₦airaland Forum

Good day, the packages have been sent out and would have been delivered by now. The customs issues of a few weeks now had put a standstill to custom clearing processes. With the issues resolved we will have the package delivered very shortly.

Dexmars:
Please shippyme:

What is the status of my shipment S1410027262 .

I paid for express shipping and till date i am just seeing departed.

I call and all you guys say is "we'll get to our office in the US by 3pm" .

Just so you know, this shipment was booked since October.

The wedding i was supposed to use the items for is long past and the bride is even pregnant!

Is it until she delivers or the child starts writing common entrance i will receive my shipment?

Please look into this.

There are no extra charges. You are billed once for the purchase of the items and then again when the items arrive and are prepared for shipping I.e the freight costs. All bills are calculated automatically by the platform not by a member of staff. We'll have someone look into this to ascertain if there is any discrepancy. Our lines will be open again from tomorrow.

TSAT:
Irhoadis,
What will you do or say,if you are told to pay Twice for a transaction that you have already been billed and paid the extract charge?

A transaction concluded since October and was suppossedly shipped in November after paying the extra charge,is now what your staff or whoever is telling me to pay another sum and even going to the extent if RE-CALCULATING the transaction with today's, exchange rate!!!

Isn't that OUTRAGEOUSE?pls have your people send my items with the following
1410132198 and 1411046600.

I have taken the pains to reply the outrageous mail sent to me today by your people.

Catlanda is aware of the history of this orders and also some of your staff like Vincent,Umar and others in your Lagos office.

To crown it all,since Friday,your customer care line has been switched off
Pls I await my items.

As irohadis has explained, we will look into this and get back to you with a resolution.

kuru:
@irohadis

I pay you to deliver my goods to PortHarcourt for pick up and you expect me to walk into ABC warehouse just like that with out a waybill number and start searching for my items? or better still you expect me to come from PortHacourt to Lagos and start searching your warehouse for my packages

Hmmmmmmmm, I blame GEJ

The booking has been shipped. If the update has not occurred by now, it will be soon. Do expect delivery shortly especially as customs processing is slowly but surely getting back up to speed.

nenyibabs:
Shipped already? Really? My account as at now still reads 'prepared for shipping', and I have not received any mail from you to show that it has shipped yet. Please, why the disparity, kindly update me so I can know exactly which part of the process my items are. its still S1411131787. Thank you.

The booking was shipped earlier in the week and is currently enroute Lagos. We estimate that you should be able to take delivery by next week. This is however based on customs operations. While the customs shutdown is officially over we expect that they will take some time to get back up to speed as negotiations are still underway. We'll keep you updated.

nenyibabs:
@catlantic: Please, when do I expect my items? the invoice no is S1411131787. When will my items be shipped exactly?

Good morning. A customer care rep will be in touch to get the details of the transfer. There must be a mix up and they'll be able to assist in rectifying it. Thank you.

teemy:
hello catlanta, waiting for the update for invoice 1411180203. also you have yet to process the bank tranfer made since last week with reference 296305439.

Thanks for passing across the details we needed. We will be sure to follow through on the discussion you had with our representative.

kalimera101:
The number on my account is mine.

Hello, can we have your booking number. This is something we can look into for you here.

omejeo:
pls anyone know another shipping company i have not received my goods and they donot reply my mail from shippyme some tin fishy is going on

There is no news to report as yet. All interested parties are working towards a quick resolution. Do ensure you are subscribed to our mailing lists to receive up to date info. We send out regular updates via email. In case you have unsubscribed from our email lists you would not receive these updates. To resubscribe simply click the following links. For Shippyme it's http://eepurl.com/68a1L and for Circuit Atlantic it's http://eepurl.com/9c9Z9.

deyinkadeji:
CA, any news on clearing of cargoes?

The number connected to your CA account is not yours, please reply the email that was sent to you yesterday.

kalimera101:
Nobody has contacted me.

Good day, there is an update on your order. A customer service rep will be in touch to follow up. Thank you.

kalimera101:
My brother na so I see am oh. I just tire for the matter.

I'm suspecting it is missing. They should just refund me or something. I don't even know what to do. And they are for my mom, I feel so ashamed when I'm talking to her and she brings up the subject.
I now even know their customer care people, Vincent, Collins, Umar and Evil Matilda, and it's all the same BS.

Good morning. Can we have a booking number or email address so we can look into this for you? Emails are being responded to even as we speak. Have you looked in your spam or other folders.

omejeo:
pls anyone know another shipping company i have not received my goods and they donot reply my mail from shippyme some tin fishy is going on

Good day, it is unfortunate that you were not given a timely response on this matter. A member of staff will be in touch with you via email later today. Thank you for your patience

kalimera101:
My brother na so I see am oh. I just tire for the matter.

