A man has taken to twitter to rant on how an MTN customer lost N1 million to fraudsters after MTN allegedly gave them access to her SIM and allowed it to be swapped without her consent.

The affected lady identified as Miss Joy allegedly got the message from MTN after her SIM had been successfully swapped by the scammers.

Customer robbed of N1 million after MTN allegedly gave access to her SIM

Read the post as updated on twitter by @touchsquarehq

Dear Nigerians, please disconnect your BVN and very huge accounts from your MTN @MTNNG sim card. A friend just got robbed of over N1million because MTN allowed a random user swap her sim (Full details in thread) RT to create awareness please.

So Miss Joy got a message yesterday from MTN that her MTN sim has been swapped. She did not request for a sim swap, she has never attempted a sim swap Sim swap is when a new sim takes ownership of another number, transferring all old details to new sim

The MTN sim in question is thr one that has her BVN registered on and is also connected to all her bank accounts.

Miss Joy immediately called her banks (Ecobank and UBA) to block transactions from her account but she was too late. Under 15mins 1million naira was already transferred from her ECObank account, 200,000 was transferred from her UBA before it got restricted.

Apparently your details are not safe with MTN @MTNNG . Your bank account is not safe Your bvn is not safe MTN IS A SCAM

https://lailasnews.com/customer-robbed-of-n1-million-after-mtn-allegedly-gave-access-to-her-sim/

This is bad.

This could have been prevented to a large extent if that person was like me.

My BVN is in my head.

I have no ATM cards(not even one), I don't have online access to any of my accounts. I don't have a current account or sign cheques.

Whatever I have, are in my Savings Accounts,and for you to take anything from there, you have to walk into the Bank.

It is not convenient, but it is better and safer.

This is Nigeria

hmmm

This story no add at all.

Was it also MTN that gave out your USSD banking transaction pin?
I no won talk too much abeg I won sleep.

Miss Joy immediately called her banks (Ecobank and UBA) to block transactions from her account but she was too late. Under 15mins 1million naira was already transferred from her ECObank account, 200,000 was transferred from her UBA before it got restricted.

Why Bank first instead of customer care. You knew exactly where they were heading next because you've compromised some personal data

MTN don't just swap like that. Their are some basic personal info that must be submitted to convince customer care.

If your money was actually transferred, don't panic the money went from a destination to a destination and that destination it went to has an owner that can be traced chikina

Something is missing in all these.
This is a fraud from home or from someone who knows all about her info.
MTN are not that daft or unprofessional.

Somebody close to her did this, how she must have been deceived to leak all her mobile info on a dummy phone call, email or website.

Lalasticlala front page because this nonsense must stop in this country

Dump Nigeria for Austria

HungerBAD:
This is bad.

This could have been prevented to a large extent if that person was like me.

My BVN is in my head.

I have no ATM cards(not even one), I don't have online access to any of my accounts. I don't have a current account or sign cheques.

Whatever I have, are in my Savings Accounts,and for you to take anything from there, you have to walk into the Bank.

It is not convenient, but it is better and safer.

Smart and saavy

This network providers be switching you inactive line and re-selling it again without considering the consequences for the customer, this is bad

I don't understand at all...

silverbirdng:
Lalasticlala front page because this nonsense must stop in this country

Lol, it must STOP by force by fire!!!

Similar thing happened to me two weeks back.

So, two weeks ago been wednesday 25/07/2018 i came back early and went straight to my wife's shop, I dropped my Phone on top her table, carried my baby and decided to get noodles to eat from a lady who prepare noodles just across her shop.

When i came back I was like swht where's my phone, she looked at me and said she didn't see my phone that she only saw the ear phones and brought them inside.
I told her that the earphones were with the phones when I left.

That was when she remembered that a guy came to the shop immediately I left and wanted to buy almost everything, he requested for soap, tea, drinks, milk and some other things, and after she arranged everything the guy said he want to take cash from someone overthere to pay, and she (my wife) happy that she's gonna sell lot of stuffs was unsuspecting of anything.

It was after the guy left, she waited and the guy never returned before i came back.

That was when it dawned on us that the guy must have taken the phone while she was busy arranging his requests.


We dialed the number and it was already switched off.

I tried calling MTN to block my line, but the answering machine kept talking, i couldn't talk to any costumer care Rep.

