother myself over unrated calls anymore. My own is just to claim as many calls as possible. I sha know one day the unrated calls will rated, and I always hope for the best rating.

Pareidolia:
Three auto 1's this week.
It's funny.

Pareidolia:
Three auto 1's this week.
It's funny.

thorrvik55:


Sometimes, d reason for auto 1 cos of inverted speaker is over confidence.

U tend to place less emphasis on going through each time stamp b4 submitting because u are confident u will hit that 5 rating and u know that worst case scenario, the redo option is there.

brijibs:


But how do you fuel your hustle, suppose they don't get rated till the end of the month?

brijibs:
Please who is familiar with DAS calls?
I'd really like to understand them. I have a 21min call I don't want to drop. But, its rep-rep, work related, but I don't know if its valid.

brijibs:
I think this delay in rating pf and sr calls, is to discourage from taking them... Cos, other calls get rated real fast.

thorrvik55:


Sometimes, d reason for auto 1 cos of inverted speaker is over confidence.

U tend to place less emphasis on going through each time stamp b4 submitting because u are confident u will hit that 5 rating and u know that worst case scenario, the redo option is there.

samsard:
FC calls are high priority, that's why they get rated on time.

brijibs:

Not just fc... And besides, they start being high priority all of a sudden. All calls used to get rated at a reasonable time. Even though, there were delays, not to the point having to wait till the end of the month to have your job rated since on the 3rd...

samsard:
I always love DAS calls, I never go wrong with those.

samsard:
FC calls are high priority, that's why they get rated on time.

brijibs:


But how do you fuel your hustle, suppose they don't get rated till the end of the month?