₦airaland Forum

hustlelegit:
I cant search product on your site ooo

You can search again. It is working.

ThaGucci:
Hi, I recently deposited N2,600 (at exactly 10:24 pm, 11.08.2019) but it hasn't reflected yet. Please help.

My username is Jameelxo.

Thank you.

Which bank did you pay to? How did you pay?

crystalized:
I can't log in to my account. I forgot my password and I was told I'll get notification in my email inbox. By I'm not getting it. What can I do?

After the change of server, yahoo (mostly) is yet to recognise our new IP. Most of the complain recently is from yahoo.com. Our suggestion is,
1.) try sending email to our email first before using the forgot password.
2.) if the first option fail, send email to chrisvicmalll at gmail dot com and we will reply within 24hours.

Sorry for the inconveniences.

ojialo:
How much do you charge for 65kg goods or 1cbm via sea

We only do Express, Triweekly, and Normal shipping. 65kg for normal will be 65*5.7= 370.5dollars

richeso:
No replies to my request yet.. still waiting fir

You can submit the links on the website and you can get quotation from there automatically.

richysam:
What's up with CVM site?

aAK1:
Site is down o

There was an update yesterday. It is back to normal. Sorry for the inconveniences.

Chrisvicmall Business logistics is a reputable company which specializes in purchasing and shipping of goods from China to Nigeria and Ghana.

We are recruiting to fill the following vacant positions:
Warehouse Assistant
Job description
Attend to clients on pick up. Sorting out issues and report to the customer service representative when necessary

Customer Service Representative
Job Description
Responding to clients’ calls and chats online, giving clients information about services offered, sorting out complaints and responding to questions.

Requirements
OND/HND in any discipline
Good communication and interpersonal skills
Good typing skill (at least 35 WPM. You can use https://play.typeracer.com/ to test your speed).
Good relationship management skills
Proficiency in graphic design is an added advantage

Application Closing Date: 30th June 2019

Method of Application
Interested and qualified candidates should submit their applications in person to 4 Afisman Drive, off Oduyemi Street, opposite Ikeja LGA.

Chrisvicmall Team
www.chrisvicmall.com

Orion21:
Guy do chrisvicmal office in ikeja open on Saturdays I have a first time delivery with them
how I do I locate the address from ikeja under bridge
thankz

We open on Saturdays but the closing time is 2:00p.m

Chrisvicmall Business logistics is a reputable company which specializes in purchasing and shipping of goods from China to Nigeria and Ghana.

We are recruiting to fill the following vacant positions:
Warehouse Assistant
Job description
Attend to clients on pick up. Sorting out issues and report to the customer service representative when necessary

Customer Service Representative
Job Description
Responding to clients’ calls and chats online, giving clients information about services offered, sorting out complaints and responding to questions.

Requirements
OND/HND in any discipline
Good communication and interpersonal skills
Good typing skill (at least 35 WPM. You can use https://play.typeracer.com/ to test your speed).
Good relationship management skills
Proficiency in graphic design is an added advantage

Application Closing Date : 30th June 2019

Method of Application
Interested and qualified candidates should submit their applications in person to 4 Afisman Drive, off Oduyemi Street, opposite Ikeja LGA.

Chrisvicmall Team
www.chrisvicmall.com

Familoye:
]Chrisvicmic, do you ship from Harare to Nigeria?

At the moment, we do not ship from Harare to Nigeria. It is possible to ship from China to Harare (Zimbabwe).

BENOL12:
after my goods was package for shipping I don't why dey refuse to deduct the shipping money and no link to add my address for local delivery.

chrisvicmall am lost

If you are still having the issue, please provide the ref id of the item(s).

surrogatesng:
@chrisvicmall,i tried placing an order for payment and shipment of goods but it says under maintainance.When can i try again?

It is working now.

@ tmoney24

You complained without providing any details for us to know that you did a transaction with us and we pointed it out to you that without such information that it would be difficult for us to know who we are dealing with. That anyone can come here and claim that he did business with us.
Any your next thing is to say that we are mad. It is alright.

1809258614 Triweekly is your option and it was shipped through Express. It has been in the office since last week.
1809251989 Normal shipping is your option and delay was due to Custom issue.
1810088762 Express Shipping is your option and the estimated delivery day is today.

All your goods are available for pickup. You can go to the office and pick all your goods. Hopefully, it will stop all these insults.

shoptwotaste , if you cannot provide your id, we are afraid to tell you that we won't be paying attention to your post again. Our suggest that next time, try another company that guarantee you 100% that your goods will always reach the exact day. Make sure that they are the owner of the airlane that handles the delivery. When you confirm that, be sure that custom officers don't check their goods upon arrival. If they can assure you all these, we promise you, your transaction with them will always be as smooth as an egg.

