₦airaland Forum

Good morning, The batch that your shipment was coming in with was delayed by our Air Carrier, we have sent a mail in which we stated that the batch is due to arrive this week. It is important that you save the address info@shippyme.com in your address book so as to be sure that you don't miss any of our updates.

cne010: Catlantic please look into this package S1407198387 I paid almost a month (would be a month in 3 days) ago and I got an email saying it is in your Lagos office and it isn't.

Once a request for compensation on an insured item is made you are entitled to a refund or repurchase from Shippyme. Did you make a request for such on an insured booking and were refused? I highly doubt this but if that is the case, you are still entitled to a refund no matter if it occurred last year. All I would need is the booking number to begin processing the compensation.

euwajeh: As said even your insurance don't work for me I wouldn't take it easy with you people because when my 3 watches were misplaced last year with insurance I was not compensated I was told you guys will get back to me up till now no one got back to me. What I want is my items please I don't want to take it far. Thanks

infogenius, euwajeh and twinskenny are our old customers, whose business we greatly appreciate. You have been with us for a long time and we look forward to an even longer relationship with you. As you are well aware, every courier in the world has rare occasions where items either get lost or damaged in transit.

We have had items damaged in transit after we delivered in good condition to our domestic courier partner. In that case, we made an instant repurchase of the items. Israel4u here on nairaland can confirm this. Without even waiting for our partner to claim responsibility, we had reordered the item and delivered it to him. This is the type of company we are.

At Shippyme, in cases where items are missing so long as they are insured we will make full refunds of not just the item's value but the shipping costs immediately. Where insurance is not selected, we must go through every avenue to search for the items. This involves third parties such as the airlines and clearing agents and even with our best effort it does take some time to find these items.

The insurance fee is so nominal and was designed to give you an extra level of security. Especially for our business customers for whom each shipment means a profit or loss.

Please rest assured that we will continue to make every effort to find these missing items. As promised, twinskenny, do expect a call from us today.

I understand your frustration and truly I apologize if you have had some bad experiences this time around using Shippyme. This still does not invalidate the fact that Shippyme provides wonderful service and has a ton of satisfied customers. Even within this thread, you can find different customers coming forward to stand for us. Unless we opened all these accounts (some from 2011) I don't see how they are "fake" or "employees". In this age any company engaging in such would instantly be found out. Shippyme has never had the need to do so, not in our early days and certainly not now Sir.

infogenius: It would have been better if u kept shut.How many real reviews do u publish on ur site? And funny enuf u
still had to publish some that said a little of ur shortcomings that could have given the customers
to be a real re-think.
Anyway, we are reading the reviews on N/Land on the real horrible experiences from ur service
which more authentic and reliable than the one sided reviews composed by u & ur staff published on ur site.

We sincerely apologize for the issues you may have experienced. However, Shippyme's Business Account feature would invalidate your claim. There are a number of business customers who use Shippyme's Business Account not only for the lowest rates but also to expedite shipping and get their company's shipments on time. So Shippyme works both ways, whether as a customer or as a business. And please, do visit www.shippyme.com/testimonial/ to see the reviews on the site

infogenius: Sorry to write this. But to the above post I'm not convinced that you both are telling the truth

I am surprised that a thread like this will still be coming up concerning this company.I started a thread on my
bitter experience with them earlier this year.So many apologies after the ordeal.But same issues still comes up.

This is my observation.
- If you are a patient person and not in business do business with shippyme.

- If u're a business person or you want to ship items for your business or clients THEN DO NOT FALL
FOR THE 7 -12 DAYS CLAIM on their site. This is NEVER feasible.Use another shipper
if you want ur items with 2 weeks.

- Expect items from ONE month after booking.That is the honest truth.

- Do not call their 9ja customer service (pure time wasters) call the u.s team,they may help u better.

Their site records some of this terrible woes, please take them seriously b4 using them, I read them
but just decided to give a try and I hear am.

All the best to those that nerves of steel that does business with them.

op
I am not surprised with ur post and I understand what u went thru b'cos I went thru
a similar experience. I only wish u the best.