I'm suspecting it is missing. They should just refund me or something. I don't even know what to do. And they are for my mom, I feel so ashamed when I'm talking to her and she brings up the subject.
I now even know their customer care people, Vincent, Collins, Umar and Evil Matilda, and it's all the same BS.

Good day, the payment made will be credited back to your jejepay account as the order is marked "in-question". You can find the cause for this in your account. Simply click on the in-question item. You would need to provide some additional information to enable us proceed with the purchase.

teemy:
Payment for 1411180203 updated. please confirm and process. thank you.

A little patience is all we ask. If the account rectification had not been done it could be due to a number of reasons. It has been done and your account credited with the difference in the purchase and listed price. Please login to your Circuit Atlantic account to confirm this. Thank you.

Jack65:
Please stop!!! How can you say that with a straight face? Just up there, after my last post you promised me you will resolve my own case in 48hrs, that was one week ago and I have not heard from you again till today. You guys think your customers are stupid, you think you can just come here and confuse everybody. That you answer your calls, that if they can just post their order number here their case will be resolved, but why would your customers come here to get their case resolved if you answer your calls, if you attend to them very well or if your customer services are doing their jobs?

Your booking will being prepared to leave with the next batch. Your booking will be updated shortly.

Olema:
Shippyme what's happening with my Order S1410019905. Mails are not being replied and when I call you guys don't even seem to know what to do. I need answers.

Hello, it will be updated shortly and the purchase should be completed today.

teemy:
Awaiting processing on order 1411180203. Thank you

The packages have been delivered to the carrier and we expect arrival this weekend with customs clearing to follow immediately. The second package is an Air Hazmat item and will fly separately. it will be updated shortly.

drakeskull:
Today makes it the 9th business day I paid for shipping and my item hasn't shipped yet and one of it hasn't even been assigned. Now, tell me where the 8 - 12 days comes in. Wouldn't talk much.

Thanks. We'll get on this right away.

teemy:
Please process payment 466313183 to complete invice 1411180203. Thanks

Hello, we are aware of the issue and are working with the US team to have it resolved. You will have an update shortly.

Update: The rest of the shipment is being prepared as one and will ship this week. Thank you.

TSAT:
Catlanda,are you intentionally ignoring this my request or you didn't see it. You have responded to other complaint(s) after my post.
I just hope its NOT a deliberate act. As I write,my account is STILL as it were.

I'd love to assist. Can I have the booking number so I can do that?

osufamily:
What is the phone number so she can call this other line keep going straight to voicemail....908-757-0185 we are average nigerians not rich kindly assist and the office here in nigeria that i call keep saying they are waiting for update from united state for how many days?

We updated the platform yesterday and this could have affected your ability to view the details of your booking. You should be able to view the the items in your booking now. We've rectified the glitch.

drakeskull:
What is the status of S1410200277. You guys have taken down my view. I cant view any update. I need updates on the packages in that booking.

Hello, if you have been following the trend you would be aware that we have recently made a complete overhaul of our customer care staff. We are not deaf to customer issues and have taken drastic steps to ensure you get the best service delivery. Can we have your order number here so we can look into it for you. Most customer issues can be resolved once you give us a number.

kalimera101:
It really is a nightmare oh. Please no one should use them again oh.
Their customer care lie a lot. Especially one Matilda woman.
I placed for an order since June. This is November, nothing. I've shouted and shouted but I've decided to leave it to God to handle their matter for me.
The Matilda lied to me that my items are already on Nigeria's borders and is clearing customs but no be so.
I don't even know what to do again. They keep assuring and assuring. Just nothing.

Please don't use them.
They are awful.

Shippyme has administrative offices at 13, Hughes Street Alagomeji Yaba and a pick up and warehousing facility at 14, Ladipo Kuku Street Off Allen Avenue, Lagos. Do pay us a visit when you have the chance to see for yourself. In the meantime, if you can give us a booking number here, we can assist with any issue you may be having with your account.

osufamily:
Please what is the full meaning of LSM and can u give me link to contact them i think this shippyme are running scams and they are going down soon i will wait if they dont get back to my friend today i will run them down i have the link to make sure all nigeria are aware of there scam

Yes, we reserve the right to block vulgar, disrespectful, inflammatory and other such posts on our facebook page. For customers with genuine issues and constructive suggestions and criticisms aimed at helping us improve our service delivery, the platform is open. We will also only be responding to the latter here on nairaland.

twinskenny:
same complain everywhere... and oga Iroh will said he has plenty customers..

now if you complain too much they will block your access to there facebook page.