We are sorry that we cannot guarantee you that. Doing that means lying to you. According to you, our office has already told you that you will be notified when your goods are available. The question you should ask yourself is this "What does Chrisvicmall gain from delaying my goods?"

@ achukwub
Without your Ref Id, there is no way for us to know who we are dealing with. The only thing we can say is that you should contact your supplier and ask them to forward the local shipping receipt to you. The weight will be there. If we are the one that handled the purchase for you, when the item reaches its destination, you can measure it with the measuring equipment in the office.

@ Zeemane
Your issue has been forwarded to the appropriate body to confirm why it has not been confirmed as received. This is because all items shipped together with yours have all been confirmed. Before 5 p.m today, you will receive a call from us.

@ tmoney24 and shoptwotaste ,
We have to admit that at the moment, we don't know your case. Imagine this, someone called you on phone and start talking that you did this you did that without giving you any information of having any transaction with you. The person cut the phone without any giving any information. Be sincere with yourself, how do you solve the issue?
Without giving any information like shipping id or order id just like Zeemane did, how can we check things out?

Moreover, it is very important to understand that our obligation is to send goods as soon as possible but there are things beyond our touch. First, understand that we are not the one driving the plane, the goods still have to go through customs clearance. If airline or custom failed to do their job due to one or two reasons, it causes a delay. The estimated time of delivery is if everything goes as plan. It is a 95% guarantee but the 5% is for unforeseen circumstances.

Without any identification like shipping id, order id, username, we do not know you or consider doing any transaction with you.

@ Kidman96
Thank you for your interest. At the moment, Lagos has been covered. No space available. Our suggest that you look into the offering of a door to door from Lagos to other cities. That is what is lacking now. The demand for a door to door delivery is high but the supplier is less. The only available option that offers such service is somehow expensive according to people that tried it. If you can find a way to make it work, it will pay off.

@ Fejeerow

The item you mentioned shows that you purchased this item yourself. For you to be using us for a long time, we believe you should have known that we do not work on Sundays. At the moment, we suggest that you contact your supplier that ship the goods to us and ask them for the weight of the item. If possible, ask them to send the shipping receipt to you. There is always a weight on the shipping receipt. Your case will be reviewed tomorrow but you can start now to make ahead by contacting your supplier.

It is also a surprise for your claim that it is hard to communicate with us. There is always 24/7hours online customer service from Monday to Saturday. You can simply chat with any of the online customer services and drop your complaint. Besides, emails are replied within 1hour to 24hours. You can also use that we to drop your complaint. If you want to contact China directly, as a long time customer we believe that you would have known that any call after 6 p.m China time ( which is 11 a.m Nigeria time) is not to guarantee to be answered. We recommend that you only call China office between 9:30 a.m to 6 p.m ( which is 2:30 a.m to 11:00 a.m Nigeria time).

It is not possible to call countless time to China office line ‭+862036487806‬ Monday to Saturday between 9:30 a.m to 6 p.m and no one answered. If it ever happens to use email or online chat to reach us. Someone is always there to answer you.

Happy Sunday.

@ Folmus,

Items are added together before measurement. So if you want us to pack together, be sure to add everything together before you place the order.

Thanks, everyone for your inputs. We will keep working to make things better.

To our friends who mentioned that we calculate inaccurately weights, please understand that we calculate to the nearest 0.5kg. For example, if your item is 0.2kg, it will be considered as 0.5kg. If your item is 0.6kg, it will be considered as 1kg. 2.3kg is considered as 2.5kg and 2.6kg is consider as 3kg.

However, if you expect your item to be 2kg and you were charge 5kg, then you have the right to accuse us. However, before accusing us, make sure that you have cross-checked the weight during pickup. We have weight measuring equipment at our offices for you to cross-check things. If there is a difference in weight, report at the point of pickup. If you live in a different city/state, request our office to send the picture of weight to you when you receive pickup notification.

For our friends that complain that our prices are high compared to others, please understand that there is no way we can improve service without prices being affected. You want to get an instant response, you want your order to be processed as soon as possible, you want everything to be near perfect and yet you want us to also offer the lowest price. Friends think twice about it, it is against the law of nature. You cannot give a woman 50naira and expect her to cook the king's soup. It doesn't work that way. This job is not a one-man army. For us to achieve things, all hands need to join together. Those hands have a family, they have loved ones, they have daily needs and they need money to keep body and soul together. They are not robots.

