₦airaland Forum

pryme:
Hello Sir,
Pls I would like to migrate from MTN Pulse to Xtrapro, I dialed *401# I was taken to the pulse menu page instead, I tried to unsubscribe from Pulse by texting STOP to 567, I was sent a "Sorry, the SMS instruction you entered is incorrect" msg.

Pls is it that my Sim is stuck on Pulse cos I have been using for more than a yr?

Pls what's the way forward?

Thanks.

Hi pryme, so sorry for the inconvenience caused. Please be informed that migration to MTN Xtra Pro is no longer applicable.

Please find below our tariff plans

MTN Pulse is prepaid tariff plan that allows customers make calls at a FLAT rate of 11kobo/sec for calls ACROSS ALL local Networks in Nigeria after spending NGN11 daily. To Migrate dial *406*1# OR TEXT 406 TO 131
SMS to all local Networks in Nigeria will cost you N4.
You will receive 10MB if you recharge with ₦100 but when you recharge with N200 or more, you will receive 20MB, this free data is received ONLY on your first recharge of the week. To view the bundle, simply dial *556# (bundle is valid for 1day).
You can enjoy happy hour night browsing at 25 naira daily. Send Night to 131 to activate the happy hour night browsing bundle from 12am to 4am.
You can enjoy 100% data bonus on purchase of 500MB weekly bundle for N500. To activate text P500 to 131, or dial *406*2*2#you will then receive 1GB in your account. you can check your bundle balance by sending 2 to 131 or dialing *131*4#

MTN BetaTalk is prepaid tariff plan that rewards customers with 150% airtime bonus on every recharge below N100 and 250% airtime bonus on recharges from N100 and above. National calls will be charged at the rate of N25.20/minute (42k/sec) from the customer's main account and N27/minute (45k/sec) from the bonus account. Simply dial *123*2*6# to migrate or BT TO 131.
Customers will enjoy a weekly bonus of 10MB of data when they recharge with NGN100 airtime or more. The data bonus will be valid for 7 days from the time it is awarded
To check your main account and bonus balances by dialing the USSD code *556#, The airtime bonus is valid for 7 days. Also you can view bonus history by dialing *559*43#
SMS to all local Networks in Nigeria will cost you N4.

MTN Xtraspecial is a prepaid tariff plan that allows you enjoy a flat rate of 15kobo/sec for calls to all local Networks in Nigeria and to some selected international destinations from the very first second. Dial *408*1# or text 408 to 131 to migrate.
SMS to all local Networks in Nigeria will cost you N4.
To view eligible countries, kindly dial *408*2#
Selected International Destinations: Canada, China, Germany, India, Ireland, Malaysia, South Africa, United Kingdom, United States, Sweden, South Korea, Israel, Hong Kong, Romania, Denmark, Cyprus, Malta, Luxembourg

MTN Xtravalue tariff Plan is a plan that rewards you airtime for National SMS & calls, International calls to selected destinations and volumes of data for browsing after subscribing to xtraValue bundle plan.
The XtraValue bundle is divided into XtraTalk (this bundle gives you more airtime than data) and XtraData (this bundle gives you more data than airtime). You can purchase any XtraValue bundles by dialing *131*2#. Once you exhaust your bundle and you do not renew it, your calls, SMS or data will be deducted from your main account at the tariff plan rate(National calls will be charged at 20k/sec, standard International call rate and National SMS at N4).
For billing rate on each of the bundles, kindly visit link below.
http://www.mtnonline.com/xtravalue/faqs

MTN BizPlus is a prepaid tariff plan that allows you make calls at 11K/sec to all network.
SMS to all local Networks in Nigeria will cost you N4.
To enjoy the service, MTN subscribers simply need to migrate to the Biz Plus service class by dialing *460*1# or by sending 460 to 131
Daily access charge of N5 on first call.

MTN BizClass is a prepaid tariff plan that allows you make calls at 13K/sec after the initial charge of 40K/sec.
SMS to all local Networks in Nigeria will cost you N4.
To enjoy the service, MTN subscribers simply need to migrate to the Biz Class service class by dialing *460*3# or text 433 to 131.

MTN Y’ello Life Plus tariff plan affords Life insurance cover to customers based on their reaching a defined weekly spend threshold of N200. Upon using a minimum of N200 per week, you are qualified for the N100, 000 cover in cases of demise or medical disability or Accident (10% of sum assured; payable once a year).
The first 1 minute call in a day is at 40kobo per second after which it comes to 13kobo per second for subsequent calls. To migrate into the plan, kindly text BIZLIFE to 131 or dial *460*4# and follow the prompt.

