₦airaland Forum

The Unsung Heroes: The Role of Appointment Setters in Business

Introduction
In the fast-paced world of modern business, appointment setters play a crucial role.
These individuals are the bridge between potential clients and sales teams, responsible for initiating contact and securing opportunities for meaningful business conversations.
This term paper explores the intricacies of appointment setters—their roles, challenges, evolution, and the future—as illuminated in the documentary Appointment Setters: The Unsung Heroes of Business Growth.

Research references supporting the insights in this paper include works by Smith & Johnson (2021),
who highlighted the importance of sales pipeline management, and Thompson (2023), who explored AI’s impact on sales team efficiency.
Who Are Appointment Setters?
Appointment setters are professionals tasked with initiating the sales process by contacting potential leads,
qualifying them, and scheduling appointments for the sales team. Their work involves high levels of communication, data analysis, and strategic thinking.
Far from being mere schedulers, they play a pivotal role in building and maintaining a robust sales pipeline (Brown, 2022).
Core Responsibilities
The documentary highlights the four primary responsibilities of appointment setters:

1. Lead Research: Identifying potential clients who match the company’s target audience (Green et al., 2020).
2. Cold Outreach: Contacting prospects through phone, email, or social media.
3. Relationship Building: Establishing initial trust and rapport.
4. Scheduling: Coordinating meetings between prospects and sales teams, ensuring optimal timing (Davis, 2023).
Why Appointment Setters Matter
The documentary emphasizes that appointment setters are the first point of contact for businesses,
making them instrumental in shaping the customer’s initial perception. By effectively qualifying leads, they enable sales teams to focus on closing deals,
ultimately improving conversion rates and maximizing revenue potential (Thompson, 2023).
Challenges Faced by Appointment Setters
Despite their importance, appointment setters face significant challenges, including:

- High Rejection Rates: Frequent rejections during cold outreach can lead to burnout (Smith & Johnson, 2021).
- Undervalued Roles: Often considered entry-level, their contributions are underestimated.
- Misalignment with Sales Teams: Poor communication can result in wasted efforts and missed opportunities (Brown, 2022).
The Evolution of Appointment Setting
The role of appointment setters has evolved significantly over the decades.
Initially reliant on manual processes and physical calendars, the advent of digital tools like Customer Relationship Management (CRM) systems and
AI-powered outreach platforms have transformed the role into a data-driven function. Today, appointment setters utilize analytics and automation to target leads with precision and efficiency (Green et al., 2020).
Key Skills for Modern Appointment Setters
The documentary identifies the critical skills required to succeed in this evolving role:

- Effective Communication: Crafting concise and persuasive pitches (Smith & Johnson, 2021).
- Technical Proficiency: Navigating CRM platforms and data analysis tools.
- Resilience: Overcoming rejection and maintaining motivation.
- Adaptability: Customizing approaches to different industries and client personas.
The Future of Appointment Setting
The documentary predicts a promising future for appointment setters, driven by technological advancements. Key trends include:

1. AI Integration: Predictive analytics and natural language processing to enhance lead qualification (Thompson, 2023).
2. Hyper-Personalization: Leveraging data to tailor outreach at an individual level.
3. Remote Operations: Global teams working flexibly to cover diverse markets (Davis, 2023).
Case Studies of Success
Real-world examples from the documentary showcase the impact of skilled appointment setters:

- A SaaS company increased appointments by 30% using AI-driven tools (Smith & Johnson, 2021).
- A healthcare provider improved patient onboarding by implementing a structured training program for appointment setters (Brown, 2022).
Conclusion
The documentary Appointment Setters: The Unsung Heroes of Business Growth sheds light on the vital yet underappreciated role of appointment setters in modern business.
Their ability to initiate and nurture client relationships is foundational to sales success. As technology advances, the role of appointment setters will only grow in complexity and importance.
Recognizing and investing in this role is crucial for businesses aiming to thrive in a competitive marketplace (Green et al., 2020).

