₦airaland Forum

The item has been purchased and received. The amount you paid initially is the minimum purchasing cost. The second invoice covered the shipping costs and any balances not covered earlier. This is clearly stated on your invoices before making purchase. The item has been prepared for shipping and will ship as soon as the balance on the account has cleared.

The number of calls we receive requires us to have a customer service team and so you may not always speak to the same agent every time you call. Keeping your order number close is the fastest way to get quality assistance from a customer service rep. Your issue was noted, escalated and resolved. All account functions are done automatically and we'll have a member of our team look into why the account was not automatically credited. Having used our services before, you definitely know that Circuit Atlantic is not a "fraud".

Jack65:
For me it's now clear that Circuitatlantic is a fraudulent company and incompetent ones at that. I will never do business with them again after my current one and will advise anyone to think twice before dealing with them. There are better and more reliable companies that offer similar services.

Recently I ordered a pair of jeans through them and paid the total money online into their account as usual. They approved it immediately but then won't purchase the item, even though I remarked to them that it was urgent because the size I ordered was remaining only one pair and will soon be sold out. For days I called and actually begged them to either purchase my item or send me back my money so I can use a deferent company. The phone will ring and ring yet they will not answer their call (I don't understand why) when they do answer they will tell me to give them my order ID after which to they will tell me to call back in 5 mn. So they can check. When I call back the phone will ring till eternity before it's answered but then it's a deferent person and I will go through the same giving my iD number again.

Well, eventually the order was purchased after many days and a thousand phone calls and I received an email with flimsy excuses from a Bill Morrison. Now the issue again is that when I placed that order the item was $145 but by the time the order was purchased it was $131. Normally the balance should have been transferred to my account, but it wasn't and I have sent several emails to the same Morrison but he couldn't even bother to reply. Now I am being asked to pay extra 3,791 Naira before my order will be shipped.

This is a scam. Circuitatlantic is a scam sadly. I have used their services before and this is not the first time I am having issues with them. One thing is certain now though, I will never do anything with them again after I survive this one. Order ID: 1411041688

The item has been purchased and received. The amount you paid initially is the minimum purchasing cost. The second invoice covered the shipping costs and any balances not covered earlier. This is clearly stated on your invoices before making purchase. The item has been prepared for shipping and will ship as soon as the balance on the account has cleared. Thank you for using Circuit Atlantic.

Jack65:
For me it's now clear that Circuitatlantic is a fraudulent company and incompetent ones at that. I will never do business with them again after my current one and will advise anyone to think twice before dealing with them. There are better and more reliable companies that offer similar services.

Recently I ordered a pair of jeans through them and paid the total money online into their account as usual. They approved it immediately but then won't purchase the item, even though I remarked to them that it was urgent because the size I ordered was remaining only one pair and will soon be sold out. For days I called and actually begged them to either purchase my item or send me back my money so I can use a deferent company. The phone will ring and ring yet they will not answer their call (I don't understand why) when they do answer they will tell me to give them my order ID after which to they will tell me to call back in 5 mn. So they can check. When I call back the phone will ring till eternity before it's answered but then it's a deferent person and I will go through the same giving my iD number again.

Well, eventually the order was purchased after many days and a thousand phone calls and I received an email with flimsy excuses from a Bill Morrison. Now the issue again is that when I placed that order the item was $145 but by the time the order was purchased it was $131. Normally the balance should have been transferred to my account, but it wasn't and I have sent several emails to the same Morrison but he couldn't even bother to reply. Now I am being asked to pay extra 3,791 Naira before my order will be shipped.

This is a scam. Circuitatlantic is a scam sadly. I have used their services before and this is not the first time I am having issues with them. One thing is certain now though, I will never do anything with them again after I survive this one. Order ID: 1411041688

First thing you need to do is to open an account with us on Shippyme.com. Once you do you'll be given access to a free unique US address. Simply use this address to shop at your favorite stores across the US and get the items delivered to you. You can visit our FAQ pages for more information on how to place a booking and other Shippyme related questions. And we'll be here to assist you if you need us.

