₦airaland Forum

Nbote:
Dat one has been resolved, But for hours now I can't buy or allocate data and customers have been waiting... 08064318421

Hi Nbote, i sincerely apologize for the inconvenience. Kindly confirm the error message you received. Regards

hopebacy:
hello, why is the MTN #25 night subscription not used in browsing again.. even to download. seems it's for social networks only.

Hi hopebacy, so sorry for the inconvenience you may have experienced. Kindly send your mobile number and device type via E-mail message to enable me assist. Regards

honey001:
Please, kindly give me the Email Address to send the message to?

Hi honey001, i've sent you an Email-message. Please reply

honey001:
JideSM, please I tried to recharge 200 naira from my bank account, I mistakenly added 1 to my mobile number making 12 digits, my account was debited but didn't get the recharged amount. Any Solution?

Hi honey001, i sincerely apologize for the inconvenience. Kindly send your mobile number, wrong mobile number and transaction date via Email message to enable me assist. Regards

Nbote:
Oga JideSM, Ayam here again ooo... One of my customer is having issues with their internet connection. Only whatsapp seems to b connecting on their device despite having more than 3gb on d line...

Hi Nbote, so sorry for the inconvenience. Kindly send the affected mobile number via E-mail message to enable me look into it. Regards

tjosh007:
JideSM pls respond to my plea.

You will be contacted shortly. Regards

tjosh007:
just sent a 2 paged msg again right now and I was billed #35 twice pls what's going on...I don't like this o. JideSM pls help out

Kindly send the recipient's mobile number via E-mail message to enable me run a check. Regards

Mucokey:
Pls, I just got a new MTN Sin and tried setting up a PIN for credit share and transfer but could not.
I tried using : *0000*newpin*newpin#but to no avail. Help me out. Thanks

Hi Mucokey, You can change your PIN at any time by sending an SMS with default PIN New PIN New PIN to 777. For example, send an SMS with '0000 1234 1234' to 777. You can also change your PIN by dialing *600*default PIN*New PIN* New PIN# on your phone and then click on send/press ok. For example, dial *600*0000*1234*1234# and then send/ok.

tjosh007:
hello JideSM, I sent an SMS around 8:00am on Thurs 12th July 2018 and was charged #35 for a single paged message sent to a Nigerian number. I've called cc for immediate refund like 4 times without getting my refund till today. I need my refund ASAP pls. my number is 08065782388

Hi tjosh007, so sorry for the inconvenience you may have experienced. Kindly note that your request has been completed. Regards

fyinka47:
I have send you the number to your email address.

I've replied, please check and revert

maidstone:
Hello JideSM, please take a look into why N50 is being deducted at regular intervals for Facebook on this line: 08137518758

All attempts to unsubscribe from it have been abortive. These deductions are a pain in the neck. It should be stopped please.
In fact, please stop all subscriptions on the line

I'm counting on you to do the needful.
Thank you

Hi maidstone, i sincerely apologize for the inconvenience . Please be informed that your request has been completed. Regards

fyinka47:
Hello jidesm, I recently did mtn 1.5gb to browse on phone, after about two days, the SIM has no service to browse, call or send message.
What could be the problem, because I use the SIM for bank transaction.

Hi fyinka47, i'm truly sorry that this happened. Kindly send the affected mobile number via E-mail message to enable me assist. Regards

Nbote:
Oga JideSM, ur ppl have done it again ooo.. My line suddenly went off around past6 dis evening jus like dat... I have tried d SIM on other fones, same thing. I did a SIM swap sometime last month. How can a SIM jus suddenly go off like dat? It looks like Ur ppl Now intentionally sell fake and substandard sim cards. I'll have to wait till tomoro to go for a SIM swap all over again meaning I can't take calls or msgs as dat is my main line... I jus hope by then I won't notice any thing fraudulent

Hi Nbote, so sorry for the inconvenience you may have experienced regarding your sim. Please send the affected mobile number via E-mail message to enable me look into it. Regards

Epignosis19:
Hi, please i need the list of MTN walk in centres in VI or Oworo. I went to the one at Adeola Odeku today to be told that they are on strike.
How can i do a sim retrieval?

HiEpignosis19, please find the MTN Walk-in centres below as requested:

1. 1267 Adeola Odeku, Victoria Island, Lagos
2. 27 Sanusi Fafunwa Street V\i
3. 16 Saka Tinubu street, Victoria Island, Lagos
4. Mega Plaza Building, 14 Idowu Martins, Victoria Island
5. Silver bird galleria , Ahmadu bello way , VI, Lagos
6. 2, Adisa Akintoye Street, Opposite Sweet Sensation, Behind Tipper Garage, Ketu, Lagos
7. 9, William Street Gbagada, Lagos

In addition, in order to retrieve your line.

