A Nigerian man on Twitter @ozorcchristian narrates what his friend who works in a call centre in Canada is going through and how Karma is catching up with him.

According to him

Call Centre Agents are really trying. A friend who relocated to Canada & works in a call centre was narrating his work challenges to me. He said some callers are so rude to him! Several were outrightly racist when they notice he doesn't speak with American or Canadian accent.
Sometimes he won't want to go to work for fear of being yelled at over his African accent & being called "dummy" multiple times.
I laughed as he narrated, though felt for him. But i reminded him of how he used to threaten & abuse MTN and Airtel call Agents when he was in Nigeria.

He once threatened a female Airtel call centre agent that he will send Ogun to strike her and the entire staff of Airtel Nigeria if they don't return the N73 they deducted from her account.

Being a call center Agent anywhere in the world is not easy. You get to be yelled at and insulted by customers. I salute the courage of all agents who encounter diverse kinds of people daily on the cause of their duty.

@ozorcchristian

Ok

You just have to be professional if not you yell at me I yell at you back..

DaddyGngeess:
You just have to be professional if not you yell at me I yell at you back..

Then you don't need that job again

ZINIBANKS:

Then you don't need that job again

That is exactly what I meant by been professional. I don't take shit like that it has happen to me before when I was working in Madrid many years ago, with annoyance I had to pull off my overall and throwed it to my boss and leave the work. I only work there for just three days,

So you could actually get a call agent job with a heavy African accent? That's absurd.

Not everything is necessarily racist, some people are just assholes. We all insult calls agents here in Nigeria.

DaddyGngeess:



That is exactly what I meant by been professional. I don't take shit like that it has happen to me before when I was working in Madrid many years ago, with annoyance I had to pull off my overall and throwed it to my boss and leave the work. I only work there for just three days,

We stay calm and cool
To achieve our goals

ZINIBANKS:

We stay calm and cool
To achieve our goals

You are right 100%, then my blood was very hot, ever since that day,I never work for anyone again in my life..

DaddyGngeess:



You are right 100%, then my blood was very hot, ever since that day,I never work for anyone again in my life..

How is life in Madrid bro

ZINIBANKS:

How is life in Madrid bro

I have quit Europe since 2014, I am in Nigeria now.

DaddyGngeess:



I have quit Europe since 2014, I am in Nigeria now.

Like Nigeria is any better?

James4bright:


Like Nigeria is any better?

My brother you don't need to ask me that question because you don't know anything about me, I have travelled and leaved in almost all the countries in Europe since 1999, I am done, I am ok, so I am good here..

DaddyGngeess:




My brother you don't need to ask me that question because you don't know anything about me, I have travelled and leaved in almost all the countries in Europe since 1999, I am done, I am ok, so I am good here..

Okay bro. I hope you've made the right decision.

DaddyGngeess:




I have quit Europe since 2014, I am in Nigeria now.

I understand bro
But please take another chance again
And find a suitable country to go
There's possiblity that thing will not be substantial in Nigeria in the next 20yrs

ZINIBANKS:

I understand bro
But please take another chance again
And find a suitable country to go
There's possiblity that thing will not be substantial in Nigeria in the next 20yrs

I have invested in Nigeria already so can't leave my business, the only thing I can be doing now is go and buy goods and bring it to Nigeria which I have been doing since also, six of my brothers are in different parts of European countries. In life if you wanna grow you must learn and know how to invest very well, Europe doesn't really give us that kind of opportunity, is all work work or you indulge yourself in bad business

DaddyGngeess:




I have invested in Nigeria already so can't leave my business, the only thing I can be doing now is go and buy goods and bring it to Nigeria which I have been doing since also, six of my brothers are in different parts of European countries. In life if you wanna grow you must learn and know how to invest very well, Europe doesn't really give us that kind of opportunity, is all work work or you indulge yourself in bad business

You're right am just curious to leave this poo-hole
Back then when you travel did you process it yourself or through an agent
If it's through an agent do you still have the link

ZINIBANKS:

You're right am just curious to leave this poo-hole
Back then when you travel did you process it yourself or through an agent
If it's through an agent do you still have the link

Those days traveling was easy, we were using resemblance, I did everything myself, later self we started renting residents permit too, na you can only travel with visas. Where do you wanna travel to?

James4bright:
So you could actually get a call agent job with a heavy African accent? That's absurd.

Not everything is necessarily racist, some people are just assholes. We all insult calls agents here in Nigeria.

call centers are also outsourced to india. So people in canada are used to foreign accents. Call center is one of the jobs many new migrants to canada start with.

ZINIBANKS:

I understand bro
But please take another chance again
And find a suitable country to go
There's possiblity that thing will not be substantial in Nigeria in the next 20yrs

My Uncle that did his Master's in Italy back then, but felt Nigeria was a better place to reside. He is now vulnerable now and dragging little plots of land with his younger brothers.

Nigeria economy is too harsh for a sustainable business growth, anything could happen and you'd be vulnerable again.

Why do you think high salary earners are even migrating too? This shithole would only get worse.

Every Job has it own Palaver jare

My friend who did such a job in Nigeria found it a walk in the park. He said it was mostly lonely people who called to voice problems in their personal lives. He claimed the work was no different from a DJ's special request show and reveled deeply in beating around the bush to dissuade callers wanting compensation for lost data and/or credit.

The guy in Canada should sign up to this forum where he can unleash all the stored up retorts in the form of comments here. Some idiotic posters deserve the names he can think up.

DaddyGngeess:




Those days traveling was easy, we were using resemblance, I did everything myself, later self we started renting residents permit too, na you can only travel with visas. Where do you wanna travel to?

