₦airaland Forum

oNj:
MTN please return my money!
I had an Extratalk subscription that was to expire on 24th of this month,
called your cc to renew the subscription on the 23rd cos I wanted the balances rolled over into the new cycle.

After the subscription, yes my previous balances were rolled over, but only to be cleared the following morning.

The information on your website clearly says balances would be rolled over into the new cycle if renewed before expiration.

Please return my balances.

#07039279656

Y'ello oNj, so sorry for the inconvenience you may have experienced. I'll contact you shortly.

Prudent200:
JideSM , please I need the list of MTN NIGHT PLAN

Hi Prudent200, you can enjoy Happy Hour night browsing at N25/day between 12am and 4am available ONLY on MTN Pulse. You will be required to subscribe by sending Night to 131.

Sheq:
I checked my balance 3am this morning And I had a data balance of 463.06 day time data and 102mb(1.00am to 7am)

Then I subscribed immediately for happy hour plan...25naira for 500mb..... And before I could download 3 files of 70mb....i was told all my data had exhausted....the happy hour ,day time and night time data plan....and this happened within 20minutes!

I have been calling customer care representatives and one insisted they can only see the last time I used my data plan which was the time before I used it 3am...and this was 9.58pm....

Then others said they can see that i had data and then they would pretend that can't hear me again and cut the call.....


Dear Mtn please I need a refund of my data.....i didn't even plan to subscribe, I was sent 1000naira airtime to call and you people used it up as an auto renewal which I didn't activate on my phone ....please and please I need my data ..... I have no tree nor snake giving me money please!!!

Attached Below are pictures which are more explanatory!

Lalasticlala Mynd44 obinoscopy seun ...please help me push this forward ...please ...edakun

Hi Sheq, so sorry for the inconvenience you may experienced. I wish to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. I will appreciate if you can send me mobile number via E-mail message to enable me run a check. Regards

peteregwu:
How could Mt doth is to me. I do subscribe for N1200 data and after they gave me 1.5gb, they would also add bonus. But today when i subscribed for the 1200N again through auto renewal, they just gave 1.5gb without any bonus at all. What is all this nonsense? Why will I buy 1.5gb for 1200N without any bonus? 08032823621

Hi peteregwu, checks on your line show that the 100% data bonus offer on your line expired 6th December 2017. Please visit https://mtnonline.com/data-plan for more offers on MTN Data plans.

forandy:
Hello Sir, please I want to know if the minutes given on the mtn xtravalue plan can be used to call all networks or is it for mtn numbers only?

Hi forandy, please note that the MTN Xtra Value airtime element can be used to call all networks.

jboixxx:
Jay, any headway concerning my off-net calls?

Hi jboixxx, please power your device off and on then making calls again

I have just sent you one. Please reply.

chidoo4luv:
how can one send the email

olu4life:
@JideSM, yet to hear from you ooo

You will be contacted shortly.

chidoo4luv:
I am a sim card registration agent. I can't seem to browse on your network since on Friday night.is any thing wrong?

Hi chidoo4luv, so sorry for the inconvenience. Kindly send the affected mobile number and device type via Email message to enable me run a check.

olu4life:
What is the meaning of this nonsense? @JideSM
Firstly did emergency data of 20mb, which lasted for an hour, then did 50mb which lasted for 2hrs. Decided to do N500 weekly plan afterwards. And under 20 mins of non usage, got sms telling me i've exhausted my data. Like WTF Is MTN mad? I am so furious right now. Had to borrow data from my other network to state this

Hi olu4life, so sorry for the inconvenience. Please send your mobile number via Email message to enable me run a check.

jboixxx:
Hello JideSM, please I've been having difficulties calling off-net number; I do get responses like "Please wait, your call is been forwarded" and call will drop.
I've complained severally but still same. Kindly help look into it. Still same number
Please, don't quote the number.

Hi jboixxx, so sorry for the inconvenience you may have experienced. Please confirm you are having difficulties calling a particular off-net number or all off-net numbers. in addition, If you are getting the error message you stated, most likely the number you called has an active call divert.

habhidhemhii:
@MTN180 @MTNNG my hard earned #550 was just converted to bonus all in the name of the so-called promotional package you guys are doing. I don't want it. I need my credit for 1gb pulse data plan for 7days kindly convert it back.!

Hi habhidhemhii, MTN WinBack is an offer that rewards customers who have spent 45 – 180 days on the network without performing any chargeable activity with 2000% bonus on their first recharge in a month for 3 months (consecutively). You are given 500% of the bonus to make calls and send SMS to ALL Local Networks in Nigeria and 1500% for browsing.

apexmall:
Whats whats the meaning this message please : DOES IT MEAN I WILL BE ABLE TO BROWSE FREE?

