₦airaland Forum

GAZZUZZ:
A lot of back and forth finally you all have my attention.



Crocif i will take on the following repairs on your car for free .

Oil pressure warnings

And Your current codes

P0430, P1717, P2251, P2647.

Topic was posted on cartalk for that reason i will share the repair info with step by step procedures used in solving these issues.

In the meantime my next few post will focus on the theoretical aspects of the repair process before i finally dive into the dirty work.

adanny01:
I have nothing against you, just for the record. I have no stake in yours or anyone's business in this line of business.

Having said that, points 1-4 will never surprise me because you had the chance TWICE

You treated this thread with kid gloves, pointing fingers at this point is still saving face. Anyone who fixes Crocif's problems at this point is a hero, you allowed that to happen.

Please say less and seek PR and TECH assistance. You can't make this go away on your own.

Kewtt:
Connect for a similar vehicle will be appreciated

Kewtt:
Bro .. I need your connect ... for this car at 400k... I don't mind paying 500k

Grupo:
If you could drive the car to and from the east, then I'd say that the work done on the engine by rad is not as bad as you have been painting it.

I think you had an agenda from the get go before even going to their workshop.

DUNKA:
Mazi well done and thank God for journey mercies. Just goes to show that even a kazeem if properly guided can get the job done ✔. Lessons learnt

Mendy31:
At Asaba
Head bridge traffic

Ogbadibo80:
What do you mean by this?



Very detailed response.

Crocif are you accusing them falsely?

adanny01:
So you do sell tokumbo engines, why am I surprised? And you don't want to source toks ECU

Why didn't you consider the most viable option between fix or replace.

And you are still against the replacement when you had your chance (TWICE). What will you do differently if you were asked by op to fix it considering he still has a warranty.

DUNKA:
Mazi the only thing I can say is sorry for your loss. We have 15 year old illiterates that can take apart an engine and couple it back fixing a car in this our age and time I repeat is not quantum physics. This should be an eye opener that all that glitters is not gold. Beware of packaging the grass always looks greener on the other side. Too bad

radautoworks:
Hello,

I'm sorry to hear this and glad you are okay.

That much smoke means most likely bad valve seals or the rings. If the smoke is at startup after being parked for a while and eases off (like it seems to in the video), it is the valve seals- which we did not provide. YOU DO NOT, I REPEAT, YOU DO NOT NEED A NEW ENGINE. when parked for a while, the oil is leaking through the valve seals into the exhaust. When the car is started, it burns off giving the white smoke you see. If it was the rings, the smoke would not stop or ease off. No matter where you go next, do not let them sell you an engine. Simply get high quality valve seals and have them installed.

P2647 has to do with the VVT which was leaking badly. We corrected the leak because a lot of the time that clears the code and saves you having to buy a sensor. In addition, compared to your other problems, the sensor was not considered a major issue.

On the P0430 catalytic converter code, as you see below, it was not present at either visit however the oxygen sensor (P2251 & P0134) we told you about is on the same bank as the catalytic converter that is now throwing a code which is not uncommon.

[s]As far as the rear differential, when we looked at it, it had a bad seal which you also provided and we replaced. Had it been bad, there would have been an unmistakeable roaring sound when the car was driven. I don't know what, if any, bad roads may have damaged your differential but the only problem with it when it came to us was the seal.[/s]

Given how displeased you were, I'm surprised you embarked on a long distance journey workout a third party check which would have removed all ambiguity. I was anxiously awaiting the results. As much as I sympathize, we cannot bear responsibility for third party parts. We took the motor apart twice because of the oil pump (another third party part).

I wish you all the best but can no longer invest time and money into this vehicle unless we use our own parts.

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radautoworks:
Apologies! I thought I removed all identifying information. It has been fixed.

About Blessing, she is consistently our auto assistant with the highest customer satisfaction rating on attitude so I'm shocked by this statement and frankly find it hard to believe but not all personalities get along so I will defer judgement.

About the struck out portions, they are documented on video so I'm not sure why you say they are false. As you say, no need to argue. I still urge you to take it to a neutral shop for an assessment on the car's health. You previously stated you are not auto savvy and I think you are approaching car repair from the same angles as computer/electronic repairs. They are not. You need an independent review from elsewhere about the car's condition to assuage your fears.

Also, I stand corrected. I mis-remembered a statement of yours. Apologies for the incorrect statement.

And whether your accept it or not, I apologize again for how you feel

radautoworks:
Apologies! I thought I removed all identifying information.

radautoworks:
Alright, NOW I'm going to talk.

First, have YOU spoken to Glen about the repairs after pickup? Because he spent a LOT of time with your wife explaining what was going on. Below in the additional work he did personally on your vehicle. Some of it he wouldn't have recommended if you were paying for the work but he did it because he wanted to make it up to you.

What my staff and I don't understand is [s]you never say anything when you are not satisfied[/s] but drive home and then write a report on Nairaland. Why don't you say something when you are there? Everytime Blessing calls to explain something to you, you tell her to talk to your wife when it's obvious that she doesn't understand what we are talking about. Then you take third party information and post it here.


