₦airaland Forum

Godchild2015:
Pls oh my people . of recent mtn had been deducting my money for no reason. Just today they have deducted #50 naira again. I tried calling their customer care (180) could not get option for me to interact with any of their staff. Pls oh, what the way forward my people?

Hi Godchild2015, so sorry to hear about the deduction. Kindly send your mobile number via the email message to enable run a check. In addition, dial *447# then follow the prompt to manage any active value added services on your line.

Agbakolly:
GOOD day bro,My phone was stolen last month and I called my no yesterday only for another person to pick it......The SIM was given to me by my dad without the SIM pack......My dad is late now i've been using this SIM for 3years.I will be glad if you can assist me in tracking the SIM location....
MOBILE NO:08136689028.

Hi Agbakolly, i'm truly sorry for the inconvenience. There is currently no service for tracking SIM location. However, you can retrieve the line. Please visit the nearest MTN Walk-in centre to perform a sim swap.
The requirements for Welcome back include:
1. A Welcome Back Form (to be filled in the office)
2. SIM certificate (PUK Number)
3. Three (3) frequently-dialed numbers
4. Valid means of Identification
5. Correct SIM registration details

The welcome back sim costs N100. However, you will be required to purchase a specified amount of airtime which will be credited into your account

topbollz:
I just loaded 1.5GB this morning and it got exhausted in less that 3 hrs. I was like wow this is strange. I decided to call customer care they told me. Its finished that to monitor my MTN Data usage I should download their app. MyMTN. I took the advice downloaded the said app and it was cool as per user Interface. Reloaded another 2.5GB data and in less than 20 mins I got an alert saying you have about 500MB Haa!!! MTN Wayoo... MTN No try at all. I caught them with their Salamis techniques of stealing back from customers. Called customer care and it was like I was taking to a Robot telling me it must be some app on my phone. The App that burns data most is YouTube because its video and O can't remember the last time I visited. The CSP kept on Repeating that it must be an application that used the data in 20mins how do you explain that. Fraud, fraud, fraud everywhere. How do you explain data purchase of 3700 in less than 5hrs and you bearly used it for anything. Every news about the country is just frustrating and now to do your work with data na wahala. MTN dey steal from you.


I have concluded its time to pack out of this MTN network like Zither the unfortunate part is they seems to be the only organization with good coverage that was why I opted for them in the first place. But with this sorry! Before now it was call rate wahala now that the demand on data is on the increase they are defrauding customers on that too. Anyone still thinking should not they are really stealing from us.

Government steal from us, politicians steal and now MTN! I will spread this news everywhere I go. Yeye people

Hi topbollz, so sorry for the inconvenience you may have experienced. Please provide your mobile number and device type via E-mail message to enable me run a check. Regards

Y'ello, thank you for your message. I will like to know what made you have this conclusion, for right action from us as we do not offer any line monitoring/tapping service. You can share via PM.

giftedhands101:
@jideSM, please I suspect my line is being monitored/tapped. How do I confirm this?

BabaOwen:
Please guys help me o,I'm at ago-iwoye in Ogun state,and for the past 5 days there is no network at all on my etisalat sim,I can't call or browse or do anything at all.

As for mtn,It takes me about 5-7 minutes to open a page on nairaland, sometimes there won't be network on my phone for up to 30minutes,and the network sef is so slow.

When will we start getting things right here in Nigeria, some of this network services have been operating in Nigeria for more than 15 years,yet there service is still nothing to write home about.

what's the NCC really doing about all this? Cause I'm fed up of this Nigeria o,there is actually nothing we citizens of this country enjoy,I've spent up to 5 days here in ago-iwoye,I've not use up to 7 hours power supply.

This is making me so angry and sad

Y'ello BabaOwen, I am so sorry about your inability to enjoy the MTN network service at the moment. Please share with us, via private message, the affected phone number and your full address in the area of complaint.

For any other complaint that may arise, kindly send us a message on our thread: https://www.nairaland.com/4566815/mtn-etisalat-network-really-making#68568714

Thank you.

Ummulkhair01:
Good evening boss, plz I want to retrieve my MTN SIM that I have lost since 2012. How feasible is this?? What are the the requirements and How much will it cost me ?? Also I have lost my sim pack how will I go about it??

