₦airaland Forum

Good day sir/ma, kindly chat with us on our website by clicking on the live chat icon. Thank you

sol4luv:
Hello, how can i fund my wallet using online transfer. i can find your account number on my dashboard

Good day sir/ma, kindly chat with us on our website by clicking on the live chat icon. Thank you

frank417:
Trying to register but getting an error message "email not allow"

Good day sir/ma, kindly chat with us on our website by clicking on the blue live chat icon that says ''we are online, chat with us'' Thank you

Poet605:
@chrisvicmall kindly help. My "undecided item" page is not opening. I need to procure some items asap. What can I do or id it a general problem on ur site? Kindly help

@UsedStore,

We highly recommend that you pick the goods and examine them to make sure that it is what you order for. Leaving them at our warehouse attracts demurrage after a week of arrival.

@ Ojasweb,
Your shipping id please?

@Worworbabe

What is the tracking number given to you by your supplier? Have you tried searching the tracking number on our website to see if the item has reached us not? You can also ask the supplier to help you check the location of the item. Please if the item has reached and you have not been updated, contact us immediately.

@Skyler98,
Please, what is the shipping id so that we can check why you have not received the goods till now?

Good day ma, the weight on 1688 was wrong, we will weigh it again and send you picture of the actual weight

tabletgirl:
Hello Chrisvicmall, i have serious beef with you. I am helping my brother import things from you guys and i have been using you since 2015 or so. Anyway he ordered some screenguards, on your page it says the weight is 0.02kg, he ordered 600. The weight should be around 12kg, however on arrival to ur china office it is now said to be 30kg. Ha! He wont only NOT make profit, he will spend his own money. That is not acceptable. 12kg to 30kg? Nooooo! Guys fix this please ASAP. Find attached proof. we want to ship this week about 50kg exclusive of the screenguards please dont run us off. Do the right thing. My brother is so crushed right now. Please fix this Thanks

Your support is asking me to wait till it gets to lagos and demand for reweighing but i am not in lagos and usually pay for it to be sent to me via God is Good Logistics. Kindly fix this asap. I am not happy with u guys at all

Good day, kindly chat with us on our website by clicking on the live chat icon. Thank you

o9o9:
All phones not working. No response from you guys. Items taking forever to get delivered.

Good day sir/ma, kindly chat with us on our website by clicking on the live chat icon. Thank you

blessedlibra:
morning chrisvicmall, I registered on your site to purchase some goods, when I tried funding my wallet using flutterwave payment processor on your site, my firrbank account was debited to the sum of #10,300 while my wallet was not credited. instead, it gave me a "failed transaction" message after all the whole process. please do something.

The shipping was delayed. Hopefully it will arrive next week.
We apologize for the inconvenience. Thank you

alwayspositive8:
Hope you know that the person I ordered for which happened to be the first time is not finding it funny with me... You guys should give update. What is really happening

Good day, we apologize for the unpleasant experience. There was a delay. we will update you when your goods arrive.

NAVYdogg:
chrisvicmall i was expecting to receive a message or call from you people about my goods that was supposed to have arrived since on the 8th but up till now no news about my goods, Haba! what kind of wahala is this.

It took about 2days for account to be funded to my chrisvic wallet, after that it took about another 4days to place order which you people claim you were going tru technical challenge then, procurement of the goods about 7days, after all those time wasted my items that am suppose to receive 2days ago no single update from you guys. No wahala, after today and i don't get any update about my goods you guys should be expecting me in your office, cos i must get my goods or my money b4 i leave.

Good day, we have not received it yet, kindly be patient, we will update you on its arrival. Thank you.

alwayspositive8:
@Chrisvicmall am expected to receive my goods yesterday, but till now have not gotten any update. I tried contacting your support but the lady that responded doesn't even have an idea of either when my item will arrive or where is it presently. I helped a friend in placing this order based on my previous experience using your services which was good but now am felt disappointed. Shipping order number is 1909231787

Good day, kindly chat with us on our website by clicking on the live chat icon. Thank you

o9o9:
Why was my order changed from Express to Normal Shipping?
I need it changed back as i need those items ASAP and can't deal with waiting for the normal shipping.

Good day ma, sorry for the late reply, we open at 8:30am - 5:00pm Monday, Tuesday, Wednesday and Friday. On Thursday, we open at 10am-5pm and on Saturdays, we open at 9am-2pm.

XtremeGoddess:
@Chrisvicmall
Will your office be opened today

I need an urgent response

harry903:
chrisvicmall what is happening? have not been able to merged all of my recieved orders for shipment since 17th and am losing my customers. My order should arrive by next week as anticipated but now I have to wait till next month.....Not cool at all,u promised it will be resolved yesterday,today and notting can't ship out...its like all my orders are stucked on your platform... FOR A FIRST TIMMER, NOT HAPPPY AT ALL. Please do something!

We are very sorry for that

biggboy:
Hello chrisvic, I have a package that arrived your China address, but you guys are not on whatsapp. I need account to make payment, it's not on your website. I want to pay for normal air shipping. Please reply. Thank you.

Kindly chat with us concerning this on our website by clicking on the live chat icon. Thank you

@aAk1, please drop your shipping id

@Harry903,

Give us your two shipping ids which cannot be merged together?

ikelords:
Do you handle sea shipping?

