I'm tired

donbabajeff:
Good day OP please I forgot my m-pin what's the remedy And I can't remember my security questions as well.

de activate your phone then re install

DALE917:
I'm tired

it's network princess try again tomorrow or later

DALE917:
I keep trying to register as a new user an it keep saying invalid Card number
Meanwhile, the numbers on my ATM is 19figures

it may just be network issues.

Blade21:
actually buying air time doesn't count try transferring a thousand naira twice and also hope it's not a student account?

it counts sir. Any transaction at all as long as its below 20k.

dingbang:
FREQUENTLY ASKED QUESTIONS


Question : What accounts can I access on the First bank Mobile App?

Answer: All the accounts you have with First bank. This may include Current, Savings, Domiciliary , Visa Dollar and Naira card accounts.

Question: Is the mobile app secure?

Answer: The app is situated in a highly secured environment to protect your account on the App. The App is PIN protected. The PIN is uniquely linked to the App on your device. All transactions on the App are validated by either a transaction PIN known only to you or the Bank's issued token. All these are in addition to the security measure put in place to ensure that your transaction information is protected from intruders.

Question: What can I do on the App?

Answer: You can transfer funds to accounts in First bank or any other bank in Nigeria, pay utility and other bills, buy airtime from any GSM operator in Nigeria for any number, search, book and pay both local and international flights, save beneficiary phone and account number, manage cheques and keep up with your lifestyle through the loop


Question: Do I need to have an account with first bank before I can enjoy this wonderful service ?


Answer: Yes, if you do not have an account yet, kindly locate the nearest FirstBank branch and open a bank account with ease.

Question: I have forgotten my m-pin, what should I do?

Answer: You can reset your m-pin on the app by choosing a new PIN and answering your security questions correctly. For you to reset your m-pin, please click the get help icon on the sign in page of the app and you will be asked to input the answers to your security questions.. Easy.



Question: Why do I need to register security questions and answers?


Answer: You will need your personalized security questions and answers to reset your mPIN , transaction PIN, manage beneficiaries etc


Question: With the introduction of Transaction pin, do I still need a token for my transactions?


Answer: Token will only be required when you exceed your transaction limit of 500,000NGN for the day.


Question: What if I change my mobile phone or phone number?


Answer: You can install and activate the App on up to 10 devices. Lets say you buy a new phone, install the First mobile app in the new phone and click on Activate this device You will be sent an OTP, input it and other information required and click save.

The transaction limit without token initially was 50,000. This made a lot of people including me to apply and be issued a hard token at a cost of N2,000 plus. Not long after, FirstBank now reviewed the daily limit to 500k, making the expensive token to be next to useless for many. Why is the token not returnable and the charge reversible??

DALE917:
I'm tired

please don't be tired my dear. Its due to network. Make sure you input your transaction pin correctly twice and click save.


it will go don't worry

Propene:


i have a first bank account, and i use 3 channels in carrying out my transactions (mobile, internet banking as well as the USSD).

However i have complained countless times on issues concerning refund. i try to recharge my phone via ussd. *894*×××# i get a a transaction fail response, i get a debit alert that never gets refund. It's so annoying.

Also statement of account via internet banking shows duplicate transactions.

Kindly work on this two issues and I'm good.

However i rank First bank mobile app as number 1, follow by diamond. GTB would have been 1st except for the flaws of having to save one time beneficiary before making a transfer

Please visit any of the branch close to you, fill a complaint form and the funds will be reversed back to your account. Thank you

DALE917:
I'm tired

maybe you entered the transaction pin in alphabets instead of numbers.. Please recheck it well and click save

.

Propene:


i have a first bank account, and i use 3 channels in carrying out my transactions (mobile, internet banking as well as the USSD).

However i have complained countless times on issues concerning refund. i try to recharge my phone via ussd. *894*×××# i get a a transaction fail response, i get a debit alert that never gets refund. It's so annoying.

Also statement of account via internet banking shows duplicate transactions.

Kindly work on this two issues and I'm good.

However i rank First bank mobile app as number 1, follow by diamond. GTB would have been 1st except for the flaws of having to save one time beneficiary before making a transfer

@propwne have you seen the new gtbank app, GTworld...you need to get it, it's a more improved version of the former gtb app. you dont need to save beneficiary anymore except you wish to. do you know you can also receive western union money using the GTworld and also if your smart phone is the high tech type you can use your finger print as password instead of typing the digits.....so more features i can't detail now..just download the GTworld and get a feel of the app...am an ambassador of Gtb so take me for my words. thumbs up to firstbank as well

I love what I am seeing here...
I am still waiting for you guys to resume your naira master card foreign transaction

Cossycute:
Why do i see' your account is on verification for security reasons' since yestaday that i have been trying to do transfer.I cant use my fb mobile app.

its because you have some pending issues you have to resolve with at the bank. Please visit any of the first bank branches and lodge this at the customer service unit

dingbang:
it counts sir. Any transaction at all as long as its below 20k.

y are you arguing it doesn't count talking from experience anyway that's your thread enjoy

Blade21:
y are you arguing it doesn't count talking from experience anyway that's your thread enjoy

I wasnt arguing sir. I was only stating my experience based on what I was taught at the training.