DAVEZONIGLTD:
http://www.amazon.com/gp/aw/d/B00K2O4TI8/ref=mp_s_a_1_15?qid=1415730205&sr=1-15&pi=SL75

How could you help to get this product?

You are aware, as all our customers are, that the suspect responsible for these acts has not only been dismissed but has been apprehended and is facing trial. Those who have been affected by the acts of that staff are being offered compensation regardless of insurance due to the circumstances. Insuring your items is still the safest way to ship no matter the courier.

cne010:
Sit tight and hope for the best and buy insurance before the steal your goods and you won't have any claims.

Hello, the payment was made in another name different from that on the account. Also the credit purchase request you made was in the wrong amount. We've had a customer care agent get in touch and clarify this. Shipping will begin tomorrow. Have a great day!

MrsNaira:
Shippyme/Catlanta, I've paid the remaining balance of N5,035.05.
You haven't updated my account.
You just emailed me. Why haven't you updated my account?
Or do I need to upload a screenshot of the email you sent to me before that Irohadis will come and start running his mouth as if he's some kind of god !
WHEN DO I GET MY SHIPMENT?

Good day, this can be the result of a few factors, such as not selecting the stripping option. Can you provide a booking number so we can walk you through the invoice.

westwinds:
Shippyme.........SO YOU PEOPLE want to use brain to steal from me?....
And you think there is nothing i can do?? Incredible!

2 tablets i bought for $66 and now you are charging me N26k just to ship it?
If this is not blind robbery, i do not know what else to call it..... Incredible!

They are available in for pick up at our Ikeja location. 14, Ladipo Kuku street, Off Allen Avenue, ikeja.

WoodcrestMayor:
Wat abt others not heading outta Lagos?

Hello, items headed to ABC offices outside Lagos are currently enroute to their various locations. You will be getting your waybill numbers today. We expect them all to arrive within the next 24 hours.

Johnpaul2k2:
hope you guys has shipped my items to onitsha?

PLease note that the customer was given a replacement laptop. He selected the insurance option and when the laptop was damaged enroute to his location by Fedex agents, we made an instant replacement of the laptop. The last part of that conversation has been removed by the nairaland data loss. Every customer who purchases insurance for a Shippyme/Circuit Atlantic transaction is covered 100%.

twinskenny:
same story everywhiere

Hello All,
Shipments that were assigned to the 10/10 batch (October 10th batch) have arrived in Nigeria and are now undergoing customs clearing. We expect them in our Ikeja facility by next week Monday. We'll keep you posted as things progress. Also today is a shipping day, so customers who have received their assigned to batch notifications should expect their packages soon!

Good evening. The costs will depend on the weight of the item. You can provide that here and we can do the calculations for you or you could use the "get a quick estimate" button on the Homepage of Shippyme.com and then enter the weight and any other options you may want. This will automatically calculate the shipping costs for you to your desired location. Thank you.

Okattamgbee:
How much will it cost me to land a laptop from ebay (U. S. A.) down to Lagos, Nigeria?

Thanks.

Hello, we'll have a definite timeline for you tomorrow, however, I believe that the process should be completed this week. Thank you.

euwajeh:
Hope my refund will not pass this week?

Good evening, the item was purchased on the same day that the order was placed. However, delivery has not been made to our US facility to enable processing and shipping of the item. We'll have the US team give us an ETA on when the item will be delivered by the vendor. Thank you.

cuteposhy:
Oh no! The comments on this thread are giving me chills. Please catlantic can you confirm my order 1409285460 it's been processing for over a week now besides you didn't reply my mail and your numbers are not going through.

Good evening an email has been sent to you on the status of these bookings. Thank you.

MrsNaira:
Catlanta/Shippyme, Please what is the status of my shipment?

Once again, they are as follows...