I am quite surprised at this. Apart from the Nahco strike, which was well documented, we have not had any issues with delivering on time well within our advertised delivery period. I apologize for the delays you may have experienced and I assure you this is not the norm at Shippyme

cne010: Bros make Una dey fear God before I post email evidence. I have used shippyme thrice and never have they done it btw 8 to 12 days neverI repeat NEVER!! First package took a month they blamed Nahco. Second came late 3 weeks blamed the US Team. The third one shipped exactly 2 weeks after payment and it's been 4 days and not yet in Nigeria would be 3 weeks pretty soon. I wonder who they would blame now.

Sadly I don't have any options I can't advise my friend to try them.

Good day, We deliver packages everyday within the delivery time of 5 - 10 days by air freight and 8 - 10 weeks by sea. It appears there may have been some problem here and we apologize for that. Could we have your shippyme booking number for this shipment? It would help us get to the bottom of what may have happened so as to not have it happen again.

Culbobby: I usually don't do this but it took shippyme 1 month to ship just 2 tablets i ordered from amazon, they also have an unreliable customer service with a rude lady picking up the calls. I won't advice anyone from using them but as for me, it's a rap with shippyme. No hard feelings

How Shippyme really works continued:

5. On the payment page, all the options are selected by default. You have to DE-SELECT the options you don't want. NOTE: INSURANCE is selected by default and the user agrees to the terms.
6. Finally you get a confirmation of your booking. The invoice is dynamic and the values change based on the package sizes and weights Shippyme receives for the specific booking, as well as any changes to the handling options after the booking has been made.
7. That is not all. You can follow the progress of that booking from the "Track shipment" page in your user account. You can see in realtime any updates made to your booking and the estimated time of arrival. You can also change your handling and delivery options from here before your package ships. Thus, if you forgot something like INSURANCE, you can come back and add it. Users have full control.
8. If you need to pay, the payment options are just a click away. Basically, you can handle all your shipping from your desk or phone.

Thank you @Proffdada, for the review/comment. We'll continue to work towards giving you the best shipping experience. Happy Shipping!

Proffdada: I know this is just one big misunderstanding cuz I've been using their services for most of my transactions for a long time now and wasn't disappointed. it'll take more than words to discourage me now

How Shippyme really works:

1. If you are registered, you can log into your account and view your personal user account.
2. You can click on "book a shipment" tab to tell Shippyme what you want to ship, what the value is and and how you want Shippyme to handle it.
3. Shippyme website gives you ideas of the weight of what you want to ship. However, if you have the exact dimensions and weight, you can specify it precisely. Nonetheless, such information is subject to review and confirmation when Shippyme receives the actual packages. You can also specify how you want the package delivered.
4. You get a chance to review or edit the information you have supplied.


Hello @fursh, thank you for the comment. Our aim is to provide everyone with the best shipping service. Could you give us specific areas you would like to see improvement on with regards to our customer service? We would be able to look into those areas and improve on them.

fursh: Sippyme isn't that bad, I've used them. The little problem I have with them is their customer service, they need to work on that. Their mail update is wonderful and their charges isn't on the high side compared to some other freight forwarding companies/individuals I've used in the past.

Hello. We apologize about the lost package. Could you please provide a booking number. I'd be able to give you an update on how this issue is being resolved.

Babalagzy: I am having problems with shippyme regarding a lost package. How they handle it will determine whether i'll use all my resources to litter the Internet with news of their lousy/wonderful services. I'll return with an update.

Good day. All Shippyme bills are based on your shipping rate and any other options that you, the customer chooses, rates start from $6.5/lb which if you do some research, you will find to be extremely competitive. The rates go down the more you ship and can even come to as low as $4/lb or lower. All bills are calculated and sent to you directly by the system so there is no room for "scams". If you would like a breakdown of your invoice you can provide a booking number and we'll gladly walk you through it. Thanks for using Shippyme.

bamboyl: i dey pity you people shippyme are succesful scamer real one i tell you i bought a laptop and they billed me high cost even if you message them they won't reply you

Hello, we apologize if you are having issues. Can you provide a booking number and some details so we can rectify any issues?

drakeskull: Lately, shippyme has been extremely disappointing.

Thanks. And we're sure you'll be giving us a try soon.

legalwealth: Great having you here.
Best!

Hello. Yes, this is the official Circuit Atlantic/Shippyme account on nairaland

legalwealth: Great analysis in there as I didn't even look at that and moreover,are you one of the ADMIN at shippyme.

