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MTN Customer Care Thread - Phones (180) - Nairaland

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Re: MTN Customer Care Thread by JideSM: 11:23am On Nov 21, 2016
Kingzy4pep:
08061368519.
Recipient's phone number is 07038874880.
Date of transaction is 12th November.

Please don't quote so that I can delete the phone numbers.

Hi Kingzy4pep, my sincere apologies. Kindly send the mobile number you intend sending the amount to enable me assist. Regards
Re: MTN Customer Care Thread by JideSM: 11:26am On Nov 21, 2016
Otunba77:
Good morning Jide, Kindly assist in unsubscribe to MTN rate and date, they keep deducting N20 every blessed day.
My no is 07033091135..

Thank you

Hi Otunba77, i sincerely apologize for the inconvenience. kindly note that the service has been deactivated as requested. Regards

1 Like

Re: MTN Customer Care Thread by JideSM: 11:39am On Nov 21, 2016
tall2ce:

My number is 07061626522

Hi tall2ce, please confirm the error message you received while trying to send sms to enable me assist. Regards
Re: MTN Customer Care Thread by JideSM: 11:45am On Nov 21, 2016
iminabo:
MTN what you guys are doing to me is very unfair and wicked.You keep deductingy credit everytime for jobberman alert meanwhile I never subscribed for it.i would call customer care they would tell me they have done it or tell me they have done it but the same thing all over again.I also unsubscribe by my self by sending stopgradjob to 38261 and I would unsubscribe successfully only for mtn to subscribe me again to steal my credit.This has to stop because you are stealing from me.Here is my no-07032885752

Hi iminabo, so sorry that this happened. Kindly note that the value added service is no longer active on your line. Regards
Re: MTN Customer Care Thread by JideSM: 12:19pm On Nov 21, 2016
ametu166:
See Mr Jide, I beg u in d name of God, help me tell mtn to unsubscribe me from dat useless ratendate rubbish o. I can't b paying 20N every single day for no reason....I won't be polite next time..... grin
08068645349

Hi ametu166, apologies for the inconvenience. Please be informed that the service has been deactivated as requested. Regards
Re: MTN Customer Care Thread by Kingzy4pep(m): 3:23pm On Nov 21, 2016
JideSM:


Hi Kingzy4pep, my sincere apologies. Kindly send the mobile number you intend sending the amount to enable me assist. Regards
08138874880
Re: MTN Customer Care Thread by Rajman45(m): 6:23am On Nov 23, 2016
i did a sim swap to mtn 4g lte.....5gb was not given to me, d normal #400 was also not given and i paid #550 for it, from an mtn outlet. pls check d line and give me what's meant for me.
07036837968
Re: MTN Customer Care Thread by JideSM: 12:48pm On Nov 23, 2016
Rajman45:
i did a sim swap to mtn 4g lte.....5gb was not given to me, d normal #400 was also not given and i paid #550 for it, from an mtn outlet. pls check d line and give me what's meant for me.
07036837968


Hi Rajman45, so sorry to hear this. Kindly note that the 5GB bonus given after MTN 4G LTE upgrade has been discontinued. As regards the N400 airtime not given, please confirm the Walk-in centre you visited to enable me assist and also include the date you visited the office. Regards
Re: MTN Customer Care Thread by JideSM: 7:19pm On Nov 23, 2016
Kingzy4pep:
08138874880

Hi Kingzy4pep, please be informed that your reported issue has been resolved. The amount has been reversed as requested. Regards
Re: MTN Customer Care Thread by latestguy(m): 5:45am On Nov 25, 2016
I can't able to send text message with my Mtn sim do to the problem persists I swap the line severally but still can't send text here is the no
08066666886
and also help me reset ma dis Mtn no.
they never warn me when ma credit about to finishe
Re: MTN Customer Care Thread by JideSM: 9:05am On Nov 25, 2016
latestguy:
I can't able to send text message with my Mtn sim do to the problem persists I swap the line severally but still can't send text here is the no
08066666886
and also help me reset ma dis Mtn no.
they never warn me when ma credit about to finishe

Hi latestguy, i'm truly sorry that this happened. Please confirm the error message you received while trying to send sms. Regards
Re: MTN Customer Care Thread by Nobody: 9:37am On Nov 25, 2016
Hi, pls can you help stop the auto Renewal of xtravalue mini on this line I keep getting this error message

Re: MTN Customer Care Thread by latestguy(m): 12:15pm On Nov 25, 2016
JideSM:


Hi latestguy, i'm truly sorry that this happened. Please confirm the error message you received while trying to send sms. Regards
message sending failed
Re: MTN Customer Care Thread by JideSM: 1:27pm On Nov 25, 2016
Cyph98:
Hi, pls can you help stop the auto Renewal of xtravalue mini on this line 08101537969. I keep getting this error message

Hi Cyph98, apologies for the inconvenience. kindly note that the auto-renewal feature is not active on the line. Regards
Re: MTN Customer Care Thread by JideSM: 1:39pm On Nov 25, 2016
Cyph98:
Hi, pls can you help stop the auto Renewal of xtravalue mini on this line 08101537969. I keep getting this error message

Hi Cyph98, apologies for the inconvenience. kindly note that the auto-renewal feature is not active on the line. Regards
Re: MTN Customer Care Thread by JideSM: 1:54pm On Nov 25, 2016
latestguy:

message sending failed

Hi latestguy, kindly ensure your message centre number is +234803000000 and you would have to recharge too. Regards
Re: MTN Customer Care Thread by Marvel1206: 5:13pm On Nov 25, 2016
Hello JideSM
do you have details about the data price reduction effective from dec 1?
Re: MTN Customer Care Thread by Rajman45(m): 8:50pm On Nov 27, 2016
JideSM:



