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What I Experience Today On My Airtel Line... - Phones - Nairaland

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What I Experience Today On My Airtel Line... by coolcentbigman(m): 3:04pm On Jul 03
I'm really pained right now, I recharged #500 on my Airtel Sim and I got a confirmation showing the card has entered.

I was even rewarded with #3000 which I planned to use the main balance to sub later in the day but I was busy throughout yesterday, so today morning i checked my balance and I saw #9 and I was surprised because I didn't use the #500 for anything. I wanted to beared the #500 since I still have the #3000 bonus.

I always love to load enough airtime before calling my mom so I decided to use the #3000 to call my mom which we spoke for about 20mins and the call ended and I recalled her number only for Airtel to inform that I don't have enough airtime for calls when I haven't used anything out of the #500 I recharged yesterday!!!
i have tried calling their customer care but it's not connecting, for this hard time na em Airtel won scam me of my hard earn money.

Plz have you ever experienced such??

Re: What I Experience Today On My Airtel Line... by eNigeriaOrg: 3:09pm On Jul 03
Ok
Re: What I Experience Today On My Airtel Line... by Vyzz: 3:09pm On Jul 03
U should have blurred those visible numbers....




U no know if hushpuppi get small phone for prison dey view this thread

3 Likes

Re: What I Experience Today On My Airtel Line... by coolcentbigman(m): 3:30pm On Jul 03
Vyzz:
U should have blurred those visible numbers....





U no know if hushpuppi get small phone for prison dey view this thread

Lols.... I have corrected it, thanks for the correction.
Re: What I Experience Today On My Airtel Line... by offset67(m): 4:17pm On Jul 03
sorry for your loss
Re: What I Experience Today On My Airtel Line... by Premiumwriter: 4:48pm On Jul 03
Vyzz:
U should have blurred those visible numbers....





U no know if hushpuppi get small phone for prison dey view this thread
lolz

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Re: What I Experience Today On My Airtel Line... by ZesusHVWritter(m): 6:39pm On Jul 03
coolcentbigman:
I'm really pained right now, I recharged #500 on my Airtel Sim and I got a confirmation showing the card has entered.

I was even rewarded with #3000 which I planned to use the main balance to sub later in the day but I was busy throughout yesterday, so today morning i checked my balance and I saw #9 and I was surprised because I didn't use the #500 for anything. I wanted to beared the #500 since I still have the #3000 bonus.

I always love to load enough airtime before calling my mom so I decided to use the #3000 to call my mom which we spoke for about 20mins and the call ended and I recalled her number only for Airtel to inform that I don't have enough airtime for calls when I haven't used anything out of the #500 I recharged yesterday!!!
i have tried calling their customer care but it's not connecting, for this hard time na em Airtel won scam me of my hard earn money.

Plz have you ever experienced such??

Talk to them on twitter. Send the link here for follow up.
Re: What I Experience Today On My Airtel Line... by Meteng: 6:44pm On Jul 03
That's how the same Airtel chopped my ₦2k yesterday without me using it
Re: What I Experience Today On My Airtel Line... by Toma2: 7:09pm On Jul 03
coolcentbigman:
I'm really pained right now, I recharged #500 on my Airtel Sim and I got a confirmation showing the card has entered.

I was even rewarded with #3000 which I planned to use the main balance to sub later in the day but I was busy throughout yesterday, so today morning i checked my balance and I saw #9 and I was surprised because I didn't use the #500 for anything. I wanted to beared the #500 since I still have the #3000 bonus.

I always love to load enough airtime before calling my mom so I decided to use the #3000 to call my mom which we spoke for about 20mins and the call ended and I recalled her number only for Airtel to inform that I don't have enough airtime for calls when I haven't used anything out of the #500 I recharged yesterday!!!
i have tried calling their customer care but it's not connecting, for this hard time na em Airtel won scam me of my hard earn money.

Plz have you ever experienced such??

They started from the main account balance..
Na so all networks dey do.. even Empty hen
Re: What I Experience Today On My Airtel Line... by Fikayo106: 8:34pm On Jul 03
Oga you actually exhausted the #500 airtime yourself. You said you placed a call to your mom for about 20 minutes right? The thing is Airtel doesn't deduct from your bonus when you have actual airtime. Instead they deduct your recharged airtime pending the time u exhaust it then, they charge you from your bonus.
Re: What I Experience Today On My Airtel Line... by danielconstant: 7:19am On Jul 04
Fikayo106:
Oga you actually exhausted the #500 airtime yourself. You said you placed a call to your mom for about 20 minutes right? The thing is Airtel doesn't deduct from your bonus when you have actual airtime. Instead they deduct your recharged airtime pending the time u exhaust it then, they charge you from your bonus.
reread the write up slowly

1 Like

Re: What I Experience Today On My Airtel Line... by KayDami: 8:34am On Jul 04
No vex...You can send then a tweet @Airtel_care or AirtelNigeria on Facebook. I had a similar issue and they responded sharply through one of those platforms. Something must have happened and they will explain better.
Re: What I Experience Today On My Airtel Line... by coolcentbigman(m): 1:54pm On Jul 04
ZesusHVWritter:
Talk to them on twitter. Send the link here for follow up.
that's it but I don't use Twitter.
Re: What I Experience Today On My Airtel Line... by coolcentbigman(m): 1:59pm On Jul 04
Toma2:

They started from the main account balance..
Na so all networks dey do.. even Empty hen
I didn't make use of the main balance because they've deducted it before I made the call and the bonus was also deducted by them.

How can #3000 bonus finish before 20mins even if they should deduct from the main balance (#500) it should last more than 20mins but the call was not even up to 20mins with my mum anyway I have loaded another card today.
Re: What I Experience Today On My Airtel Line... by coolcentbigman(m): 2:01pm On Jul 04
KayDami:
No vex...You can send then a tweet @Airtel_care or AirtelNigeria on Facebook. I had a similar issue and they responded sharply through one of those platforms. Something must have happened and they will explain better.

K thanks, I will try reaching them on Facebook...
Re: What I Experience Today On My Airtel Line... by coolcentbigman(m): 2:12pm On Jul 04
Fikayo106:
Oga you actually exhausted the #500 airtime yourself. You said you placed a call to your mom for about 20 minutes right? The thing is Airtel doesn't deduct from your bonus when you have actual airtime. Instead they deduct your recharged airtime pending the time u exhaust it then, they charge you from your bonus.

Bro I have been using my Airtel line for long even with #200 I can make calls for more than 20mins but #500 card was not even up to 20mins if at all it was up to 15mins.

You should have seen where I said I didn't see the #500 in my main balance when I checked before making the call but I didn't care much since they gifted me with #3000 for calls which was also deducted by them.
Re: What I Experience Today On My Airtel Line... by Jacku: 2:29pm On Jul 04
Just contact there customer care

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