Obrigardo:
I got charged with two useless services game+ and magazine on my Mtn line. But I never subscribe for useless services like this. But you get charged if you mistakenly take an action with their flash messages, the SMS that pops up in your screen. Your phone could be in ur pocket, and the flash messages comes, and u could accidentally tap something while moving or taking ur phone. I've called Mtn many times to stop these flash messages, and also did Dnd.

Hi Obrigardo, I'm truly sorry for the inconvenience you may have experienced. I wish to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. I will appreciate if you can send me mobile number via E-mail message to enable me run a check. Regards

remi4ever:
All my connections was through a VPN, so I was able to monitor data consumption. after using 131mb, I got an SMS stating I've 90mb left...

I have always suspected that the data doesn't even add up to 300mb.

Hi remi4ever, I'm truly sorry for the inconvenience you may have experienced. I wish to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. I will appreciate if you can send me mobile number via E-mail message to enable me run a check. Regards

absky5:
I'm unable to send out SMS with my Mtn line... Checked my service center number and it's correct.... And I also have call card on my phone.... Pls reply ASAP

Hi absky5, so sorry about the inability to send sms. Please send your mobile number via Email message to enable me run a check. Regards

iammanuel:
Hello is MTN 4G Active in New Nyanya, Nasarawa State?

Hi iammanuel, kindly note that MTN 4G LTE coverage areas include ONLY Lagos, Abuja and Port Harcourt

Upnepaa:
Good evening boss, plz I want to retrieve my MTN SIM that I have lost since 2015 how feasible is this?? What are the the requirements and How much will it cost me ?? Also I have lost my sim pack how will I go about it??

Y'ello Upnepaa, i'm truly sorry about your lost line. You will be required to purchase a welcome back sim @ N150. Kindly send the affected mobile number via E-mail message to enable me check if it is still active

In addition, the requirements needed to perform a SIM swap include
1. A Welcome Back Form.
2. SIM certificate (PUK number)
3. Three (3) frequently-dialed numbers
4. Valid means of Identification.
5. SIM registration details

ola185:
Thanks sir.. I base in Ilorin

Here is a list of addresses of MTN Walk-in centres in Ilorin
1. No 39 muritala mohammed way , ilorin
2. 24, Ahmadu Bello way, G.R.A. Ilorin, Kwara State
3. Kwara Shopping mall (Shoprite) Fate Road, Ilorin.
4. Opposite Al-Hikmah University, Adewole, Ilorin, Kwara
5. Oando Filling Station, Oloje Oko Olowo Road, Ilorin, Kwara State
6. University Of Ilorin,Permanent Site Campus, Ilorin, Kwara State
7. College of Education, Ilorin

ola185:
Hello... Pls I lost my MTN line yesterday. Pls like how will it cost to retrieve dis line and where do I retrieve it? Thanks

Y'ello ola185, i'm truly sorry about your lost line. You will be required to purchase a welcome back sim @ N150. May I know your location to enable me direct you to the nearest MTN Walk-in centre

In addition, the requirements needed to perform a SIM swap include
1. A Welcome Back Form.
2. SIM certificate (PUK number)
3. Three (3) frequently-dialed numbers
4. Valid means of Identification.
5. SIM registration details

imsirkay:
Good evening house, I subscribed for mtn Weekly plan and it's ending today but i still have up to 1gig on it and someone subscribed (monthly sub) on my line this afternoon. Downloading with the data but it's eating my monthly sub what do you think can be done? I need to finish d weekly sub tonight

Hi imsirkay, I will like to use this medium to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. Kindly send your mobile number via E-mail message to enable me look into this. Regards

goodoo:
this is my glo number 08112389990, also my e-mail jameschinedu02@gmail.com pls help me sir/ma,they have blocked my mtn sim since last year August 2017.

As discussed, kindly visit the nearest MTN Walk-in centre to perform a sim swap.
The requirements needed to perform a SIM swap include
1. A Welcome Back Form.
2. SIM certificate (PUK number)
3. Three (3) frequently-dialed numbers
4. Valid means of Identification.
5. SIM registration details

jboixxx:
Again, kindly edit my number off this post/quote?

Done

nenergy:
Hello Team, please what's the process to activate 4g on an MTN sim? Also what are the requirements for a sim swap?

Hi nenergy, please find below requirements to perform a SIM swap:
1. A Welcome Back Form.
2. SIM certificate (PUK number)
3. Three (3) frequently-dialed numbers
4. Valid means of Identification.
5. SIM Registration details

In addition, please visit the nearest MTN Walk-in centre with a valid ID card to upgrade your sim to 4G

goodoo:
This is my mtn phone number 08168540906. Pls help me.mtn blocked my sim card because I mistakenly input wrong code on my phone.