Please visit the nearest MTN Walk-in centre to retrieve the line. The requirements for Welcome back include:
1. A Welcome Back Form (to be filled in the office)
2. SIM certificate (PUK Number)
3. Three (3) frequently-dialed numbers
4. Valid means of Identification
5. Correct SIM registration details

Kindly note that Valid Means of Identification for welcome back include:
1. International Passport
2. Valid National Driver’s License
3. National Voters Card
4. National Identity Card
5. NIMC Slip
6. Police and Military Identity Card
7. Valid Student Identity Card
8. Sworn Affidavit

Erudite01:
I couldn't send the number through your email, it wasn't connected this is the affected line check my signature

I've sent you an email message, please reply

Olubidex:
Hi everyone out there, I have unjustly fall in the hand of MTN Nigeria. I have from time to time read on here the operational mistakes of many Nigerian mobile network operator which in most cases they wanted or expected customers to to bear the loss. They will never loss anyway.
Back to my issue with them, on the 5th of this month (last week Thursday), I decided to subscribe to MTN 1.5Gb @ #1200. The money was deducted but I didn't get their complimentary message acknowledging the transaction. After some time I turn on the data service on my phone and it worked. However, few minutes later I started receiving some messages for failed deactivation process.
That was it, since Friday I have not being able to access the interest from the line. Please, have you experience this, what is the best way to get my voice heard and attended to. Thanks

Hi Olubidex, i'm truly sorry for the inconvenience you may experienced. I wish to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. I'll appreciate if you can send your mobile number via E-mail message to enable me run a check. Regards

OlatunjiOmotayo:
Good morning all, playing how do I roam my MTN number for both voice and data in Dubai, info urgently needed pls, thanks

Hi OlatunjiOmotayo, please note that Roaming service is available by default on your MTN line. The MTN preferred roaming partner in Dubai (UAE) is DU network. Once get there, just search for network manually on your device to connect. Let me know if you need further clarification.

Krak:
If only you had started this long ago, I would not have lost my precious first number.

Hi Krak, so sorry to hear this

xxgig:
hello, i am using a zte wifi/mifi with MTN as the service provider, each time i try to access webmail while connected to the device, it keeps loging me out saying my ip address has changed however this doesn't occur when i am connected to another service provider enabled device, is there a way this can be fixed?
oh even on my phone i cant access webmail using purchased data on my personal mtn line

Hi xxgig, so sorry that this happened. Please send the affected mobile number and a contact number via E-mail message to enable me assist. Regards

Skrilla:
Hi JideSM,

About a week ago, I noticed my phone no longer had service and honestly, I did not know about the "Keep my Number" program until I went to the MTN website searching for a solution.

The line has been actively roaming and I use it for my banking transactions and to receive alerts. The last text message I received on that number was about 6 weeks ago.

I mailed the customer service address to let them know I cannot afford to lose my number as that is what I have on my account but they've been saying that the line has been disconnected and cannot be reconnected.

Please what are my options ?

Hi Skrilla, i'm truly sorry about the difficulty you are having with your line. Please send the affected mobile number via E-mail message to enable me run a check. Regards

Caracta:
I’ve been trying to do a proxy SIM-swap or welcome back for over two months now. It’s really frustrating.

I need help!!!

Hi Caracta, i sincerely apologize for the inconvenience you may have experienced. kindly send a mail stating the detailed requirements below to mtncustomercare3@mtn.com for assistance

• Probable date of return
• Your Line's year of activation
• Tariff plan (MTN BetaTalk, XtraValue, IPulse, etc.)
• Last amount recharged
• The PUK code of the line
• Correct details of your SIM registration (Your full name, address and date of birth)
• Six (6) frequently dialed phone numbers
• Proxy physical visit to the office and proxy’s data duly captured (live picture and demographics)
• Your proxy would do a sworn affidavit here in Nigeria with his/her passport photograph affixed, stating that the line owner is authorizing the proxy to perform the SIM registration and SIM swap on his behalf.- Scan and send to you, which you would in turn sign, scan and send to us
• Letter of authorization duly signed by the line owner (Signature on ID should match signature on letter)
• Proxy's phone number
• Approved identification card (International Passport Data Page, Driver's License, Permanent Voter's Card, or National ID Card) of proxy
• Your International passport data and visa page
• Your current address (full description)

gkbiz2:
Hi MTN support,

Some of your subscribers are using your line to defraud people saying they are selling/reselling cheap MTN data bundles.
Below is the detail of one of them. He is a scammer and known on various Whatsapp groups for scamming people.
His phone number is 08132515468.
His full name is MARTINS DANIEL.
His bank detail is DIAMOND BANK 6680613726.