How would you judge us if you start hearing that we owe people that work with us? How would you feel if you log into our website and cannot access it because we no longer have the fund to maintain it? How would you rate us if you pay us to process your order and it is taking forever because of lack of funds?

When you compare us with other people, please factor both their shipping and clearance fee, their updates, their response time, etc. If it worth it, go for it.

Our goal is to make online shopping (including shipping and charges) as transparent as possible. We are humans that make mistakes but we will keep working harder to minimize the mistakes. If you have to judge us, please tamper justice with mercy.
Thank you.

@ princemolak

Are you sure that what you said is exactly how it happened? That you went for pickup and the item you received notification collection was given to another person, and you went home empty-handed? And close to two weeks, nothing is being done about it?

Please provide the Shipping ID.

@ Kctems and @ Fefeerow, first, we apologize for the inconveniences. Our Nigeria section will follow up on the case. This week we will add a local delivery page where you can request for local delivery without the need to contact anyone. The moment we receive your request delivery, your item will be arranged and delivered to you.

Please note that we do not monitor this thread regularly. Sometimes it is once a week. For fast response, please drop a mail through your Chrisvicmall mail box. Thank you

@ 0079jaBond
When an order has an issue, you can view the issue through your account events history. You can still resubmit the order after you have fixed the issue.

@ zeemahn , contact Nigeria office or even chat with our customer service online. The online chat is now 24hours Monday to Friday. This means that you will always reach us through live chat.

Daniel38:
Hello chrisvicmall, am importing different wristwatch products from one supplier for d first time on aliexpress. Pls how do i go about place my order and want u to pay for me. Actually av registered on ur site but i need guidlines on how to go about it and which email can i use to contact u

The moment you start adding the items on chrisvicmall.com/dashboard/cvmpas the system will calculate the price automatically for you. If you are having difficulties with placing an order, chat with us between 9:30 a.m to 5 p.m Nigeria time

koyyes:
Firstly, I want to know all your official, reachable local and chinese contact details including email addresses. I tried contacting you guys using the Nigerian number I saw on your website but you guys could not be reached.

Secondly, I want to know how many hours or days in total will it take to purchase goods on my behalf from a supplier and have them brought to your lagos office if I use the express shipping package.

How can i have my orders outside Lagos. Do I have to pay extra costs?

Do I need to own a website before you can offer your advertising services to me?

1.) All our contacts can be found on chrisvicmall.com/contact You can also chat with us online between 9:30 a.m to 5p.m Nigeria time. You can also send email to us from within your account chrisvicmall.com/dashboard/mail

2.) The hours it takes from time of purchase to the time of delivery depends on the item(s) you are buying, how many suppliers you are buying from, and whether the item is in stock or not. Assume that you are purchasing only an item, and then the supplier has it in stock, it will take between 5 to 8days to be in Nigeria.
Breaking it down, let's assume that you placed an order on Monday, your order will be processed on Tuesday, supplier ship out on Wednesday and shipping company deliver on Saturday to our China office. If you use Express shipping, it will be available for collection on Monday/Tuesday.

That is the average time it takes but note that the number of links/suppliers you are purchasing from, also the delivery time from supplier to our office plays a role on whether you will receive it on time or not.

3.) We do ship outside Lagos. There is additional shipping fee from Lagos office to your destination. The system can calculate that for you.

4.) If you would like to advertise your product/service on Chrisvicmall, then we recommend that you have a website or facebook page or even a nairaland thread so that when people click on the link, they will be redirected to your page.

AloyalNigerian:
@ Chrisvicmall

I'm planning to ship some goods from China through your company to Akure but now I am scared asf after reading all the reviews here.
I don't want to do something I will regret.

cc EXICON,

Our communication has improve and you will always have someone to chat with between 9a.m to 5p.m Nigeria time. Besides, to make sure that your transaction runs smoothly, please call or chat with us at the right time. That is to say, for only chat, chat between 9a.m to 5p.m. If you have to call China office, call between 9a.m to 6p.m China time. Always use Google to check the current China time before calling.

Moreover, if you are purchasing by yourself and wants us to handle only the shipping, please, please please be sure to place the order on Chrisvicmall the moment you pay your supplier to ship the item to us. Make sure that you give your supplier your correct Chrisvicmall China address. Everyone has a unique address so give your supplier your Chrisvicmall China address. When your supplier ship out the goods to us, request for the tracking number and if possible, ask them for the picture of the shipping receipt.

tjshamtip:
Hello, my question is, if I use your services to ship my goods to Nigeria and I'm not based in lagos but from plateau state.Can you send my goods to my state directly or i have to arrange another transport from lagos to my state?

