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9Mobile Network Outage: A 24-hour Nightmare - Phones - Nairaland

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9Mobile Network Outage: A 24-hour Nightmare by Blueace247(f): 7:49am On Jul 21, 2023
Good morning Dear friends and fellow Etisalat users,

I am writing this post today to share my recent harrowing experience with the Etisalat network, which left me without a reliable connection for a staggering 24 hours. This unfortunate incident has not only caused immense frustration but has severely impacted my work and productivity.

Last week, I had topped up my data plan with a substantial sum of 10,000 naira, hoping to have uninterrupted access to the internet for my professional and personal needs. However, to my dismay, the Etisalat network suffered a major outage, leaving me and countless other users stranded without any indication of when it would be resolved.

The lack of official communication during the prolonged downtime only added to the mounting frustration. Customers, like myself, were left in the dark, without any updates or reassurances from the service provider. As a result, many of us resorted to other means like using VPNs, spending money on alternative data plans from different providers, or facing a complete disruption of our daily routines and businesses.

During this period, I had no choice but to rely on Stark VPN, a free virtual private network service, because I couldn't afford to purchase additional data for my other SIM card. The stress of managing work tasks, personal responsibilities, and the unexpected expenses added to the burden of the network failure.

It is disheartening to note that despite being loyal customers, our priorities have been jeopardized by the lack of preparedness and communication from Etisalat. As customers, we deserve to be treated with transparency and respect, especially when faced with such a significant disruption in service.

I strongly urge Etisalat and other telecommunication companies to implement a more efficient customer notification system for such situations. Timely official updates can alleviate customer frustration and help them make informed decisions. We should not be left to feel abandoned and helpless during network outages, especially after investing significant amounts in data plans.

As technology becomes an essential part of our lives, we rely on network providers to keep us connected and ensure smooth work and personal communication. An outage of this magnitude not only affects our productivity but also raises concerns about the reliability of the service.

I sincerely hope that Etisalat and other providers take this incident as an opportunity to improve their services and customer support. As users, we deserve better accountability and timely solutions when things go wrong. I call upon Etisalat to take immediate action, compensate affected customers appropriately, and implement measures to prevent similar occurrences in the future.

Let us stand together as customers and demand the quality service we pay for and deserve. Together, we can drive positive change in the telecommunications industry and ensure that our needs are met with utmost consideration.

#EtisalatNetworkOutage #CustomerPrioritiesMatter #ImprovedCommunicationNeeded #TelecomsAccountability

Sincerely,
A Concerned Etisalat User

28 Likes

Re: 9Mobile Network Outage: A 24-hour Nightmare by Belteshazzar1: 8:39am On Jul 21, 2023
Look for another network ma..
Those people have failed me countless times....
The rate at which their data runs is painful...
I even prefer airtel to 9mobile now.....

Try using MTN or AIRTEL router it may help...

38 Likes 4 Shares

Re: 9Mobile Network Outage: A 24-hour Nightmare by Blueace247(f): 9:15am On Jul 21, 2023
Belteshazzar1:
Look for another network ma..
Those people have failed me countless times....
The rate at which their data runs is painful...
I even prefer airtel to 9mobile now.....

Try using MTN or AIRTEL router it may help...

Noted bro..

4 Likes

Re: 9Mobile Network Outage: A 24-hour Nightmare by omniwater: 9:31am On Jul 21, 2023
I am planning to port to MTN now.

9 mobile is now the worst mobile network in Nigeria currently.

72 Likes 3 Shares

Re: 9Mobile Network Outage: A 24-hour Nightmare by blaquemyc: 9:41am On Jul 21, 2023
It's almost 24hrs now, still no network. 9mobile is definitely the worst network in the 🌍🌍🌍

30 Likes 3 Shares

Re: 9Mobile Network Outage: A 24-hour Nightmare by vincenteger: 9:56am On Jul 21, 2023
Port your sim to another network of your choice

12 Likes 3 Shares

Re: 9Mobile Network Outage: A 24-hour Nightmare by Tsamyavictor(m): 10:10am On Jul 21, 2023
Wow, just 24hrs. Honestly there are days or times when i don't have Etisalat network for up to a week and sometimes more. I have even tried porting to MTN but the service personnel said i needed to have active service on my Etisalat first.