Hi gkbiz2, so sorry to hear this. Please report to the appropriate security agent. Thank you

Decency1984:
good evening. please I am having problem with my mtn sim.

each time I buy data and used half of the data I would not be able to use the remaining data again.
right now I am having enough data on my sim but it cannot connect and when I borrow data it got connected.
please can you help me to resolve it?

my phone number is 08166021850 .thanks

Hi Decency1984, apologies for the inconvenience you have experienced. Checks on your line show you are able to browse now. Please confirm resolution. Also note that you were given 1GB main data bundle (to be used 24hrs) and 500MB (to be used between 1am and 7am).

BunbleBee:
sorry needed to ask this. how do I keep my number from being recycled...my NIMC slip is delaying

Hi BunbleBee, MTN KEEP MY NUMBER (KMN) enables MyCustomers to keep phone number(s) active on the MTN Network without carrying out any activities (Voice, Data & SMS) for as long as 3 years.

The Service prevents the MTN number(s) from being disconnected/recycled on the MTN Network for the period of activation

OvaSabi1:
I tried to recharge 700 naira and I got an error message everytime. I tried multiple times after every error message. I believe that it was a network error because I am now getting credit of EVERY RECHARGE I made. My bank account is reducing and my credit is increasing. The alerts are still coming in. What do I do? Can the moderators help me with this problem?

Hi OvaSabi1, i'm truly sorry for the inconvenience you may have experienced. I wish to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. I'll appreciate if you can send your mobile number via E-mail message to enable me run a check. Regards

arcahmad:
weldone mr jide for your good job, l lost my phone to thieves tonight, my phone number is 07069672461 thanks

Hi arcahmad, i'm truly sorry about your lost phone. Please visit the nearest MTN Walk-in centre to retrieve the line. The requirements for Welcome back include:
1. A Welcome Back Form (to be filled in the office)
2. SIM certificate (PUK Number)
3. Three (3) frequently-dialed numbers
4. Valid means of Identification
5. Correct SIM registration details

Kindly note that Valid Means of Identification for welcome back include:
1. International Passport
2. Valid National Driver’s License
3. National Voters Card
4. National Identity Card
5. NIMC Slip
6. Police and Military Identity Card
7. Valid Student Identity Card
8. Sworn Affidavit

AyoDonald11:
Good day @ JideSM, my phone got stolen recently, please what's the possibility of getting my line retrieved without an ID? as presently I don't have any valid means of identification.

Hi AyoDonald11, kindly visit the nearest MTN Walk-in centre with a Sworn Affidavit to retrieve the line. Regards

Nbote:
Greetings Mr JideSM, help me run a check on dis line 08065343655.. Shared data to d line but still d airtime is being deducted when it browses

Hi Nbote, So sorry for the inconvenience. Checks on the line you provided show that it is on MTN Beta talk tariff plan. Please be informed that the Beta talk bonus airtime takes priority over active Data bundle. All chargeable activities (data,sms,calls) are billed first from the Beta talk bonus airtime. Let me know if you need more clarification

Erudite01:
I can't browse with my mtn sim using the main account balance but i can with the bonuses, I have called the customer representative up to 50 times and the final word I usually get is we will send your issue to the technical line up to 30 times.
Anybody who has encountered such a problem and solved it please help a brother
'

Hi Erudite01, apologies for the inconvenience you may have experienced. Please provide your mobile number via the E-mail message to enable me assist. Regards

NaijaTechnician:
I subscribed for weekly Data on MTN and now its remaining 84.55MB I can't use my MTN line to browse. Pls what is happening? Help me.. The affected number is on my signature.

Hi NaijaTechnician, so sorry for the difficulty you are having with internet. Your line has been worked on. Please power your device off and on then try again. Regards

Enyi12345:
is your network down throughout today or what. bought data the seller couldn't transfer the whole day and I recharge with my bank for airtime and my money was deducted but no airtime credited to my account.no is 08136244035

Hi Enyi12345, i sincerely apologize for the inconvenience. Please confirm the amount of airtime you recharged. Regards