EgunMogaji2:
1) I don’t need the full gist

2) Any staff of mine that talks to a customer like this will be summarily terminated.

This CEO needs to go to:

1) Anger management classes and

2) Customer service boot camp.

If you have an irate customer, you don’t blow like an untrained chimpanzee, you treat it as per modern customer service protocol and then you terminate the relationship.

I’ve seen full fledged agberos with better control and disposition.

My opinion.

EgunMogaji2:


Thank you for the offer but I’ll pass. I’m selective in who I f with in Nigeria with the dismal health care.

Have a wonderful evening though

AfroKnight:


Yes, what she did was bullying as well as blackmail. The man is clearly the victim here.

Some customers (especially female ones) are quick to threaten people with video recording when you resist manipulation and bullying.

The man stood his ground and refused to be provoked to touch her. She was hoping so bad for a touch but man’s disappointed her. A man of discipline and culture. I should drink to that.

abbey621:
We don't have the full gist, what transpired before, what was said to aggreviate him like that? Customer is always right but if you called him names, attack his intellect or worse then I think it is justified to fight back. Either way he has lost a customer and will lose many more from this video.

pinpinkay:
A lot of guyz comment above is very poor ..everyone who knows this guy knows that he was pushed to the limit .. with customer being gentle with her speech doesnt mean she might not be the devil here ...i stand with the guy .. some customers need to be kept in their position ... I stan wit Ebun

Amuatulu:
Na wa ooo
Wait, what did I hear "Get the fu*k out"

Sniper101:


Are you fu*king kidding me?
Is this the first time you're hearing the phrase "Get the fu*k out"

Tembebe:
Thanks for at least shedding a bit of light on the issue.
I hadn't even read this o before commenting up there.
I 'm a lady,but you see,if you hear some women talk,you would feel like throttling them,I swear.
The customer must have had an agenda.
Did you see she was speaking calmly while recording.
Well,let's keep watching.

EgunMogaji2:


Thank you, have a nice day.

PS: to those that may care, I have years of training in customer resolution from fortune 100 companies in North America.

This is why countries like India, Sri Lanka and Philippine are leading in USA customer service offshore companies.

Lucaskid:
This man can't control his anger,he is too aggressive,but some people can be annoying though.

EgunMogaji2:


Thank you. I’m sure that my fortune 100 employers like Paramount Pictures Hollywood and Bank of America would disagree.

edoairways:

I noticed it or is that how they speak in Lekki

Angelfrost:


With all due respect my "humble" sir, those companies know absolutely nothing about dealing with an average mad Nigerian customer...

delishpot:
This his vex ehn, na only him dey shout, na only him dey complain of bullying. Asking for a refund = bullying. Odiegwu o.

Edit: I like how people are now making the usual "I can't judge from one side of the story" because a man was called out.. If the table was turned and we see a video of a woman shouting and insutling a man to GTF out of her office etc etc world people will say thank God he recorded it to show the world how abusive she was to him but since its a woman behind that camera, excuses will fly in favour of the man.

mammanbawa:


Ironically, he got a lot of customers cos many people vouched for him on Twitter. Some were even surprised he could get that angry. This is 2020, let's not judge using one side of the story.

crafteck:


Not necessarily, he should post a video and explain, he would gain more from this attention

EgunMogaji2:


Thank you.

With your skills in deciphering characters you should be a millionaire but here you are

naturefellow:
on the contrary, he's customer based has grown mostly form the sympathy he's getting on twitter, where many share the opinion that the customer is actually on the wrong, and was trying to libel him using this one-sided video claim.

pocohantas:


They don't need to know how to deal with an "average mad Nigerian". Average mad Nigerians storm their embassies everyday and they know better than being mad when they are granted entry there. They know the CONSEQUENCES of their madness.

That is enough way to deal with mad Nigerians. They can start their nonsense when they touch down at their home airports.

RealTrump:


DarkJeddi
luminouz
Angelfrost
hush15
humblemikel

All of you, u are all mad patapata. We have someone who has seen it all trying to tell you how to behave in a civilized society, u idiotts that the finest place u have travelled to is the urban ghetto called Lagos are here spewing trash.

Even in my place of work, sometimes I feel like tearing up but I know that if I shout, I lose the respect I intend to gain n possibly the job because the society doesn't permit it.

Stewpeed village people. If I had cane, I would have flogged all of u on EgunMogaji2 's behalf.

I no blame una, obviously someone somewhere is still giving you all pocket money. If u we're making your own cash, u would have understood that what happened in that video is normal in any work place and u don't go about screaming.

perezski:
on this position you are wrong. You think humans are machines with no emotions. There are scenarios where the most educated and refined professionals with all your purportedly well behaved corporate training fiddlesticks will loose it, not because he/she is insane or lacks etiquette as you remarked but because there is always a degree of work related stress or pressure everyman(which includes the most corporate professional with all manner of etiquette) would condone before he/she unleashes the other human side which is sacrosanct to everyone. I have seen bosses' boss, managers, proprietors, most timid employees, coaches, footballers loose it completely and damned the consequences in order to set things straight not because they are vulgar, erratic or uncultured as you would interpret their actions. The problem with people like you is you think everyone should absorb verbal abuses, customer nuisances and bullies just to save face(corporate or business wise), which is not bad but I repeat to a certain degree or limit. Please don't be slave to work learn when to call shit.....Quit. Over!

delishpot:
This his vex ehn, na only him dey shout, na only him dey complain of bullying. Asking for a refund = bullying. Odiegwu o.

Edit: I like how people are now making the usual "I can't judge from one side of the story" because a man was called out.. If the table was turned and we see a video of a woman shouting and insutling a man to GTF out of her office etc etc world people will say thank God he recorded it to show the world how abusive she was to him but since its a woman behind that camera, excuses will fly in favour of the man.

abbey621:


Please be serious here, you are judging business growth from Nigerian Twitter? LEEMAO! It's the same way most of us shout and demonstarte here on Nairaland but crawl back to our shell in the real world

Angelfrost:


With all due respect my "humble" sir, those companies know absolutely nothing about dealing with an average mad Nigerian customer...

abbey621:


It doesn't matter if he got lots of customers, he'll still lose some because some people are put off by that kind of anger. In business you can never have too many customers!