₦airaland Forum

lordkay10:
Good day folks. It has been a turbulent period for me since BEDC installed their prepaid meter at my residence. The meter came with 100 units of electricity which the staff told me would be free of charge
However, when I made an attempt to top-up the units when it was running low from a vendor, I was told I have to pay for the "free" 100 units before I would be able to top up. I had no choice than to part with 11,000 naira to pay off the 'debt' and buy 5000 naira worth of units for the top-up.

I was told to proceed to the BEDC area office close to where I bought the units to obtain activation tokens being my first transaction on the meter. At the BEDC area office, the customer care agent gave me a series of code to enter on my meter when I get home for activation, and wait for another set of code from the BEDC headoffice via SMS, without which I wouldn't be able to load the top-up tokens I purchased.

After following these instructions, I waited in vain for the final code from BEDC which wasn't forthcoming. I placed several calls to their hotline with some below-par agents attending to me at different points, each with a different method of how to solve my problem. Well, I finally got a competent agent who promised to escalate my case, and wait for 24hrs to receive the code

I finally got the code the next two days but not after making series of threats to their hotline, and I was able to load my top-up tokens. But this is just the beginning

Almost a month passed and I would need to top-up again. This time, I opted to do it online via quickteller since my meter has been 'activated'.
I made payment but didn't get my tokens until after 24 hours. I proceeded to load the meter but I got an error message.

I proceeded to call their hotline as usual but no luck this time, my calls keep on getting rejected. I paused for a while and tried again after few hours and I was finally able to speak with agent who told me I need to fill a certain complaint form on their website, after which I would be sent another kind of token from their headoffice

I proceeded to fill the form on their website but the form wasn't submitted because "my meter number does not exist"
I tried to get across to the customer care agent again to notify them of the development but their hotline has been unreachable since my last call.
I proceeded to make a google search of their alternate complaint lines(if any) and I was shocked to see that the two other lines quoted on their website, each had 10 digits instead of 11, thereby making those numbers invalid.
I've been in total darkness since then, not because I didn't pay my bills, but for the inefficiency of Benin Electricity Distribution Company
Mods, kindly help me take this to frontpage for more views

Seniorwriter:
I use alternative source of power most of the time.
Can't afford to incur loses in my online trades and dealings just because of the epileptic power supply in Nigeria thanks to our past and present clueless political class. I remember some years ago when Fash Holmes said it wasn't Rocket Science.
...i guess it became Metaphysical science whilst he was the Minister & now that his goons are in power.


@Seniorwriter

JackBaueress1:
It is well with you

Organicist95:
Wahala no dey finish for nigeria

toffyz:
That company is something else.

Monthly they bring outrageous bill to our apartment in Ado-Ekiti with limited amount of electricity!

Ibadan Electricity Distributed company IBEDC is far more reliable and consistent than BEDC.

I stayed in Ilorin and Ibadan recently, but currently in Ado- Ekiti. The two companies are incomparable.

lordkay10:
Good day folks. It has been a turbulent period for me since BEDC installed their prepaid meter at my residence. The meter came with 100 units of electricity which the staff told me would be free of charge
However, when I made an attempt to top-up the units when it was running low from a vendor, I was told I have to pay for the "free" 100 units before I would be able to top up. I had no choice than to part with 11,000 naira to pay off the 'debt' and buy 5000 naira worth of units for the top-up.

I was told to proceed to the BEDC area office close to where I bought the units to obtain activation tokens being my first transaction on the meter. At the BEDC area office, the customer care agent gave me a series of code to enter on my meter when I get home for activation, and wait for another set of code from the BEDC headoffice via SMS, without which I wouldn't be able to load the top-up tokens I purchased.

After following these instructions, I waited in vain for the final code from BEDC which wasn't forthcoming. I placed several calls to their hotline with some below-par agents attending to me at different points, each with a different method of how to solve my problem. Well, I finally got a competent agent who promised to escalate my case, and wait for 24hrs to receive the code

I finally got the code the next two days but not after making series of threats to their hotline, and I was able to load my top-up tokens. But this is just the beginning

Almost a month passed and I would need to top-up again. This time, I opted to do it online via quickteller since my meter has been 'activated'.
I made payment but didn't get my tokens until after 24 hours. I proceeded to load the meter but I got an error message.

