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Share Your Customer Service Experience At A Government Parastatal. - Politics - Nairaland

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Share Your Customer Service Experience At A Government Parastatal. by hergists(f): 2:17am On Nov 27, 2019
I'll go first.

I had to collect an envelope from NIPOST. Met with the woman in charge and she had this air of importance all around her.

At first, she checked my receipt and delayed me for about 20 minutes at the counter without telling me where she is going to. She just left me there. I didn't talk. I waited.

Then, she asked me to write my name and address at the back of the envelope. And left me for another 10 minutes or so.

Then, she came back to tell me to sign at the front of the envelope. I did that too. But I wondered why she didn't ask me to do this at a go.

All in all, I spent almost 30 minutes to collect an envelope that shouldn't take up to 5 minutes.

If Nigeria is to move forward and progress, the reform should start from these government agencies.

Your turn,

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Re: Share Your Customer Service Experience At A Government Parastatal. by Powersurge: 3:38am On Nov 27, 2019
I try as much as possible to avoid dealing with govt agencies. They are last option. The academia is worse.


It seems once most people enters government payroll, they lose their humanity. Because there is NO punishment, only rewards. The oga or the agency you want to report to is worst.

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Re: Share Your Customer Service Experience At A Government Parastatal. by sweetonugbu: 5:13am On Nov 27, 2019
BOI and BOA but BOA is worse in short it's dead.

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Re: Share Your Customer Service Experience At A Government Parastatal. by amiibaby(f): 6:19am On Nov 27, 2019
sweetonugbu:
BOI and BOA but BOA is worse in short it's dead.
I submitted a letter in FIRS and the letter was torn by a lady at TPS all because the have a replica of that letter in their file and she is already stamped it and can't release it cos her signature is in it. When I asked her to just cancel her signature and return my letter she insisted on it being destroyed sat on the waiting chair waiting for her to make up her mind all of a sudden she tore the letter right to my face... I left there and came back the following day with a letter copying the regional office the head office the chairman and to whom it may concern within a second all the people in FIRS came including her and was begging me but I didn't bulge I submitted it and emailed the rest... I heard she has been sacked from FIRS.... Its good to know ur onion

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Re: Share Your Customer Service Experience At A Government Parastatal. by sweetonugbu: 6:47am On Nov 27, 2019
amiibaby:
I submitted a letter in FIRS and the letter was torn by a lady at TPS all because the have a replica of that letter in their file and she is already stamped it and can't release it cos her signature is in it. When I asked her to just cancel her signature and return my letter she insisted on it being destroyed sat on the waiting chair waiting for her to make up her mind all of a sudden she tore the letter right to my face... I left there and came back the following day with a letter copying the regional office the head office the chairman and to whom it may concern within a second all the people in FIRS came including her and was begging me but I didn't bulge I submitted it and emailed the rest... I heard she has been sacked from FIRS.... Its good to know ur onion
some of them are very very heartless, I remember when I was in school and u came to check your results in the department, those women is law unto themselves, they will be eating groundnuts ignoring you, I dealt with one of them and they sit up.

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Re: Share Your Customer Service Experience At A Government Parastatal. by chiommy123(f): 8:12am On Nov 27, 2019
In fact there is nothing like customer service in this country but if you need insult ontop go to govt offices

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Re: Share Your Customer Service Experience At A Government Parastatal. by hergists(f): 8:45am On Nov 27, 2019
amiibaby:
I submitted a letter in FIRS and the letter was torn by a lady at TPS all because the have a replica of that letter in their file and she is already stamped it and can't release it cos her signature is in it. When I asked her to just cancel her signature and return my letter she insisted on it being destroyed sat on the waiting chair waiting for her to make up her mind all of a sudden she tore the letter right to my face... I left there and came back the following day with a letter copying the regional office the head office the chairman and to whom it may concern within a second all the people in FIRS came including her and was begging me but I didn't bulge I submitted it and emailed the rest... I heard she has been sacked from FIRS.... Its good to know ur onion

Risky move. In as much as I don't support her attitude, don't you think that you went to the extreme in dealing with her?

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Re: Share Your Customer Service Experience At A Government Parastatal. by hergists(f): 8:46am On Nov 27, 2019
sweetonugbu:
some of them are very very heartless, I remember when I was in school and u came to check your results in the department, those women is law unto themselves, they will be eating groundnuts ignoring you, I dealt with one of them and they sit up.

How did you deal with her?

2 Likes 1 Share

Re: Share Your Customer Service Experience At A Government Parastatal. by hergists(f): 8:47am On Nov 27, 2019
chiommy123:
In fact there is nothing like customer service in this country but if you need insult ontop go to govt offices

It is super worse there. It is like the only language they understand is money.

Give them some change and you will see how they will all be doting on you like you are the next best thing.

Just as snake is the password to getting Lalasticlala, money is the password to getting good customer service in government agencies. smiley

27 Likes

Re: Share Your Customer Service Experience At A Government Parastatal. by amiibaby(f): 8:51am On Nov 27, 2019
Well she had that coming. Cos I told her before she tore it if she did she will regret it and she didn't care. Feeling so pompous cos she is a government pikin that I can't do anything
hergists:


Risky move. In as much as I don't support her attitude, don't you think that you went to the extreme in dealing with her?

107 Likes 4 Shares

Re: Share Your Customer Service Experience At A Government Parastatal. by Nobody: 10:14am On Nov 27, 2019
hergists:


Risky move. In as much as I don't support her attitude, don't you think that you went to the extreme in dealing with her?

