₦airaland Forum

jamzeey:
[b][/b] kindly look into this booking number for me S1506256961 coz my item was deliverd to ur us address since Friday and untill now it has not been update as received into my account and secondly kindly ship out this item booking number S1505078020 down here to Nigeria asap coz its getting too long... After this I guess I have to look for a beta shipping company coz u guys services is dammn too poor this days...

Hello,

We regret any inconvenience. Your package is ready to ship but we are currently facing a slight delay in processing packages at the moment.

We understand how frustrating this can be but we are doing our best to resolve this issue as soon as possible. You will be notified with an update soonest.

Once again we regret any inconvenience.
Thank you.

princemiah:
I'm here again. Still waiting on Shippyme to reply one of my comments. What's going on with you people? I have 5 items with you which I intend selling to my customers in Lagos. After charging 27950NGN I was charged another 8420NGN for no reason. I managed to squeeze my pocket and lent the rest of the fee from a friend in anticipation of receiving my items soon. I have not received any updates in 3weeks after amazon has delivered to shippyme. Are you guys waiting for the value to depreciate before you deliver or you are hoping to rip me off more? I do not have any more money to pay you guys and I am also willing to fight you with all I've got if you dont deliver to me ASAP. How do you guys run your business? Are you trying to ruin my business for the growth of yours? I'm beginning to blame myself for patronizing you. After paying all required fee I'm still yet to receive an update from you. Is this what you call a growing courier? Even fedex or dhl wont charge me 200$ for those items. I regret dealing with you. No nairalander should patronize Shippyme because its another way of growing heart attack.

Hello,

You issue has been responded to in all correspondence. We remain a legitimate Company.
Also we have received several inquiry for this same booking from several channels and persons. Hence we will now be treating this more carefully to avoid Delivery to the wrong person.

Hence, I advice you direct further inquiry to info@shippyme.com with the registered email to the account. Thank you.

Thank you.

princemiah:
S1506087503 when is anyone going to reply me? ls shippyme really a scam with all the reviews I've read here? I guess if i do not receive a reply soonest I'd be painting you guys black and advise a legal action

Hello,

Sorry for the delays in responding to your query. The balance reflecting on your booking hindered the system from allocating it to a shipment batch. But your invoice issue has now been resolved and the package will be assigned to the next batch of shipment leaving the US by the end of the week.

We regret any inconvenience. Thank you.

Catlanta:
Hello,

We regret the delays on your shipment. A member of our team will look into this and get back to you before the end of the week. Thank you for your patience.

Hello,
We have launched an investigation into the matter. But meanwhile we have initiated a refund process for your booking.
You will be notified via email when concluded. Please send us your bank details to info@shippyme.com
Thank you.

yomazon:
Its been 11 months, My order number is "S1407096435", my items were insured, i want a refund.

I think we should both work together in bringing this to a fair and civilized conclusion.

Hello,

We regret the delays on your shipment. A member of our team will look into this and get back to you before the end of the week. Thank you for your patience.

ericdry:
Thier service is good sometimes, sometimes its bad...

from my oersonal experience, i've been using them since last year... thier MAIN PROBLEM is with customer relationship and communication.

when there's a problem, they dont keep you in the loop. they always say they dont get emails. they take forever to reply emails even when they'll admit they got them.

keep in mind that all these are simple problems to fix. e.g notice above that their nairaland rep says they never got the email i sent, theats because they do not use a ticketing system to track issues or customer complaints.

Hello,
Thank you for your advice. Please note that delivery errors do occur. And an email not gotten is one not gotten. Thank you.

ericdry:
please note...when you create a booking on our behalf, you prepare it for shipment "prepared for shipping" at amazing speed. when i requested for an edit earlier, rather than help me, you said its no longer possible because it has been prepared for shipping.
In fact you sent me notification that my item had been "received" by 5:50pm on friday evening (June 5)....way after your normal working hours...
then you sent me another notification by 5:51pm on the same friday evening with a "prepared for shipping" status.

