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Foreign AffairsRe: Angry Ex-President Zuma Supporters Looted Shops, Set Buildings Ablaze by Babatindan: 4:31pm On Jul 12, 2021
Nigerians ain't there problem after all..
PoliticsRe: Ipav & Yandev Clash In Benue: Scores Feared Dead, Churches, Houses Burnt by Babatindan: 9:47pm On Jul 11, 2021
Foolish people, when u were supposed to join forces against bandits attacking your land, you're there fighting one another. Who knows if it's brother attacking brother when we all thought Fulani herdsmen were the ones killing farmers.
PoliticsRe: Nnamdi Kanu Arrested, Extradited To Nigeria, Arrived Nigeria On Sunday by Babatindan: 2:28pm On Jun 29, 2021
Kk
EducationRe: National Open University Of Nigeria (NOUN) Students by Babatindan: 7:51pm On Jun 27, 2021
I guess it won't be there till the time of exam
SportsRe: Please Am I The Only Guy Who Doesn't Have Much Interest In Watching Football ?? by Babatindan: 2:29pm On Jun 20, 2021
We plenty
PoliticsRe: Buhari Arrives In Ghana For ECOWAS Summit by Babatindan: 9:58pm On Jun 19, 2021
Wetin he wan go talk there? Baba the Traveller
PoliticsRe: Adesina: Obasanjo Contributed To Nigeria’s Crisis, Should Mind His Utterances by Babatindan: 4:17am On Jun 19, 2021
Adeshina the proverbial fly
Foreign AffairsRe: President Joe Biden And Vladimir Putin's Geneva's Summit Meeting - In Pictures by Babatindan: 1:36pm On Jun 17, 2021
Can bubu fits in this kind of meeting.? Wetin he wan talk there?
InvestmentRe: LUNO Platform Only by Babatindan: 6:18pm On Jun 10, 2021
Sent xrp from luno roqqu. Didn't deliver
EducationRe: National Open University Of Nigeria (NOUN) Students by Babatindan: 2:15pm On Jun 08, 2021
VI
Madeu:
Where's Ikeja study centre located?
InvestmentRe: Crypto Currency Investors Thread by Babatindan: 1:18pm On Jun 04, 2021
How can I set stop loss on luno?
EducationRe: National Open University Of Nigeria (NOUN) Students by Babatindan: 10:43pm On Jun 01, 2021
How does virtual exam looks like? Anyone ever done it?
InvestmentRe: Crypto Currency Investors Thread by Babatindan: 10:01pm On May 26, 2021
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An update for Nigerian crypto users from Luno CEO, Marcus Swanepoel
Marcus Swanepoel
Back to blog

26 MAY 2021 • 4 minute read

Dear friends & customers in Nigeria



I know there’s still a lot of uncertainty and frustration due to recent local crypto developments and I wanted to personally shed some more light on it.



We’ve been the leading crypto company in Nigeria for over five years now, giving millions of Nigerians the opportunity to become part of the new crypto economy.



You’ve seen us on billboards across Lagos, we’ve run tons of events, and we are taking steps to work with regulatory bodies to help create a pragmatic regulatory framework to support crypto in Nigeria.







As many of you will know, on 5 February, the Central Bank of Nigeria (CBN) announced that all banks and payment service providers should stop supporting crypto companies. This has meant customers of Luno (and other cryptocurrency platforms) have since been unable to withdraw or deposit funds.



To be clear, it’s not Luno blocking your money. Local Nigerian banks process deposits and withdrawals on our behalf. Until the banks and payment providers are authorised to work with crypto platforms again, we cannot process withdrawals and deposits through them.



This doesn’t mean there aren’t options, and we are actively working towards a solution. We’re evaluating every option very closely to make sure we don’t impact the industry negatively or put our customers and their funds at risk. Luno has over 3 million customers in Nigeria, and we need to put their interests first.