Hi goodoo, so sorry for the inconvenience caused by this. Please send an alternative mobile number to reach you via Email message to enable me assist. Regards

goodoo:
Pls nairaland Guys make una help una follow man, i mistakenly input wrong code on my mtn sim and they have blocked my sim permanently without no avail,what should i do.

Hi goodoo, i'm truly sorry for the inconvenience you may have experienced. I wish to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. I will appreciate if you can send me mobile number via E-mail message to enable me run a check. Regards

It is our plan to cover every part of Nigeria. More communities are going to be connected this year. Please bear with us. Thank you.

yak:
so ppl living in other cities dont have right to such. poor, very poor

clarkmos15:
Is MTN network bad in your area?or is it only around ijaiye??please comment let's #FixMTN together

Hi clarkmos15, I sincerely apologize for the inconvenience you may have experienced regarding the network. I wish to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. I will appreciate if you can send me mobile number via E-mail message to enable me assist. Regards

yak:
hello Jidesm do you have 4G LTE coverage in Abeokuta Ogun State?

Hi yak, please be informed that 4G LTE coverage areas include ONLY Lagos, Abuja and port Harcourt. Regards

bendutch:
Nairalanders! I didn't subscribe for any of their funny names. I've been debited above two hundred naira. I called customer care was told there is nothing they can do. I should unsubscribe but I'm still getting debit alert from MTN.

Hi bendutch, I'm truly sorry for the inconvenience you may have experienced by the deduction. I wish to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. I will appreciate if you can send me mobile number via E-mail message to enable me run a check. Regards

badaru1:
On the 15th of 2017 at about 5.43pm I got 2 messages from Mtn that my one time password is bla blah blah, knowing I didn’t request for any password change, I ignored the messages. Few minutes later, I got another message from Mtn again that My sim swap request is about been completed, this time around, I became afraid and I immediately called Mtn CS. After laying my complain, the CS officer told me there wasn’t any cause for alarm, that it might be a system error. At about 7pm, I realized I couldn’t make or receive call on my line again. The line has no network on my phone. When I tried calling the line, it showed the line busy, that means someone’s else was using it. I immediately called my bank to put restriction on my account. I also post a message on my Facebook wall and my WhatsApp contacts that my line has been hacked. I tried calling Mtn CustomerCare with another network but it was not going. The following day, I went to Mtn office in my area to get the issue sorted and got my line back.

I asked the officer if he could tell me who did the illegal swapping, he asked to I should write a formal complain. The next Monday I wrote formal complain, but to my surprise, when I went to Marina office to drop the letter, CS lady refused to collect the letter, that I have to take it to Mtn office in Ikoyi. I dropped the letter since Monday last week, till this moment, Mtn has not deemed it necessary to respond to my complaint. I called their 505 line this morning, the lady that answered me said I should go back to their Ikoyi office for the response. Can you imagine that? Fast forward, this evening, I got a similar one time password sms again. Am afraid by tomorrow I will port my line to another network until Mtn sort themselves out.

How is it possible to swap a sim without the owner present?

Hi badaru1, i'm truly sorry that this happened. Please be informed that this reported issue will be looked into and I'll provide feedback on it. I've also replied your comment on MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/

badaru1:
On the 15th of 2017 at about 5.43pm I got 2 messages from Mtn that my one time password is bla blah blah, knowing I didn’t request for any password change, I ignored the messages. Few minutes later, I got another message from Mtn again that My sim swap request is about been completed, this time around, I became afraid and I immediately called Mtn CS. After laying my complain, the CS officer told me there wasn’t any cause for alarm, that it might be a system error. At about 7pm, I realized I couldn’t make or receive call on my line again. The line has no network on my phone. When I tried calling the line, it showed the line busy, that means someone’s else was using it. I immediately called my bank to put restriction on my account. I also post a message on my Facebook wall and my WhatsApp contacts that my line has been hacked. I tried calling Mtn CustomerCare with another network but it was not going. The following day, I went to Mtn office in my area to get the issue sorted and got my line back.

I asked the officer if he could tell me who did the illegal swapping, he asked to I should write a formal complain. The next Monday I wrote formal complain, but to my surprise, when I went to Marina office to drop the letter, CS lady refused to collect the letter, that I have to take it to Mtn office in Ikoyi. I dropped the letter since Monday last week, till this moment, Mtn has not deemed it necessary to respond to my complaint. I called their 505 line this morning, the lady that answered me said I should go back to their Ikoyi office for the response. Can you imagine that? Fast forward, this evening, I got a similar one time password sms again. Am afraid by tomorrow I will port my line to another network until Mtn sort themselves out.