Hi Ummulkhair01, i'm truly sorry about your lost sim. Please visit the nearest MTN Walk-in centre to retrieve the line. The requirements for Welcome back include:
1. A Welcome Back Form (to be filled in the office)
2. SIM certificate (PUK Number)
3. Three (3) frequently-dialed numbers
4. Valid means of Identification
5. Correct SIM registration details
The welcome back sim costs N100. However, you will be required to purchase a specified amount of airtime which will be credited into your account. Let me know if you need further clarification

dolafunmi:
Do mtn centres open on saturdays?

Hi dolafunmi, Yes please but not all MTN Walk-in centres depending on the discretion of the shop manager

dolafunmi:
Please how much is the welcome back kit at mtn walk in centres? The ones at Egbeda claim its N1000

Hi dolafunmi, the welcome back sim costs N100. However, you will be required to purchase a specified amount of airtime which will be credited into your account. In this case, a sum of N900 airtime will be credited in your account.

Niniac62:
Good day JideSM, pls can u help me check my line. Noticed that mtn deducts my money anytime I recharge. The nos is: 08065797034. Thanks

Hi Niniac62, so sorry for the inconvenience. Please dial *447# to manage any active value added service on your line.

We are aware of it and our engineers are working towards a prompt resolution. You may check our twitter handle (@MTN180) for updates. We apologize for the inconvenience

BunbleBee:
Please can i use my Local government of origin certificate for MTN sim welcome back?

Hi BunbleBee, please be informed that Valid Means of Identification for welcome back include:
1. International Passport
2. Valid National Driver’s License
3. National Voters Card
4. National Identity Card
5. NIMC Slip
6. Police and Military Identity Card
7. Valid Student Identity Card
8. Sworn Affidavit

walyx:
pls,i dnt knw if midnight call is still available.I am on betatalk plan bt dunno if its on it.I av an important calls truout dis wk and in order 2 save cost,i planned making nyt calls. pls if thrz is any tarif plan i can migrate to,help.

Hi walyx, please be informed that mid-night call is no longer available. MTN XtraValue offers you a bundle of huge airtime for voice calls and data, the bundles are available in 2 categories (XtraTalk and XtraData). To subscribe to a bundle plan, dial *131*2# and select the preferred bundle type. In addition, kindly visit https://mtnonline.com/xtravalue for more details.

Jhayson:
email not going.. ..08064725321 tecno spark k7

I'll contact you shortly. Regards

jerryoyakh11:
Pls save my relationship, I couldn't call her often as before

I need advise on how to go about this CUG(mtn,glo,9mobile) thing pls

Hi jerryoyakh11, please be informed that the minimum of lines required for MTN CUG is 10. There is NO CUG for Family and Friends (Spouses, Children and Relations). MTN Close User Group (CUG) solution is ONLY targeted at SMEs and Corporate organisations with Certificate of Incorporation

JamieP:
please my phone was stolen is there anyway for me to retrieve my line without the sim pack?

Hi JamieP, i'm truly sorry about your stolen phone. Please visit the nearest MTN Walk-in centre to retrieve the line. The requirements for Welcome back include:
1. A Welcome Back Form (to be filled in the office)
2. SIM certificate (PUK Number)
3. Three (3) frequently-dialed numbers
4. Valid means of Identification
5. Correct SIM registration details

alex110:
Good afternoon,please what's the price attached to Welcome back process cause MTN CC said #100,someone said he did his #150 while another person said he did his #700

Hi alex110, the welcome back sim is actually N100. However, you will be required to purchase a specified amount of airtime which will be credited into your account.

funkyjms:
Hello JideSM,
I did a Welcome Back today for N1000 and I was told I'm entitled to N900 airtime. The line is functioning but I didn't receive the airtime.

Hi funkyjms, checks on your line show that you were credited N900 into your WINBACK account. MTN WinBack is an offer that rewards customers who have spent 45 – 180 days on the network without performing any chargeable activity with 2000% bonus on their first recharge in a month for 3 months (consecutively). You were given 500% of the bonus to make calls and send SMS to ALL Local Networks in Nigeria and 1500% for browsing. Please dial *559*65# to check your WINBACK account balance. Let me know if you need further clarification.

moneychannel:
Please why do my MTN awuf balance disappear every morning? From the website it says the validity period is 14days and 30 days, yet mine doesn't even stay upto 24hrs

Hi moneychannel, so sorry to hear this. Kindly send your mobile number via E-mail message to enable me run a check. However, please note that Recharge band (N1 – N99) is valid for 14 Days, Recharge band (N100 – N200) is valid for 14 Days and Recharge band (N201 and above) is valid for 30 days. In addition, also note that the Awuf bonus offer takes priority over active Data bundle. All chargeable activities (data,sms,calls) are billed first billed from the Awuf bonus offer.