This term paper underscores the critical need to acknowledge and empower appointment setters as strategic enablers of business growth.
By valuing their contributions, organizations can unlock unprecedented potential in lead generation and client acquisition.
References
- Brown, P. (2022). The Modern Sales Pipeline: Strategies for Success. New York: Business Insights Press.
- Davis, L. (2023). AI and the Future of Sales: Trends and Innovations. San Francisco: TechWorld Publishing.
- Green, R., Johnson, S., & Lee, T. (2020). CRM Systems in the Digital Age. Boston: Innovation Hub.
- Smith, J., & Johnson, R. (2021). Building Effective Sales Teams. Chicago: Professional Growth Press.
- Thompson, M. (2023). Optimizing Client Acquisition Through Technology. London: Future Analytics.

mrvitalis:
The writer is obviously a typical Nigerian who has no idea of the basics information on Nigeria

Increase education budget ? Increase salary ? Honour agreement with ASUU ?

Some of you think that those in power just want to be wicked and all that

Nigeria makes #700bn on a normal month
Federal government gets 350 billion on a normal month sir
Wage bill ( with the poor payment structure )is over 180bn...debt servicing is around #200 billion that's already minus #30 billion ...the subsidy is around 60 billion a month that's minus 90 billion
The war or insurgency is around #50 billion a month ... that's 140 billion higher than what we earn

So where would the money to do those things u wrote up there come from

Defending incompetent leaders is a norm for people like you.... Education should be a priority.... The government didn't think of those amount you listed while donating a million dollar n buying new cars for legislators, have they considered cutting gov expenditure?

If you want to destroy a nation, first destroy the education! Thats what is happening to us!

Impact of Crpto OTC On Business and Finance In Africa!

Among all other reasons including financial market underdevelopment and high inflation rates as well as economic hardship, Africans, most notably Nigerians and Kenyans, are constantly adopting crypto trading for their businesses and to defend their savings against the rapid and continuing depreciation of the many African currencies (the Naira being a particular case of study) and to beat FOREX bottlenecks in sending payments to and receiving payments from abroad.
Interestingly, in spite of the Central Bank of Nigeria’s ban on crypto trading in March 2021, Nigerians have continued to store their value in crypto assets and have even increased the volume of their crypto-based assets and transactions.

A Nigerian artist and business man, Sly Megida, speaking about how crypto over-the-counter (OTC) has affected his business and finances, said "The naira is digressing and we are trying to keep the value of the art," further sharing that crypto is "the currency where people don't think that I am paying too much or too less," while he spoke about the larger amounts of crypto OTC payments allow him to quietly receive.

Beaming as he spoke, he further shared that his customers from across the globe happily accepted to pay in crypto, and that has helped him to protected his purchasing power and art from depreciating along with the Naira.

For clarity, “crypto” is the short form “cryptocurrency” and cryptocurrency refers to a digital currency with verified transactions and maintained ordered by a decentralized blockchain system that uses crytography. Meanwhile, over-the-counter (OTC) trading is a way to exchange crypto that allows people to move big amounts of crypto anonymously.
With stories also abounding of how crypto OTC is also making life easy in the African logistics and freight industry, another Nigerian, art merchant, Ebuka Joseph, who started adopting cryptocurrencies last year when COVID-19 ground several businesses to zero. He has now gotten hooked even though Nigerian financial authorities disapprove.
In his own words, "Crypto just allows me to transact freely and within minutes we are done with our transactions," the man, now 28-year-old told Reuters.

As far as several Nigerians like Joseph are concerned, though, the ban only goes ti show the advantages of adopting currencies not within the central bank's control,
Chainalysis, reporting concerning African crypto, said Nigeria’s central bank ban locked many Nigerians out of traditional crypto exchanges, so they trooped to this over-the-counter and the peer-to-peer system.
Crypto OTC has had a laudable impact on the business and financial market landscapes in Africa, affording Africans large money movements and a reliable store of value.

Can Social Media Activity Be Grounds For Firing an Employee?
 
Individuals, companies, governments; everyone uses social media. It has become part and parcel of all forms of personal, communal, and corporate interactions in these times. However, just like physical interactions, interactions on social media are not always amicable, as would be expected. They often get emotionally charged, ill-expressed or insensitive. But could you get fired from your job because of something you said (or did) on social media? That would be very unlikely, right?
 
More and more companies (across and beyond America) now fire employees based on their social media activity, when these activities are deemed harmful to the company’s image or likely to breed hostility at work. So, yes, what you say (or do) on Social Media can be grounds for being fired.
 
While it might seem unfair, private companies in at-will states can fire their employees at any time for any lawful reason.
 
This, of course, leads us to question what lawful reasons are in this context.
 