Now that is amazing speed..

If i cannot change the details of my shipment after its been "prepared for shipping"....

1) how could i have changed the details on my package.
2) why have you not replied my email with instructions to remove insurance from the shipment you created or...let me edit it myself.
email was sent to you 9:54am Monday morning.

Stop telling your customers you will fix the problem and just fix it.
its really simple. I Don't want insurance as a default for my packages..
i can understand if you do not consolidate by default. but no insurance unless i ask for it.

i've attache a screen shot of my email...sent to you on monday....still unreplied...

i've noticed, you guys are kinda lazy on your private channels, but respond faster on the public one..(nairaland). thats why i keep coming back here. thats not a very good model for customer relationship...

I don't want the whole world reading my rants. i'd rather do this in private. but you guys have been the definition of unavailable. even the message centre on your portals...takes you forever to reply...
this is a recurring theme amongst your customers.....

Hello,

We are confident to say that we are not lazy. We have a prolific Team of hardworking staff.
And we do our best to resolve any complaint logged.
Please note that we never received your mail requesting for INS to be removed. And we can no longer remove that option as the booking has been already assigned to batch. Thank you.

ericdry:
Funny how you can quickly prepare an item for shipping, but take forever to reply messages.

i've asked in the past that you cancel your automatic insurance on my packages. i do not want to insure a tube of shaving cream i bought for 10 dollars and end up paying 17 dollars to ship.

your disregard for my instructions and refusal to respond to my requests show that you are not a customer centric company like you claim.

Please explain why in God's earth you would create a booking for me and not let me edit the parameters...unless i send you an email which you would not reply until over 24 hrs after.

is that punishment for not creating a booking before shipment arrives?
your webpage is not android friendly, so unles i have a pc at hand i couldnt create the booking even if i wanted to.

abeg commot that insurance from the shipment. i wont pay it oo

Hello,
Please note that we are constantly adjusting our system to meet up with Customer demands. The need to create a booking for a customer arise when packages are delivered prior to booking. In order to secure your items, a booking is created for you with the default option of INS and Office pickup in Lagos which can be edited upon request.

The INS is selected by default because we encourage Customers to take insurance cover for their items.

Hence, please send a mail to info@shippyme.com Quoting the booking number(s) and request for Insurance to be removed and it will be responded to by the processing Team. Thank you.
Thank you.

ericdry:
good morning,

Please cancel shipment S1506053636 or let me edit it.
i do not want it shipped yet, as i have other items enroute and i would want to consolidate.
i also do not want to ship with your insurance option.

Hello,
Please note that the shipment can no longer be consolidated as it has already been prepared for shipping.
Please ensure to always create a booking yourself before your items get delivered to our US address.
You can create a new shipment for your remaining items yet to be delivered.
Thank you.

ericdry:
they will probably reply you with some gibberish about dimensional weight. this has happened to me too many times. i just let it slide.

Hello,
Please note that the dimensional weight is an internationally accepted means of billing and not our doing.
Thank you.

aliumujib:
Hi, the item weight in my invoice seems incorrect, the seller of the item specifically said it is 1lbs, I have the invoice from USPS to prove it. In the invoice your site generated the item is 2.88lbs, how come??

Hello,
Please can I have your booking Number?
I believe this is an issue with dimensional weight. Within the US which is ground shipping, the freight cost is determined by the actual weight. But, if it is international the Freight cost is determined from the higher of either the actual weight or dimensional weight.
Thank you.

shaiguy:
Nope,

My issue was raised on the 28th of May. A Thursday.

Hello,
And it was resolved on a Tuesday. Friday was a public Holiday and we do not work on weekends. Sorry apologize for any delays encountered.

aliumujib:
Chai, wey my Moto 360 dey come, shippyme pleease, I take God beg una, let my item arrive safely, I wasn't going to pay for insurance before, but now I will, please just help my life. My final project depends on that smart watch. If I had seen all these reviews I wouldn't have patronized you, well at least I'll tell my classmates not to. Just help my own cause.