@Rowenanai, I am sorry you are not happy with your experience but your review is far from an accurate representation of the fact.

Your title “Shippyme.com Is A Nightmare Waiting To Happen To You,” is a bit disingenous and not fair to intending users. I am sure you don’t enjoy constant power and if you do you are dealing with the generator noise. I am sure you habour some concern for security. I am sure if you had a chance to get solid healthcare you will be headed abroad. I am sure you deal with the traffic on our roads. I am sure you have to contend with corruption from the police to the politicians. That is Nigeria and a “Nightmare waiting to happen to you.” If you live with these realities, I am sure some delayed delivery of your package and disatisfaction with customer care is hardly on the same level. But I assure you we are constantly working to address those issues.

When you say “Every single one of my shipments with them has been a needless, unending hell.” it would be necessary to articulate exactly how. From what I can see, this “unending hell” is:
1. A delay in delivery.
2. Too much correspondence through the updates that tell you what has been done to your package and where it is at each point in time.
3. The inability of our customer service staff to respond effectively to you.

I will address these points one by one:

1. I am glad your items were delivered. Any delays come from a variety of reasons that include customers not paying for shipping on time, weather conditions, delays from the airlines and customs in Nigeria.

This is an exception and not the norm. The majority of packages are delivered on time and thousands of shipment bookings we have received so far from Nigerians who have used us can testify to that.

You say other “services can do it in 6 - 8 days,” please Nigerians who would like to ship would like to know those other services. We know DHL, UPS and Fedex can achieve that consistently and our Express service achieves that as well. But these are very expensive options. Shippyme ships at a fraction of their cost and still delivers within 5 - 12 working days as we promised - delays are exceptions. With this kind of effort to discredit Shippyme it should be imperative and very useful for you to put your reputation on the line and recommend to users where to go to get the better service you speak of.

2. I am sorry you do not appreciate the email update you receive from us. We use these to keep you updated on the progress of your shipment. These automated emails are a way of reducing dependence on human efficiency. Thus, the system detects when an important change or update has been made to your booking and sends you an automated notification. It would be impractical and inconsistent to depend on human staff to do this efficiently. I am sorry you do not appreciate these notices. If you pay attention to the emails, you will not have reason to call. You complain of getting replies to your emails yet you complain of not reaching us on the phone. This is a contradiction. Email is an efficient way of getting back to you and it helps us keep the cost of our service down. It gives us time to resolve your issues and then get back to you. It takes a lot of people to answer calls all the time and that cost may translate into higher costs of service to you. We encourage people to communicate with us via email. This is the 21st Century.

3. An effective labour force is a problem every business deals with in Nigeria and elsewhere. We are constantly looking for great people to work in our customers service department. Feel free to recommend to us such great people. Recently we replaced our customer service team in order to bring to you better support experience.

Our website provides a superior user experience for most of our users. We are always happy to explain how it works: http://www.shippyme.com/resources/.

Finally, if you make an effort to kill a company that provides jobs to several Nigerians, please make sure to direct them to an alternative.

Rowenanai: Hi all,

I signed up for a Nairaland acct just so I could leave this review for the shipping service Shippyme.com, since I found their ad on this site.

MY FELLOW NIGERIANS, UNDER NO CIRCUMSTANCES SHOULD YOU USE SHIPPYME.COM.

Every single one of my shipments with them has been a needless, unending hell.

- Their shipments take on average 1 mth when over services can do it in 6 - 8 days, but in the meantime you'll get masses of pointless emails.

- Their phone numbers are always switched off - SWITCHED OFF, CAN YOU BELIEVE THAT! - so that their customer service consists of responding with useless, endless emails, sometimes without basic information like Waybill numbers.

- The only time I ever got a look-alive response from them was when I told their rep that. I would most definitely be leaving a negative review on nairaland.com. A supervisor called me back sharp-sharp...just to tell me the billions of useless emails they've sent me was proof that they were doing things right. (That particular hellish string of correspondence was just me asking how to change my delivery address because it wasn't taking on their site. The emails lasted from Nov / Dec until April.)

- Their website seems straightforward enough, but wait until you start using it.