The Exceptions
 
The devil, they say, is in the details. What differentiates an unlawful reason from an unlawful reason for firing an employee is often peculiar to each case. However, generally speaking, employees cannot be fired for blowing the whistle on workplace crimes such as sexual harassment, gender, or racial discrimination. And they cannot be fired solely because of race, gender, disability, age, or pregnancy either.
 
Be that as it may, employees who miss work, fail to perform their job according to their employment contract, or fall short of any of the causes for termination stated in their contract cannot cry foul if their appointments are terminated.
 
Following this, private companies and employers can lawfully reprimand or fire an employee for what they post on social media when what they post is deemed harmful to the company’s image or workplace morale. However, a few particular cases veer off this norm.
 
Generally, you will not be fired for posting:
* Accurate statements about unsafe working conditions or office cultures, like harassment or health hazards.
*  Unoffensive comments about your interest in joining or supporting a union or cause.
* Messages to co-workers suggesting that they contact a lawyer for information on workplace rights.
*  Personal demographic information like your race, sex, age, religious affiliation.
 
Should Social Media Matter in Hiring and Firing?
 
While it should not be the main criteria used in the hiring and firing process, almost everyone is on social media these days. This makes it a priceless source of data that should be mined, even for hiring and firing.
 
Companies naturally want employees whose values align with the company’s values. And where social media posts show a conflict on that front, it can lead to termination or a decision not to hire.
 
Furthermore, while employees often post some content for virtue-signaling or in the heat of emotional triggers, employers can gain deeper insights into employees’ personalities through their social media all the same.
 
Be that as it may, once hired, an employees’ performance, attendance, and interpersonal prowess should be more important to employers than their social media activity.
 
What Are Your Legal Rights Concerning Social Media in the Workplace?
 
Employees’ legal rights vary from state to state.
 
Generally speaking, however, you and other employees can legally come together to complain about labor conditions and recommend solutions. Be that as it may, you are not expected to use social media during office hours except that is your job.
 
Moving on, when you’re off work, you are free to act as you please, provided your activities do not hurt your employer’s brand or make them appear disreputable. And when it’s all said and done, avoid extreme and offensive posts, and you will be safe from the possibility of being fired for a social media post.
 
Is it Legal for Companies to have Social Media Policies?
 
- It is completely legal for companies to have social media policies are completely legal. Companies are free to stipulate social media codes of conduct for all staff, provided they do not violate federal or state labor laws. This is why companies’ social media policies in the USA accord to the provisions of the National Labor Relations Act, The Fair Labor Standards Act, and other acts that dictate workplace interactions between employers and employees in the USA.
 
Is it Legal for Employees to Use Social Media to Make Negative Statements About their Employers?
Employees have the legal right to collectively use social media to kick against unfavourable labour conditions. However, this differs from making negative statements about their employers. The latter is more subjective and could lead to sack or sanction if the employer deems it extreme or offensive.
 
Be that as it may, employees could get away with some non-positive statements about their employers if expressed within the context of improving employee welfare.
 
What To Do
 
- Be respectful and polite in your self-expression on social media.
- Follow your employer’s social media policies and only work with companies whose values and public posturing align with yours.
- Be professional with your public social media accounts.
- If you tend to be controversial in your views, you might take the option of blocking your co-workers from seeing your social media posts. That way, no one associated with your job can see what you post.
- Take your work-related complaints to your boss directly rather than posting them on social media.
- If you don’t trust your boss to handle it well, look for another job with a company with higher integrity and professionalism.
- Avoid posting your company’s trade secrets or other employees’ addresses or pay rates.
- Avoid posting negative comments about your employer’s clients or customers.
- Avoid making posts that prove you lied to your employer.
-  Avoid making racy posts.

How to Address the Problems Facing Nigeria’s Educational System
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The incessant strike actions by staff unions of public Universities in Nigeria no doubt poses a great threat to learning, research and human capital development in the country.
However, this challenge can be addressed with policies that will eliminate the triggers or causes of such strike actions while also improving service delivery across these Universities.

