pocohantas:


Nice attempt for a first-timer.

Hello Kwin Poco. After reading your write up, I have decided to take up customer support as the skill I Wana specialize in. So kindly bear with me for asking too many questions. I really would love to ask you even more and more questions wherever I'm confused please, because I really need to get it right. Please Can I use this your professional customer support reply for a customer complaining of missing item ? Then towards the end where you wrote, "and a new one will be sent, I would just say, the missing item will be sent within the next two days.

mdhustletv:
Hello Kwin Poco. After reading your write up, I have decided to take up customer support as the skill I Wana specialize in. So kindly bear with me for asking too many questions. I really would love to ask you even more and more questions wherever I'm confused please, because I really need to get it right. Please Can I use this your professional customer support reply for a customer complaining of missing item ? Then towards the end where you wrote, "and a new one will be sent, I would just say, the missing item will be sent within the next two days.

Sure. You can tweak it to serve that purpose.

Don’t forget to blame your logistics partner.

You are most welcome.

pocohantas:


Sure. You can tweak it to serve that purpose.

Don’t forget to blame your logistics partner.

You are most welcome.

Okay, sure I will not forget that. Thank you and have a Good night.

pocohantas:


Sure. You can tweak it to serve that purpose.

Don’t forget to blame your logistics partner.

You are most welcome.

Kwin Poco thanks for this thread, it's really educating, very detailed, God bless you
This post inspired towards Data entry on Upwork,
After reading through, I visited YouTube learnt about Data entry and virtual assistant and I created an account on Upwork same day (yesterday) I got invite but had an issue, I was sent a link to create create business name on Google business listening, I got to verifying stage and had issue at the end the business name is visible then I lost it, today again same thing happened when a Canadian client sent similar task right now I am not able to complete it now
Please if you or any person here can direct me on how to go about it I will appreciate
Thanks

pocohantas:
I took A Break…

Good morning Kwin Poco. Hmm I dnt even know how to say this but I will say it as the spirit leads. First, I went to Udemy to take up a course or two on Customer support, I want to pay for the first 3 courses in the picture below but I will be glad to get your recommendation. Secondly, I need more..Please I need your help with the courses you have on customer support. The more I learn, the better for me. Remember, you called your friend in that field and she sent you her course, you also went to Udemy for more. My case is a bit different because, I dnt have any friends doing this. You are all I have. But I really believe you are enough. You wouldn't be mad if I called you my friend right? Great!! Thank you

pocohantas:


What you are talking about is CONNECTS.

After you exhaust your 50 free connects, you can buy more or wait for 10 monthly free connects. You also get connects when you are interviewed for a job.

1) Only apply for verified payment jobs.
2) Apply to clients with a high hiring rate.
3) Apply very early. Less than 5 proposals or at worst, 5 to 10 proposals.
4) Boost your chance of an interview invitation by writing a very good proposal and attaching your portfolio as a Google link.



Yes, I have.



Then you can increase the batteries.
get a generator set and a laptop powerbank.

I use Airtel and Smile for now. No issues so far.

We sell LiFePo4 Laptop powerbanks and they give the best value for your money. 08.065.316.307

mdhustletv:
Good morning Kwin Poco. Hmm I dnt even know how to say this but I will say it as the spirit leads. First, I went to Udemy to take up a course or two on Customer support, I want to pay for the first 3 courses in the picture below but I will be glad to get your recommendation. Secondly, I need more..Please I need your help with the courses you have on customer support. The more I learn, the better for me. Remember, you called your friend in that field and she sent you her course, you also went to Udemy for more. My case is a bit different because, I dnt have any friends doing this. You are all I have. But I really believe you are enough. You wouldn't be mad if I called you my friend right? Great!! Thank you

Good morning Hustle!

The courses I took were on project management tools and that was because I couldn’t find free in depth resources online. I am sure there are free resources on Zendesk that would suffice for a starter.

However, you can go ahead and buy just 1 if you have all the resources to. I would recommend the first. Ensure the tutor isn’t an Indian please.

