anotherguyonNL:
@Chrisvicmall can you guys ship to Neighboring countries like the Benin republic?

At the moment, we do not have an office there as we do have in Nigeria and Ghana. We are working on it and believe that there will be a positive outcome within 1 to 3months. At the moment, we can still handle the procurement for you while you ship with any agent that delivers to Benin Republic

ceetowl:

Please how do I get the goods in my location here when I am not in Lagos ,after the goods had landed in nigeria

When the item arrived, you will be notified. Since you are not in Lagos, you can place an order for local delivery from your Chrisvicmall dashboard. We do use flight or local transportation companies to handle the local delivery.

@ Softchristo

What is the error message you received. If you have received the activation code, copy the code and and search ChrisvicmallBot and paste it there. Make sure that you copied the code exactly. If you still have issue with activing the code, chat with our customer service during the working hour or paste the error message here.

@TONYE001

Thanks for your inquiry. Regarding to your question, shippping fee depends on the type of shipping method you used during your shipment. Please note that sometimes the shipping fee might be higher than the price of the item you purchased. We have noticed that one common believe people have is that their shipping fee will always be lower than the price of the actual goods. However, this believe is incorrect. Before you purchase any product, please make sure that you know the estimated kg.

You can know the estimated kg by either contacting your supplier and ask for the kg or you can look for the same product on Aliexpress check their kg. Don't check from one source only, search the same product from 5 different suppliers and check the kg each of them put on the page. Use it as reference.

As for customers testimonies, we have been in the business for some years now and we have both satisfied customers and customers who are not ok with our service. It is very difficult to please every customer because there are some things beyond our control for example airline mode of operation, customs clearance, our errors, and finally customer's behaviour and understanding. You can check our review on our website on chrisvicmall.com or search on google review.

Finally, we are not always active on this forum. For faster response, chat with our customer service on our website between 8:30a.m to 5p.m Nigeria time.

@ stevonics

If you want to pay through Reseller, you are not required to go to the bank. You can still make the payment from your bank mobile app. You do not need to worry about the resellers. They will credit your account as soon as possible. Their number is also there for easy communication.

We are not always here to reply to messages. You can chat with our customer service on https://chrisvicmall.com if you have any question

@ Iscom

We do apologize if your goods have not been shipped. Please what is the shipping id so that we can cross-check. If you have requested for your two items to be shipped and we mistakenly ship only one, we are sorry. In a situation like this, we will add both of the shipping waits together and refund the difference to your account.

As for the dollar rate, please it was not done intentionally. The problem with naira is that it fluctuates too much. If we always keep posting the news on the front page, then it will forever remain there. Because of the way it fluctuates, we do recommend that paying through bank should be the last option to consider when paying us with naira since it takes longer to be credited than the other two options ( Cryptocurrency payment and Reseller).

Please send the shipping ids so that we can look into it.

iscom:
@chrisvimail i just want to ask. I don't know if doing business with some people is a crime. Buying from overseas is a two ways system, either you buy direct or use agent. Definitely everyone can buy without using a third party, but i don't really know why some agents are feeling like God . Though i love chrisvimail and i have used them as a procurement agent several times, but there is one thing bothering me, whether it is a general problem i don't understand. Most times they will shipped wrong items to me and if the item is a cheap item i always dash it out. This has been occurring frequently without any solution from chrisvimail. The main issue is that whenever i contacted the seller for this, they will ask me to provide the store reference ID number, that is the only means they will use to attend to me. But if i contact chrisvimail for the reference number they will tell me they don't have such number, that i should snap the goods and send the pictures to the seller. I always asked this question: if you were in the seller shoe, will you agree to this? What they're doing now meaning anything they procured for you is final. Whether bad or good. This is really poor. The bad part of it is that the seller is ready to change it. It looks like a scam to me, because no proper response to this. So guys do you have similar challenge with your agent?

If you are purchasing by yourself and wants us to handle the shipping, before your supplier ship out to our office, ask the supplier to send the following information: picture of the product(s) he is sending, picture of the package. After the supplier sent the package, request the receipt of the shipping which shows the weight of the parcel. Hold this information for reference purposes.