These policies include: (i) increase in budgetary allocation to Universities, (ii) improved commitment of Nigeria Universities’ Commission (NUC) in providing and monitoring the use of necessary infrastructural and technological facilities in public Universities, (iii) timely review of university staff salaries and allowances, and (iv) greater commitment of the government to honoring agreements reached with (academic and non-academic) university staff unions.
With the 2021 budgetary allocation to education in Nigeria being a meagre 5.6% (the lowest it has been in 10 years), it is little wonder why Nigerian university staff have been strolling in and out of strike actions in recent times, with the most recent lasting for almost a year, from March 2020 to February 2021.

However, if the annual budgetary allocation to education (inclusive of public primary and secondary school, technical colleges, polytechnics and universities) were to about 15% of the total national budget, for example, these universities systems and staff would function better as the foundations for national development that they are supposed to be.
Such an increase in budgetary allocation would also lead to discovery of indigenous novel scientific/technological, social and artistic innovations that would boost social and economic development across the country.

Likewise, it do Nigerian universities a great deal of benefit should the Nigerian Universities Commission (NUC) intensifies its efforts to ensure the provision of necessary infrastructure across universities across the country. Similarly, the Nigerian government displaying commitment to honoring agreements reached with staff unions during conflict periods would go a long way to stem the tide of incessant university staff strikes.
Conclusively, it is important to note that the lecturers and non-academic staff in Nigerian universities (who make up the said staff unions) are an important resource in the delivery of educational services and development of Nigeria’s wealth of human capital.

And the timely reviews of staff salaries and allowances would be a salient way to show them how much they are appreciated, while also encouraging them to apply themselves further to educating Nigerian youth and thus boosting the nation’s wealth of human capital.

Written by
Sam Akanimo

Hello nairalanders please am having issues with my dash board cannot log in or recover my password and email.

Uchasa:
Can you mention two world class footballers either playing for Nigeria or another country from Akwadwarf state?

Your stupidity is beyond scientific explanation, the last AFCON team please call one person from your state ie Rivers State that was in the team.

E b like one Akwa Ibom guy collect u babe and u can't nurse the pain, if he handled your babe better than you please accept my sympathy.

U talk like your state is better, go and google the amount Amaechi constructed that low class stadium and it will shock u to realize that it's more expensive than the one Akpabio constructed.

You are not from Rivers but only claiming Rivers cos u are ashamed of your state.

Unam ikot!

Yobabad:
The only people who can shamelessly vote APC again in Nigeria are : (a) Yoruba Muslims (b) Niger Delta (C) southern kaduna, we have a reward for the first three people that gets correct answer

Ig can only be (a) Yoruba Muslims

Arrewa:
why didn't you Blame Ortom when innocent people were being killed in Benue??

Why didn't you blame Jonathan when he was the president about the killing of Christian in southern kaduna and Benue?

Your hatred for Elrufai is just for the fact that he is a Fulani man and a Muslim.

Your hatred for elrufai is making him more popular in the north.

And he will one day rule this country.

You bigots might be the majority online but we are the majority in where it actually matters...

I feel your pain, with all the Northerners that has ruled this country has it stopped the north from being the poverty capital of the world, is Boko Haram not destroying barracks and bandits killing and kidnapping because of poverty?

Even if northerners will rule till 2050 it won't reduce the 2 million almajiri beggars in Kano and Kaduna!
It won't stop your type from travelling with cows to polish shoes and open gates for southerners!

Am only trying to give u sense u failed to afford, am disappointed that a first class schoolar like El Rufai lacks good character and talks carelessly! He blaspheme against Jesus Christ (Prophet in your quaran) U hypocrites that are demanding a young man's head for blasphemy didn't say anything! His sons threatens ordinary Nigerians and insults like the father u all hail him.

If he his paying herdsmen that makes him a friend to those killers cos I believe he settled them for the violence instead of lock them up or make them pay for their crime!

Talking about development, who will live to benefit from the development when dead bodies are buried on a daily basis?
U showed roads n u term it development? I was expecting more. Tueh!

Cyberterror:
They will continue to fail in that quest. We removed them for good in 2015.

Please which good cos I am not seeing any good Buhari has done to your welfare since 2015? When last did u use ₦10 or are u comfortable with the new fuel and electricity price that was increases has part of the agreement to get IMF loan! We rather wail than be suffering and smiling... not all of us are blinded with stupidity. What has improved since your incompetent illiterate took over aso rock? Just name one?