I proceeded to call their hotline as usual but no luck this time, my calls keep on getting rejected. I paused for a while and tried again after few hours and I was finally able to speak with agent who told me I need to fill a certain complaint form on their website, after which I would be sent another kind of token from their headoffice

I proceeded to fill the form on their website but the form wasn't submitted because "my meter number does not exist"
I tried to get across to the customer care agent again to notify them of the development but their hotline has been unreachable since my last call.
I proceeded to make a google search of their alternate complaint lines(if any) and I was shocked to see that the two other lines quoted on their website, each had 10 digits instead of 11, thereby making those numbers invalid.
I've been in total darkness since then, not because I didn't pay my bills, but for the inefficiency of Benin Electricity Distribution Company
Mods, kindly help me take this to frontpage for more views

lordkay10:
Good day folks. It has been a turbulent period for me since BEDC installed their prepaid meter at my residence. The meter came with 100 units of electricity which the staff told me would be free of charge
However, when I made an attempt to top-up the units when it was running low from a vendor, I was told I have to pay for the "free" 100 units before I would be able to top up. I had no choice than to part with 11,000 naira to pay off the 'debt' and buy 5000 naira worth of units for the top-up.

I was told to proceed to the BEDC area office close to where I bought the units to obtain activation tokens being my first transaction on the meter. At the BEDC area office, the customer care agent gave me a series of code to enter on my meter when I get home for activation, and wait for another set of code from the BEDC headoffice via SMS, without which I wouldn't be able to load the top-up tokens I purchased.

After following these instructions, I waited in vain for the final code from BEDC which wasn't forthcoming. I placed several calls to their hotline with some below-par agents attending to me at different points, each with a different method of how to solve my problem. Well, I finally got a competent agent who promised to escalate my case, and wait for 24hrs to receive the code

I finally got the code the next two days but not after making series of threats to their hotline, and I was able to load my top-up tokens. But this is just the beginning

Almost a month passed and I would need to top-up again. This time, I opted to do it online via quickteller since my meter has been 'activated'.
I made payment but didn't get my tokens until after 24 hours. I proceeded to load the meter but I got an error message.

I proceeded to call their hotline as usual but no luck this time, my calls keep on getting rejected. I paused for a while and tried again after few hours and I was finally able to speak with agent who told me I need to fill a certain complaint form on their website, after which I would be sent another kind of token from their headoffice

I proceeded to fill the form on their website but the form wasn't submitted because "my meter number does not exist"
I tried to get across to the customer care agent again to notify them of the development but their hotline has been unreachable since my last call.
I proceeded to make a google search of their alternate complaint lines(if any) and I was shocked to see that the two other lines quoted on their website, each had 10 digits instead of 11, thereby making those numbers invalid.
I've been in total darkness since then, not because I didn't pay my bills, but for the inefficiency of Benin Electricity Distribution Company
Mods, kindly help me take this to frontpage for more views

Quelme:
BEDC is the worst distribution company in the whole of Nigeria... BEDC wey dey follow Buhari drag incompetence.

Only Sapele road, Ekenwan road, airport road and some few areas within the city centre dey manage boast of 6 hours light a day, other part of the state na darkness....

Homeboiy:
Lol guy you just de waste your time

My house is 14 seconds to bedc office

In fact right now as im typing, there is no light

The BEDC head office is in total darkness now

I just de upstairs dey look them

They brought a bill of 75k monthly for water and light to our building

E just de pain me say I newly pack enter the house

Suprnova:
Please be sure that they even give power to your area. BEDC here in GRA benin only gives 1 hour light per day

Nicolsme:
Almost what everybody is saying here about light in Benin is better compare to what I'm facing here in Lagos, have been staying in my current location going to three years now, and I can confidently say have not had light up to 1
200hours cumulatively in about 3years..yet I pay my electricity bill without owning kobo despite we hardly have 10mint light a week.

Cedarfarms:
Hmmmmmm! Bedc seems to be the worst disco from the lot, no social media presence, no interaction with customers if need be........