Emmydrizzy:
Mtn data plans are turning out to be useless.. well I have left the network never to look back

Hi Emmydrizzy, i can only wish to have you back on the network

dicksj93:
exactly....thought i was the only one.... if you call their customer care agents,they will insinuate you ve been misusing your data....don't even know what network to sub on anymore..

Hi dicksj93, kindly send your mobile number and device type via the E-mail message to enable me run a check. Regards

Rainmania:
Hello JideSM, Can one retrieve a very old number that was gotten prior to 2009? I don't have the PUK anymore but i can still recall frequently called numbers. The number is still active it hasn't been assigned to anyone it says switch off each time i call it. Thanks.

Hi Rainmania, Please visit the nearest MTN Walk-in centre to retrieve the line. The requirements needed to perform a SIM swap include:
1. A Welcome Back Form
2. SIM certificate
3. Provide three (3) frequently-dialed numbers
4. SIM card (in the case of SIM upgrade or damaged SIM)
5. Valid means of Identification
6. Correct SIM registration details.

Jhayson:
Hi what's wrong with mtn data.... Within the past week I've subbed like 10times....with my data getting exhausted on or before 24hrs...PS I don't download.. Just whatsapp,facebook and some other sites....just did an sub about 3hours ago and I just got an SMS saying I've got just 200mb remaining... Imagine

Hi Jhayson, i'm truly sorry for the inconvenience you may experienced. Kindly send your mobile number and device type via the E-mail message to enable me run a check. Regards

tempem:
Hello bro.. Just woke now and saw that Mtn has deducted my airtime.

I called and they told me it was a silly program and I couldn't even understand the program which I never, I never registered for...

I'm just sick of this nonsesense.. I thought NCC has said henceforth we wouldn't be getting unsolicited messages again?
. Bro I need a refund, 'cause this things hits me to the bone...

Hello Tempem, I sincerely apologize for the deductions you experienced. Kindly send me your number through Private message so that I can assist you check on it.

luvlyoracle:
Hello I wrongly made a transfer to a line 3days ago..since i then it hasnt been refund..pls look into it.my number is 08162776090

I am glad to inform you that the issue has been resolved and airtime credited back to your line. Cheers.

luvlyoracle:
Hello I wrongly made a transfer to a line 3days ago..since i then it hasnt been refund..pls look into it.my number is 08162776090

Hi luvlyoracle, please note that the issue is being attended to. You will get feedback once its resolved. Please be patient.

seyiade26:
Mtn always finish my credit before I use it for anything of note. Why is that?

Does it have something to do with the 5h 1gb 1 week plan I get every week?

Please I need a fast solution because it's infuriating now...

Hi seyiade26, so sorry for the inconvenience. Please provide your mobile number via E-mail message to enable me look into this. Regards

tobianthony:
This mtn network is just like Thanos in this country .

Always stealing and playing dirty tricks with data balance .

Hi tobianthony, i'm truly sorry for the inconvenience you may experienced. I wish to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. I'll appreciate if you can send your mobile number via E-mail message to enable me run a check. Regards

[quote author=Emdee590 post=67455668][/quote]Please power your device off and on then try again

Zither:
Many months ago, I discovered that MTN 1 month data sub was no longer enough to browse through nairaland or make few searches on google to last 1 week even though I tried never to download anything exceeding 6mb just to be sure where the problem laid. Alas, download or not, 1 month data sub was no longer enough to open google page (exaggerating but that's the picture). I knew it was a foul play from the end of MTN.

I quit data subscription on MTN. It was the best decision ever.

Hi Zither, i'll appreciate if you can send me your mobile number and device type via the E-mail message to enable me run a check. Regards

Razelce:
Please I can’t see my data 1.5g bonus and una data Dey deplete too much. Not good atall

Hi Razelce, please dial *559*63# to check your data bonus. In addition, kindly confirm your device type to enable me advise appropriately

EarthXmetahuman:
Jidesm

I have 6000 bonus airtime and 1200 normal airtime on my yafutafu sim

But my normal airtime is being deducted instead of bonus airtime. How do I stop this?

Hi EarthXmetahuman, so sorry for the inconvenience. Please provide your mobile number via e-mail message to enable me run a check.

Emdee590:
i am having this same problem. Any time i sub for night plan from 12am , shikena my network go just go to edge only . me think na calculated attempt to robb me oo

Hi Emdee590, so sorry for the inconvenience. Please provide your mobile number via e-mail message for checks.