Who still uses that donkey means? Even people employed there are always looking somehow, abeg na you find trouble go there, even Nipost job is like teaching in a village public school, something is really wrong with that agency, reminds me of union Bank, aka Bank of old people abi retiree

NI***what Does NIPOST still exist

Jayslicky:
Who uses NIPOST in this age, using NIPOST is just like using a camel to travel to Algeria.

Nipost is still actually very active..

Just their very poor customer service..

Most of my AliExpress orders are through Nipost..

I wish we can retweet this too.... like bbn retweet’s!

Only we fit make things work....... of all Nairalanders tweet am once a day for 7 days.. gba you go hear how far with nipost.

Government dey work on something’s Na people dey mess things up.

na wa 4 u sha
don`t you know that anything that has ``NI`` before it is a scam?

I have a very bad experience with NIPOST too and I plan reporting to a media house to investigate their activities. My sister sent me two phones from America. We tracked the phones and it indicated that it had reached the country. We went to NIPOST and they also tracked and started giving stories. My sister went back to their post office in America and they showed her on their system that the phone got to Nigeria three days after. We went back to NIPOST at Obalende, they directed us to Marina, Marina said we should come back that their is a mix up. We kept going back. Till today nothing. But when we check the system with the tracking number, it indicates received.

Thats why Obasanjo said that we must privatize all govt parastatals in full, until then we are all still joking.

Next time, add your number to the address you input on Aliexpress.

Most Nipost offices have foolish and rude staffs. I've had my own share also, but I know how to deal with them. We are friends now and they call or text when I got a package.

too bad you experience that , nipost are useless and not reliable . below is my own experience https://www.nairaland.com/3509050/nipost-wahala-see-letter-wrote

Could someone help me with price list of diff. Courier service to post an ID card to SA? Nipost aren't going to SA for now.

PLEASE I'M SERIOUS. Thanks!

tellbiodun:
I have a very bad experience with NIPOST too and I plan reporting to a media house to investigate their activities. My sister sent me two phones from America. We tracked the phones and it indicated that it had reached the country. We went to NIPOST and they also tracked and started giving stories. My sister went back to their post office in America and they showed her on their system that the phone got to Nigeria three days after. We went back to NIPOST at Obalende, they directed us to Marina, Marina said we should come back that their is a mix up. We kept going back. Till today nothing. But when we check the system with the tracking number, it indicates received.

do what I did , read my experience below
https://www.nairaland.com/3509050/nipost-wahala-see-letter-wrote

I had something worse, it happened that Nipost tracking show that my package was in Benue when I was expecting it in Ibadan. I tried all my possible by calling the customer care, email their support center but they could not help. they don't even have branches contact numbers, I was being directed to check google or facebook may be I can have luck of getting any close contact that will help me reach Benue post office. anyway after some weeks, i received a call that one of my package has arrived, behold it was the missing package. relax you will definitely get your package. just continue to check. Everyone is frustrated including the Nipost staff.

Sofistcatdmoron:


from your tracking details your goods is due for collection ,check the next day ,if you dont get it,,, tell them to track it for you by giving them the tracking number and raise a case ,simple,, every nipost office has an internet tracking section

not all have internet tracking sections, like the one in my locale, doesn't have it, I've been using nipost for 2years now I think they are trying (private shippers are worst)... More to say the services are most times paid for...

I lost two phones using NIPOST last year. Till today, no clue of how what happened to those phones. The last tracking information I had was when the phones arrived Nigeria.

Unfortunately, I did not insure the package while sending

Na criminals full Nipost

Mpcoll001:
.... What you experienced is not only with nipost, most government agencies filled with "old people" are peculiar to such behaviors.. They act like that most especially when they see you less important... Very corrupt set of people







Please do check my siggy and threads, we make bespoke male clothings

Drop your WhatsApp contact. Let's roll

Daniel2802:
Good day, still don't know why I wasn't chanced to write this earlier, the rage inside has reduced now. Still I can't see things going bad that bad and keep quiet. I personally believe that change actually begins with I and you. Let's skip the drama and let me lament.
This is my second time of using Nipost, the first was when I received a parcel from Lagos and it got to me at Nsukka in three working days.

I made a purchase on Aliexpress and patiently waited for it to arrive. Do you know that anxiousness that comes when you order something and all? Yeah, it got hold of me. Tracked the package and it showed "Receive item at delivery office (Inb),A 2019-09-20 12:20:00 [Nigeria]". I went to UNN post office that Friday by 3:45 pm to check for my package, apart from the poor reception by the old woman who was at the front desk, she rudely directed me to an office inside.