18 Likes 6 Shares

Re: 9Mobile Network Outage: A 24-hour Nightmare by ManirBK: 12:41pm On Jul 21, 2023
Blueace247:


Noted bro..
pls can you shed more light on Stark vpn need to know more about it

3 Likes

Re: 9Mobile Network Outage: A 24-hour Nightmare by Natbrowny: 12:54pm On Jul 21, 2023
During that outage. A serious money laundering has occurred.
9 mobile will be sold soon

33 Likes 3 Shares

Re: 9Mobile Network Outage: A 24-hour Nightmare by emmancipated(m): 1:54pm On Jul 21, 2023
I've written them off as telecoms service provider.
At first, I thought it was my SIM, but after changing it and still couldn't browse.
I just rest, because each time I call them, na endless apologies.

26 Likes 2 Shares

Re: 9Mobile Network Outage: A 24-hour Nightmare by majesticguy: 4:32pm On Jul 21, 2023
9 mobile has been really horrible in my locality for the past 3 months... I have written and communicated to them my dismay on several occasions on their numerous social media handles, but all they keep doing is apologizing and promising to fix their abysmal network, which they don't.

After loosing a very important call as a result of their incompetence and inability the fix their horrible network, i was infuriated and left with no other choice than to port to MTN the following day.

I'd advise you to do the same. To have your sanity in check and prevent future disappointments, look for another reliable network and port to.

34 Likes 4 Shares

Re: 9Mobile Network Outage: A 24-hour Nightmare by NinjaMetahuman: 5:55pm On Jul 21, 2023
9 mobile has been dead for a while now.

They should have allowed GLO or a serious company to take over that company.

It's the worst network in the country.

22 Likes 3 Shares

Re: 9Mobile Network Outage: A 24-hour Nightmare by Elvis8236(m): 6:22pm On Jul 21, 2023
Thought 9mobile left Nigeria already. Since January 2023, I don't have reception on 9mobile Network. Network seems to be working in Lagos but not other states

9 Likes 1 Share

Re: 9Mobile Network Outage: A 24-hour Nightmare by philipobiz: 7:11pm On Jul 21, 2023
No longer reliable. I am changing. Pls advice which

1 Like 1 Share

Re: 9Mobile Network Outage: A 24-hour Nightmare by joseph032: 5:57am On Jul 22, 2023
Don't port, I say it again Don't port.just go get a new MTN/Airtel line
philipobiz:
No longer reliable. I am changing. Pls advice which

5 Likes 1 Share

Re: 9Mobile Network Outage: A 24-hour Nightmare by danteg(m): 10:25am On Jul 22, 2023
joseph032:
Don't port, I say it again Don't port.just go get a new MTN/Airtel line
Why please, I'm asking because this is my primary sim and it is linked to most of my Fintech app. Some of which I don't have the option to change number to another. I would like to port and still retain my number.

2 Likes 1 Share

Re: 9Mobile Network Outage: A 24-hour Nightmare by joseph032: 10:56am On Jul 22, 2023
More reason you Shouldn't port.

Most App(Bank) uses AI to read you number and know which Network, they use that to send you OTP. if you port you will call Customer Care any time you need a verification on any App to you message or OTP.

Just get a New Sim and that will be you Sim 2
danteg:

Why please, I'm asking because this is my primary sim and it is linked to most of my Fintech app. Some of which I don't have the option to change number to another. I would like to port and still retain my number.