1) there was no blue smoke from the exhaust the first time OR the second time the car left the shop. I already posted a video of when you brought the car back, no blue smoke. I will be posting the video of the car right before it was given to your wife.

2) the check engine light is on because of an oxygen sensor (which was explained to your wife). The oxygen sensor was on the original diagnosis scan (feel free to check the video). You didn't supply the part, we didn't change it.

3) Glen explained to your wife why the pressure light was still on. This was a common problem with that year. Your vehicle does not have the system upgrade required to get rid of the lights. The repairs causing the lights were done but the upgrade is a Honda dealer thing which we cannot do. He was going to follow up about if we could find a way to remove the light. Please see the TSB below. The only part not done was the circled last step. Again, this was explained in detail to your wife.

4) I don't know if that happened but I will take your word for it and apologize. A lot was done on your vehicle and I concede it could have been forgotten.

5) we didn't know about any strange noise and we're focused on your primary complaint.

6) like I previously said, old and new parts sometimes take some time to mesh especially when you are using tokunbo parts. That's part of why Glen kept running it and taking it on test drives to make sure nothing else happened due to the extensive work done. And, according to you, the noise has stopped.

7) [s]despite the fact that one or two of your recurrent issues were caused by defective parts supplied to us,[/s] contrary to company policy we did not charge you to redo the work because of the previous poor communication on our part.

8 ) [s]You bought this vehicle for about 400k if I remember correctly. When you did, you knew it had extensive issues. We did extensive work to make the car road worthy (which we maintain it is). For this work, we charged about 200k.[/s]

You currently have a road worthy car for dirt cheap with a 90 day warranty on labor and 1 year on parts you did get from us. In my opinion, it would not be the best move to sell the vehicle but you do you.

I believe that we have gone above and beyond to satisfy you. At this point, all I can do is apologize if you feel your car is not brand new, request you take it to another shop with no knowledge of any of the work done so far on it and get their opinion on the health of your vehicle. We stand by the work done on your vehicle.

P.S: if you decide to sell it, bring it to us, we are pretty sure a buyer will jump on it.

emmyN:
Okay. You will need to confirm from her all the information she was given. This will help in knowing the correct status of the car as it is.

9icetoo:

Nawa. This matter get as e be. Oil pressure light still on? The vehicle shouldn't have left the workshop with that light still on.

This motor sha.
Even the VSA has not been sorted.

OP, check your battery first. If you have another car and the battery is new, swap it with the one in this mdx. The mdx is known to throw a lot of warning lights when it's battery gets old. This is an inexpensive attempt to rule out an issue.

If the warning lights come back, then ....

emmyN:
I understand your wife picked up the car. Were these lights on the car at the moment it was picked up? Why weren't they addressed on the spot, or what explanation was given for them?

Grupo:
At this point, I'd advise you to count your losses.

Sell the car and buy a Toyota or Lexus.

There's a reason why many Nigerians don't drive cars like Acura here.

Jarus:
I had a price quote from someone else in my hand. I complained about it on Twitter and someone recommended you here. I came here, pick your number from your profile and your staff picked the call.

First, they said you don't have a whatsapp number - not good for this kind of business which requires sending pictures of parts you want changed, listing a long list of items to buy, forwarding whatsapp message from mechanic etc.

That your staff gleefully insisted I can't send the messages by Whatsapp was already a turn off.

She asked me to send sms. I sent 3 text messages.

After like 10 minutes of waiting, I called to ask for progress. Alas, her response was "Let me check the phone message". Imagine, if I had not made follow-up call, I would just there, thinking my message request was being attended to.

She she said did't receive them. Later, she said she saw 1.


I called later snd she said I should send email. I sent the email.

Even email did not get acknowledgement for like 20 minutes.

When she confirmed she got the email, she said she would get back to me shortly.

I waited and waited, calling at intervals ( I needed to make decision urgently as I was about transferring money to the alternative supplier I was talking to)

Like 1 hour later, she called and was about calling the prices for me on phone - about 12 items o. Told her what was the point of email she asked me to send if she can't copy my email list, paste and just add prices in front of them, rather than dictating when I was inside Taxify and didn't have a pen.

Well, she scanned some rough paper document to me after another 40 minutes, half of which was either not responded to or illegible.

Not a good experience in customer service.

Kewtt:
Hmmm we wait

Jarus:
Madam, your customer service is crap. Someone recommended you to me today and it's been a crappy service so far.

Kewtt:
Great. Crocif we await your report.

radautoworks:
please do because when I asked Glen about it yesterday he said it was done and they were waiting for pickup. He said it was done since I believe Wednesday but they wanted to run it and make sure there were no more issues and no lights came back.

radautoworks:
Op @crocif, your car has been ready o. I don't know if you got the call.

speedfreak:
Lol, they have, as long as you check in at least 30mins before the flight you’d have little or no problems, I like how they easily reschedule flights, in cabin ambiance and general professionalism, although the ground crew in Abuja can be very rude and annoying