Na god catch u to b customer care today. Jst need some help wit d app

1) I ve 2 accnts (all savings) bt only registered 1. Hw can I register d oda 1?

2) my neighbour complained of delay after he paid for Dstv (3 days) so we re all afraid of payin thru d app. Once beaten 2ice shy nd my ppl say if fire catch d gemu (beards) of ur broda, rubb water for ur own. D Q nw is, does dis delay still exist or not or wat causes d delay?

This thread is simply to advertise First Bank app, that's fine Sha

I have been using the app for sometime now, transferring fund to other bank was hurrible but after the update I did some few weeks ago, the glitches was resolved to a better interface.

Kudos to First Bank

dingbang:
I wasnt arguing sir. I was only stating my experience based on what I was taught at the training.

am telling you practical now try it and see

how can someone who is not in Nigeria and does not have an account with first bank participate.

dingbang:
very good.. You will have to update your new phone number at any first bank branch.. Its very easy and wont take time..

Please after you have done so... Inform me so I can guide you further on how to install the app.. I am just a second away....

FBN.. MARKETING AND LOYALTY TO SERVICE PROVISION AND DEPARTMENTAL POINTS GONE DIGITAL. BROS. CONGRATS FOR D INNOVATION TO GET MORE OFFICE POINTS AND WORK SECURITY IN FBN. GRATIAS...

Blade21:
am telling you practical now try it and see

ok bro.. Will reverse that when I am educating the customers. Thanks for the tip

fof1:



FBN.. MARKETING AND LOYALTY TO SERVICE PROVISION AND DEPARTMENTAL POINTS GONE DIGITAL. BROS. CONGRATS FOR D INNOVATION TO GET MORE OFFICE POINTS AND WORK SECURITY IN FBN. GRATIAS...

thanks Sir... I really appreciate your comments

@dingbang I can't download .

dingbang:
please go to the bank to enable it for internet banking... Meanwhile, all ATM cards can perform mobile app banking as well as ussd codes.. Have you downloaded the first bank app?

I just did

Thanks for this thread. You see I changed to a new android device and tried to activate my first mobile app without success. After inputting my ATM card no and pin correctly, it will display: Invalid card no.At another time after several attempts it displayed: Device not found. What do I do pls?

Dailyfavour:
I would have love First Bank better than my other Banks BUT their monthly charges is outrageous. complaints severally just to tell me its SMS alert. how can alert be charged THREE TIMES FOR A MONTH. I tired.

IF ITS ALERT CHARGES, THEN STOP D ALERT RECEIPT. FILL OUT D APPROPRIATE BANK FORM TO STOP RECEIVING ALERTS TO STEM D DEDUCTIONS.

AleeDee:
Na god catch u to b customer care today. Jst need some help wit d app

1) I ve 2 accnts (all savings) bt only registered 1. Hw can I register d oda 1?

2) my neighbour complained of delay after he paid for Dstv (3 days) so we re all afraid of payin thru d app. Once beaten 2ice shy nd my ppl say if fire catch d gemu (beards) of ur broda, rubb water for ur own. D Q nw is, does dis delay still exist or not or wat causes d delay?

answering your first question, I would advise you to visit any first bank branch and lodge your request.

But the thing is that even if you have 5 accounts..which are savings, it will automatically display on your first mobile app. Have you downloaded the new app sir?

Ayiose:
Thanks for this thread. You see I changed to a new android device and tried to activate my first mobile app without success. After inputting my ATM card no and pin correctly, it will display: Invalid card no.At another time after several attempts it displayed: Device not found. What do I do pls?

it means that you didn't type your card number correctly.. After typing, please click on that eye symbol just after the box provided to input the ATM card number so that it will display the numbers visible to you so you can crosscheck if you typed in the correct numbers.

kirchofff:
I just did

ok good.. Click save and login to your app now and make any transaction of less than 20k so that your daily transfer limit of 500k will be activated.

Godchild2015:
@dingbang I can't download .

what phone are you using sir?

aremuforlife:
how can someone who is not in Nigeria and does not have an account with first bank participate.

Ok Sir, I would like to ask you which country are you based now sir

Am using techno Y2