- When I shipped with them for the first time last year Dec, they said their delays were due to the Christmas season. End of Feb I was still inquiring as to where on earth it was. They send emails all the time but with junk information that contribute nothing to getting you your package.

- On July 24, I spent my entire morning driving all over the place, from the ABC transport office they emailed me that my package was at (which was the wrong location), to the right location, only to once again be missing the Waybill number. I called and called, and when the so-called customer service rep finally stopped killing the call and answered, she irritatedly told me that the "logistics guy was not around," and that I should call back in 20 minutes. It was only the ABC Transport rep calmly talking to her over the phone and explaining the basic need for a Waybill that embarrassed her enough to look up the information herself. She texted back almost as soon as I took a seat to wait.

- And then once I got home that day, the last phase started: a rep called Uche began calling me to find out where they were supposed to send a brand new package of mine, a package which in utter and unending frustration with them and their complicated website, I had neglected to notice its existence or pay for. I had subsequently paid for the package, but when Uche was calling me, that very morning of the ABC Transport office fiasco, he wasn't calling to make sure that I had successfully retrieved my wild goose chase package, whether as a customer I was all right, rather he was calling to ask where they should send this new package and also that hadn't I asked for it to be sent FedEx and in that case I owed them N3.3k. I can't even express the anger I felt. I've never used FedEx with them, I have a shipping address on my account on their website, and I had paid up what the site said I owed for this forgotten package to be sent. Friends, I was done. I told them to do whatever the hell they wished with the package.

- Statistics: Joined Shippyme.com Dec 2, 2013, and have exchanged 187 emails to date. All over more or less nothing, with one exchange alone being 61 emails.

I know this is Nigeria, but friends, this is also 2014 and there are way too many other options for any of us to keep suffering like this. USE SHIPPYME.COM AT THE RISK OF CONTINUED FRUSTRATION. OR FIND OPTIONS ELSEWHERE.

If this has not been your experience with them, I sincerely thank God for your better luck.

Thank you for reading, I'm sorry this post was so long.

Take care all and God bless.

Yes but since a kg is equal to 2.2lb then $3.4/kg is equal to $7.48 which is more expensive than Shippyme. The truth is with us, you can ship for as low as $4.25/lb. You can find the info here http://www.shippyme.com/faq/

legalwealth: That is as well too much when I know a company that charges 3.4$ per kg! !!

Give Shippyme a try! We give the best rates with the best service. You can ship for as low as $5.00/lb even less if you ship more. And for every step of the process you'll get email updates, photos of the items when we receive them and access to support from our customer care agents. not to mention the "get a quick estimate" button on the site that allows you to get a good idea of your shipping costs

moskai: Please house, what is the most cost effective way of shipping items bought from USA owned sites like ebay, Amazon and Tigerdirect?
is it CA, Shippyme, Myus.com or Chrisvic?(I used CVM for my last order but because of how they made a mess of my business I am just skeptical about using them). Please I need suggestions. either here on through e-mail. Moskai4all@ gmail dot com.

Complaints simply mean that there are some customers who have issues that we should resolve, which we are more than happy to do. It would have been nice if you could see the number of customer resolutions that have taken place here on nairaland in the months before the data hack

Mariesio: @ Catlana, I will advise you go back and do through invsetigation in-house before coming to this trend to defend the company. I have read nothing less than 6 complaint on this forum only!!!

Thanks for the review. Shippyme will continue to provide the best shipping experience possible. We hope to see you again soon. Happy Shipping!

teedeeone: I have read some people post stuffs about ShippyMe, a company that offers shipping services to nigeria and i decided to say my view. Shippyme to me as a blogger, and a good one at that, is arguably the best shipping firm. Although my 1st transaction wasn't too smooth, so was my 1st JUMIA transaction, but the second was better and the next was great. I got mails at every point to update me on every issue which was really impressive. When i finally went to pick my package, though the office was full, the customer service was top notch as all customers were attended to well and explanations were offered for some customers who still wanted to show vent even after d mail...Prior to my 1st trial and even till the day I went to their office, I usedd to think that they were fraudsters or were just incompetent. My orientation changed since then, cos i was suprised at how they could still meet up with orders.