We ship to every corner of Nigeria. Remember there is an additional shipping fee from Lagos office to your destination.

dablazor:
Do you offer that route? Sea shipping, that is. And what would be the rough estimate, cost-wise, for one. Also, the store dismantles the product for shipping so I reckon it wouldn't be that bulky since it would be shipped in parts: a flat board and leg cum drawer components.

At the moment we do not offer sea shipping. We only offer 2 days to 14days shipping. For the item you want to purchase, I think sea shipping will be your best option

Drey411:
Hey guys I want to order things from 1688
How do you guys charge is it based on kg or number of units.... thanks]

If you are referring to shipping charges, it is by kg. But for items in 1688, let's assume that you are purchasing an item on 1688 and the price is 250yuan, our system will convert the amount for you to dollar and you will pay the equivalent amount in naira including the service charge. Service charge is 5% but in a situation where the service charge exceeds $5, then you will only be charged $5. Note that the service charge is for each link.

Olumaeme:
I had wanted to business with this people, but the complaints here are overwhelming..

Over service has improved greatly over the past few months. Some issues might arise due to misunderstanding. To avoid issues, make sure to follow all instructions.

If you follow all instructions, from the time you place your order to the time you receive it, you might not call us for once because the system will be giving you all the updates.

Finally for inquiry, you can always chat with us online on chrisvicmall.com between 9:00.am to 5p.m Nigeria time

dablazor:
Chrisvicmall, I am curious, can one ship office accessories like office tables and chairs into Nigeria?

Those items can be ship but it is always bukky. You should consider using sea shipping

Michaelmercy
You can get the quotation from our site. Add the item(s) to your cart and the system will give you the quotation. Cannot be able to give quotation here because the site spam bot sometimes bans account without reason.

PlsBanMe:
Chrisvicmall

I ordered some goods and one of them is having issues. I suspect it might be that my account is low. Do I need to reorder after I have have paid more into my wallet?

Log into your account and click on your account event messages, you will see the cause of the issue. You do not need to re-order. All you need is to resubmit the same item again. To do this, you need to click on the order reference id, when it opens, you will see a form by the right corner. Make the adjustment and resubmit again.

LiteKing:
Greetings, please I need to buy from 1688.com could you please send me process to pay you so you can buy my item and send to me. I can't find the way to chat you guys on yourself in site hence I followed you here. Please get in touch with me. http://m.1688.com/offer/561420174057.html?offerId=561420174057&spm=a26g8.7662792.1998744630.1&tracelog=p4p&sessionid=44feaf237511f311c54a7626ae3c7cb8 so I know how to go about this. Thank you Or better still give me quotation for 10 pieces of this product to get it to your office in Port-Harcourt.

Item total price for 10 pieces :: $30.65
Service Fee : $1.53
Subtotal : $32.18
In naira based on the rate of today: $32.18*365 = #11,746

The shipping fee from China to Lagos office depends on your prefer shipping option. For shipping from Lagos office to Port Hartcourt, it will cost you additional #2500 to #3,000. You can check our shipping fee from china to Nigeria using https://chrisvicmall.com/shipping-fee-from-china-to-nigeria/1/article/

adedayolasu:
https://item.taobao.com/item.htm?spm=a230r.1.14.87.71017d02Nggmrg&id=567113119871&ns=1&abbucket=13#detail. Give me the quote of the iten quickly.
Size 44 colour black and white

Product Fee: $8.05
Service charge: $0.40
Subtotal: $8.45

The amount in Naira using our today's rate = 3,085 ( $8.45*365)

You need to place your order on Chrisvicmall before we can be able to make purchase. The price of shipping the product down to Nigeria depends on your preferred shipping fee. Use https://chrisvicmall.com/shipping-fee-from-china-to-nigeria/1/article/ to check our shipping prices.

@ Pony101,
For now, we only purchase and ship from China.

@Ngdealz

Normal shipping take between 10 to 14days days to be available for collection. The shipping days are Tuesdays and Fridays.

@nairalandbuzz

Regarding your claims, please show us the picture that the item weight is 1kg instead of 2kg you were charged as you claimed. Besides, there is measurement tool in office that you can use to weigh your item before during pickup. If the item weight is less than what you were charged, our office wouldn't have given you the goods. They will contact China office immediately to cross-check the mistake. In a situation, you live in a different city and your item was delivered to you, you can still take the picture of your measurement and send to us.