1. S1408286535
S1408280962
S1408288266

2. S1409023772

I've paid all outstanding balances please verify four of them. . I can't believe I'm pratically begging for the items I paid for with my money.
Smh....

Good day,

We apologize for any inconvenience. However, the decision to observe the public holiday was not a question of religion. The public holiday was set by the Federal Government of Nigeria. Many businesses have observed these two working days as public holidays. Also, the holiday applied only to our operations at our Head Office of which customer care forms a part. Logistics, Package processing and other essential functions have continued without interruption and so packages were still being processed throughout the period. Your email will be attended to shortly.

We'll have a customer care rep call you in the morning. Thank you.

Johnpaul2k2:
Honestly,

Sorry if this sound rude but this is the worst replies i have ever received from online service provider!!!. so you switched off your phone simply to satisfy your belief?

Jesus Christ, you need to edit this post. so you keep your customers on holding for a whole 5 days because of your holidays? i can't believe this.

How do you think people like GLO, ETISALAT, MTN, OIL COMPANIES, MISCROSOFT, SOCIAL NETWORKS Operates? perhaps they shut down their activities on Sunday right?

Assuming you run a Hospital, will you allow people to die because of one freaking celebration? damn this


No wonder people gives some negative experiences with your services. not that you guy are scammers but such rules can make someone to think such.
[size=18pt]
Change the mentality of your company or you may regret this

Do not add religion to your business or you kill it

Remember the business you handle do not need any religious excuses

[/size]



Meanwhile i have sent tons of mails and willing to send more. i need feedback


thanks

Good afternoon,

Due to the public holidays our phone lines will not be open until tomorrow. You can still send in emails however and someone will attend to you. Thank you.

Johnpaul2k2:
for 4 days now, Shippy number has not be going through


i have sent alot of mails, yet no replies. NONE OF YOUR NUMBERS ARE GOING.

even the money i paid 3 to 5 days ago is still pending.

i still don't understand

here is my shippy number [size=16pt]S1410015037[/size]


yes serving public is never easy, especially many Nigerians but you guys really need to up your games. i am getting fed-up.

a friend of mine recommended me to you guys but this is not just working

Hello, I can confirm that you should be looking at it coming trough by the end of next week.

euwajeh: A bit patient, there should be a time frame. This is a company I am dealing with not an individual. I regretted ever using you guys.

Good day, we have indeed been around for 4 years. You can make dollar payments to any of our domicilliary accounts with full paypal integration soon to come, even though we can arrange for paypal transactions on an order by order basis at the moment.

Also, if you do some deeper research you will find that Circuit Atlantic prices are some of the lowest around. Especially with the price slash currently going on.

Could you please provide the order number for the transaction you described below? We would like to be able to look into it for you. Thank you.

voltron: They have been around for at least 4 yrs to my knowledge
I used another provider and was disappointed so I never try using Nigerian reshippers. They would not accept USD because they want to charge you N175 to a dollar they take a month to deliver and sometimes swap what u bought for cheap copies. I once ordered brake pads from a Ford dealer when they arrived the case had been broken and cheap China imports were inside. I complained and they zzsaid customs ospened it to check.

Anyway a lot of Nigerian businesses do international business the Nigerian way.

My advice
1: register a US address myus.com
2: shop online and they deliver to Nigeria cheaper

Circuit Atlantic pay up

Good evening. I believe I know the shipment you are referring to. The shipment was indeed mistakenly routed but has since arrived. We have been making deliveries from that shipment since last week. Could you please provide an order number so I can look at the order for you?

Maisuya1: I don't know what call circuit atlantic, whether they fraudulent or outright incompetent, I placed others for three books;
Discovery of witches
The book of life
New Chinese astrology

I payed for the fastest delivery means airfreight, this was exactly 2 months ago.
First they claimed the cargo was wrongly routed
Then they said it was lost and will file for claims from the airline
Then it was found again and has departed US( this was 10 days ago) you then wonder how many days it takes a flight from US to nigeria.