Hello,
We will deliver your package to you safely. But we are quite surprised that you will probably give a company a bad name because others are doing same. Please have you had the same issue as they did?

shaiguy:
Any alternative should be better, let's see...

Hello,
We confidently say we are improving on our services daily and we have become even better with a stronger Customer base. Thank you.

shaiguy:
You are right to an extent and I felt this way before.
These guys I have just concluded are jokers and they will eventually mess you up.
I was one of those that stood up for them when they got attacked here but now even I have been burnt twice.
A word of advice, do not use these guys except your heart is made of steel else you will nearly go crazy.
Last time I missed some of my orders and it took ages to find it, during this period communication was awful. They did find the items but they came in toooooooo late for them to be used for what was intended. Someone needs to tell them polite customer service is great when it actually helps with information, polite customer service that is clueless or does nothing but just talk politely is irritating as hell.
Like person wey no dey learn, I placed another order recently, a time sensitive order for something I feel they could bring in on time - tiny order, very easy to get to me on time I thought, all my items arrived their office in the US in about 3 days, I paid for next day shipping for all the items because of timing, despite even showing me pictures of all the items, one of my items is still showing as not arrived. For this reason my items have not shipped or ready for shipping, I can't make payment too because I don't know what to pay. From the minute I noticed this, I have sent half a dozen mails, please mark the items as received so that my goods can get in on time.. Remember they are time bound..... Story... It's now day 6 and nothing still.

I will never use these guys again.
Whoever owns this business needs to know he had a good thing going but totally messed it up
If ever one is to write about how small businesses fail in Nigeria, please put this company for mind.

I am already trying to buy the item I ordered though them locally again, can you just imagine that.

Avoid Shippyme like a plague, you have been warned.

Hello,
We regret any inconvenience. Please note that your issue was logged over the weekend and could not be attended to then as we do not open on weekends. But issues has been resolved now.

Thank you for your feedback.

n3rve:
I've created bookings for all items and chosen the 7 - 12 days shipping option. I'm waiting on the items to reach and I'll pay when total costs are calculated. I asked some questions this morning using the support section but didn't get any responses. I want to believe you're services have improved and if you live up to expectation, I'll use ShippyMe for all future purchases. Thank you!

Hello,

Noted. We will be expecting your package. Yes, our services has improved tremendously. Please note that all email correspondences are attended to within 24 hours. We will definitely respond to your inquiries or better still give us a call or drop it here. Thank you.

n3rve:
Wow! I placed a few orders on Amazon that should reach ShippyMe sometime this week. Looking at all the queries here, I'm really concerned about what to expect with this company, especially considering that I need this parcel delivered to me as soon as possible. It's my first time using them and I will post about my experiences here as they happen.

Hello,

You have nothing to worry about. You are assured the best delivery. Please ensure you create a booking before the package is delivered to our US address and select your preferred option. Thank you.

teemy:
I had already dropped a message at the message centre since the day payment was made and as at a few minutes ago no one has responded nor any notification that someone even saw my message. I just got off the phone with 08035518071 and hope he would be able to make the changes. Please have your support people regularly checkup on feedback as well as reply to them (in understandable words).

Wishing you well - Teemy

P.S What is the ETA since it has now been Assigned to Batch?

Hello,

The changes have been made. The ETA is 5 to 10 business days. Thank you.

teemy:
I can't find where on the invoice I can make the adjustments. I dropped a message centre in line with the new address on shippyme site but am yet to get a reply. S1505050416

Hello,

You can not edit the delivery address yourself after placing a booking. You will need to send us a mail for this request. Please state in the mail your preferred option and the address you want to change to and we will have it updated. Please note that you will be charged for Local Freight. And the booking quoted has already been assigned to batch leaving the US. Hence send this details as soon as possible.