Phone calls are being picked. We even have an additional line for both platforms now. Why not drop the booking number here, as you can see we also resolve issues here in nairaland. Someone will look into it and get back to you with a response. Most likely the items arrived late on Friday and would have been updated by now.

osufamily:
Please how do i go about shippyme when goods was deliver to there warehouse since friday and no update or the customer service working no one picking there phone,i introduce a friend to them simply becuase i use them once,how do i contact them can anyone help me ..this friend was all on me screaming and thinking i scam her and she was my close family,
Regards
Faustina

An extra charge you requested for so your package could be sent to you via ABC as opposed to office pick up which was the initial delivery option.

dailydolar:
dis guys r just something else do u know dat dat package I paid for since october 27 has not been assigned to any batch n ve called dem,send mail and even post on NL to no avail catlanta told me last week dat its noted u can read our exchange above I log into my account dey did noting all dey did was to add extra 1kplus to d money am to pay n no reason for dat n stil no mail n my account is still reading same n nobody is pickig my call since money dey r lucky am in ph I would have storm dere office n give dem d heat of Dere life

You do not need to send in an email or call. It is something that will be done within the next 48 hours. We'll notify you once this happens.

Jack65:
No you didn't get me a discount, it's by chance I got it because the item's price was reduced a day after I ordered. And until this discount is credited to me I can't even say I got any. As you promised I am really waiting for this issue to be resolved and I really expect to hear back from you as no one else will reply my emails, I have sent many and I am tired of calling.

This thread was created as a forum to offer customer service to those of our customers who are more comfortable using nairaland. There is no need to descend to name calling, we are here to make your Shippyme experience better. Your request has been noted and the change effected.

dailydolar:
@ catlanta y do u people always tell lies upon lies nobody has contacted me on dis mater n not even once on dis forum did anybody say dis, so y do u say I've already been contacted pls kindly let me c d mail trail of evident dat u did contact me. I am et to notice dis even on d shippyme as I type dis abeg report accurate info if u r saying noted will b shipped beta dan u have already contacted me, all in all u people lack reporting ethics n customer raltionship. Thank for atleast saying something unlike d stupid irohadis dat called me a paid troll. Also I saw dat dis shipment S1410065753 has ladipo kuku as were am supposed to receive it well for ur info I stay in PH n I've neva receive package in lag b4 so kindly update dat to ABC terminal PH

This was addressed in the previous post. As was stated, we'll have someone look into this and rectify the issue as needed. We did get you a discount at the end of the day.

Jack65:
Thanks for talking to me at last. I guess this is what it takes for you guys to respond. Ok maybe I was a bit overboard in saying that Circuitatlantic is fraudulent but you caused it. Yes you were right, I have used Circuitatlantic extensively for a long time and it pains me that this is happening. I have introduced a lot of friends to your website and some have even ordered some things through me. So I really want you to get it right but instead you keep scaring away all your customers. You can see that on this thread.

The biggest problem you have is customer service, everybody makes mistake but the ability to communicate effectively with your customer at all time is the key. Your people don't answer their calls and please there is no explanation for it. Three numbers were listed on your website, yet non of them will be answered, I even tried the US line and it entered voice mail.

Concerning my order. You didn't address the issue I raised on my post. Once again, when I placed my order the item was $145 which I paid but by the time the item was purchased it was $131, (mind you I was following it) I believe my balance should be credited to me. Don't you think so

Your number has already been noted and you have already been notified that your package will be shipped with the next available batch leaving the US. Thank you for using Shippyme.

dailydolar:
it a lie I sent a mail fot my product with u guys dat I paid for since on d 27th november dat d status have not change u all formed busy only for shippyme to reply me after 3weeks dat d shipping number I gave is wrong n I checked my mail n immediately gave d correct number 3dayas now no reply. I've been posting d same number here for like eternity n u or irohadi have done noting abt it I tot dis forum is dead only for me to check n c u shamelessly replying people to open account n dat u reply mail after 3weeks reply indeed. I tot irohadi said dey don't need customers again dat dey r doing well incase u care my nuber is S1410065753

Hello, Shippyme does reply every email. However, the issue you raised is one which you have been given a definite answer to already.

dsunmade:
Sent several mails to Shippyme via their platform and to their email address but they have refused to reply. I thought Shippyme had turned a new leaf with the ousting of the light-fingered UChe but I guess I was wrong.