If she is not dealt with how will she learn lessons.

Is like you have not come in contact with all these wicked and heartless government workers, the day they will deal with you tears will just be the only thing on your face.

Useless workers that are always looking for bribes before performing their duties

121 Likes 3 Shares

Re: Share Your Customer Service Experience At A Government Parastatal. by Depressed101: 11:54am On Nov 27, 2019
amiibaby:
I submitted a letter in FIRS and the letter was torn by a lady at TPS all because the have a replica of that letter in their file and she is already stamped it and can't release it cos her signature is in it. When I asked her to just cancel her signature and return my letter she insisted on it being destroyed sat on the waiting chair waiting for her to make up her mind all of a sudden she tore the letter right to my face... I left there and came back the following day with a letter copying the regional office the head office the chairman and to whom it may concern within a second all the people in FIRS came including her and was begging me but I didn't bulge I submitted it and emailed the rest... I heard she has been sacked from FIRS.... Its good to know ur onion
I have had a enough.. Pls guys stop mentioning this comment

6 Likes 1 Share

Re: Share Your Customer Service Experience At A Government Parastatal. by Depressed101: 11:56am On Nov 27, 2019
virgoquin:


If she is not dealt with how will she learn lessons.

Is like you have not come in contact with all these wicked and heartless government workers, the day they will deal with you tears will just be the only thing on your face.

Useless workers that are always looking for bribes before performing their duties
she must have learnt her lesson when they all came to beg her.. Live and let live.. She went too far

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Re: Share Your Customer Service Experience At A Government Parastatal. by Depressed101: 11:58am On Nov 27, 2019
amiibaby:
Well she had that coning. Cos I told her before she tore it if she did she will regret it and she didn't care. Feeling so pompous cos she is a government pikin that I can't do anything
.

2 Likes 2 Shares

Re: Share Your Customer Service Experience At A Government Parastatal. by davillian(m): 12:08pm On Nov 27, 2019
They were just misbehaving until I started shelling out cash....
The process was suppose to be 3 weeks got it out in less than 5hrs....

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Re: Share Your Customer Service Experience At A Government Parastatal. by akinswaggs(m): 12:08pm On Nov 27, 2019
Hi

1 Like 1 Share

Re: Share Your Customer Service Experience At A Government Parastatal. by mokt(m): 12:10pm On Nov 27, 2019
This Topic is really gonna be fun.
Re: Share Your Customer Service Experience At A Government Parastatal. by pocohantas(f): 12:10pm On Nov 27, 2019
It is the season of experiences.

Who dey enter set next? NPF?

No experience stands out. I hate their unnecessary protocols ehn!
Re: Share Your Customer Service Experience At A Government Parastatal. by mysticgal(f): 12:10pm On Nov 27, 2019
Depressed101:
I have a feeling you were jealous of her... Woman are too heartless.. Tufiakwa
Go and sit down oga. What has been jealous got to do with doing the right thing. Sacking her is a good course of action so please reserve your comments. WTH undecided

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Re: Share Your Customer Service Experience At A Government Parastatal. by mysticgal(f): 12:13pm On Nov 27, 2019
Earlier this year, I went to process some documents at a ministry and this particular woman in front kept asking me to pay to photocopy her own Oga’s letter to the person that sent me. I could see the photocopier but then I still paid. Came back the next day to finish the documentation and this woman refuse to hand my documents to me, mtcheew.
I called my Oga who inturn called the other oga. Well right there, he scolded her and gave me my documents with sorry and lunch money to cool my temper.

Last I went there again, a guy was in her position.

73 Likes 2 Shares

Re: Share Your Customer Service Experience At A Government Parastatal. by mokt(m): 12:15pm On Nov 27, 2019
hergists:


Risky move. In as much as I don't support her attitude, don't you think that you went to the extreme in dealing with her?

I feel sorry for the woman that lost her Job but honestly, @Amiibaby did not sack her if you think about it.

23 Likes

Re: Share Your Customer Service Experience At A Government Parastatal. by Depressed101: 12:16pm On Nov 27, 2019
mysticgal:

Go and sit down oga. What has been jealous got to do with doing the right thing. Sacking her is a good course of action so please reserve your comments. WTH undecided
look at them? You know exactly how you feel when you see another woman in position.. Don't think I don't know.. Just continue. One day it's Shall be your turn

1 Like

Re: Share Your Customer Service Experience At A Government Parastatal. by wunmi590(m): 12:16pm On Nov 27, 2019
sad
Re: Share Your Customer Service Experience At A Government Parastatal. by 1kbusiness: 12:17pm On Nov 27, 2019
grin

Na so them dey oh. The worst part is that when they retire, they start acting like they were the most helpful set of human beings alive when they were in office.

Ngwa na.

Start arranging ya social media posts for the Festive Season.

Start sending in your messages.
You know we have always been affordable

11 Likes

Re: Share Your Customer Service Experience At A Government Parastatal. by oz4real83(m): 12:18pm On Nov 27, 2019
This is exactly the same reason Nigerian importers choose to use the ports of neighbouring countries instead of Nigerian ports. We make life difficult for ourselves all in the name of patronage. A Nigerian worker, agency, ministry or institution being paid to work always feels they are doing somebody favour by working. This mindset must change.

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Re: Share Your Customer Service Experience At A Government Parastatal. by emmabest2000(m): 12:18pm On Nov 27, 2019
every country has their own unique problem ,
fact.

5 Likes 1 Share

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