Please circuit atlantic provide my items or refund my money. (By the way, they don't pick my calls anymore)

So if u r planning to use them I suggest you don't based on my expirience.

Normally refunds take at least 5 business days to process where the customer has selected the insurance option. In this case it may take a bit longer as the booking was not insured. We ask that you please be a bit patient, the refund will go through.

euwajeh: Normal refund process should not take more than 2 business days after submitting required document. Why will it take these long? It took you guys a month and 3 weeks to admits that my items were losts after promising me that my items were still in the US warehouse,Now refund will take another months.

Have you made a credit purchase towards the booking? We'll see to this tomorrow and ensure that your packages ship this week.

MrsNaira: What I'm trying to say is that I have paid the balances on the said transactions i.e. S1408286535 and S1408280962 yesterday being Tuesday.
I have entered it on the website but it is yet to update my account.

It's important to note a few things when calculating delivery time. Notably, the time the vendor takes to get the items to us and the clearing of balances on the booking. This means that where the vendor does not make an immediate delivery to us there will be a delay. Also, if after the booking is prepared and the invoice sent to the customer, the balance on the booking is not cleared, shipping cannot take place. This is because it is Shippyme policy to ship once payment has been made.

In this instance the booking was placed on the 28th of August, but items were not received until the 8th of September and payment was made a few days ago.

In this instance, the bookings that have had payment made on them will be shipped with the next shipment, which departs tomorrow. Estimated arrival time for packages leaving tomorrow is sometime next week. I can give a more definite estimate as the booking progresses.

It is important to clear the balances on S1408286535 and S1408280962 so that they can also be shipped as quickly as possible.

Please let us know if you need further assistance.

MrsNaira: Catlanta,as regards your reply, it all seems a little clearer to me now. Today, I paid the balance of what I'm owing you which is N26,500.
These are the transaction numbers for my two shipments.
1. S1408286535
S1408280962
S1408288266

2. S1409023772

So, the question now is this:

WHEN EXACTLY WILL I RECEIVE MY SHIPMENTS? IT'S BEEN EXACTLY A MONTH AND THREE DAYS SINCE I MADE THESE ORDERS.

Thank you!!

Good day, as twinskenny was informed yesterday, we have begun the refund process. It will take a couple of working days to complete. Thank you.

euwajeh: This is Tuesday, no update yet regarding the email sent.

For the answer to this question please refer to the other thread where you posted this https://www.nairaland.com/1899781/shippyme-customer-care-thread-nairaland/1#26712117

MrsNaira: Catlanta,as regards your reply, it all seems a little clearer to me now. Today, I paid the balance of what I'm owing you which is N26,500.
These are the transaction numbers for my two shipments.
1. S1408286535
S1408280962
S1408288266

2. S1409023772

So, the question now is this:

WHEN EXACTLY WILL I RECEIVE MY SHIPMENTS? IT'S BEEN EXACTLY A MONTH AND THREE DAYS SINCE I MADE THESE ORDERS.

Thank you!!

We received the email late on Friday. It is being attended to at the moment and you will have a reply soon. Please bear with us.

twinskenny: .

Email sent over 72hrs ago ..no reply yet from your team...

This is the response we gave on the other thread where you placed this:

Good evening. As far as we can see at the moment you are only being billed for the booking S1408280962. What you see on the bill as $104.48 is for that booking alone and that is all you are required to pay to complete that booking.

The problem, if you look at your item description for that booking, is that there is an error where instead of describing the item, the item description reads "$402" (instead of say, "Hp dv5 laptop" for example). I have looked at the history of the booking and this was entered by you so it must have been an error. However, it does not affect the end balance, i.e $104.48. If you read through the invoice for that booking (by clicking "view invoice) you can confirm this for yourself. The shipping charges are all spelt out there.