Hi Rajman45, so sorry to hear this. Kindly note that the 5GB bonus given after MTN 4G LTE upgrade has been discontinued. As regards the N400 airtime not given, please confirm the Walk-in centre you visited to enable me assist and also include the date you visited the office. Regards
@Rumuodomaya/Rumuokoro center, port harcourt. 22/11/2016
Re: MTN Customer Care Thread by Nobody: 9:17pm On Nov 27, 2016
Pls, tell me more abt mtn yafunyafun promo
Re: MTN Customer Care Thread by JideSM: 9:41am On Nov 28, 2016
michaelhonest44:
Pls, tell me more abt mtn yafunyafun promo

Hi michaelhonest44,

Yafun-Yafun Cash Promo is a loyalty program targeted at MTN new and existing prepaid customers. The Promo is an anonymous SMS subscription based service that allows a customer to collect points towards prize draws simply by topping up their balance and playing a free trivia game. The more a user tops-up (in value and frequency), the more chances for him/her to win higher value prizes. At the same time, users can also enjoy premium based trivia game where s/he can opt—in for various higher value prizes, and another two content services offering dedicated prizes for promotional purposes for a specific period of time.

Participants to the promo will win fantastic prizes such as:
 Generators
 Smartphones
 Flat Screen TVs
 Cash prizes ranging from N100,000 to N20,000000
 Toyota Prado (or Cash equivalent)
 Mercedes ML (or Cash equivalent)
Customers will be able to join the Program through the following :
 For Top up: recharging and subscribing by texting FREE to 9004 or by dialing *669*1#
 For Premium Trivia: Subscribe by texting VIP to 9005 or by dialing *669*2#
 For Loop (Celebrity Content): Subscribe by texting OK to 38425 or by dialing *669*3#
 For Fitness clues content service- Text FIT to 38428 or by dialing *669*4#
Re: MTN Customer Care Thread by chommyAngela: 2:35pm On Nov 29, 2016
Hi,been trying to buy 1.5g. Date bundle but is not coming up..if i send 106 to 131 i will not receive anything and i hv upto 1k to do dat..help!
Re: MTN Customer Care Thread by JideSM: 12:37pm On Nov 30, 2016
chommyAngela:
Hi,been trying to buy 1.5g. Date bundle but is not coming up..if i send 106 to 131 i will not receive anything and i hv upto 1k to do dat..help!

Hi chommyAngela, so sorry that this happened. Kindly send your mobile number via PM to enable me check. Alternatively, you can dial *131*106#. Regards
Re: MTN Customer Care Thread by Rajman45(m): 7:05pm On Nov 30, 2016
CONGRATULATIONS! Your smartphone has been activated to enjoy DOUBLE on any data bundle you buy for the next 6mths. Dial *131*1# to buy your preferred data plan
Does it mean that any sim card i use to buy data in d phone will giv me double??
Re: MTN Customer Care Thread by aylagos(m): 7:28pm On Nov 30, 2016
Mr jideSM am new on MTN network on data service am on starterpack and I want to buy 1gb for 500 or if posible get double data having been browsing on my airtime bonus and daily Bis for five days now pls I want to do 1gb for 500 pls
Re: MTN Customer Care Thread by Nobody: 8:05pm On Nov 30, 2016
Pls @Op is MTN midnight data plan for N25 back now?
Re: MTN Customer Care Thread by demo4show(m): 8:12pm On Nov 30, 2016
Hello Mr Jide Please for God sake deactivate me from all subscriptions. My hard earned #100 was deducted unfairly each time i recharge Please please do this for me. 08102059880
Re: MTN Customer Care Thread by JideSM: 2:53pm On Dec 01, 2016
Rajman45:
CONGRATULATIONS! Your smartphone has been activated to enjoy DOUBLE on any data bundle you buy for the next 6mths. Dial *131*1# to buy your preferred data plan
Does it mean that any sim card i use to buy data in d phone will giv me double??

Hi Rajman45, no please. You can only enjoy the offer with a particular sim inside the device. Regards
Re: MTN Customer Care Thread by JideSM: 2:57pm On Dec 01, 2016
aylagos:
Mr jideSM am new on MTN network on data service am on starterpack and I want to buy 1gb for 500 or if posible get double data having been browsing on my airtime bonus and daily Bis for five days now pls I want to do 1gb for 500 pls


Hi aylagos , kindly note that you can only enjoy 1GB for N500 on MTN Pulse. Kindly text P500 to 131 for 1GB @ N500. To migrate to MTN Pulse, simply text 406 to 131. Regards
Re: MTN Customer Care Thread by JideSM: 2:59pm On Dec 01, 2016
youngprofdguru:
Pls @Op is MTN midnight data plan for N25 back now?

Hi youngprofdguru , yes please. Simply text Night to 131 @ N25 only on MTN Pulse. Regards
Re: MTN Customer Care Thread by guente02(m): 2:59pm On Dec 01, 2016
Has MTN #25 Night plan for Ipulse users discontinued.
Re: MTN Customer Care Thread by JideSM: 3:03pm On Dec 01, 2016
demo4show:
Hello Mr Jide
Please for God sake deactivate me from all
subscriptions. My hard earned #100 was
deducted unfairly each time i recharge
Please please do this for me.
08102059880

Hi demo4show, i'm truly sorry for the inconvenience. Checks on your line show that you have an active MTN Game + plan. However, your request for deactivation has been completed. Regards

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