Some of you talk like you are not living in Nigeria, everything is regressing and small neighbouring countries see us as a joke! Whatever can be done to stop politicians from rigging and stealing our mandate should be done! Since Jonathan left office who is suffering, is it Jonathan, PDP or the masses? u reinforce failure and still boldly come online to write rubbish.

Your types are still shouting sai baba and begging for money to praise Buhari!

wisest10:
We southerners are the cause of our problem...how can illiterates be controlling us...Now I understand why someone said, Na person wey pass na him know book pass...
Northerners are wiser than southerners..
Quote me with facts

Guy Buhari didn't win any State in the south south or South East both 2015 and 2019...Be specific by saying Yoruba or South West. Thank you!

johnstar:
We never start match dm don dey wail??

What level of hypocrisy is this?? Even in football





Se the number of players this bastard don buy and spend??

Within a year we loose our expensive player for 120m

And u say make we nor find replacement for them?

Are u mad? What do u think klopp is smoking over there

klopp is just an hypocrite, Liverpool paid £52M for Naby Keira... £75M for Virgil Van Dirk, £43M for fabinho and £60M for Allison just from selling Countinho for £145M.

Liverpool American owner is worth £6Billion and he his here ranting we are not like others. Lampard signed 4 players to cover the gap left by Willian, Pedro, Morata and Hazard....the other 3 are free transfers... Let me not talk too much, the same Klopp will blame lack of transfer activities!

bentwood85:
Exactly what I wanted someone to write.
You guys are very quick at crucifying OLE forgetting that he also sold some players in other to balance his spending.
These are the list of players that OLE sold out to other clubs.
1) Moroune Fellani =£10.5m
2)James Wilson = £500k
3) Antonio Valencia= £2.1m
4) Mateo Darmian = £3.7m
5) Lukaku. = £73m
6) Ashely Young = £1.9m
7) Anders Herera = Free

Good, now let's check the net spending!
The above sales sanctioned by Ole is just £90M

Check out the amount he spend :

Bruno — £45M
Harry— £80M
Wanbisaka —£50
VDB— £40M
James — £15

Total — £230M

Net Spending * £230M– £90M = £140M

So if u clearly look at it Ole has spend more, I didn't even add Ighalo loan deal.

I think the major reason united is not so active in the transfer window is because they have a negative balance of –£140M and considering the financial situation in this pandemic they can't cough out much for Sancho!

Chelsea has only spend 12M if u check their balance of payments for the past 3 transfer windows that's why the market is favourable for them... even if Lampard goes all out to pay £70M for Declan Rice their budget will still be intact!

Since fans are not coming to the stadiums clubs that solely depend on selling of tickets because of big stadiums are at loss(Man U,Arsenal,Tottenham Hotspur n West Ham).

The transfer ban is what helped Chelsea and the fact that Lampard didn't panic buy during January transfer window is also an encouraging factor.

I will still like him to buy a goalie n two defenders cos Zouma, Christensen n Kepa are big time misfit!

Thank you.

bentwood85:
Payments was made in July 2019 when Lampard took over.

What are you saying guy, the transfer was a January signing meaning it's recorded for 2018/2019 season, Chelsea no dey pay later like Arsenal and I know Dortmund won't sanction such a deal. We are discussing transfers sanctioned by Lampard compared to Ole.

bentwood85:
Paulisic?

My guy Lampard didn't sign Pulisic stop trying to defend Ole and Man United useless spending on average players.... Pulisic was signed January 2019 wen Sarri was still in charge!
Havertz, Ziyech and Werner cost £155M and Hazard was sold for £143M Chelsea only spend £12M and ATM just paid £50M for Morata that cancels Ben Chilwel transfer...Sarr and Silva came for free... William and Pedro leaving reduces our wage bill.
Chelsea sporting director Marina, she is doing a good business tell your board to hire someone better than Woodward!

bentwood85:
OLE(December 2018 till date)
Maguire= £85m
Wan Bissaka= £50m
Daniel James=£15m
Bruno Fernandez=£40m
Van dee Beek. =£40m

Frank Lampard
Haverzt =£88m
Ziyech = £45m
Werner =£58m

Chilwell =£55m

And Lampard is still planing to buy more.

You are inflating the price to look bigger than what Ole has spend

Havertz — £70m source from goal.com(chelsea paid initial £62m n next year £8m).
Ziyech was £33 (plus add ons it will rise to £37 if he meets target.)
Werner was £47(€53)m
Ben Chilwel £50m

Chelsea has d best net spend among all EPL teams n d previous ban gives them favourable purchasing power.

man u has been wasting money since Sir Alex left.