I don’t have courses on customer support. I am not even in CS. The only customer support role I got was the one that pursued me fast fast.

Nah, I wouldn’t be mad.

cle62000:

Kwin Poco thanks for this thread, it's really educating, very detailed, God bless you
This post inspired towards Data entry on Upwork,
After reading through, I visited YouTube learnt about Data entry and virtual assistant and I created an account on Upwork same day (yesterday) I got invite but had an issue, I was sent a link to create create business name on Google business listening, I got to verifying stage and had issue at the end the business name is visible then I lost it, today again same thing happened when a Canadian client sent similar task right now I am not able to complete it now
Please if you or any person here can direct me on how to go about it I will appreciate
Thanks

You are welcome. Glad it helped.

The only good thing I see in these jobs is that you have gotten at least 15 free connects for responding to the interviews.

But before we worry our heads - are the payment methods verified?

pocohantas:


Good morning Hustle!

The courses I took were on project management tools and that was because I couldn’t find free in depth resources online. I am sure there are free resources on Zendesk that would suffice for a starter.

However, you can go ahead and buy just 1 if you have all the resources to. I would recommend the first. Ensure the tutor isn’t an Indian please.

I don’t have courses on customer support. I am not even in CS. The only customer support role I got was the one that pursued me fast fast.

Nah, I wouldn’t be mad.

I knew I could always count on you my friend. Thanks a million times.

pocohantas:


Good morning Hustle!

The courses I took were on project management tools and that was because I couldn’t find free in depth resources online. I am sure there are free resources on Zendesk that would suffice for a starter.

However, you can go ahead and buy just 1 if you have all the resources to. I would recommend the first. Ensure the tutor isn’t an Indian please.

I don’t have courses on customer support. I am not even in CS. The only customer support role I got was the one that pursued me fast fast.

Nah, I wouldn’t be mad.

Thinking of creating another account, first account was for translating but I just bone it as it looks complicated, now I should just do customer support as I work in an administrative field, but I dey reason say make i learn salesforce, shey he need? Or I should just learn zendesk too

IGpro1:
pls I really need your coaching in remote jobs,
I'm a nursing student, and in my finals, but I wish to do some remote jobs, I need it this period, I wouldn't mind getting some work from you.

For the umpteenth time, I don’t coach o! I don’t have that kind of time.

If you are a nursing student, that is VERYYYY GOOD. There is always someone looking for a virtual nursing/medical assistant and their rates are nice. It is also not very saturated. Many may apply, but people with a background in nursing would definitely be prioritized and given the role.

However, you won’t see any patient’s bumbum to chook injection, so you have to know project management and CRM tools.

You can read up this thread and all attached threads.

Thank you!

hefelove:

Thinking of creating another account, first account was for translating but I just bone it as it looks complicated, now I should just do customer support as I work in an administrative field, but I dey reason say make i learn salesforce, shey he need? Or I should just learn zendesk too

No need to create a new account, lest you get banned. Change your niche.

Whichever works for you. You can learn all and more. Start with whatever skillset you have at hand and work your way up.

lolu2019:
as long as the secret is intact.if u want to save urself from slavery, go into research and technology.

Pls research as how
I don’t seems to get that’s sir
Pls could you elaborate much more sir
Thank you

pocohantas:


You are welcome. Glad it helped.

The only good thing I see in these jobs is that you have gotten at least 15 free connects for responding to the interviews.

But before we worry our heads - are the payment methods verified?

Thanks for the response I am grateful
The one from USA isn't verified
While the one from Pakistan is verified
Yes for the connect I got some additional connect

atom1234:


Pls research as how
I don’t seems to get that’s sir
Pls could you elaborate much more sir
Thank you

try and discover something. like an app that pays.something that can create employment for pole.

pocohantas:


For the umpteenth time, I don’t coach o! I don’t have that kind of time.

If you are a nursing student, that is VERYYYY GOOD. There is always someone looking for a virtual nursing/medical assistant and their rates are nice. It is also not very saturated. Many may apply, but people with a background in nursing would definitely be prioritized and given the role.