Y’ello, You have been rewarded by MTN for your Data Subscription/Renewal, with 30 Days Comedy+ Free Plan until 2018-03-12 (No Auto Renewal). Click http://comedy.mtnonline.com to sign in with your phone number and enjoy tons of funny videos absolutely FREE. Thank you for choosing MTN, to opt out of FREE plan, text Stop 30 to 2100.

Hi apexmall, MTN Comedy Plus Service is an exciting service that allows users to view comedy videos provided by the content providers in 4 different categories.
• Skits.
• Stand-up.
• Episodes (cut-out from movies and TV Shows).
• Animation.
The 3 months campaign is simply MTNs way of rewarding its Data users with funny videos online, this holiday season, for a 3 months period, both existing and new Data users Strictly on “Weekly and Monthly Data Plans (including 1 month, 2 months and 3 months plans)” can enjoy Comedy+ for free, by activating new and renewing existing data plans ( Weekly and monthly plans only).

Click http://comedy.mtnonline.com to sign in with your phone number and enjoy tons of funny videos absolutely FREE.

buklarbest:
Hello Jidesm
There is this service on my sim which I've been trying to stop but it's not going. Seems I mistakenly subscribed for one of the business magazine or some other stuffs. They normally deduct #50 from the line weekly and it's really not cool,,,, Pls help on ds ASAP. Phone line is 08036232764.

Thanks very advance BRO..

Hi buklarbest, so sorry for the inconvenience. Please be informed that the service has been deactivated. In addition, you can dial *447# to manage any active value added services on your line.

buizyeazy:
Hello jide how can I change my prefer language from igbo to english

Hi buizyeazy, please confirm if you're trying to call 180. If yes, kindly select 2 for English. You can also share any issue or inquiry you have here on this thread to enable me look into.

Kingbet:
Hello JideSM my sim is requesting for PUK code and i have lost my sim pack.

Hi Kingbet, so sorry about the lost sim. Please provide your mobile number and an alternative number via Email message to enable me assist. Regards

jboixxx:
Good morning. Didn't hear from you again! Anyways, the line now has an active data bundle, kindly restore as noted.

Hi jboixxx, please be informed that your data issue has now been resolved. The data has been restored. Kindly confirm and revert

worldgee:
Thnks for your prompt response. I've already sent u a mail and clearly indicated d affected mtn line. Thnks as I await your favorable reply.

Hi worldgee, i've replied your mail. I'll provide feedback

worldgee:
MTN, PLS RETURN MY 10GB+ EXISTING DATA.

To whom it may concern.

I hv dis mtn sim (0803...080) with over 10gb active data got frm diff previous roll-over, being reserved for a particular project work. This was to expire Feb.4 but I did a top up dat extended it to Feb.5-2018 @ 00:21hrs And I always ensure I have enough airtime balance to enable auto-renewal and to avoid data loss.

However, in readiness for d auto renewal I tried recharging my line since late last night of Feb.4 breaking till early hour of d today (Feb.5) but dis wasn't successful. With several attempts it persisted. I saw it as d usual ntwk problem and expecting it to be over soon, at least before d expiration. Tried calling mtn 180 still no way through.

While still on this @ 00:22hrs, I received a txt msg frm mtn "Oops! Renewal of 1.5gb...... was not successful". While attempting to reach mtn CS again, @ 00:24hrs I got another txt msg frm mtn "Renewal of 1.5gb.... successful". (See all screenshots below wt time received).

Relieved dat d airtime has eventually recharged and d data auto-renewal done, I went ahead to check my data balance but to my utmost surprise, mtn only credited me with d usual 1.5gb data and its bonus BUT NEVER ROLLED OVER MY EXISTING DATA.

Mtn pls I need my data refund.

JideSM, pls help out......do d needful.

Thanks all.

Hi worldgee, so sorry about the data roll over issue. Please provide your mobile number via E-mail message to enable me assist.

koolvin12:
Hi,
Is it that there's no 4G LTE network in owerri? I recently upgraded my sim to a 4G enabled but I am yet to receive the signal on my phone.

Hi koolvin12, please be informed that MTN 4G LTE is ONLY available in Lagos, Abuja and Port Harcourt at the moment.

GombeMan:
Hello JideSM,
I want MTN to stop a particular sms to my line no. 08034727360.
The sms is:

Your Renewal to 1.5GB Monthly Plan failed due to Insufficient Balance. Your data plan will be activated when you recharge. To cancel, send NO126 to 131

If i text NO126 to 131, i get reply:

You do not have auto-renewal active for 6GB Weekdays 7am-7pm Mon-Fri

Kindly assist

Hi GombeMan, please be informed that your request has been completed.