Netherlands but a family relative who is in USA suggest I should go to USA
But I don't like USA Netherlands as being on my mind since 2015

James4bright:


My Uncle that did his Master's in Italy back then, but felt Nigeria was a better place to reside. He is now vulnerable now and dragging little plots of land with his younger brothers.

Nigeria economy is too harsh for a sustainable business growth, anything could happen and you'd be vulnerable again.

Why do you think high salary earners are even migrating too? This shithole would only get worse.

Bro I swear with my left balls you are 1 million % correct
You won't believe our neighbor is a bank manager in Polaris Bank and she still travel to New Jersey with her husband and two kids
Life in Nigeria is very much soft for them O
I don't know why they left Nigeria
Despite the good living here exotic cars
Fine house here in niaja
Infact their house top all the house in this street


Now tell me even the rich are leaving the shithole
We niggar also are trying hard to leave
Na just 800K dey hook me if I see am today
Am leaving this poo-hole by November

DaddyGngeess:
You just have to be professional if not you yell at me I yell at you back..

Yes. Not being professional leads to termination lol.

Kekereekun123:
call centers are also outsourced to india. So people in canada are used to foreign accents. Call center is one of the jobs many new migrants to canada start with.

People in Canada are more used to India accents than any other. They will easily understand an Indian accent, but African accents are very new to them, they are still learning it.

In the UK, those ones understand both African and Indian accents. Africans have been in London for a very longtime. Some people from London for example would prefer to speak with an African or Indian on the phone than say someone from Liverpool.

In addition, Not all Canadian centres are outsourced. From my experience, Scotiabank's call centre is in Canada. Shaw too is in Canada - somewhere in Winnipeg, alot of Nigerians works here. If I receive a call from Shaw or I call Shaw, 5 out of 10 times, I would be speaking with a Nigerian rep. Virgin is both Canada and somewhere in the Philippines. The Philipines centres staff are trained to speak like Canadians. PC mobile has staff in South America (trained to speak like Canadians too). The call centres in India also train their staffs on how to speak like Canadians too. I watched a YouTube documentary on how Canadians are sent to India to teach them how to speak with Canadian accents before as part of their training.

There are only KPOs, Most of the Call Centers have been relocated from India to Philippines. While i was studying in India , Back in 2004 I used to go NIIT in Noida City for my Visual Basic class and on the way there were literally hundreds of dedicated High rise buildings packed with BPO/Call center offices.
All school kids who want to have some money were working in part times.

By the time i finished my University degree in 2009, They were almost gone and replaced by various IT/Software companies.
Now Indian government discourages the BPOs and there are only KPOs in India, All Indian BPO/KPO multinationals have relocated their operation to Philippines. Cost was becoming expensive in India and also those kids could better work in KPOs to learn something technical as well.
Time changes friends but not in our Continent, we are always the same here"desperate to anything".

salford1:

People in Canada are more used to India accents than any other. They will easily understand an Indian accent, but African accents are very new to them, they are still learning it.

In the UK, those ones understand both African and Indian accents. Africans have been in London for a very longtime. Some people from London for example would prefer to speak with an African or Indian on the phone than say someone from Liverpool.

In addition, Not all. Scotiabank's call centre is in Canada, Shaw too is in Canada. The call centres in India also train their staffs on how to speak like a Canadian

rationalhuman:
There are only KPOs, Most of the Call Centers have been relocated from India to Philippines. While i was studying in India , Back in 2004 I used to go NIIT in Noida City for my Visual Basic class and on the way there were literally hundreds of dedicated High rise buildings packed with BPO/Call center offices.
All school kids who want to have some money were working in part times.

By the time i finished my University degree in 2009, They were almost gone and replaced by various IT/Software companies.
Now Indian government discourages the BPOs and there are only KPOs in India, All Indian BPO/KPO multinationals have relocated their operation to Philippines. Cost was becoming expensive in India and also those kids could better work in KPOs to learn something technical as well.
Time changes friends but not in our Continent, we are always the same here"desperate to anything".

This confirms my Philippines comment in my edited post above.

I had edited my post before I saw your reply.

ZINIBANKS:

Netherlands but a family relative who is in USA suggest I should go to USA
But I don't like USA Netherlands as being on my since 2015

You wan go sell drug abi? The only job there is drug or G, or those villages you can work in tomatoes farm. No worry after everything normalize contact me, I have alot friends in netherland both relatives too.

ZINIBANKS:

Netherlands but a family relative who is in USA suggest I should go to USA
But I don't like USA Netherlands as being on my since 2015

I will say it time without number, no place like Europe, if any young man has opportunity to travel I will advice him to go because it can turn your life around for good,like in my case, very poor home, today our home is rich, mumsy collects rents from houses and we where tenants b4 I travelled

DaddyGngeess:






You wan go sell drug abi? The only job there is drug or G, or those villages you can work in tomatoes farm. No worry after everything normalize contact me, I have alot friends in netherland both relatives too.

No bro am not into drug and I don't do drugs
Just looking for a good country that is conducive and convenient to work then later study
Are you for real that there's no job there

DaddyGngeess:






I will say it time without number, no place like Europe, if any young man has opportunity to travel I will advice him to go because it can turn your life around for good,like in my case, very poor home, today our home is rich, mumsy collects rents from houses and we where tenants b4 I travelled

Wow that's awesome
I agree with you
Ah but bro you for no come back
Things might still be good on the other hand
Now that you are in niaja your business won't permit you to go again

ZINIBANKS:

Wow that's awesome
I agree with you
Ah but bro you for no come back
Things might still be good on the other hand
Now that you are in niaja your business won't permit you to go again

All my life in Europe I have been on fast lane, na I have invested in Nigeria very well and is paying really good, I can comfortably travel to anywhere in the world enjoy myself and come back again.