Thank you.

planetuzor:
Finally, I got my orders on Monday after SIX Month..... ( Order since November 2014 which was intentionally made to target the December market. But I got No order till May 2015). They gave numerous excuse whereas between that same time I had to use another shipping company (Sgkglobal) and got my goods in less than 2weeks between same november and many times in December, even in febraury and march. But Shippyme refused to deliver my others with them. Whereas this other companies don't charge you until your good's arrive. They send it down then when it arrives Nigeria they bill you. Am not trying to campaign for any company here, but am only given an honest review...




Anyway that's the end of my doing business with you. No thanks to you at all... When you guys guffed, u come up with several excuse " like this latest one of "new Management"..........

Before I Go, I have 2 profer a solution for you I don't jst criticise alone.... I would advice, instead of collecting the frieght money first from the customers before you send down the good to Nigeria, while not send it down first then on getting to the country before clients pick them up they make payment. I think with this approach you will seat up. You will be focused on sending goods down by every means. And be more business conscious and on your toes. Maybe when you implement this I might try you out again..(because that's what other companies like "SGKglobal.com" are doing.

Hello,

Thank you for your feedback. We regret any inconveniences. As you are aware your shipment was sent by Sea in error and that has been corrected. Also we already have a minimum $20 dollar balance mark for shipment so as to hasten delivery. We are also working on raising that margin and already improving on the quality of services. Thank you.

teemy:
Hi Catlanta, irohadis as for delivery from shippyme US address, can I edit delivery address to mine or must it arrive your lagos address first? Thank you.

Hello,

Thank you for your inquiry. You can edit the delivery address at any point but, it is best done before it departs the US so as to carry the updated label. Also note that you will need to send us an email to alert us of such changes. Thank you.

ulotoyebta:
Your delivery time is very questionable considering the fact that you now default in delivering. Please don't promise what you don't deliver.

Hello,

We promised and we are already delivering. Have you placed a booking recently? Please do and enjoy quality service. Thank you.

frisky2good:
Looks like it is easier to get answers here. Pease where is shipment S1504025474? The ETA is a few hours time but no update since it departed US more than one week ago. Customer service hardly replies emails and when Umar does it's unhelpful. Please give me reasonable information, not that I should wait till you have information from a carrier that I have no business with because I am tired of waiting endlessly.

Hello,

We confidently say that all emails are responded to within 24 hours. As regards your booking an email update as been sent to you already notifying you of the reason for the delays. We regret any inconveniences.

osufamily:
Alejo Oran in your oviz today is either my goods are available or be prepare for war...heading to your office right now...S1411180690

Hello,

We regret any inconveniences. As promised by the New management that your package will be ready at the end of April. We are glad to inform you that your package is now ready for collection. Thank you for your patience.

planetuzor:
Hello, this is more than 4 weeks now, why have i not been able to recieve my goods (S1411115149)

Am seriously not going to take it likely with you people again. This is Exactly ( 6 MONTHS) and my good has not arrived. Who does that.. Within this same 6 months have shipped items from SGK Global more than 3 times that has arrived. What other excuse do you have...

AM left with violently following this case now. I swear to God Almighty, i will follow this matter with all i have to any lent by all means available... You will see me in your office tomorrow. Pay me the 40k I paid into your account here in Nigeria and Return my goods to AMAZON.com in the USA or send it to SGK Global in texas with my name in this format. Am no more interested in your shipping.

Hello,

We regret any inconveniences. As promised by the New management, your package is now ready for collection. You can pick it up on Monday. Thank you for your patience.

osufamily:
Alejo Oran in your oviz today is either my goods are available or be prepare for war...heading to your office right now...S1411180690

Hello,

An email update as been sent on this issue. We regret any inconvenience. Thank you.

osufamily:
Alejo Oran in your oviz today is either my goods are available or be prepare for war...heading to your office right now...S1411180690

Hello,

We regret any inconveniences. We appreciate your patience so far in resolving the matter. We will have an update for you as discussed earlier today within 24 hours. Thank you.

donpata:
Ah!! And i was about buying a tablet from ebay hoping shippyme will assist me in bringing it here real fast. Am quite astonished by the complains here and on other sites. I have never used shippyme but i remember using circuit atlantic to ship a phone from ebay. It was meant to take 16 days but i got it in about a month. The joy of seeing it waived my anxiety.
But for me to be expecting a product for upward of 3months as the complaints have revealed is a NO! NO! for me. Thank God i came here before clicking PAY!