No we don't.

ib22003:
Hello Everyone
Please, who wants to fund their https://chrisvicmall.com account. I have $330.58 for in house fund transfer.
Bet Regards

You can still ask for withdrawal and receive your money.

XtremeGoddess:
Chrisvicmall is not even answering anymore �

When we are not replying here, you can still chat with us through the livechat on chrisvicmall.com from 9:00 a.m to 5 p.m Nigeria time

@primeache

Request the shipping receipt from the supplier and then wait for the item to reach a destination. During pick up, cross-check the weight at our office again to see if there is any difference.

primeache:
I don't know why there is always discrepancies between my sellers weight and Chrisvic
Yours is always higher.

Next time your seller send an item to our office, ask the seller to give you the receipt of the shipping from their office to our office. You will see the weight written there. It will help you to check if the mistake is from us or your seller.

Also during pick up, always check the weight of the item in our office.

XtremeGoddess:
Helloooooooooo...

It depends on the kg.

XtremeGoddess:
Is Consolidation free or at a cost?
Are there any other charges I should know about?
I reside in Osun State, how will the goods be way billed to me?
Can someone collect the goods in Lagos on my behalf?

PS - It's my first time using the service

1.) Consolidation is free. When placing an order for shipping, group them together.
2.) There are no other hidden charges. Please understand that we charge to the nearest 0.5. For example, if your item is 0.1kg, it will be considered as 0.5kg. If your item is 0.6kg, it will be considered as 1kg. Also note that items like cream, perfume, bottles, have additionals charge of $1.5 per kg.
3.) It can be sent to you to your destination but there is a shipping charge from Lagos to your destination. You can also ask someone to come and pick it on your behalf.

XtremeGoddess:
I want to use your service to ship some products from China to Nigeria...
Do you offer consolidation service because I'm buying from 5 - 6 sellers and my goods might not arrive in one day
Another thing is Can I count on you... It's my first time using your service and I don't want to regret

Thank you for your inquiry. We do consolidate goods. If you are purchasing by yourself, remember the following;
1.) Remember to ask your supplier to use the exact address on your Chrisvicmall account "My China Address" when sending the goods to us.
2.) Remember to request the tracking number from them the moment they send the item to us.
3.) If possible ask them for the weight of each item at least it will help you to know the estimated shipping fee we will charge you.
4.) Finally, follow up. Once they informed you that they have shipped out, if you receive no update from us after 3days, please contact us immediately.
5.) Understand our charges.

If you do your part well, the rest is for us to do our well. We believe that there will be a smooth transaction at the end of the day.

On your dashboard, check "My Profile" and you will see "My China address". To add phone check the "View Profile"

eddyboii:
Christvic please I want to order for 3units of a product but was told I can't that it must be 20pacs and above, I just 3 to see how fast the product will move,

What is the link of the product?

Dawdy:
If l make order from Osun state, can my goods be sent to me without comming to Lagos to receive it? If possible, And how much will be charged?

All goods go through Lagos first before they are dispatched to other cities.

adedapodvirus001:
Chrisvicmal please can you help me to buy and ship industrial spare parts like bearings, belts and cutting disc to nigeria

Yes we can

@ princedblash
After making payment through bank deposit, atm payment, or online transfer, you are required to fill the payment notification. It will help us know that the money belongs to you.

@princedblash,

Log into your account and then click on the Dashboard. When it opens, from the menus on the left, you will see "My Wallet", from the drop down menu under "My Wallet". Choose any of them to make payment. If you want your account to be credited immediately, use the "Instant Topup" or Bitcoin payment. Otherwise, use bank deposit

Change in the service charge, 1688.com order placement method, etc starting from 1st of September 2019

1.) Order placement for items from 1688.com will be changed. The new method of placement order for items from 1688.com will enable you to know if an item is in stock or not before placing an order, know the domestic shipping fee from supplier office to our office. It can also help you to monitor the order status in 1688 without contacting us for an update. Finally, it will enable you to monitor the location of the item from the time the seller shipped out the product to the time it reaches Chrisvicmall China office.

2.) You can be able to transfer fund from your Chrisvicmall wallet to another user(a friend or relative) on Chrisvicmall.

3.) The service charge will no longer be 5%. The new service charge will be 3%. If you are a regular shopper, consider using our monthly subscription.

4.) You can be able to request for pictures of your item, ask for protective carton for your fragile item.

The above update will take effect starting from 1st of September 2019.

Uptowntradition:
Please chrisvicmall i cant find your chat box,i need to speak to a staff

The chat is on now. Please check. Normally it is on between 8:30am to 10p.m Nigeria time.

aAK1:
Chrisvicmall I contacted you china office concerning my goods that left China on the 5th by triweekly and I was told that item took only 4 days to arrive Nigeria but till now it hasn’t been updated

Sorry, there was a little hiccup in during clearance. Thank you for your patience.

ThaGucci:
I used Zenith Bank. Paid via USSD code that appeared on the site.

Did you fill the payment notification? If you have not, please fill it and your account will be credited after confirmation.

seyigiggle:
i guess you have not filled their payment notification.

Thank you for helping out.

aAK1:
Chrisvicmall what is going on with the items estimated arrival date was 2 days ago. Till now nothing has been done

If it is normal, expect some updates tomorrow before closing time