I use the MTN Family and Friends package (as a matter of fact its the only reason i still use an MTN sim)because of the low tariff it offers for calls made to your 10 registered family and friend numbers. But recently i observed unexplained depreciation anytime i load airtime and as i never bothered to cross check how much i am charged after every calls i felt i might be indirectly using it up without knowing. Curiosity got the better part of me when today i decided to confirm how much i was been charged. I first made a call which lasted 61secs and was surprised when i discovered i was charged #18.30 (which amounts to 30k/sec) . I then made a subsequent call which lasted 18secs just to verify and this time i was charged #2.70 (which amounts to 15k/sec).
Now from MTN condition for that plan it states that "With MTN Family & Friends, you can register up to TEN (10) numbers as your Family and Friends numbers and enjoy 10kobo/second when you call any of these TEN numbers, from the very first second." And the MTN number i called was one of my registered FAF number so is this MTN's new way of extortion?
Have anyone had the same experience?
NB: I've been unable to contact their customer care centre for clarification.

Send your complaint to their twitter page @MTN 180. You will get a faster correspondence to your query, good luck.

Yes.....another MTN complainant.

Issokay.

when will Nigerians learn? MTN are thieves

Reserved.

Ah it will defo happen, after dey did dat wonderful Bonaza given some1 A Plane in 9ja....magine you x 5milloin pple =.........lol

I'm not on FAF but no compliant so far

I also use Family and Friends to call only 10 people. 5 girls, 3 guys 2 business associates.

For all business and international calls I use my Airtel. It is much clearer there. I dont need to be saying hello 3 times.

If ever they stop FAF then bye bye to MTN

@OP we are in the same shoe, mine even worst o, i use my mtn pulse to cal a pulse line, i was shocked whn i discovered i was chareg 30k/secs, bt they normally charge 4.35k/secs. MThief @ it again o.

Jay-Kid:
I use the MTN Family and Friends package (as a matter of fact its the only reason i still use an MTN sim)because of the low tariff it offers for calls made to your 10 registered family and friend numbers. But recently i observed unexplained depreciation anytime i load airtime and as i never bothered to cross check how much i am charged after every calls i felt i might be indirectly using it up without knowing. Curiosity got the better part of me when today i decided to confirm how much i was been charged. I first made a call which lasted 61secs and was surprised when i discovered i was charged #18.30 (which amounts to 30k/sec) . I then made a subsequent call which lasted 18secs just to verify and this time i was charged #2.70 (which amounts to 15k/sec).
Now from MTN condition for that plan it states that "With MTN Family & Friends, you can register up to TEN (10) numbers as your Family and Friends numbers and enjoy 10kobo/second when you call any of these TEN numbers, from the very first second." And the MTN number i called was one of my registered FAF number so is this MTN's new way of extortion?
Have anyone had the same experience?
NB: I've been unable to contact their customer care centre for clarification.

for de fact dat there are many other networks in naija,Mtn has become de worst....hate dat network,am just Praying dat Boko Haram will Bomb all their Offices in naija

they just have a way of ripping you off and not even Ncc is able to addres this issue wit them.MTN giv u wit one hand and rob u wit d oda.they neva kip to d terms of their promo and gets angry each tym they re carryin out any promo at all,getting set to get it back by all means.Pathetic really

Mtn incredibly charge. Could you imagine calling my cousin who we share same plan(mtn pulse) for just 10 mins and the 600 bonus just disappears! I fear una becos notin goes free with mtn.

Vincent 4:


for de fact dat there are many other networks in naija,Mtn has become de worst....hate dat network,am just Praying dat Boko Haram will Bomb all their Offices in naija

LWKMD.

MTN network = 3G full bar
*recharge morderm*
MTN Network = SOS,GSM,edge,SOS,GSM,edge
*subscrption expires*
MTN network = 3G full bar

Reverse is the case for me. Since Friday after loading #1500 to subscribe for my BIS, all calls to some people on my Family and Friends have been free,no charges, probably because I call them often or maybe it's a weekend thing.

moderatorr: MTN network = 3G full bar
*recharge morderm*
MTN Network = SOS,GSM,edge,SOS,GSM,edge
*subscrption expires*
MTN network = 3G full bar

kevoh: Reverse is the case for me. Since Friday after loading #1500 to subscribe for my BIS, all calls to some people on my Family and Friends have been free,no charges, probably because I call them often or maybe it's a weekend thing.

Alas....its not all bad about MTN.

selfish people

.

Mine is getting worse. I am on super saver and dont ever join all this their weekend stuff and 500% bonus, etc. I just stick to my plan. But for a week now, i've noticed that each time their's credit on my phone and i go to sleep, i wake up only to discover the credit has vanished. I even find it difficult to check my balance/data plan balance yhese days. While browsing with my data plan intact, they will be cutting my credit instead of my data acct. Hmmm....

kevoh: Reverse is the case for me. Since Friday after loading #1500 to subscribe for my BIS, all calls to some people on my Family and Friends have been free,no charges, probably because I call them often or maybe it's a weekend thing.

I guess its a system problem. Because i also subscribe for MTN BIS

Etisalat is worse when you're not on a data plan.

....

am on MTN smooth talk. MTN to MTN is 20k per sec. Dat should be N10 but they used to deduct N12 for my calls.

sometimes

I don't knw where u got dt from, mtn undercharges me!

MTN will tell you to recharge N100 and get 5MB of data. When you do, they now tell you that you can't get it because of NCC's directive. Haha. These people sef!

ITbomb: I also use Family and Friends to call only 10 people. 5 girls, 3 guys 2 business associates.

For all business and international calls I use my Airtel. It is much clearer there. I dont need to be saying hello 3 times.

If ever they stop FAF then bye bye to MTN

Super saver plan is better to FAF, sms @4

Vincent 4:


for de fact dat there are many other networks in naija,Mtn has become de worst....hate dat network,am just Praying dat Boko Haram will Bomb all their Offices in naija

see wisdom na...

Vincent 4:


for de fact dat there are many other networks in naija,Mtn has become de worst....hate dat network,am just Praying dat Boko Haram will Bomb all their Offices in naija

see wisdom level na....