How is it possible to swap a sim without the owner present?

Hi badaru1, i'm truly sorry that this happened. Please be informed that this reported issue will be looked into and I'll provide feedback on it. I've also replied your comment on MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/

olamike:
What is the requirement for CUG please respond

Hi olamike, please note that MTN CUG is for SMEs and Corporate organisations who possess Certificate of Incorporation. The minimum number of lines required is 10. If you are interested, send your email address and mobile number via PM or Email message to enable me assist.

ybalogs:
Whats with this message please :

Y’ello, You have been rewarded by MTN for your Data Subscription/Renewal, with 30 Days Comedy+ Free Plan until 2018-01-27 (No Auto Renewal). Click http://comedy.mtnonline.com to sign in with your phone number and enjoy tons of funny videos absolutely FREE. Thank you for choosing MTN, to opt out of FREE plan, text Stop 30 to 2100.

Hi ybalogs, MTN Comedy Plus Service is an exciting service that allows users to view comedy videos provided by the content providers in 4 different categories.
• Skits.
• Stand-up.
• Episodes (cut-out from movies and TV Shows).
• Animation.
The 3 months campaign is simply MTNs way of rewarding its Data users with funny videos online, this holiday season, for a 3 months period, both existing and new Data users Strictly on “Weekly and Monthly Data Plans (including 1 month, 2 months and 3 months plans)” can enjoy Comedy+ for free, by activating new and renewing existing data plans ( Weekly and monthly plans only).

badaru1:
On the 15th of 2017 at about 5.43pm I got 2 messages from Mtn that my one time password is bla blah blah, knowing I didn’t request for any password change, I ignored the messages. Few minutes later, I got another message from Mtn again that My sim swap request is about been completed, this time around, I became afraid and I immediately called Mtn CS. After laying my complain, the CS officer told me there wasn’t any cause for alarm, that it might be a system error. At about 7pm, I realized I couldn’t make or receive call on my line again. The line has no network on my phone. When I tried calling the line, it showed the line busy, that means someone’s else was using it. I immediately called my bank to put restriction on my account. I also post a message on my Facebook wall and my WhatsApp contacts that my line has been hacked. I tried calling Mtn CustomerCare with another network but it was not going. The following day, I went to Mtn office in my area to get the issue sorted and got my line back.

I asked the officer if he could tell me who did the illegal swapping, he asked to I should write a formal complain. The next Monday I wrote formal complain, but to my surprise, when I went to Marina office to drop the letter, CS lady refused to collect the letter, that I have to take it to Mtn office in Ikoyi. I dropped the letter since Monday last week, till this moment, Mtn has not deemed it necessary to respond to my complaint. I called their 505 line this morning, the lady that answered me said I should go back to their Ikoyi office for the response. Can you imagine that? Fast forward, this evening, I got a similar one time password sms again. Am afraid by tomorrow I will port my line to another network until Mtn sort themselves out.

How is it possible to swap a sim without the owner present?

Hi badaru1, so sorry for the inconvenience you may have experienced by this. Please be informed that this reported issue will be looked into and I'll provide feedback on it. Regards

jboixxx:
seems the Nairaland email ish is back... here's d no:

Hi jboixxx, i've been trying to reach you on your mobile number but it was switched off. let me know whenever you're available. Regards

Dyt:
08144669722
I just want how I can transfer the money
Biko
Ididayat21@gmail.com

Please send an alternative mobile number to reach you via Email message. Regards

CosmicJames:
Each time I recharge, a deduction of N50 happen on my line. But I haven't sub to anything.
Please check what's up on my line, and remove it from mtnplay or anything that is causing the deduction

07036741556 is the line

Thank you

Hi CosmicJames, please be informed that your request for deactivation has been completed. You can also dial *447# to manage active Value added services on your line. Regards

Danhumprey:
Hi! you have not replied me....

Please check your Email.

forandy:
For over 3 days now, my Mtn line's been giving the 'switched off' error message whenever my line is dialled. Any way to resolve it?

Hi forandy, i'm truly sorry for the inconvenience you may have experienced. Kindly send your mobile number via Email message to enable me run a check. Regards

Dyt:
Ewooooo

Please someone should help biko
It was after I recharged I found out my line has been blocked biko how do I get my money back or how can I transfer to someone?


Eeepppp meeeee

Hi Ewooooo, so sorry for the inconvenience. Please provide the affected mobile number and also an alternative number to reach you via Email message to enable me assist. Regards