3 Likes 1 Share

Re: 9Mobile Network Outage: A 24-hour Nightmare by noobody(m): 4:08pm On Jul 22, 2023
joseph032:
More reason you Shouldn't port.

Most App(Bank) uses AI to read you number and know which Network, they use that to send you OTP. if you port you will call Customer Care any time you need a verification on any App to you message or OTP.

Just get a New Sim and that will be you Sim 2

Very wrong,

If you port to MTN and you notice otp don't enter,all you need do is call customer care once to provision your SIM to get otp,simple,

Cheers

17 Likes 2 Shares

Re: 9Mobile Network Outage: A 24-hour Nightmare by fredie107(m): 2:32am On Jul 23, 2023
9 mobile...... I'm just wondering what kind of Network is that. They will just go off for days. Chai

3 Likes 1 Share

Re: 9Mobile Network Outage: A 24-hour Nightmare by dominique(f): 11:58am On Jul 23, 2023
To say my tired is tired is a big understatement. They go dey give night data wet pesin no go fit use. Now day o, night o, their internet is useless! Glo was never even this bad before people started throwing swipes at them. If 9mobile is your only internet source then sorry is your middle name.

6 Likes 1 Share

Re: 9Mobile Network Outage: A 24-hour Nightmare by Emaxwell(m): 12:05pm On Jul 23, 2023
9Mobile is a useless network

My only regret is it that is serve as my main Network, I don't use it for any other thing other than calls. My advice is to get another service provider preferably MTN

2 Likes 1 Share

Re: 9Mobile Network Outage: A 24-hour Nightmare by April396949: 1:15pm On Jul 23, 2023
Network outages can occur for various reasons such as technical issues, maintenance, or external factors like weather conditions. They can disrupt communication services including voice calls, text messages, and internet connectivity. Outages are typically temporary and service providers like 9Mobile work to resolve them as quickly as possible. It is recommended to contact the network provider for specific information or updates during such situations.
Re: 9Mobile Network Outage: A 24-hour Nightmare by Liza990(f): 1:16pm On Jul 23, 2023
Ok
Re: 9Mobile Network Outage: A 24-hour Nightmare by kingDELE(m): 1:16pm On Jul 23, 2023
And no apology,no compensation from them.
Nothing.
This people no rate us.

2 Likes 1 Share

Re: 9Mobile Network Outage: A 24-hour Nightmare by INVINCIBLECSP1(m): 1:16pm On Jul 23, 2023
That was yesterday. Service is back. My main line is MTN though.

But that doesn't erase the facts that Thiéfnubu supporters are drug pushers and addicts like their cocaine master masquerading as the president of Nigeria. The way they defend illigalities baffles me. angry angry angry angry angry

1 Like 1 Share

Re: 9Mobile Network Outage: A 24-hour Nightmare by LordGuru1: 1:17pm On Jul 23, 2023
Glo! Gives me peace of mind, massive Data at affordable price, and excellent network speed in my area. If it is not as fast in your end, pls don't jealous me. I still love you too. Oya, chop kisses kiss

11 Likes 3 Shares

Re: 9Mobile Network Outage: A 24-hour Nightmare by DWJOBScom(m): 1:17pm On Jul 23, 2023
In one word
Horrible

1 Like 1 Share

Re: 9Mobile Network Outage: A 24-hour Nightmare by Lateeco: 1:19pm On Jul 23, 2023
Very foolish network

1 Like 1 Share

Re: 9Mobile Network Outage: A 24-hour Nightmare by slawomir: 1:19pm On Jul 23, 2023
Damnnn niggar

That network still dey exist?

5 Likes 2 Shares

Re: 9Mobile Network Outage: A 24-hour Nightmare by inoki247: 1:19pm On Jul 23, 2023
Lol are people using that Network....

1 Like 1 Share

Re: 9Mobile Network Outage: A 24-hour Nightmare by maxiuc(m): 1:20pm On Jul 23, 2023
cheesy

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