I went inside and met the man and told him why I was there, he replied with, "We have been attending to Alixexpress orders since morning, we are busy with other things...". I stared at the man and hesitated to go, he looked at me and in an attempt to give me false hope asked me my name, to which I answered him. He told me he hasn't seen any parcel with that name and told me to come back on Monday. I humbly left for my place.

Fast forward to today being Monday, wanted to go as early as 8 am but I remembered it was a Government establishment I was heading to, so I waited a bit. Got there by 10:48 am, lo and behold I met a woman still mopping the office, let's call her woman A. I was shocked beyond words, she was only concerned with me not entering inside the office so as not to dirty the newly mopped old tiles. Due to the fact that I don't like to add to someone's work, I waited till the floor got dried and I went in.

I went straight to the office of the man that instructed me to come on Monday only for him to tell me they are busy. I became bittered and wondered what were they busy with. Oh, mopping of the floor by 11: 00 am. I jejely went back to their front desk and stood, I wonder why there are no chairs for customers to sit on and wait for the "busy people". While waiting another student came, she had a case of missing goods but her own story is one for another day.

Still standing, I was scanning the room with my eyes looking for a number I can complain to. Saw two numbers on a document posted on the walls of the building, 07055991756 and 07055991740 around 11:21 am. Tried both severally but the number refused to connect. We were there then a man in a suit came in, trust we Nigerians to showcase the 'Big man' mentality. People I didn't know were inside the building came out to address his issue. I muttered bitterly, "Shey it's because I didn't come here with a car that's why they don't want to attend to us".

The painful thing is the woman that is supposed to attend to us was still 'busy' mopping her part of the office and didn't bother to say a word to us except, "Shift from the road before this mud touch you", let's call her woman B. Woman A's concern was that we were blocking the front desk, the counter is very wide and she was the only there with nobody to attend to us. After more complaining, I still don't know why it's the language we choose to understand, another man there asked that those in charge should attend to us. The first man insisted that the woman was busy, the other man told us to exercise patience.

I suggested to the other girl to check Nipost's office for their official number, and we got it 07000NIPOST and I dialled it. It went through normal Customer Care call ish till I got to the part where I could complain. It connected with an agent and I started speaking to her, poured out my heart to her only to check my phone and see that the line had disconnected. I don't know if my issue made her end the call or not. Tried the number again severally, they kept saying their agents are busy at the moment. I wonder how many people are complaining about Nipost at the same time as me.

Finally, by 12:00 pm the man that was telling me they were busy came to us and took us to the Aliexpress parcel part of the office. He looked at us and asked," You people don't understand the meaning of someone being busy?, So if you were busy with something at home and someone came, you would leave the thing to attend to the person?". I laughed in mind and replied," Yes Sir I will". He was shocked, maybe he was expecting me to support him so as to obtain my parcel. He tried to suggestify his actions with the excuse that if they start handling Aliexpress orders, they will be stuck with it till 4 pm. Shey, they want to come to work and be idle?

In the end, the other two girls saw their parcel and I didn't see mine in their book, yet Nipost's website is saying the stuff has arrived. Let me not think to that side yet.

My annoyance is not the fact that I didn't see my stuff but the way they treated us because we were students. We students are busy too, ask around exams has started in UNN. Yet they treated us anyhow and many times said, if we couldn't wait, we should go back and come the next day.
I am also displeased with the fact that a whole Nipost has no efficient customer care line. The branch has poor customer service and all, don't know if it's because it's filled with old people who feel they are doing you a favour.

Thanks for reading, I hope we can push it to the relevant authorities.

A Concerned Nigerian.



CC
lalasticlala

I've promised myself that I won't buy anything on Ali express again... I lost my goods few months ago. I went ahead to make another purchase 16th July, up till this present moment I've not heard anything about it...

ugwum007:
Sorry for your experience with Nipost. I have been using nipost for the past 3years now to take deliveries from aliexpress and I have enjoyed it throughout. The customer service have been top notch especially the offices at Mararaba nasarawa state, area1 and zone3 Abuja. You have to learn how to appear with authority before people especially Nigerians, nobody will look at you if you talk like a fearful wet kitten.

Best NIPOST is Abuja.No bribe no corruption and very professional.

I don't know how effective SERVICOM is, but I think you should report this issue to them. Kindly make your complaint very detailed.

Davash222:
You used NIPOST?? You get mind o.

X is confused about the OP and would also want to know the answer to the question.