To read complete gist click the link below:
https://xquisite360.com/2020/08/flavour-ties-knot-with-first-baby-mama.html

Beautiful Veteran Nollywood actress, Eucharia Anunobi has called out men who demand respect from their wives without respecting them in return.

The actress who stated that such men are not entitled to respect, further asked....

Click the link below to read more:
https://xquisite360.com/2020/08/you-cant-demand-respect-from-your-wife-when-you-dont-respect-her-eucharia-anunobi.html

Click the link below to read full report:
https://xquisite360.com/2020/08/immobile-wins-golden-shoe-and-equals-higuain-serie-a-goal-record.html

The Bbnaija female house mate “Tolanibaj” Threatens to deal with Prince for choosing 3 other girls in the house over her....

Click the link below to read more:
https://xquisite360.com/2020/08/bbnaija-tolanibaj-says-she-is-done-with-prince.html

Kiddwaya is really making a name for himself in the house, his playboy antics has been the most discussed and trending topics amongst other lockdown housemates.

Things are heating up in the BBNaija Lockdown edition with activities....

Click the link below to read more:
https://xquisite360.com/2020/07/kiddwaya-entangled-with-nengi.html

Looks like Erica and Kiddwaya may be our first lockdown housemates lover birds as the romance is gradually becoming mutual.

Erica and Kiddwaya is one of the talk about relationship in the big brother naija season 5, we can actually say there’s a triangle between her, kiddwaya and Laycon.

Today, she had a conversation....

Click the link below to continue reading:
https://xquisite360.com/2020/07/bbnaija-i-am-attracted-to-you-erica-confesses-to-kiddwaya.html

The famous MMMG CEO has criticised social media bullying, he called it another pandemic that almost took his life…

Nigerian music executive, Ubi Franklin has revealed that he attempted to commit suicide multiple times three years ago.He made the revelation while reacting to the heartbreaking video of Izuchukwu Madubueze reading his suicide note before shooting himself dead.

Ubi explained that.....

Click the link below to continue reading:
https://xquisite360.com/2020/07/i-tried-committing-suicide-multiple-times-3-years-ago-uni-franklin.html

Another set of housemates are in the headlines for fighting again after Lucy and Kaisha confronted each other yesterday.

BBNaija female housemates, Tolanibaj and Ka3na clashed over food in the Big Brother Naija house today July 28...

Click the link below to continue reading and view photos and videos of the fight:
https://xquisite360.com/2020/07/bbniajatolanibaj-and-ka3na-fight-dirty-over-food.html

The show is getting more entertaining has the lockdown housemates are now expressing affection for each other. One guy who got the attention of fans is Kiddwaya.

The Billionaire son, Kiddwaya has got tongues wagging after using different formats to woo...

Click the link below to continue reading and view response from fans:
https://xquisite360.com/2020/07/bbnaija-how-kiddwaya-proposed-to-three-girls-in-one-night.html

Lazio striker Ciro Immobile has positioned himself as the favourite for the 2020 European Golden Shoe after a hat-trick against Verona took the Italy international three goals ahead of Juventus forward Cristiano Ronaldo and level with Bayern Munich striker Robert Lewandowski with two games of the Serie A season remaining.

Immobile’s strike rate this season has already earned him......

Click the link below to read more:
https://xquisite360.com/2020/07/immobile-levels-with-lewandowski-and-leaves-ronaldo-behind.html

Nollywood actress, Tonto Dikeh has stated her own side of the story following reports that she was arrested in Dubai and deported after drugs were found on her.....

Click the link below to read more:
https://xquisite360.com/2020/07/tonto-dikeh-finally-reacts-to-reports-of-being-arrested-and-deported-from-dubai.html

It seems like Omashola is still disappointed at the organisers for choosing Mike as the winner of Arena Friday games in 2019 BBNaija edition over him.

It will be recalled that, Omashola had criticised the organisers of BBNaija last year for crowning Mike the winner of Arena games....

Click the link below to read more and know his advice to Nengi and Lilo:
https://xquisite360.com/2020/07/omashola-advices-lilo-and-nengi-then-takes-slight-dig-at-mike.html