If we are the one paying your supplier assuming you have already concluded with your supplier, before they ship to our office, make sure to request for the above information.

When we receive the parcel, you can request for a picture of the item(s) we received. Picture request is now possible on our website.

Following the above instruction will help us eliminate 95% of the issues like an incorrect product, weight issues, incomplete products, etc.

The truth is that most suppliers on Alibaba, Aliexpress, 1688, Taobao, Tmall, etc are just a third party. The truth is that the person you are speaking with might not be the actual person sending the goods to our office. For example, your supplier might be in Port Harcourt while the person that will ship to us might be in Sokoto. Your supplier might be purchasing from the real sender. If the real sender makes any mistake, the supplier won't be aware of it. However, if you request for all the information we mentioned above, it will eliminate major issues.

We sincerely apologies for the inconveniences.

Oluwatosinosa:
I would like to know, do CVM check the quality of products purchased?

We cannot guarantee the quality of an item. Our recommendation is: always check the water depth before jumping in. For example, if your plan is to buy 1000pieces of an item, just buy 1pieces to 5pieces of the item first. Check the quality when you receive the item. If it is up to your standard, then go ahead to buy the 1000pieces.

Evilgenuis:

Chief I greet you, please what's the difference between the 3% service charge and CVM fee...cause I saw a different amount earlier and now a higher amount.

It all depends on what you are trying to do at the moment. For example, if you are placing an order for both purchase and shipping, the service charge is 3% of the item you are buying.

osmeka:


My items shipped with Chrisvicmall since March has not arrived and no update from them.

Most goods have been cleared and from this new week, we will start updating. By Friday this week, if there is no update from us, please contact us immediately. Thank you for your patience.

@iscom
Your shipping id?

@Ceceliaa34

We still ship. Shipping now is once a week. Only normal shipping. Express and Triweekly is not working now. Normal takes 10 to 14days but with the situation on ground it might take longer. There is limited flight

seyigiggle:


Is Chrisvicmall still in operation?

wishgit:
Please is chrisvicmall still operations?
I want to use their platform

We are still in operation. However, shipping has been reduced to once or twice a week due to limit flight as a result of this world issue. Orders are being processed on regular bases.

Good day,

Yes, we are still operation. You can still be able to place your order. However, due to limited flight shipping is now once or twice in a week.

Kindly chat with our customer care reps on our website chrisvicmall. com concerning this by clicking on the blue live chat icon that says ''we are online, chat with us'' You can also click on the video tutorial icon on our website.

Lollybilmac:
pls how can I fund my wallet on chrisvicmall
I av tried instant top up with rave bt d wema bank acct number isn't correct

Yes we are reliable. 4/6 Afisman Drive, off Oduyemi Street, opposite Ikeja Local Government
Ikeja Lagos Nigeria
For Inquiry: 002348155958098 or 002348184043798
For Parcel Collection: 002348109629262

Lovadeshy:
Hello, am new here and never do business with chrisvic before. How reliable are you and can I have your addresses in China and Nigeria.

Am a no bullshit person and will try your service once, if you're good, "Na you go tire" if otherwise, "make we never meet again". �
Thanks.

Kindly chat with our customer care reps on our website chrisvicmall. com concerning this by clicking on the blue live chat icon that says ''we are online, chat with us''

Ganjafama:
@chrisvicmall, I reside in Sapele, Delta State. I intend doing business with you guys. How do I get my goods from Lagos to Sapele. Do you guys handle the shipping till it gets to my doorstep ? Or do I use another logistics company to pick and bring to my state. Please educate me.

Kindly chat with our customer care reps on our website chrisvicmall.com concerning this by clicking on the blue live chat icon that says ''we are online, chat with us''

Ganjafama:
@chrisvicmall, I reside in Sapele, Delta State. I intend doing business with you guys. How do I get my goods from Lagos to Sapele. Do you guys handle the shipping till it gets to my doorstep ? Or do I use another logistics company to pick and bring to my state. Please educate me.

