fibonacci2526:



Ma if you are in Lagos, pls send a dispatch to come pick up a USB C cable from me on Monday. PM me . My number is on my signature.

fibonacci2526:



Ma if you are in Lagos, pls send a dispatch to come pick up a USB C cable from me on Monday. PM me thanks. My number is on my signature.

freeAgent99:


I had all this while resisted the urge to respond to you but this your last response has broken the camel's back. I'm sorry to say this but I'm really disappointed in you. All this thing you have said is senseless (don't make any sense), the guy gave you options which you, for reasons best known to you, refused to explore. He (we) can't help you without you doing the things he recommended. One must know the nature of a sickness before providing a cure. My sincere advice for you is that you explore the options recommended or you please stop wasting everyone's time with this your back and forth. For the last time, do the needful before coming back to tell us another story.
It's even possible you have realized that the cable is the problem but you feel ashamed to open up after all that you have said.

For anyone that feels I've overreacted or any other view similar to that, go through the whole drama and you will understand why I said this

@macbeyland: sorry for what you've undergone in this regard, I'm sure you know how some of us (customers) behave. The way you handled it was reasonable.

@all other customers: please let's all be reasonable and exercise patience with these sellers; they are really trying.

Peace Out.

Sam2310:
@kiarra
Kindly download AMPERE apps to measure the current of the charge.
Post screenshot like this below

macbeyland:

What does it cost you to look for another usb cable and try it.

Trust me, the time it takes to type these messages would have been enough to look for another USB cable to test it and either verify or eliminate the possibility of a USB cable being responsible

macbeyland:


So you didn't consider this as the first response I gave. I'm wondering why you chose to upload the middle part of our conversation and tag it as the first response I gave.

BTW. There's absolutely nothing wrong in all the statements I made.

I could convert our voice notes to mp4 and upload on YouTube so everybody can listen to them and make their judgment.

Even when you called me uneducated in your voice note, I never threw any insult at you. Not everybody would be that gentlemanly.

Na you insult someone, na you dey claim victim.

Kindly go get another USB cable and test it, then revert with the result. That's what I have told you and that's what anyone would tell you.

macbeyland:

I wish I had the time to type my whatsapp response instead of doing a voice note.
It's really sad to see that you think coming to the public about a device that I didn't manufacture is the best way to get a resolution..

Now to the matter.

You came to me and told me you charged the device but discovered that it was not charging properly.

I told you it could be 1 of 3 possible scenarios

1----- The charger

2------ The USB cable

3------- The charging port


Solution I gave you

I said,
change the charger and try another,
Change the cable and try another

If issue still persists, then it's the charging port. Then I said if it's the charging port, then it would likely be that it got damaged when the cable was plugged in ( maybe somebody hit the cable or forced it in)

You didn't want to hear this. All you wanted was for me to accept that the problem was there even before you unboxed the phone.

You were the one who unboxed the phone o. Not me. You noticed a problem but you waited till now before you came to tell me about it. I wouldn't imagine myself buying a new device, then noticing that it has charging issue, then I will keep it late before I report the issue. When I threw this point to you, you told me that you didn't report it on time because you were observing the issue. However, coming here, you are saying that you didn't have time to even use the device because you've been busy. Are those 2 statements not contradictory?

I gave you 3 possible scenarios for the issue but you chose to dwell on one simply you want me to accept that it's a manufacturer issue (something we don't even know what the real issue is yet)

If your definition of customer service is to expect a vendor to accept that an item has a manufacturing problem more than 36 hours after using the device, without exploring all options to know exactly what the issue is, then I don't think anybody will qualify as a good customer in your definition.

I will repeat what I told you on whatsapp here.

Kindly get another USB cable and try charging to see if problem persists. Let's get to know where exactly the problem is coming from.

fibonacci2526:



If the phone is brand new sealed and it was unboxed by you, there is literally nothing he can do. What do you mean by faulty charging? The phone doesn't charge at all? Macbeyland is a reasonable person and am sure it won't even cost him anything to give you a new charger if that's the case, presentation matters. I hope the matter is resolved amicably.

Tiger2020 post=920
70710:
was the nylon broken?

macbeyland:
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