Later in the night at about 7.25pm precisely we tried the number and it was ringing but the thief kept busying the calls.
that was when I realized something must be fishy because;

1. My Phone is pass worded, meaning my phone can't be accessed unless he's gonna flash the phone that night, and even if he does meaning all the info in my phone would be gone, so I wasn't loosing sleep

2. I have two sim in the phone, the second sim was still switched off.

my thoughts, why will my mtn sim be on and the second line off?

so we started dialing the number, the criminal kept on cutting the calls.

I was worried, does it mean these guys want to commit fraud with my line? why will someone still a phone and instead of throwing away the sim card< he still kept the sim.

I decided to go online to see the easiest way to talk to mtn costumer care service.
until i saw this;

"How To Easily Reach Any MTN Customer Care Rep? Dial 180. Press 9 to go the main menu. Press 6 for support. Press 0 to speak with a Customer Care Rep.".

I followed the procedures and finally i spoke with them to blocked the line.

after asking me a couple of questions and answering them successfully, they promised to block the line.

we kept on calling my line afterwards and it kept on ringing, till someone with well spoken English picked and sincerely i rained curses on him, the guy cut and i called him back he picked, He now told me to calm down that he's a police officer, and that the person that stole my phone was already arrested, that i should come to the station 8.am the next morning.

I told him to give me his number that i have already called mtn to block the line, He declined giving me his number saying there's no need, that his name is Osas, once i get to the station I should ask of him.

After I dropped to my surprise he called me back and said I should call mtn not to block the line, I said ok, but I decided not to call MTN back.

first thing in the morning the following day, I went to the station to complain but I was told there's no officer with the name osas in that station, that I have been deceived.

So i went to MTN office to retrieve my line.

But decided to check my account balance, lo and behold, the some of 15k had already been deducted from my account.

How did they manage to do that i don't know, but thank God for the timely intervention of MTN agent that night.

But all I know is that the line is the line linked with my BVN number and that's what i use to receive alert.

immediately my sim cad was active yesterday all the alert were just pouring in, and to my surprise they were removing, 1000, 2000, 1000......
but thank God that they didn't remove everything once, towards the end before the line was blocked, they even checked my balance to know how much was remaining.

Only God know what would have happen to my account if the line wasn't swiftly blocked.

Am sharing this so that others can also learn. These fraudster are real and ready to wreck havoc.

My advice to everyone that encounters this, is that he/she should call mtn customer care service to immediately block the said line.

okay what I'm going to say will attract mentions saying things like

1. You that doesn't have up to 1m, show us your phone
2. Using a high end phone isn't her priority
3. You that is using a high end phone what have u achieved
4. And so much more.....

But I will still say what I have to say....
How can she have up to 1m & still be using such phone it's not even a Nokia product.

If this story is true, then mtn is in dip sh"it... She should Sue them asap!!

So after the SIM swap, on which line did they receive the swap alert? Looks like fake news to me.

Sorry for that.

Sue them already

Indeed hunger is bad if not your contribution could have been more enlightening

HungerBAD:
This is bad.

This could have been prevented to a large extent if that person was like me.

My BVN is in my head.

I have no ATM cards(not even one), I don't have online access to any of my accounts. I don't have a current account or sign cheques.

Whatever I have, are in my Savings Accounts,and for you to take anything from there, you have to walk into the Bank.

It is not convenient, but it is better and safer.

Na lie... very big fat lie.

Na wA

This news should be on FP cause it doesn't really indict MTN

Sue Mtn

Donald95:
This story no add at all.

Was it also MTN that gave out your USSD banking transaction pin?
I no won talk too much abeg I won sleep.



Why Bank first instead of customer care. You knew exactly where they were heading next because you've compromised some personal data

na all ur akkants u dey use mobile banking Dey prob set up mobile banking on the accounts she had not activated

Your money was wired to where? MMM account?

The recipient nor get name, address, Bvn, picture? The time you spent typing this is enough to get him/her behind bars.

Princeofnigeria:
I don't understand at all...

If your sim has access to your bvn, they can swap your sim and then use the code to display your bvn

This gives them access they need in combination with other details they must have acquired to transfer funds out of her account

somebody close to her did it for sure

without saving your BVN in your sim.... whereas that line is linked to your BVN, Just type the necessary code and it comes up