However, you won’t see any patient’s bumbum to chook injection, so you have to know project management and CRM tools.

You can read up this thread and all attached threads.

Thank you!

great...thanks for the prompt reply.
Honestly, I've been hearing of this virtual ass thing.
I'll have to watch some youtube videos.

go still appreciate, if you share your knowledge on virtual assistance job with me abeg. Like a break down of what to expect in the job.

Infact just tell me what you know about it.
Please and thanks

IGpro1:
great...thanks for the prompt reply.
Honestly, I've been hearing of this virtual ass thing.
I'll have to watch some youtube videos.

go still appreciate, if you share your knowledge on virtual assistance job with me abeg. Like a break down of what to expect in the job.

Infact just tell me what you know about it.
Please and thanks

If you read this thread, the attached threads and those screenshots, you would get the breakdown you need on Virtual Assistance.

cle62000:


Thanks for the response I am grateful
The one from USA isn't verified
While the one from Pakistan is verified
Yes for the connect I got some additional connect

Please do not apply for jobs that do not have verified payments. I really do not have an idea on how to execute these tasks and I also do not consider them jobs. $5, $10… not worth the stress for something the client can easily do from his end if it were so ethical.

pocohantas:


If you read this thread, the attached threads and those screenshots, you would get the breakdown you need on Virtual Assistance.




Please do not apply for jobs that do not have verified payments. I really do not have an idea on how to execute these tasks and I also do not consider them jobs. $5, $10… not worth the stress for something the client can easily do from his end if it were so ethical.

Thanks for the response
God bless you

mdhustletv:
Glorious, can you kindly suggest the name of a good 2017 or 2018, etc PC for freelancing like customer support? Please I really need to get it right

You can dm me. I have some good PC for your job.

effectz123:

You can dm me. I have some good PC for your job.

location

pocohantas:
You Just Have To Be Good At Even Supposed Easy Jobs…


I have gotten to learn that no job is as easy as we think. You only think it is easy because you are not required to do it professionally and you see someone skilled in it doing it effortlessly.

Many people jump into customer service because they think it is that easy, but they can’t address customer complaints like a professional. A Nairalander asked the prospects for a remote customer support officer in Nigeria and this was my response to him…

please how do I create a google slide of bespoke customer service responses to various situations. DELAYED DELIVERY, MISSING ITEM, DAMAGED ITEM, REQUEST FOR REFUND…Close it with your name. Make it look real and sell it as your sample responses while working in a similar capacity for another client. .

mdhustletv:
location

Lagos

mdhustletv:
please Kwin Poco, how do I create a google slide of bespoke customer service responses to various situations. DELAYED DELIVERY, MISSING ITEM, DAMAGED ITEM, REQUEST FOR REFUND…Close it with your name. Make it look real and sell it as your sample responses while working in a similar capacity for another client. .

.

mdhustletv:
.

Hello Kwin Poco. Please can you help me out

lolu2019:
as long as the secret is intact.if u want to save urself from slavery, go into research and technology.

so VF betting is no longer lucrative you now shift the goal post

oxiide22:
so VF betting is no longer lucrative you now shift the goal post

ode,when u wan get sense.do I have to use my mouth to say everything. If u want to know Aba,just bend down

oxiide22:
so VF betting is no longer lucrative you now shift the goal post

wake up bro.collect ur money

oxiide22:
so VF betting is no longer lucrative you now shift the goal post

I have to post those screenshots so that u will know that success is not always what u see.calculate the profits on those games.

lolu2019:
wake up bro.collect ur money

OMG! My guy how did you do this. I swear I love this, can you mentor me for a fee?

oxiide22:
OMG! My guy how did you do this. I swear I love this, can you mentor me for a fee?

I already said I can't teach anyone. What if u are one of their agents

lolu2019:
I have to post those screenshots so that u will know that success is not always what u see.calculate the profits on those games.

you're right boss. Let's connect on what'sapp

lolu2019:
I already said I can't teach anyone. What if u are one of their agents

I swear I am not their agent I don't even know how play that game at all but seriously I wan earn sapa don humble me