Hopez456:
Good day sir. Thumb up for the good work you're doing here. Pls I need info about Mtn CUG not corporate oo. Between me and bae. Needs the price and the hour of talk time. Thanks in anticipation.

Hi Hopez456, please be informed that the minimum of lines required for MTN CUG is 10. There is NO CUG for Family and Friends (Spouses, Children and Relations). MTN Close User Group (CUG) solution is ONLY targeted at SMEs and Corporate organisations with Certificate of Incorporation.

deewon56:
pls can u help me with retrieving my contact on 08130419550 coz I lost this sim and have gotten it retrieve but all the contact are no were to be found

Hi deewon56, so sorry for the inconvenience. Please visit https://mtnnigeria.weballynis.gemalto.com/CloudBackup/index.html to retrieve your contacts provided you did MTN Back up before the line was lost

Easy023:
Gud evening, i'm having issue with one of my mtn sim(09037321061). i can't make call or browse with it. But i do receive call nd messages on it.

Hi Easy023, so sorry for the difficulty experienced in making calls or browse. I'll contact you shortly. Regards

Nbote:
Oga JideSM, Greetings to U... I have a complaint to make concerning one of my Mtn numbers 07037685200.. Ive always allocated data to d line for use and had no reasons to complain until recently wen I noticed D Ntwrk now seems to drain d data at will whether I use it or not... D most recent one was quite glaring and inexcusable cos I had resorted to switching off my data and still yet in less dan a week jus like dat d data is gone again...

Hi Nbote, i' truly sorry about the data experience. I'll contact you shortly

jboixxx:
Do I still have my data refund in the kitty as earlier noted?

Hi jboixxx, I've contacted you several times, your line was switched off. I was also informed that you were contacted via MTN180 twitter, you didn't respond as well. Let me know whenever you're available.

simplyakinz:
I Went To MTN Office At Okeilewo, Abk To Make An Enquiry About 13k Phone. The Person I Met Said He Didnt Knw Anytin About The Phone. I Was Just Suprise! Is The Phone Is In Stock? If Yes, Where Can I Get It In Sagamu Or Ijebuode?

Hi simplyakinz, please visit 13 folabade street ijebu ode or No 10 Akarigbo Road Shagamu, Ogun State.

Bossman:
MyMTN app stopped working a few months ago. It displays a server error or something like that.

Hi Bossman, i sincerely apologize for the inconvenience regarding the app. Have you tried deleting and re-installing MyMTN app? Also kindly confirm if the web self service link you tried accessing is https://selfcareportal.mtnonline.com/#/login . If Yes, Please send your mobile number via Email-message to enable me run further checks. Regards

Bilal:
Thanks Jide but I have already tried that option in addition to the Web self service.

I have tried many times to explain to your agents on your website chat but somehow they only respond by referring me to the app or the self service.

The app will not open as it keeps returning an error "server inaccessible". The self service on the other hand keeps saying eCare services not available now.

So kindly help to check from your end.

Thanks

Hi Bilal, so sorry for the inconvenience caused by the app. Have you tried deleting and re-installing MyMTN app? Also kindly confirm if the web self service link you tried accessing is https://selfcareportal.mtnonline.com/#/login . If Yes, Please send your mobile number via Email-message to enable me run further checks. Regards

asuustrike2009:
There are some questions I need to clarify from MTN
1. The MTN yhello box can it be programmed to work for me alone since it might be risky hanging it outside
2.If there is no sun, can it discharge electricity?
3. For how long would I pay to acquire it?

Hi asuustrike2009,

1. Yes it is programmed for only you, the installer will advise you where the Lumos device Solar panel can be placed
2. No please. Lumos uses solar electricity which is produced by converting sunlight to electricity. The energy is generated through a photo voltaic process and converted into DC electricity stored inside battery and made available for use
3. One-time payment of 26,000 NGN. After 5 years of use and 1800 paid days, the system becomes yours to own

Please visit https://mtnonline.com/lumos for more details

Bilal:
Hello JideSM


Please can you help me retrieve my call log from last week Friday.

I have an important issue to attend to with a particular number.


Regards

Hi Bilal, you can check your call log using MyMTN app. kindly text MYMTN to 5018, a link to download MyMTN app will be sent in as SMS to your phone.You can also download the app from App Store or Google play

OduduaDefender:
Hello MTN.
I ported my Sim from Glo to MTN on 18/01/18, since then I have not been able to receive SMS on the line (especially internet SMS). Because of this, I,ve not been able to access my Binance and Bitcoin wallet since I used the ported number for my 2FA. This is negative affecting me. Please help me out.
Expecting your response ASAP. Thanks.

Hi OduduaDefender, so sorry for the inconvenience. Kindly send the affected mobile number via E-mail message to enable me assist. Regards