As for your second claim, without your reference id, the picture of the items we send to you, it will be impossible for us to check things out. Please do the need needful and send email to us from your dashboard. Please include the necessary details so that it will be attended to as soon as possible.

Finally, please understand that we do not monitor this forum like before. Your case will be attended to more faster if you communicate with us through the website. You can also chat with us online between 9 a.m to 5 p.m Monday through Saturday Nigeria time.

Thank you

NJPot:
"My user name is chuqudy. My full
names are Chukwudi Onyeneho. I ordered
and paid for RT surface charger last year.
The order number is 1606283757.
I have also paid for it's transport to Imo. Pls help me send the item to me through any transport coming from Lagos to Owerri. Pls.

Did you contact Nigeria office. The last time Nigeria office confirm that they have concluded with you. When you made the payment did you call them for arrangements of shipping?

Dear Chrisvicmall customers and potential customers,

Please accept our sincere apology on behalf of our company. We are very sorry and we accept responsibility for everything that might have come up.We also apologize for your experience with our customer services representatives which was below expectation both in Nigeria and China. We understand your frustration about our inadequate feedback at the accurate time; In this regard we regret that we have not met customers expectations in the past which is exactly the opposite of what we pride ourselves in.
We value our customer and understand how important they are. In view of this we have upgraded our system for the betterment of our extreme and valuable customers.

For enquries and complaint, please do not hesitate to contact any of our customer care number on

08118496432
08184043798
07086396345

Thanks.

@NJPot,
You will be called between 10a.m to 1p.m today to sort things out. Thank you

ekowo:
Chrisvicmall, I've been trying to do business with you guys but no response. I've sent several messages both email and Whatsaap but no reply. Is it that you guys are too busy or you don't need new customers anymore?

Sorry about that. We recommend that you reach us between 9:30a.m to 5:30p.m China time which is 2:30a.m to 10:30a.m Nigeria time. Starting from this week Friday, we will be closing down Whatsapp and email replies and build on what we called "In House" reply. By this we mean that we will only communicate with customers through Chrisvicmall online livechat or through customer message drop on the website.

What is your username?

NJPot:
Ok. I have sent the below message to u guys many times and you refuse to reply. I even called and you pretended not to understand. After paying for a microsoft surface RT charger since last year May, and you guys said it has been delivered while you did not send anything to me.

"My user name is chuqudy. My full names are Chukwudi Onyeneho. I ordered and paid for RT surface charger last year and I am sure it must have arrived Lagos. The order number is 1606283757. Pls who do I contact to help me send the charger to me through way bill."

We are surprise to hear that this order has not been collected. According to the order you provide, it was order of last year and it was shipped to Nigeria on the 5th of July which should be available for collection on the 7th of July.

Didn't you receive message for pickup. The reason for asking is because the system record shows that both email and sms was sent.
Below is the record

NJPot:
Chrisvicmall, may your souls rest in peace. You people are dead. So you better close down your useless website so that people will know that u guys are out of business. May God punish you people. Scammers. Seun please delete every thing chrisvic from nairaland. They are no longer in business. infact, they are now fraud stars.

Giving us the details of how you were scammed will go a long way in solving your problem. What you said is like someone walking into Nairaland and drop a line like "NJpot is a scammer and a product of mistake", without any prove of doing business with you, without evening telling you the issue he/she has with you, etc. Do you think the person is Normal?

purestone:
Friends please help me I need a loan of 250k to start up a business I will pay back in 6 months time with my land as a collateral, am based in im based in imo state, here's my email sharonpurestone@gmail.com .com tnx

We would recommend going to the bank for the loan.

Chinese Spring Festival Holiday starts from 21st of January 2017 to 5th of February 2017. As a result of this, our last Normal Shipping will be on 20th of January. The next normal shipping will be after the Chinese vacation which is on 10th of February 2017.

Processing of orders will still be going on but please note that most suppliers will be on holiday and local shipping companies will not be working. This means that the speed at which we receive your product will diminish to some extend.

Moreover, we will start accepting Bitcoin. This means that you can recharge your Chrisvicmall account with Bitcoin. For more information on what Bitcoin is all about, please visit https://bitcoin.org/en/

For customers from Ghana, after Chinese New Year, we will be shipping directly from China to Ghana. We will provide our Ghana information like bank account number and address for easy pickup and payment.

If you have any question do not hesitate to contact us. We wish you and your love ones a Blissful Spring Festival

@xcuggsm

Your account has been corrected. For the double charge you mentioned, please cross check again. It is not double charge. It has a different order number. Sorry for the inconveniences