Peer-to-peer (P2P) systems, for example, have been widely discussed as an alternative to release these funds. However, P2P trading comes with risks to consumers from scammers and also offloads our regulatory risks onto you, our customers. We want to make sure these risks are much lower. We don’t want regulators to come after our customers for transgressing any laws. We want to make sure you can buy and sell cryptocurrency just as safely and easily as before.



Our customers rightly want to be able to withdraw their money and I can assure you we’re working round the clock to make that happen. So what are we doing to change things?



We are negotiating day and night with the relevant stakeholders in Nigeria to get them to collectively work with the government to find a solution that works for everyone. This includes the CBN and other crypto platforms, and allowing people to withdraw is the main priority.


We’ve intensified our regulatory lobbying, sharing our significant expertise and experience in dealing with regulators around the globe to bring pragmatic regulations to the NG market. This includes the SEC, who have been more positive in the past and even released a position paper in 2020.


We've been working with payment processors to find alternative ways to return naira back to customers.


These are not necessarily overnight fixes, but I do know we will eventually get it resolved. Why? Firstly, because crypto is becoming so strategically important for every country – in the long run, no one can afford to ban it. But more practically, because we have been here before.



As some of you may remember, in February 2017 Luno’s bank account was frozen by the authorities. It took 4 months, but eventually, we regained access and secured the right outcome for our customers. Our team never gave up and Luno and our customers emerged stronger than before.



In Malaysia, regulatory uncertainty also resulted in the blocking of customers’ funds for many months. We worked with the government and Malaysia ended up with a fully regulated crypto market, where we are now the only major company operating under that license. In the end, with a lot of effort by our team on the ground, everything was resolved, everyone was happy, and the market is thriving - not just for Luno, but also other crypto companies. Malaysia went from no withdrawals to being one of the most forward-looking countries in the world when it comes to crypto. But it took time.



I wish we could get these results overnight in Nigeria, but as you know, these things can take time, especially when it’s such a political and emotive issue. We move incredibly fast internally, but unfortunately, many things that need to happen are not controlled by us. Both our local Nigerian team and our global team across multiple offices are trying their best to push things forward as quickly as is humanly possible given the circumstances.



What I can say is that we always end up with positive outcomes for our customers. And while many of you will be very upset about the experience, please also know that Luno is the only crypto company in the world with a track record to resolve these issues. We’re not just saying it, we’ve done it before in other countries, and we’re going to do it again in Nigeria.



As mentioned many times before, we are in it for the long run. When the dust has settled, you will see many crypto companies leave Nigeria or be asked to stop operating because they are not licensed properly, and your capital will be at risk again - but Luno will still be there for you and your families.







We are going to come out of this stronger Nigeria. If I know one thing from my friends in Nigeria, it’s that you’re a resilient bunch, and together we’re going to do this. There is light at the end of the tunnel. Please support us in helping all of us get there.



In the meantime, rest assured that we are exploring all the options at our disposal to ensure we give you, our customers, access to your money.



Marcus

Company updates
Avatar Marcus Swanepoel
AUTHOR
Marcus Swanepoel
Marcus is the co-founder and CEO of Luno. Twitter: @marcswane. Previously, Marcus worked for Standard Chartered in Singapore and before that 3i and Morgan Stanley in London. He holds an MBA from INSEAD, is a qualified Chartered Accountant and a CFA charterholder. He is a South African citizen and a Singapore Permanent Resident.