Eya, I am currently at their ketu branch to collect my AliExpress package and they were respectful and kind and attended to well.

tellbiodun:
I have a very bad experience with NIPOST too and I plan reporting to a media house to investigate their activities. My sister sent me two phones from America. We tracked the phones and it indicated that it had reached the country. We went to NIPOST and they also tracked and started giving stories. My sister went back to their post office in America and they showed her on their system that the phone got to Nigeria three days after. We went back to NIPOST at Obalende, they directed us to Marina, Marina said we should come back that their is a mix up. We kept going back. Till today nothing. But when we check the system with the tracking number, it indicates received.

When did this happen? You have to know this, whenever an item goes through NIPOST especially a parcel from abroad, the post Master or anyone in charge signs for all the parcels received and they now call the respective owners to come and collect them. That was why when you tracked the phones, it shows received.

Your phone is still with NIPOST, it happened to me and I called the customer care line, the guy I spoke with explained these things to me, immediately I dropped the call, I received a call from the branch that is with my phone, went there and collected my parcel. I have collected other items since.

Except, you don't need those phones again, you can give me the tracking number so that I collect them.

Kindly escalate the matter through their customer care line on their website and social media handles and you will get your matter resolved immediately.

Thank me later.

ugwum007:
Sorry for your experience with Nipost. I have been using nipost for the past 3years now to take deliveries from aliexpress and I have enjoyed it throughout. The customer service have been top notch especially the offices at Mararaba nasarawa state, area1 and zone3 Abuja. You have to learn how to appear with authority before people especially Nigerians, nobody will look at you if you talk like a fearful wet kitten.

may God bless you sir, this is also my experience with them, have been using them for the past 2years, there are fiddle things we shouldn't complain in postal services, I believe with the right actions we can get them resolved....

About the bolded, I can't emphasize that enough, office people in Nigeria have a penchant of looking down on people, you always have to remind them, they are paid to attend to you and not the other way round....

iamjavadem:
Eya, I am currently at their ketu branch to collect my AliExpress package and they were respectful and kind and attended to well.

Lagos Post Offices are more enlightened, because of several related competitions and services.

I use Ikeja and Agege for AliExp. and both have been quite responsive. They dare not to be sloppy.

No much issues here. Raise a dispute if your item is not received, and AE will definitely refund you after verification.

It's good as you have attacked them on social media now, it will hit them.

The present guy insist I pay #200 on each package and it's really annoying

Those at Ìbàdàn branch especially at agodi Post office are something else. You must drop egunje for them before you collect your parcel

Jayslicky:
Who uses NIPOST in this age, using NIPOST is just like using a camel to travel to Algeria.

Nipost is still very active.
Best to use if u are sending things abroad cos it will come to your house direct unlike most of these privately owned courier services.

iamjavadem:
Eya, I am currently at their ketu branch to collect my AliExpress package and they were respectful and kind and attended to well.

This is Lagos, have been collecting items from AE in Lagos POs for a while now. .

You cant be mopping floors for hours here. . So much competition abound. You dare not.

raphroye:

I've promised myself that I won't buy anything on Ali express again... I lost my goods few months ago. I went ahead to make another purchase 16th July, up till this present moment I've not heard anything about it...

what did you do, Abi did you just wait for your goods to land on your roof?

I already have a guy that checks my items for me at nipost. I do tip him airtime and the guy does his job well for me. He alerts me once my items land at their office. It's been a sweet experience for me so far. No time to check time.

peacettw:
Hmmm. Just left NIPOST and I have nothing but good reviews.

@op, I really don't know why you are bothered especially when there is a caveat of aliexpress returning back your money in 90 days if you haven't gotten your item.

Anytime I order something from AliExpress, I allow for that window to elapse before raising any complaints with AliExpress and not NIPOST. It's that simple. Just open a dispute.

You are not obliged to pay for any credit so don't do that again unless u want to. Also make friends with the person in charge so that he or she can inform you when your package arrives. I have 5 of their numbers with me now.

Finally, do relax, life isn't that complex so stop making a mountain out of a molehill.

The present guy always insist I pay #200 on each package and it is really annoying

0KNM:
I lost two phones using NIPOST last year. Till today, no clue of how what happened to those phones. The last tracking information I had was when the phones arrived Nigeria.

Unfortunately, I did not insure the package while sending

Na criminals full Nipost

I can tell you that you just didn't want to follow up on your phones, you would have received your parcel.

Nigerians should learn how to escalate issues and not just give up. I am sure those phones are inside one office gathering dust.

Immediately your item showed that it has arrived Nigeria, you should have gone to their office with the tracking number to start checking for the parcel, that way you can be directed to the particular branch where it is.

You still have time, go back to the post office, follow up on your phone and escalate the issue.