OP, I recently installed same meter, while interacting with the installer i realized it comes with alot of baggage, e.g it's a single phase meter so neighbors can have light and you may not have because the line you're connected to is off, then he also told me about the recharge problem and said when I'm ready I should contact him for easy processing, I'd suggest you do same i.e if you still have their contact.......

lordkay10:
Good day folks. It has been a turbulent period for me since BEDC installed their prepaid meter at my residence. The meter came with 100 units of electricity which the staff told me would be free of charge
However, when I made an attempt to top-up the units when it was running low from a vendor, I was told I have to pay for the "free" 100 units before I would be able to top up. I had no choice than to part with 11,000 naira to pay off the 'debt' and buy 5000 naira worth of units for the top-up.

I was told to proceed to the BEDC area office close to where I bought the units to obtain activation tokens being my first transaction on the meter. At the BEDC area office, the customer care agent gave me a series of code to enter on my meter when I get home for activation, and wait for another set of code from the BEDC headoffice via SMS, without which I wouldn't be able to load the top-up tokens I purchased.

After following these instructions, I waited in vain for the final code from BEDC which wasn't forthcoming. I placed several calls to their hotline with some below-par agents attending to me at different points, each with a different method of how to solve my problem. Well, I finally got a competent agent who promised to escalate my case, and wait for 24hrs to receive the code

I finally got the code the next two days but not after making series of threats to their hotline, and I was able to load my top-up tokens. But this is just the beginning

Almost a month passed and I would need to top-up again. This time, I opted to do it online via quickteller since my meter has been 'activated'.
I made payment but didn't get my tokens until after 24 hours. I proceeded to load the meter but I got an error message.

I proceeded to call their hotline as usual but no luck this time, my calls keep on getting rejected. I paused for a while and tried again after few hours and I was finally able to speak with agent who told me I need to fill a certain complaint form on their website, after which I would be sent another kind of token from their headoffice

I proceeded to fill the form on their website but the form wasn't submitted because "my meter number does not exist"
I tried to get across to the customer care agent again to notify them of the development but their hotline has been unreachable since my last call.
I proceeded to make a google search of their alternate complaint lines(if any) and I was shocked to see that the two other lines quoted on their website, each had 10 digits instead of 11, thereby making those numbers invalid.
I've been in total darkness since then, not because I didn't pay my bills, but for the inefficiency of Benin Electricity Distribution Company
Mods, kindly help me take this to frontpage for more views

obonujoker:
Don't plug your meter to the AC supply...

Use battery to power up your meter, and load the tokens

Nicolsme:
Almost what everybody is saying here about light in Benin is better compare to what I'm facing here in Lagos, have been staying in my current location going to three years now, and I can confidently say have not had light up to 1
200hours cumulatively in about 3years..yet I pay my electricity bill without owning kobo despite we hardly have 10mint light a week.

Lucky5000:
Local man is really tired

Cedarfarms:
Hmmmmmm! Bedc seems to be the worst disco from the lot, no social media presence, no interaction with customers if need be........

OP, I recently installed same meter, while interacting with the installer i realized it comes with alot of baggage, e.g it's a single phase meter so neighbors can have light and you may not have because the line you're connected to is off, then he also told me about the recharge problem and said when I'm ready I should contact him for easy processing, I'd suggest you do same i.e if you still have their contact.......

berbs:
You had better move away from there unless the house is yours. There are lotta places in Lagos that have light more than 10 hours per day.

Newboss:
lordkay10

Call this number 08139841391: Bedc customer care.

Ask them for key change token. The problem could be your unit has gone down very well. It's a problem in some meters.

Tell them you bought the token online through quickteller.

They will ask for meter number and tariff index number. Let them know that Quickteller does not give tariff index number. Within 24 hours you should get two 20-20 digit codes.

Carbonated:
Your funny asf
Pls Chat me up on the number on my signature.]

PrinceofHCI:
Sorry to learn about your challenge with BEDC!
Kindly endeavor to contact me for a solution!
08027638131.
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We're here to serve all people passing through series of such or similar discomforting challenges from the DisCos, nationwide!