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InvestmentRe: Crypto Currency Investors Thread by Babatindan: 6:27pm On May 19, 2021
When will luno adopt P2P make I comot my small change wey remain
PoliticsRe: How Hadiza Bala Breached NPA Rules, Exempted Dangote From Statutory Changes by Babatindan: 5:56am On May 10, 2021
She be dangote babe?
InvestmentRe: Crypto Currency Investors Thread by Babatindan: 6:44pm On May 07, 2021
Which coin is the best to buy at the moment?
InvestmentRe: Crypto Currency Investors Thread by Babatindan: 5:47pm On May 05, 2021
Can I buy doge now or wait to buy if it's likely gonna come down soon?
InvestmentRe: Crypto Currency Investors Thread by Babatindan: 1:17am On May 05, 2021
Pls, Is it advisable to invest in Tron guys?
InvestmentRe: Crypto Currency Investors Thread by Babatindan: 1:32pm On May 04, 2021
Roqqu
Surebaba01:
Hello guys
Apart from binanace which other cryto wallet offers Doge in their wallet in Nigeria
PoliticsRe: Osinbajo To Represent Buhari At Sierra Leone’s Independence Event by Babatindan: 8:41am On Apr 27, 2021
Make he pay survival fund before he travel oooo
PoliticsRe: Controversy Trails Trial Of 400 BDC Alleged Boko Haram Sponsors by Babatindan: 6:45am On Apr 26, 2021
Why did Garba said we were going to be shocked when they they have no intention of making the trial public. If yahoo boys can be paraded before trial, sponsors of bokoharam should be paraded too as they're the worst evil in our society
PropertiesRe: World's Most Expensive House 'The One' In Bel Air, Los Angeles (Pictures) by Babatindan: 9:13pm On Apr 14, 2021
All is vanity but I covet it
HealthRe: Water Scarcity At UCH, Ibadan: Surgeries Postponed by Babatindan: 2:29pm On Mar 31, 2021
Their service delivery is below average. If you need urgent attention, find elsewhere to go. Let me reserve my comment for now.
PoliticsRe: FFK: The COVID-19 Vaccines We Are Taking In Nigeria Are Not Bill Gates Vaccines by Babatindan: 11:43am On Mar 31, 2021
Can this guy just keep quiet?
PoliticsRe: IMAN Special Taskforce Decries Undue Interruption In It's Activities By Elements by Babatindan: 11:43am On Mar 30, 2021
What is IMAN?
BusinessRe: MSME Survival Fund Registration: How To Apply As Portal Opens by Babatindan: 7:14pm On Mar 28, 2021
That your friend should be arrested. Ole
daddytime:
Got the message below from a friend but told him I wasn't interested. Should anyone here be interested do let me know and I'll hook you guys up.

http://nmfbloans.nmfb.com.ng

[19:54, 25/03/2021] Anayo: When you fill each person please get the application reference and other infos stated above
[19:54, 25/03/2021] Anayo: CBN grant....apply for#1m and get 500k.
[19:54, 25/03/2021] Anayo: Indicate if you are interested
[19:54, 25/03/2021] Anayo: 50-50 sharing formula with the consultants
[19:54, 25/03/2021] Anayo: Send the reference number to me
BusinessRe: MSME Survival Fund Registration: How To Apply As Portal Opens by Babatindan: 5:53am On Mar 07, 2021
1. Yes
pluzo:
Guys please i have two questions

1. Are Lagos based people actually getting calls cos non of my employees have..


2. Are they also calling the one off takegrant people. The guys to collect 50k once.. E dakun
BusinessRe: MSME Survival Fund Registration: How To Apply As Portal Opens by Babatindan: 7:41pm On Mar 03, 2021
Got callled
PoliticsRe: New EFCC Boss Vows To Repatriate Looted Funds by Babatindan: 2:42pm On Feb 24, 2021
Na mouth
TravelRe: The Agege-pen Cinema Bridge/flyover In Lagos Is Ready (pics, Video) by Babatindan: 4:52pm On Feb 20, 2021
Good to see it wasn't turned to abandoned project. Nice one
EducationRe: National Open University Of Nigeria (NOUN) Students by Babatindan: 2:29pm On Feb 06, 2021
Yes
mrvocalprowess:
Can someone please answer? Lagos study center specifically. Can exam clearance still be done? It's urgent!
FamilyRe: Why Ladies Hardly Change Their Surnames After Marriage These Days by Babatindan: 10:12am On Feb 04, 2021
The stress involved would discourage u.

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