Bottomline, shippyme is doing a tremendous job n I just must commend the co-operation among the team in their office. You should give it a try and testify

Good afternoon. I believe you have spoken just now with a company representative concerning this issue. We assure you that this issue will be resolved shortly. It is for this reason that we advice our customers to select the nominal insurance fee, so that in the rare cases where this arises, claims for missing items can be resolved immediately and a refund for the declared value of the item can be made.

johnjolly34: Never use shippyme.com, they are thieves, 3wrist watches were sent to me through them, only 1 wrist watch was delivered yesterday, I complained about this but the stupid lady that was in charge was saying nonsense, I saw the parcel opened, she said she would contact their US office but to my observation the 2 wrist watches were removed from the parcel in their office in Nigeria. I am planning to take legal action against these idiots.

Good morning, we apologize for the delays you experienced this time around using Shippyme. Your items are clearing customs and should be available for office pick up in a day or two. If you log into your account you can confirm this. We understand the inconvenience this must have caused you and again, we apologize. We hope to have the chance of giving you a much better Shippyme experience the next time.

ezeuba: I was foolish enough to believe they had something good to offer. This is one of the times in my life that I regretted taking my own advice. I was using another shipper before but just wanted to have a second opinion kind of experience in order to compare which one to use steady. Nearly two weeks after payment, my goods have not been shipped out. One of the items I bought was a wrong delivery which the seller promptly replaced and sent a prepaid return shipping label to use in returning the wrong item. Up till today those items have not been returned to the seller, who has already paid for shipping them back. If you call Nigeria office they will refer you to New Jersey office which opens from 3pm Nigerian time. They have only one email address but if you send any email to them every one denies seeing the email and asks you to resend to that same email again. I didn't know until now that email gets lost in transit too. In all my years of experience I have never seen such bad customer service, worse service delivery or a more incompetent set of people calling themselves a company. I am full of regrets for having anything to do with these people. Do Not Touch Them With A Ten Foot Pole... Bad news all the way... YOU HAVE BEEN WARNED...

They also filter the testimonials on their website to show only favourable ones and the ones where they managed to placate the customer. Bunch of liars.

Good day, the reason your package was delayed was because it was flagged by the U.S. team and held until you could provide a valid means of identification which you did not provide on time. We then shipped on the basis of good faith after you provided a less than ideal form of identification. To come forward and claim delay is quite unfair. As to the question of the missing watches, it is something we are looking into and which will be resolved shortly. Rest assured that Shippyme and its staff do not engage in theft and have a zero tolerance policy for fraud.

johnjolly34: the are even thieves, don't use the company anymore, look for alternatives, this is my first experience with this company and its bad, so terrible. I know they will not like trouble, so I am still expecting my goods.

Good day, the reason your package was delayed was because it was flagged by the U.S. team and held until you could provide a valid means of identification which you did not provide on time. We then shipped on the basis of good faith after you provided a less than ideal form of identification. To come forward and claim delay is quite unfair. As to the question of the missing watches, it is something we are looking into and which will be resolved shortly. Rest assured that Shippyme and its staff do not engage in theft and have a zero tolerance policy for fraud.

johnjolly34: lie! My goods spent more than a month with Shippyme and the items are not complete, may be stolen or removed I don't know but everything should get to me. I know they are playing pranks, by the time I start with them they will regret. They are not reliable, dependable and not trust worthy, bad customer services

You should give Shippyme a try. With Shippyme you get your items delivered in 5 - 10 days. You can also select the Insurance option so that you are assured your items will be safe no matter what happens. We also have options like Stripping and Consolidation which our customers use to further reduce the cost of their shipping. If you need any clarification feel free to ask

chukel: abeg impex is a no no. tnks. just looking for a faster nd cheaper means. about to order the tis techstream cable

Hello, I'm sure if you do a thorough investigation you'll find our rates on both platforms are very affordable compared to what you'll find elsewhere. Also, we are one of the few shipping and procurement companies that offer the full range of options from Consolidation to Stripping and Insurance in order to help you save even more money and to protect your shipments.

bimbor: Very true. Shippyme or Circuit Atlantic are too expensive. Don't even go close to them. They'll literarily milk you dry!!