You have another booking active, S1408286535, which has not been completed, however, some of the charges, which are static have been calculated already. That booking has a charge of $49.59 on it at the moment. If you look at the total balance widget at the top right of your account page you see the total of the two bookings added together. I am assuming this is what you believe to be the charge for the cancelled booking which I have confirmed has been cancelled.

The total balance at this moment is -$154.06 so you can see that the "$402"charge is no longer reflected in your account.

Do let me know if you require further assistance. Thank you for using shippyme

MrsNaira: Catlanta/Shippyme, I'm going to try to be as lucid as possible.
I have 2 sets of shipments with you. In one of them, I booked an order with transaction no. S1408280962 which I later CANCELLED ON YOUR WEBSITE. This order was worth $402.
I SUCCESSFULLY made another order worth about $170 or so which you told me has been received in your office in NJ.
You mailed me an invoice of shipping charge of N17,970 on Monday which listed the 2nd order with the price of the 1st order.
In other words, you're charging on the cost $402 instead of $170.
Please correct this error and send me the correct shipping charge for the order I ACTUALLY MADE!!!

Good evening. As far as we can see at the moment you are only being billed for the booking S1408280962. What you see on the bill as $104.48 is for that booking alone and that is all you are required to pay to complete that booking.

The problem, if you look at your item description for that booking, is that there is an error where instead of describing the item, the item description reads "$402" (instead of say, "Hp dv5 laptop" for example). I have looked at the history of the booking and this was entered by you so it must have been an error. However, it does not affect the end balance, i.e $104.48. If you read through the invoice for that booking (by clicking "view invoice) you can confirm this for yourself. The shipping charges are all spelt out there.

You have another booking active, S1408286535, which has not been completed, however, some of the charges, which are static have been calculated already. That booking has a charge of $49.59 on it at the moment. If you look at the total balance widget at the top right of your account page you see the total of the two bookings added together. I am assuming this is what you believe to be the charge for the cancelled booking which I have confirmed has been cancelled.

The total balance at this moment is -$154.06 so you can see that the "$402"charge is no longer reflected in your account.

Do let me know if you require further assistance. Thank you for using Shippyme.

MrsNaira: Alright. I'll be waiting.

Good morning, please give us some time to review this today. We'll get back to you here.

MrsNaira: Catlanta/Shippyme, I'm going to try to be as lucid as possible.
I have 2 sets of shipments with you. In one of them, I booked an order with transaction no. S1408280962 which I later CANCELLED ON YOUR WEBSITE. This order was worth $402.
I SUCCESSFULLY made another order worth about $170 or so which you told me has been received in your office in NJ.
You mailed me an invoice of shipping charge of N17,970 on Monday which listed the 2nd order with the price of the 1st order.
In other words, you're charging for an order I never made for the one I made. YOU ARE OVERCHARGING ME O!!!

Hello, Office pickups can be made at any time during our open hours stated on the website. Oftentimes we even stay open later than 5pm if a customer requires us to. It was nice to have you at our office today and we hope you are enjoying your purchase. Have a good night

datrmon: What time today, I called but no answer.

Good evening, it was nice to have you served you at Shippyme. We hope you are enjoying your phone right now, have a great night.

datrmon: Going through this thread give me chills as I am waiting for a phone I ordered through shippyme. They told me my phone is still in clearing for over a week. hope they haven't ....ok . God help me o

Good morning, we haven't received your reply yet, but a Shippyme rep. will be calling you very soon so we can get your response. In the meantime, booking s1409114059 has arrived and is ready for collection.

twinskenny: Seen your email and reply has been sent.

waiting to hear back from you..

hope we can resolve this as quick as possible

thank you

Good morning, a shipment has arrived and the phone lines are very busy this morning, that may be why you cannot get through. Your email will definitely be attended to. Thank you.

euwajeh: I have been calling your customer care line no body wants to pick up the phone. As you requested I have replied your mail yesterday. Hope these actions will be solve quickly.