Hello,

We can not deny the fact that we have been through trying times but today we have grown stronger and better.

Our delivery time has now really improved and is Customer friendly. A trial will convince you. Thank you.

imas:
With all these complaints and lamentations, even if you put gun for my head I no go do business with these guys, haba the complaints too much na I know these shipping companies do have their issues at times but what I see here is rather pathetic, too bad.

Hello,

Every business has its up and downs, it is how we effectively manage the problems that matters. Your feedback do help us a long way to get better. Thank you.

rockok:
A beg shippyme, what is the statue of my package s1412053591? Pls don't tell ready for collection. I want to know where it is. Not at your office in lagos i believe. Because that is not what i paid for. Pls tell me i won't bother doing any business with you again. I tire for una.

Hello,
Please pick up your package at the designated location. Thank you.

Titan5g:
My experience
My initial perception of the e -Merchant circuit atlantic has been one of a 5 star performance, even referring them to colleagues , friends and family . However as year go by, they have shown they are not organised , declining in services delivery , and on many occasions failed to deliver products purchased
I get constant reply of "we have escalated to our US team".

Sometime in 2014 , I ordered for 2 phones of different makes, and they delivered 2 of same make. I let it go.

A colleague ordered for some fashion accessories of less then $50 , and they delivered to her someone else's Apple Mac air laptop, 2 iphones, 2 PlayStation game pads of thousand of dollars. She had to return them

These are the latest orders I made, considering the very small dollar value.
1501265671: shipped since Jan 2015 (3 month counting)
A Nautica perfume ordered to mark the birthday of a beloved friend, until now was never delivered

1410148053: Shipped Since last Nov 2014 (5 months counting)
Honda touch up paint, which i wanted to use on small dings, marks from okada and keke riders. May have been delivered in planet Jupiter

I hope i share the same displeasure with some Nairalanders.
God bless you all.

Hello,

We regret any inconvenience this delay must have caused you. Even as we try our best to ensure that you packages get delivered to you safely it is inevitable for unseen occurrences like this to occur. This is why we encourage our customers to insure their orders.

Looking at the time that had passed on this order, I am afraid the package must have been lost in transit. However, if we find the package we will notify you. Once again we regret any inconvenience. Thank you.

ulotoyebta:
Wow, these just confirmed my fears. Shippyme QoS as seriously dropped since the last time i used them.

I also have similar issue, Since January 20th when they received my last order for my package i'm yet to get them. Yet on their platform it's been displaying processing for delivery. I've called and also been to their pick up points countless times only to be disappointed each time.

Each time i call it's a different story. No two person will tell you the same thing whenever you call. It's always conflicting stories.

I was lastly told my items were forgotten in the US, still awaiting the arrival, another 3 weeks as passed since i heard that story. I wonder if they ship their goods instead of using the stipulated air freight they sell to their customers.

The tracking no for your perusal shippyme is S1501158526

Regards
Tolu

Hello Tolu,

I am sorry to hear that your package got delayed. This usually doesn't happen and I apologize for the frustration this has caused. As an online Company, we rely heavily on the carrier to deliver our orders to our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.

Considering the time that had passed we believe your package was wrongly assigned. We are expecting our pending consignment to finish clearing Customs this week. However, if the package is not found, then we will have to refund you the declared value of the package.

Strong customer feedback like yours helps us continue to improve the service we provide, and we appreciate the time you took to write us. Once again we regret any inconvenience this must have caused you. Thank you fro your patience.

Regards.