Kindly chat with our customer care reps on our website chrisvicmall.com concerning this by clicking on the blue live chat icon that says ''we are online, chat with us''

Lollybilmac:
pls how can I fund my wallet on chrisvicmall
I av tried instant top up with rave bt d wema bank acct number isn't correct

Good day sir/ma, kindly chat with our online rep on chrisvicmall.com by clicking on the blue live chat icon that says ''we are online, chat with us''

iPrevail:
Please, l need immediate assistance. I've tried to procure on Aliexpress through Chrisvicmall, but everytime I get "Order has issues".. The main excuse is that they can't contact supplier online and I need to include Aliexpress supplier phone number, which I can't find anyway on the site. I was really hoping to take advantage of the price slash this season. Any help?

We apologize for the inconvenience, kindly chat with our customer care reps on our website chrisvicmall.com for any inquiries or complains by clicking on the blue live chat icon that says ''we are online, chat with us''

heromusicky:
Am thinking of finding an alternative to chrisvicmall,your service as been great,but your customer relationship is really poor,been trying to call you guys u aren't picking calls also on your wechat,you are deliberately ignoring the messages,

sammyscholar:
Hello Chrisvicmall,

I have a product I want to buy and import from alibaba. How do I reach you?

Youcan chat with us on our website chrisvicmall.com

Outis:
How can I get in touch?

I have a 106kg package from Alibaba

In order to make sure that we receive youe item without issue, ask the supplier to send the goods to our china address. Make sure that you gave the supplier the address which you can find from your “My China address” which you can find within you Chrisvicmall Dashboard.

If you have any question, let us know or chat with our customer representatives on our website.

The delay is due to the festive period

Uptowntradition:


This is the same thing your agent said,at least an explanation will do...This is not assuring..

Kindly chat with our customer care reps on chrisvicmall. com by clicking on the live chat icon. Thank you

wg01:
i am trying to reset my password and the temporary password sent to me does not work. what do i do?

We apologize for the delay, you will get an update soon

Uptowntradition:


My shipment was slated to arrive yesterday,please I’m panicking kindly look into it,this is the first time I’m having delayed shipment here is the shipping ID....1911301651

Thank you for this review, you will get an update today.

XtremeGoddess:
@Chrisvicmall

So far, my shipping experiences has been smooth and have always arrived before estimated arrival date

However, I'm expecting a shipping order with Monday as the last estimated arrival date and this is raising my bp a bit
I really hope it arrives on Monday �

@Isaacjay

The shipping fee is different from the product fee. When your item reaches our China office, you will be notified. Then you are required to pay 50% of the shipping fee before the item can be ship from China office.

@Olabukola
Ask your brother to fund his wallet. Then he can transfer funds from his Chrisvicmall wallet to your wallet. If you want to fund your brother's wallet by yourself, you can use any of the methods which you can find under your Chrisvicmall Dashboard. That is Dashboard->Wallet

Good day sir/ma, you will get an update tomorrow concerning your goods.

heromusicky:
Hello chrisvicmall,my shipping was Process last week friday,am supposed to receive the parcel on Wednesday but it is yet to land in Nigeria as we are talking,lot of my customers are waiting for this item which I have promised them they will get it before this week runs out that is why I used Express shipping,,Dont tell me I should message you on your because your customer representative are not professional atall anytime I ask about the status of the goods they keep mute without replying me again... ‭1911289988 that is the shipping ID,Don't tell me you are yet to receive it because am tired of hearing that since,You supposed tell me where exactly it is and what caused the delay...Bag Batch: 191129NGE1

Good day sir/ma, kindly chat with us on our website by clicking on the live chat icon. Thank you

emmydiamon:
Sorry i want to order 2 watch like how much will it cost me for the delivery from china to Abuja?

Good day sir/ma, kindly chat with us on our website by clicking on the live chat icon. Thank you

sol4luv:
Hello, how can i fund my wallet using online transfer. i can find your account number on my dashboard

Good day sir/ma, kindly chat with us on our website by clicking on the live chat icon. Thank you

frank417:
Trying to register but getting an error message "email not allow"