Hello, we apologize for the service experience you had. We are only happy when our customers are satisfied with their experience. Is there anything we can do to help, perhaps you can let us know exactly what went wrong so we can serve you better? Also, if you do a thorough search you'll find that Shippyme rates are actually very affordable compared to what you find online. Perhaps what you need is a Business Account to meet your business' shipping needs and reduce your shipping rates even more.

Rumin8: Indeed Shippyme are terrible. There are two separate occasions where they have rendered very bad service. Took ages to deliver items that I even wanted to be shipped expressly. Charge insane amounts. Just about everything is wrong with Shippyme. Use them at your own risk.

Hello, you are right sea freight is actually the cheapest way to get goods into the country from the U.S. especially when business is involved. Shippyme offers excellent sea freight services and we deliver within 8 - 10 weeks. We are very much interested in helping your business grow and that's why we've implemented Business Accounts which further reduces the charges for those who want to ship for business purposes. The rates are lower and your shipping gets prioritized. You even have a personal dedicated Account Manager.

texaco1: that was my initial response to him. Even if the item get to mainland here,the cost to lagos will be too high tthe cost of shipping that item will be almost 20'kg. Ppl that ship in printers usually use sea shipping but some ppl say he should use shippyme or so. Well goodluck to. Him

Hello, we apologize for the delay with your order. We are looking into this issue at the moment and will resolve it shortly. You will be updated via phone call from one of our customer care agents. Thank you

BIL2010: Circuit Atlantic: You people are full of stories! This is the second and the VERY LAST TIME i will be doing business with you. I placed an order 1406129163, on Jun/12/2014 and you have delayed shipping, claiming that one of the items i specifically ordered from the manufacturer (i supplied the amazon link) and not a secondary vendor, is out of stock which is clearly a lie. They had more than enough in stock when i placed the order and currently enough of the items are still in stock! Its almost a month now and you have not even shipped my items to Nigeria!!! So how can you be claiming that the item is out of stock and you are waiting on a second vendor to supply part of the items ? I need this addressed and resolved immediately!!

Hello, why not make use of Shippyme. We've been fulfilling the shipping needs of Nigerians and nairalanders in particular, for a while now. Check us out at www.shippyme.com and view testimonials at www.shippyme.com/testimonials

guente02: Please house I've been wanting to inquire about if anyone knows any agent that ship from US to Nigeria. I'll make the payments with PayPal and use their address.
I so see lsmglobalshipping on Nairaland advertisement but im skeptical.

Good morning, we understand how you must feel and we apologize again. FedEx is processing the refund for the item which was damaged in their possession. We are in contact with them on this matter and I will have an update for you today. A customer care rep will be in touch shortly. Thank you.

Israel4u: My name is Abdulrasaq Mohammed Afolabi, i just made my outstanding
payment in respect to order 1406297735 to your Zenith Bank account
from my Union Bank account through Union Bank Internet Bank transfer,
i have sent the payment receipt to your mail so that the necessary steps can be taken for my order to be deliver to
me on time.
I have also observed that you guys doesn't reply my mail.
what is the latest development about order 1405270825 in your custody. Today makes it one week plus and i have not heard anything from you guys. you guys are fund of not calling your customers to update them on issues that has to do with their orders except the customer calls you and even if the customer email you guys there wouldn't be reply to such email. i know that you guys will say that you have a good automated mailing system that sent updates to customers in regards to their orders, frankly speaking your automated mailing system is not effective and it sucks.thanks

Good morning, we apologize that you have been unable to reach us. Our lines have been very busy this morning. We'll have a customer care agent call you as soon as possible.

Israel4u: I have been calling circuitatlantic
they have been busying my
calls..what a heck is wrong with this
people..is this how a customer care
hotline suppose to be handle
Frankly speaking the set of people
working at circuitatlantic are not
effective and competent...you mail
them they won't reply,you call
them they won't pick your call
please what impression are they
given to people especially new
customers....Circuitatlantic
Services sucks...I am just blaming
myself for making use of their
service

Hello, with Shippyme you will be given a U.S. address where you can receive items anytime you make a purchase or have items that you want to ship into Nigeria. Just visit www.shippyme.com to get started. If you need any assistance, don't hesitate to ask.

paulseyi: I have some used printer with scanner in usa. I want to ship them to Nigeria. Please who know best company to handle this. Thank